This review is for Makayla who works in Salon services. I visited this Ulta last week as was in town for a wedding and wanted my hair and makeup done. My sister and I were both serviced by Makayla for hair and makeup and she did an amazing job! We both got blowouts which turned out great! My formal makeup look was exactly what I was looking for and my sister's natural makeup look was stunning. We both felt very beautiful and were very satisfied with the results we received. She also recommended some products like the foundation she used on me which was an exact match and I am looking to purchase it soon. Thank you Makayla!! Would 100% recommend you to anyone in the area and if ever back in town and need some beauty services I know who to go to : D read more

This is for "The Salon" more than Ulta. Ive debated writing a review, because it doesn't change anything, but seriously the worst chop and I need to say something. I'm seriously so embarrassed of this haircut, I spend more time hiding it than I do trying to have it down, Everytime I see it I'm filled with regret and have to mourn the loss of my hair (I know dramatic but it feels that bad, I cut off probably 10-12 inches of hair.) It looks nothing like the photos I showed them. Nothing. I went back and they tried fixing it and somehow made it worse, I cried. I took a gamble, and I lost, and it was quickly the worst decision I've made in a long time. So if you're looking for a trim, they might be able to help, but don't go thinking you're going to get the haircut of your dreams here. read more

Please just DO NOT I REPEAT DO NOT get your eyebrows down by Krystal L. I think Krystal is new at tinting. I came in today for a for brow wax and tint for my wedding in two days left looking crazy. Krystal did me so wrong read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - San Marcos, California

I love Ulta. I love the products, the inside of the stores, the website, and I'm a Platinum member. I've been a loyal customer. Unfortunately, the one thing that consistently frustrates me is the customer service at checkout. Too often, employees seem unhelpful or even annoyed when I ask for assistance with my app, discount codes, rewards or questioning odd policies, like requiring photo id at curbside pickup when I have a pickup receipt. It can leave me feeling like I'm inconveniencing and or annoying them. I understand that it's impossible to please everyone, and I know working with the public isn't always easy--I've worked in the customer service industry myself. But good old-fashioned customer service really does matter. Smiling, being friendly, and making a customer feel welcome are basic customer service skills, and unfortunately, those basics seem to be missing too often. read more

Ulta Beauty is the ULTIMATE place to go to for ALL your beauty needs. For the ultra-chic, there's no alternative if you want to shop for the latest brands. I always have a positively wonderful experience when I'm at this location. The store is bright and vibrant creating an inviting atmosphere. The pleasant stylish staff aka Ulta Beauty Experts are genuinely ready to help you when you walk in and are very knowledgeable about the wide variety of products. You'll be blown away by the customer service especially during demos for events. You can also glam up at the salon. Definitely a 5-star worthy Yelp review!! Come on Yelp Community stop by to be on the ultra-glamorous tip! read more

This Ulta location always seems to have everything I need in stock! Half the time I don't even bother with the location closer to me as I know this location will for sure have it in stock. Really easy to order ahead online and pick up like other locations. The staff is really nice and helpful too! So many staff members check on you and ask if you need help which makes it easier to find anything. The store is well organized and obviously well stocked. It's pretty easy to find most things as they are in specific sections. Also, the line usually goes fast here if shopping in store! read more

I went in there yesterday with my sister. We spent two hundred dollars. We get to the register and the lady said.Select minis are on sale by one.Get one I asked her which ones and she says, i'm really not sure, but they're the ones there in front of the register. I pick out two basic minis. When the total became over two hundred dollars, I asked her, well, did those ring up Buy one get one? She said, oh no, you didn't get the right ones. And I say to her, I ask you, which ones are on sale, and you said you weren't sure, but the ones in front of the counter.... i mean, isn't it your job to know what at the very least basically is on sale or not.. i mean, that's a pretty basic job function right there. And I don't know, is never a proper answer.Let me find out is. read more

Absolutely don't recommend for hair. Got my daughter's hair cut here and the bangs were uneven. Fixed it myself and honestly I could do the whole haircut myself. read more

Sophia was of great assistance at Ulta. She helped me find the Tatcha eye cream I was looking for. She also made a few product suggestion, that I ended up purchasing. Ive used her recommendations my face has been looking hydrated and glowing for the past two weeks. read more

In order to return an item you have to open an account requiring you to give not only your phone number but also your address and date of birth. There is no option. If you want your money back , you have to give personal information. Never have I had to do this anywhere I have ever shopped and I'm in my 70's. It's intrusive. read more

The girls here are always so helpful and this location specifically usually has everything I'm looking for in stock. I'm always greeted nicely when I come in, this is my main location to come to for those reasons! read more

I love this store, which is beautiful and well-organized! I needed under-eye concealer, and the amazing Ruby spent 20+ minutes with me to find the perfect product. Staff are all super helpful, and while I usually despise shopping for makeup, this was a delightful visit for me. Thanks, #TeamUltaSanMarcos! read more

I had the most incredible experience with Mary Elizabeth! She is such a pro and so kind, and is able to put all her clients at ease with her professionalism, knowledge, and amazing personality! I came in with a couple of photos of what I desired, and let me tell you she is the blonding expert! She truly listened to what I wanted, and the evidence of her talent, passion for hair, and wonderful personality all came through to an incredible experience! I'm definitely returning, and I will be following up with some photos of the blonde that she created! read more

These two stars are for the experience and not for the staff who provided the services. I booked for makeup and blowout by calling this location and my apt was confirmed. Next day I was 7-8 mins late which I called and informed them, right after when I was entering the salon I was had voicemail that my hair stylist had called out and they moved you with somebody else. On reaching I was told the same thing and they had moved me to different stylist who was available later which wouldn't have worked out in my timeframe. Long story short I decided to proceed with blowout with Mikalya and not get makeup done. I already had mentioned my hair is pretty straight and long when I called to book apt. Unfortunately the blowout did not look even 10% like blowout and just looked like my hair dryer was done. I was so disappointed and expressed my disappointment and was then helped by Amber for curling my ends atleast. It was very stressful time spend in that chair, I mentioned it to someone who did not seem receptive of my feedback and just was trying to put it on me that I was late. Too bad I didn't have time to meet the store manager who was roaming there. Amber did good job with curling but I really wish it was a smooth experience. read more

Hire stylist that know how to cut haircuts ridiculous to pay 62.00 for a hair cut that's even leave a 20.00 tip Go back in They try to fix it my hair the 2 girls 15.00 each tor a tip grand Total spent 112.00 total and my hair looks ridiculous read more

I had the best experience today at Ulta Beauty, first time getting my hair done with Mary. Full highlights and a base bump, I highly recommend her if you don't see her already. I drove from Long Beach and will be coming back, she's my new hair stylist! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - San Marcos, California

I went to purchase a perfume at this store. The lady salesperson wouldnt help me although I made my selection and was ready to purchase. I drw her attention multiple times. But she kept chatting with another lady and trying one perfume after another, completely ignoring that i was waiting. This was customer service at its worst. read more

I've been in here twice and received exceptional service. My last time was with Cassie (not sure if it's spelled correctly) but she was SO helpful!!! She helped me find my foundation and made sure I had the right shade and was just so sweet and helpful!! read more

Ulta Beauty in San Marcos on Las Posas Rd. Accessibility: there are two handicap parking spaces in front of the store two doors down from Ulta..other than that you might have to park a little farther out because the parking lot is always busy. The door entering the building is a pull door and it's all flat-ground. Experience: there are lots of employees in here ready to help. I was wondering around looking for something and 3 separate employees came up and asked if I needed help...that was really nice and helpful. All the employees are very kind and knowledgeable about make up and skin care. Jasmine in the Juice beauty section helped me find things to improve my skin care routine. Thanks so much! read more

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1/10 Customer Service We asked for assistance and waited for 40min+. The store was not even busy so i dont get it. 4:02pm at this date read more

My mother wanted to get something from Stella, but the girl with dark hair and a bun at Clinique was incredibly rude. She clearly didn't want to help and spoke to my mother in a totally inconsiderate way. Ulta really needs to get a grip on their customer service. It's unacceptable for employees to refuse to check for a product or ask a manager for assistance. Plus, the cashier couldn't care less about the whole situation. This kind of behavior is not okay. read more

Do not value customers time I have made multiple hair appointments and at the last minute either get canceled or ask could I come in later! If I wanted to come in later, I would've made my appointment later if I didn't want my hair done I wouldn't have made the appointment common sense and this is a constant with them ! read more

What is wrong with staff here? So many people working yet the line is 5 deep. When I try to purchase something I'm harassed for my phone number. No thanks. The woman behind the counter kept pushing it. If I don't do it, I can't return items or something? I finally had to say, I'd like to buy my stuff and go and AGAIN she went on her pitch. Nasty tone. Nasty face. So great work, won't get my number or my repeat service. read more

Megan was so helpful!! She has a similar skin type as me and not only answered all my foundation/skincare questions but even took the time to give me some really good, much needed advice on my skincare journey. 10/10 experience, thank you for all your help Megan! read more

I had a very nice stylist but she wasn't experienced. My curly shelf for less the an hour. I have extensions and need a curling iron for my style. My hair immediately fell out and became straight. read more

Ulta Beauty - How my hair came out!! I can do a better job myself unfortunately! - Cosmetics & Beauty Supply Near Me - San Marcos, California

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A million stars for Alina in the salon! She's the reason I drive out from out of state to get my hair done!! She's the best stylist I've had, especially for crazy colorful hair. We always switch it up and she never disappoints! BUT- minus stars because the security device alarms they use on their fragrances are going off beeping non-stop! It is not only crazy annoying, but gives me a headache when I should be in a relaxed mood while sitting in the salon chair for hours. This is NOT the experience you should instill in your clients who are coming to be pampered and enjoy their spa experience... Come on Ulta, you can do so much better!! read more

I had the absolute worst experience three years ago here before my wedding. I hadn't dyed my hair in two years and had grown it out; it was gorgeous. I rarely ever used heat tools and was careful never to break the strands -- every bride's dream. I told the stylist I wanted very subtle highlights through the ends of my hair. That's it. I sat for 2 painful hours with this stylist who never once gave me any indication she didn't know what she was doing. What was before a beautiful rich golden brown, to my HORROR was platinum blonde. I don't even have pictures of it, it was that bad. My hair was RUINED. I cried for days. Ulta was able to fit me in with one of their head stylists for a free correction. After two painful hours, honestly it was still terrible, not "me" and not at all what I wanted for my wedding day. But my hair was so damaged at this point, I said it was fine and left. I would never recommend a friend go here for any color work. I appreciate them trying to fix their mistake, but to have a stylist employed that caused so much damage and anxiety was just appalling to me. I was crying during the initial blow dry and the stylist never once asked me if she had messed up. Still heartbroken over the way my wedding and honeymoon photos turned out, a day and a trip that I'll never get back. read more

Ulta Beauty - Hair before (on the right) - Cosmetics & Beauty Supply Near Me - San Marcos, California

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Hey, another Ulta review! This is a semi newer location and I must admit this is a store that I do not mind seeing on every corner. You never know when you will want to drop in and grab some bling thing and you know you can. Plus, this Los Posas store is next to a favorite boutique. When Ulta first started opening stores I was not pleased with their selections. However, over the years they have made something lackluster look quite lovely! They added improved brands such as Kitsch, MAC and Dyson to name a several. This store has a wide selection of make-up, hair and body product and point of sale mini items for you to pick up if you are feeling impulsive. They all do! Lines get long on weekends and shorter in the evenings. The store offers services in addition to products. I have never used their services as I prefer a more intimate salon experience but others seem happy based on Yelp reviews and photos. The staff is friendly and helpful if and when needed also. I go to Ulta as they have some exclusives on my beloved brand... Pacifica! These are items one cannot get elsewhere. The brand yes, the products no. There is usually a promotion to buy one item, and get one item at 50% for the same brand. Pacifica deserves a review of its own. Now, pick yourself up something fun at the checkout, maybe some Red Russian Mac lipstick!? #SanMarcos #Ulta #Pacifica #RedRussian read more

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I came in with extremely dark box-dyed hair and Mary transformed it into a gorgeous blonde. This was the best money I have ever spent on myself. My hair is still healthy and beautiful after the whole process. She's an amazing stylist, highly recommended! read more

I needed makeup for work photos and had no idea where to start. You see, I rarely wear makeup. I'm more of a 'take care of your skin and let it glow' kind of person. So, I know moisturizers and sunscreen but not makeup. Waiting until the last minute and then obsessing about how I've waited so long is my style. I was procrastinating even more when I remembered Ulta was right down the strip mall from Petco. So, I decided to stop in. The store is brightly lit and not intimidating for people like me. Every company has it's own little area but all the employees work for Ulta. There is a salon in the back. I randomly found Alexa and told her what I was looking for. I needed a very natural, very finished look with subtle tones, no dramatic makeup, and I want to look like myself even when I'm wearing it. Oh, and then I dropped the "I hate how makeup feels on my skin so I can't feel it on". Alexa knew exactly what products would work. I spent about an hour in the chair as we went through products. Alexa was very patient with me! I ended up buying 5 products. I enjoyed my time here and the products still feel great on my skin. The only reason I gave them 4 stars is the checkout line. There were cashiers, two customers checking out, and a line of 5 people. After 5 minutes, an announcement was made for an associate to come to the front. Well, no one came...so we all waited. I would still return but I would expect to stand in line again. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - San Marcos, California

For the holidays, I wanted to treat myself to a cut, color, and some highlights. I was booked with an elite stylist and spent over $300.00. In return, I received a horrible haircut. So much so, that when I went home to my family they exclaimed "What happened to your hair?" I received horrible choppy layers that I did not ask for. The back of my head had a line going across the middle and was not blended. My bangs were not blended with my length. The color turned brassy and faded quickly. My self-care treat turned into a hot mess. read more

Just had the most amazing facial by ""Eva"". She assessed my skins needs and proceeded with a custom facial. My skin feels rejuvenated and moisturized. We actually arrived early and my daughter was able to get some bangs cut by ""Alina""! She cut the most beautiful bangs. Not too short and not too long. Thank you ladies!!! You exceeded our expectations. read more

I made an appointment and took time off work to get my brows waxed at this location. I get there at my appointment time (which wasn't super early in the morning or anything) and am standing around looking for the benefit employee. I don't see anyone so I ask an ulta employee and they say they will check for me. A couple minutes later they came back and said "sorry, she was a no call/no show today..." I'm sorry-- but if you know your employee is a no call/no show you should call and cancel their appointments so we don't drive all the way over or get someone else to cover their shift. When I asked if there were other locations we could check and see if another benefit employee was working where I could reschedule they said they couldn't do that and I would have to call around. I tried calling the Oceanside store days before and when you try to talk to dial any extension to talk to an employee it disconnects. I tried again today, same thing. They said "sorry" but it was in a tone of like "sucks to be you". Didn't seem genuine and they didn't really offer to help at all. Very disappointed because I really used to love Ulta. read more

Kayla is absolutely amazing!! I came in here several months ago, desperate for a cut and color, and Kayla took care of me. Kayla recommends the best hair care products and I have never been disappointed. I have been getting my hair colored for over a year now and it's just as strong and healthy as before. I can't say enough good things about Kayla - she is friendly and extremely knowledgeable, and has the best celebrity gossip. You can tell she is passionate about her craft. I highly recommend you book with her if you are looking to get your hair cut and/or colored. You won't regret it! read more

Ulta Beauty - Before - Cosmetics & Beauty Supply Near Me - San Marcos, California

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Hello Ulta, I'm wondering what's happening with Ulta in Las Posas or any Ulta in San Diego for that matter. Salons are being allowed to open now! But no news! I need to know for I'm in need to get my hair done! If the store is no longer opening it would be a curtesy to let your customers know , so we can move on to other salons! Very frustrated for the lack of communication. L.A and the O.C Ulta stores have been open for a while. And another thing also posting wrong information that curbside service available, I walked there myself it's all covered with plywood!!!! And on the phone message it says we will be opening April 1!! Really!!today is May 26 . Thinking about it, not very professional At All! As a Diamond member I have been with Ulta since before people knew what Ulta was! Please have someone from management look in to it .since loyal customers of years might be leaving away for good! Thank you, G Sent from my iPhone Update: finally got my hair done somewhere else and I love it! Less expensive and awesome job! And Ulta salon "still closed!!!' I'll be giving my business from now on to Haircuts and Highlights. In Escondido! At the end I have to have to thank you , because last time at Ulta I paid over 250.00 and latter I called to complain that my hair was fried. Now I got my hair done at a fraction of the price by Annita , and I love her work! So thanx for not opening when all the other hair salons did! read more

Ulta Beauty - Loving my new hair place - Cosmetics & Beauty Supply Near Me - San Marcos, California

I came in to get some hair products and the stylist Amber was so professional and helpful! Will def be coming back. Thank you!!

I booked an appointment with Jordan M. online for a facial. This is my second appointments and it was very well worth it. She was extremely gentle with her hands and sweet! I will definitely come back soon! read more

I am 80 years old with arthritis and an obvious limp. The saleswoman at Ulta on Las Posas Rd in San Marcos, CA was friendly and helped me with three products I needed. My leg was wearing out so I went to checkout. Luckily there was no one else in line. I handed the cashier my items and realized I had forgotten my pin number. I stepped to the side so she could help other customers and called my husband out in the car to come in with his card. I was obviously in pain and holding onto the counter. The cashier told me i had to get in the back of the line, which now had about 11 people waiting. There were other cashiers btw. My husband got in line and was treated rudely by the cashier. What in the world has happened to these young women that caused them to be so mean. I will never darken their door again. Ulta has lost a good customer. read more

Worst haircut of my life. I should have known when she turned my chair away from the mirror, first thing. I asked for a trim with a few layers but long to be able to pull my hair up. I have layers all over my head (some 2" long) that are shorter than the unwanted bangs she cut. She left the bottom length like a mullet cut! It could be over a year before these layers are even near being able to pull my hair back. read more

I went into the Ulta in San Marcos to shop for Chanel makeup. I had pre-shopped online at Chanel's website but wanted to see the colors in person. There were 6-8 associates around the front of the store. Felt very overstaffed for a hot Thursday afternoon. After a single "welcome" from the cashier I walked over to the Chanel section and right by the other 6 associates. Think there were maybe 4 other customers in the store that were not being assisted. I looked at Chanel makeup for over 20 minutes with absolutely no assistance from the team but listened to very loud gossiping and story telling by all of the associates. The Chanel makeup counter was disorganized and not very clean. I left, walking by 6 associates that were still rudely and loudly talking to each other. I just came home and ordered $450 online with Chanel directly. Side note that the service at Ulta in Carlsbad Forum is exceptional. read more