Overall, I thought the service was just okay for the price, and I probably wouldn't hire them…read moreagain. First, I was quoted $300-$400 for a move-in cleaning, plus an extra $30 to clean two high-ceiling windows after I sent photos. Once they arrived, the quote increased to $450. Second, we had agreed on a specific arrival time, but when I reached out to confirm, she changed it. Thankfully she honored the original time after I pointed it out, but changing the appointment time without asking the customer first was frustrating. Third, the two high-ceiling windows were never cleaned, yet they still expected full payment. When I asked if the total could be reduced to $400 as a courtesy, I was met with a lot of pushback. She then offered to have her husband come the next day to clean the windows for $100, even though I had originally been quoted $30. Lastly, the cleaning itself was only okay. There were still a few missed spots throughout the house. My advice would be to be cautious of very low initial quotes, because the final price may end up much higher than expected.

What a delightful experience from start to finish. Professional, efficient, and kind. What a 10/10!…read moreThank you so much Sofia and team!

We called a few days ago to book a cleaning and said we were looking for two cleaners. We were told…read moreit would be 1.5 hours for $150 ($50 per cleaner, per hour). The arrival window we were given was between 9-10 AM. Though we were told that we would be notified 30 minutes prior to the team's arrival, we didn't receive any texts. Today, Esperanza arrived alone at around 9:55 AM and said it would be $150 for 3 hours. Though we expected 2 cleaners for 1.5 hours, we agreed. Esperanza told us later after 2 hours of cleaning, that the kitchen and living room would take 2 hours instead of 1, so our total would change to $200. This was a little unexpected but we agreed to this too. However, she finished after a total of 3 hours of cleaning, she didn't need the additional 4th hour. But when we were about to pay, she charged us $200. We ended up paying $180 but she did maybe an extra 5 minutes at most, not a full hour, for the extra $30 we paid. Esperanza was nice and she cleaned our place well. We just weren't very satisfied with how what we agreed on, and expected, kept changing. Also, I'm not very sure if they take out the trash or not. When I asked, Esperanza agreed, but she looked a little surprised, so I guess this is one extra thing I was left wondering about.

***** Edited to add, Maid in Orange reached out to me yesterday to apologize and take full…read moreaccountability for the ways their office staff dropped the ball. Happily changed my original rating of 3 stars to 5 stars and am looking forward to my next cleaning! ***** Let me start by saying that Karen did an excellent job - 5 Stars!!! However, I would give the office 1 to 2 Stars. I've used Maid in Orange off and on over the past 4 - 5 years and often recommend them to friends. For this particular visit, I booked one technician for three hours, with an arrival window of 2:00 - 5:00pm. Both the website and the reminder email make it VERY clear that this is an "arrival window" and not the actual hours that the technicians will be in your home. So, I planned my day around being home at 2:00. You can imagine my surprise when my teenage son called me at 1:25pm to tell me that someone was at the door to clean our house! For this particular visit, I did not want my entire house cleaned, I only wanted specific rooms/areas done. Because Karen arrived when I wasn't home (and because my son didn't know which areas of our home I wanted her to clean) she ended up cleaning and moving things that I didn't want her to touch. And thus, 15 minutes of the time that I paid for went to waste. Again, this was NOT Karen's fault, she said the office sent her. Honestly, I would have let this go and not written a review at all, however, I called the office at 1:30pm two days ago and still haven't received a call back. Also, in the past, I have always received reminder texts in the days leading up to my cleaning appointment and usually receive a text or call to let me know that the team is on the way....this time, I did not receive any of those texts. Perhaps there has been a change in ownership or office management??? I can recommend the Maid in Orange technicians but am disappointed with the customer service. When a customer calls your business to let you know that you've made a mistake, a returned call is the bare minimum.

Maru's cleaning service SUPERSEDED my hopes/expectations!!! My home ( 2 story ) hasn't been this…read moreeye appealing/cleaned this well, since we'd moved in!!! I HIGHLY RECOMMEND this cleaning service with 10 stars!!!

MARU and her team did an impeccable job! They truly focus on the details, and when they say deep…read morecleaning, they mean it--they didn't miss a spot. My boss's home is huge, and I was honestly surprised at how thorough they were. We'll definitely be having them back for regular cleanings. The team understood our request to use only organic, safe products and communicated well throughout the process. Overall, we're very happy with their service and will be using them again!

They came to my house about 25 minutes late but they made up by doing a great job. I requested a…read moredeep cleaning. I asked for the stove to be cleaned which is extra. They got all the burn marks off from the glass stove top and the inside is sparkling clean. I had some gunk on my sink faucet and they were able to remove that. They finished the job very fast and my house smells very fresh. I would definitely recommend their service. I want to do this deep cleaning once or twice a year.

Have been using Elena for years!. Her team is so efficient and fast! And extremely fair in pricing…read more She has trusting staff which is always important as well. Cannot recommend enough!

The cleaning was incredibly thorough and detailed. I gave this as a gift to my mom, who is very…read morepicky when it comes to cleaning, and she absolutely loved it! When I went to her house after, I could immediately see the difference. They did an amazing job. I highly recommend this company

Honestly, I couldn't be happier with the service! Being a first-time mom, I needed some extra help…read morearound the house. This was my first time using a cleaning company, and the results blew me away. Katty and Leidy were amazing! They were incredibly helpful throughout the booking process and even checked in while the team was cleaning to make sure I was happy with everything. The crew arrived on time, was super friendly, and did a fantastic job. Thank you so much! Highly recommend!

I asked for a deep cleaning of bathtub and kitchen sink. Lao and her friend did a fantastic job. I…read morewas very satisfied and would recommend to use this service. They asked me to give them credit card info before the service, which was a bit suspicious, but it turned out it was fine.

Let me start by saying the cleaners I've had consistently for the past 6 months have been nice and…read morearrived on time (Franciela is wonderful). However I have had a few hiccups over the past few years since I've used their service. Nothing I couldn't get over and that they didn't try their best to correct. I'm pretty easy going and understand stuff happens. What is leading me to write this review today is how their management handled my particular situation as a loyal patron of a few years. I have had a biweekly cleaning scheduled consistently for the past 6 months. Haven't asked for much change and always get my two cleanings a month - same day, same time. I asked for an EXTRA cleaning this month, so I wanted them to come MORE. The way they entered into their scheduling system deleted my current scheduled time. So to my surprise after I woke up early and spent an hour prepping them to show up at 8 AM, no one came. I called and asked what was going on and I had to follow up twice. They said I wasn't on the schedule until the 29th! I told them I needed it done today and they could not find a way to make that happen for me after I have probably spent close to $10k with the over the past couple years. I have 3 small children so it's not the most convenient to have services like this canceled and then rescheduled. Plus I stripped all my beds and picked up everything for them so they could do a deep clean, all for nothing. Instead of offering any resolution other than "we are sorry, we don't know why this happened", I was pretty disappointed to say the least. Needless to say I will be providing my business elsewhere.

words cannot express how impressed I am with Arce's cleaning service. the thoroughness of the…read moreladies working throughout the home was remarkable. one of my main reasons was all the baseboards being cleaned, they were sparkling when they finished. i requested a deep cleaning and could not have been more satisfied. Do yourself a favor as summer comes to a close..... refresh your home for the fall and winter. it will be the best gift you could give yourself.

I am SO glad I found Arce and her team! I have high standards and I don't think this house has ever…read morebeen cleaner! She will use any product that you'd prefer and provide, but they have all the supplies they need as well. She charges what she and her team are worth and, while not inexpensive, we got every penny's worth and her employees make a fair wage, which is important to me. Highly recommend to anyone looking for a cleaning service!

Excellent cleaning, communication and service! They were flexible with my move out schedule which…read morewas very tight and I had exactly 1 day available for all move out jobs to be performed. They brought their own cleaning supplies and even found several items I had accidentally left behind.

The team did a great job cleaning our home. Everything looked fresh and clean, especially the…read morekitchen and bathrooms. They were friendly, professional, and showed up on time. It's hard to find reliable cleaners these days, so we were really happy with the service. We'll definitely use them again.

We had a fantastic experience with a move-out clean from santel super maid! They covered more…read morethings than other cleaners typically did and were able to fit us in kind of last minute. Price was very comparable too! We got back our full deposit :)

They cleaned my house well but when they first came they didn't even say hi and were rude. The…read moresecond and last time they came them damaged my walls and when I told Maria about it, instead of taking responsibility for her team, she got an attitude and denied it.

Anna and Adelyn were awesome to work with. With a home recently remodeled and a 1 week old newborn,…read morewe wanted to make sure we had a clean home for the baby to come home to. In the walk through, we discussed preference for baby safe products, specific focus on where construction dust might have settled, and they were very clear and transparent on what they would cover and what would be extra. They were prompt to reply and easy to communicate with. In the first clean, they left the areas I wanted focused on spotless and did a great job. We're looking forward to working with them again!

Too many things not done - dusting, floors, vacuuming furniture. They charged $180!read more