had a pair of ladies shoes needed the heel repaired/replaced. did a great job. fyi they do only…read moretake cash. thought that the value for the money was worth it, think i paid about $24. shoes originally cost about $150. i thought the owner was nice/friendly. the woman at the service desk was nice/friendly too. i would go back and have already recommended them to a friend.

I had a pair of dress shoes in need of a new sole. I usually have my shoes repair at Clarence in…read morePleasant Ridge. However, the store is now closed. Shoe repair is a lost art and finding a good one is extremely difficult. I looked on yelp and found Dot's Fine Shoe Repair with good rating. So I took the shoes in for repair. Initial encounter was pleasant. He gave me the option of replacing the entire sole or just do half sole reiterating the fact that if I do the full sole the shoe would be like new and last a long time. He sold me on it and I elected for the first option even though the repair cost was more than what the shoes are worth. I thought it was worth while because I was comfortable with the shoes and I do not want to break in a new pair of shoes. First disappointment came as I picked up the shoes. The stitches on the sole of the right shoe was done terribly and they looked jagged, and painted over with black paint. I complained and he took them to the back and did something to smooth it out. I should have not accept them but I needed them back. Keep in mind I wear these shoes only once a week to office hours. Fast forward 4 month (about 16 wears). while walking, I felt something flapping on my right foot. It turned out that the sole have separated from the shoes along the stitching line. I brought them back to the shop and he falsely place blame that the shoe has been resoled in the past and there was not much material for him to stitch the new sole to the shoes and that's why it separated. I told him he was the first and only person that have worked on the shoes. He offered to replace the entire bottom of the shoe which costs way to much for what the shoe is worth or he said he can glue the sole to the bottom of the shoe. However he states the shoes will not be able to be resoled in the future it he glue the shoe. I chose the latter. I picked up the shoes a week later. There was no charge for the work. Fast forward 2 more months, same thing happed to the left shoe. I brought it back to the store again. He again denies responsibility as he took the shoe in for repair. When I went to pick up the shoes 2 weeks later, he stated that I owe him money for the repair. I was surprised by the statement as he did not tell me there is a charge or how much it would be before he took in the shoes for repair. He claim it was not his faulty workmanship and he can't not provide free services even though same issue happened to both shoes 2 months apart. (8 wears). I did not want to get into a confrontation over $20 and over a pair of shoes so I pay him and left. I wanted to raise awareness of this shoe repair shop to those who is looking to have their shoes repaired so no one will be put into the difficult and awkward situation I was in. I have enclosed photos of both shoes for you to see and decide.

Awesome Time replaced a pair of heavy-duty zippers in my favorite old pair of boots. I'll get many…read moremore years out of these boots now! The work was done within a week and they did a great job!!

Dropped off some sandals for repair. Awesome did a great job making them wearable again. They were…read moreready for pick up on agreed date and priced fairly. Highly Recommended.

Mr. Osman does phenomenal work, fixing and restoring shoes that others can't! Top quality repairs…read morewith exceptional attention to detail by an honest owner who cares deeply about his work! Definitely deserves 5 stars, every single time! People come from all over the city and from neighboring states for the excellent workmanship!

I drive over 24 miles to Lee Shoes, and it is worth every single minute of the trip. Osman is a…read moretrue craftsman, and his wonderful assistant, Son, is always so pleasant and welcoming. I'm a firm believer that when you love a pair of shoes, you invest in real leather so they last. Because of Osman's expertise, I have shoes in my collection that are 30 years old and still look incredible. Osman treats them like 'our souls' (pun intended!), giving them a total face-lift that ensures I'll get another decade or more out of them. Whether it's restoring, refreshing, or a deep repair, this is the only place I trust with my family's leather products. If you have pieces you love, bring them here!

I have used Mr. Lee's services for more than 25 years. I have never had a bad experience. He does a…read moregreat job. His prices are more than reasonable.

I recommend staying away from this place. I was there today with a leather belt that goes in the…read moretrunk of my car which was partially cut and only holding up by the two parallel stitches that go in the belt. The first thing that the guy does is to take the scissors and totally cut the belt. Then, he says that he cannot repair it. And even worse than that, he tells me that he does not have time to speak with me anymore because they are getting close to 1pm, the time when they close. So, I go there with a defective leather belt that is barely still working, ask to fix it and 10 minutes later, I go out the place with two separate pieces of belt, which I can't use and with no chances to think in a solution because he does not have time. What did I do? In addition to tell him that I will never return there ever and will make sure that all I know will not go there, I stopped by another shoe repair shop in Blue Ash where they of course told me that they can put together the leather belt, repair it and it will function as brand new. I don't know if he was Lee or Hayes but, you guys are the worse I have seen in years.

This business is now located in the hardware store on Montgomery Rd in Silverton. The repairs…read morecompleted were done well and on time for our trip.

Retrieved my suitcase to find the airline struck again, a broken zipper. I was headed to Brussels…read morethe next day, and needed a fast repair. The shop is located in True Value hardware, with a convenient bus stop right outside. Rick had me fixed up and on my way in 30 minutes!

The best quality, very professional, all at a reasonable price. So hard to find shoe repair these…read moredays! They are the best!

Amazing job! They reconstructed some boots to decrease the circumference. Basically took them apart…read moreand reconstructed! They were also very timely

Hard to find a shoe repair place around anymore- Hamlin is great - fast turn over tooread more

Hanlin restored the soles of my Birkenstocks to a like new condition. Very impressed with the…read moreresults!! My Birks went from needing replacement to a better than new condition!

I've been a customer for more than 40 years. Ted, and before him, his father, are the epitome of…read moreold world craftsmanship and friendly service. There is not a better shoe repair shop in the country and his prices are more than reasonable. I wouldn't go any else for shoe repair! In fact, we moved to SC a few years ago and I still bring my shoes to Krondilou for his impeccable service whenever we come to town.

We love stopping in here - the owner is extremely congenial and the service is always expertly done…read moreand in a timely fashion!