I have booked several appointments at the Johnson City location and the Bristol and I can't even…read moretell you how many times they have called the same day to cancel. I will never make another appointment again here, its a waste of my time. Also when they called to cancel the appointment they don't even try to accommodate you at all.

The staff here are very friendly and knowledgeable in their field. I have never had any issues…read more Became a member of the club but after the time period was up I easily canceled because I could not always make it once a month. I highly recommend.

I had a facial by Penny Woods before my wedding in 2015. This was my first experience and I was…read moreadmittedly apprehensive because I have heard horror stories from people who've had bad reactions to facials (none of them from this place). I absolutely loved the results. I was glowing and Penny was so nice and comforting. I cannot wait to revisit this place and get pampered. Five stars!

After only one visit Dawn diminished my back pain by 90%. The massage table was warm and the…read moremassage therapist is super knowledgeable in identifying areas of pain. I couldn't believe it that she knew just by look and feel of my lower back that she knew that the left side was far worse than the right side. Dawn also found some very knotted spots in the middle of my back that I didn't know were there until she massaged them out. I got more than I expected when she applied cups to my back and found those tough spots that were inflamed. If you need relief from your pain, book a visit with Dawn. I'll be back. It feels so good not to hurt

i have had decent experiences with massage but it was recently brought to my attention that their…read morecrystal practioner post that she bathes with the same crystals and minerals that she uses to place on clients bodies and faces! This is not only counterproductive as far as crystal properties but against hygiene standards.

I had a full Brazilian and upper thighs wax. Chloe was wonderful and made the experience easier…read more She was very professional and kind.

Just dropped in to clean up my eyebrows. Now I have permanent ombré, Which is basically an eyebrow…read moretattoo. So all they needed to do was follow the tattoo line. Not only could the tech not follow the tattoo line, she basically plucked all of my eyebrows!! I paid for waxing, not plucking!! So it hurt like hell and she still couldn't follow the tattoo outline!! She was heavy handed on the wax and failed to make it look clean. On top of that she was slow! A whole set of people came in and left twice by the time she was done! And it was incomplete! What a mess!! The ambience is nice but these ladies have no idea what their doing. Could get a better job in a Vietnamese nail shop! Or perhaps because I dropped in they gave me the newbie. Either way, horrible!!

absolutely cooked my brows don't go here why did she leave an entire gap in my eyebrowread more

I don't know what has happened recently, but the service has gone way downhill the past couple of…read moremonths. The usual employees haven't been there and they have new/untrained threaders. I travel 45 minutes once a month for facial threading. April and May's visits were horrible. I won't be going back.