Very bad because I ask for a half inch of the top and they did 2 inch very very very bad

I made an appointment in the morning and came in for the appointment the same day, walked in, and no one even spoke to me. Everyone was in the back chatting, even made eye contact with me, then turned away to chat again. Finally, someone's 10 year old daughter asked me who I was looking for, I told her, and she went back to tell the ladies I needed a haircut. They had no idea who I was or that I had even made an appointment. They both volunteered someone else to do the haircut because the other woman wasn't back from a break yet. When she came in, she took 15 minutes to wash my hair, barely give it a noticeable trim, and charged me 40$ for the whole thing. The man who made my appointment said it would be $30 for a trim and wash. I don't usually write bad reviews, but I wish I had been warned before committing to this salon. read more

Unbelievable bad service on my first visit with Deana..she never showed after 20 min wait. No receptionist, no phone calls to tell me she was late, empty salon, really poor customer service. read more

Dana is AMAZING- color, cut, everything. Highly recommend this her! She has done my Mom's hair, as well as my Grandma's! Everyone always looks wonderful read more

Worst hair experience ever! Dana butchered my hair! We discussed what I wanted prior to shampooing. She suggested bangs on my left side. I told her that I did not want any bangs on the left. She cut a thick chunk of bangs on the left side anyway. I also pointed out a layer on the right side that I was growing out and didn't want cut. She chopped it short anyway creating bangs back to my ear. There is hardly any hair left on the side of my face (I have long hair). I returned to the salon to discuss with her. She offered to do hair extensions (I pay for the hair) but never admitted her mistake or apologized. I declined extensions and asked for a refund. Her response was no refund and "Get over it"! Awful, awful customer service. There are 2 more reviews below but you have select box to see them. read more

I was happy with the service and cut the first time I used this soon. However, today was a different story. The owner greeted me when I arrived and told me Dana would be with me shortly. I waited over an hour before discovering that Dana was not even there. She came rushing in after 1:00 and asked me if I would mind if she put color on another customer's hair first. I declined and left. I won't be back. read more