Absolutely horrible experience!!! NEVER GO HERE.
I usually do not leave bad reviews, in fact, all of my reviews to this point has been positive. I actually hate having to give this salon a bad rating but they keyword is "having to" for the good of all consumers.
I came in on a Thursday for a hair cut and blow out. I wanted to just trim about 6 inches off of my hair (which was super long). I had scheduled the day before and was told that the best time would be at 11:00 AM which fit with my schedule and their schedule (or so I thought). I showed up at 11:00 AM precisely and was "greeted" by a very rude woman who must have been having a very bad day. Anyone is allowed to have a bad day, so I do not base my 1 star review on that. Anyways, I am told to "sit and wait" literally...
Thirty minutes pass by and I am getting quite anxious because I never waited so long already having an appointment. Naturally, I would not be upset by the thirty minute wait, because often times unexpected things happen and sometimes salons get very busy. The reason why I was upset about the wait was because the salon was nearly empty with only two seats filled and me being the only one in the waiting area...
Okay - I thought to myself - I will get over it, this definitely happens to people all the time. At this point, I was already tired but I tried to remain positive, nothing else bad could happen right? WRONG.
I sat in the chair and had to wait there awkwardly for another fifteen minutes while the girl who was going to cut my hair walked around and talked to her co-workers. It was very sad when I overheard her and another co-worker openly discussing how "disgusting" the hair of another client was. This made me self-conscious and I just had a very uneasy feeling.
It was time, at last! I would get my haircut, my blow out (which I could live without at this point), and I wanted to get the heck out of this place. The girl just got right to it without even asking me about how much I wanted to cut it. I had bad experiences in the past, so I decided to show her myself and indicate the exact length I wanted. She just mumbled, "okay" under her breath and did her thing anyways.
She just got straight into cutting and continued spraying my hair with a mist that smelled like chemicals. The whole process took about an hour.
When she was finished, she grabbed a curling iron and began "curling" my hair which is not what I wanted in the first place. What is worst is that she wasn't curling the hair correctly and ended up burning 3/4ths of my hair in the back. I saw all the smoke and decided to stand up and excuse myself. This made her angry and the lady at the front desk started shouting at me that I cannot leave without payment. I said, "fine, just let me pay and I am leaving". I handed her my credit card and she ran the transaction and in the heat of the moment I just grabbed my card and ran out.
I get home right after this happened and I look in the mirror. My hair is cut only about 3 inches (not 6 like I wanted), and it is curled on the left side and completely burned on the back. I had a mass of split ends and disgusting ashy-feeling hair.
At this point, this place would still get a 2 star review because I just hate giving a 1 star... Here is the last part which makes this a 1 star review:
THEY CHARGED ME OVER $250 DOLLARS! I was so furious about getting overcharged that I called the place immediately. I could tell that it was the same angry front desk lady that I had seen earlier. She told me that I was being charged $100 dollars for the hair cut and blow out (which I never received by the way) and the rest was for "wasted product" and "olaplex" which I never asked for... I just couldn't handle it anymore and I hung up the phone.
I am never ever coming back to this place and I am just so in shock about the 5 star ratings which makes me question the origin of these reviews.
Once again, I do not want to hurt anyone's feelings or hurt your business - but you have really ruined my day, my hair, my wallet, and caused me a lot of stress. read more