I commissioned stylist Tiwanna Jordan at this salon to render hair services for a photo shoot for the launch of a line of hair products I was launching.Things started off well, I advised the stylist of the hair I wanted for the shoot and informed her that two models would be arriving to her salon the same day to receive their services. She agreed and advised me that pricing would be $175 per person over text (350 total).
Trying to make things go as seamless as possible the weekend of the shoot, I paid Tiwanna a day in advance and also drop off the extensions I needed her to install. Once I arrived, she advised me that in addition to the $350 that was due, I would also need to pay an additional $100 for her to simply shampoo the hair that would be installed!!!! WHAT IN THE WORLD???? What stylist charges someone extra for a shampoo (typically this is all included in the install service). Although I thought this was ridiculous, I obliged, as it was crunch time and I wanted things to go as smoothly as possible. I was very put off by the attempt to nickel and dime a new client, but still forked over approximately $480 in COLD HARD CASH (even included a little extra for a tip!) because this was a big deal for my hairline launch & I wanted to make sure things went as planned. That was my next mistake!
Then things really went left. The morning of the shoot, one of my models bowed out last minute & could not come to her appointment to receive the hair services already paid for due to an emergency. I reached out to Tiwanna to advise her of this, to which she smugly responded that she charges a 100% cancellation fee for appointments that are not kept. REALLY???? 100% 4 a CANCELLATION FEE? Most professionals in the industry charge a minimal fee of 25% or perhaps even 50% fee for the inconvenience (which is understandable as they could've been working on another client), but to charge a person full price for a service that was NOT rendered and for work that they DID NOT DO AT ALL is totally unacceptable and unprofessional!!! Emergencies happen, so having an 100% cancellation fee policy truly illustrates her lack of business acumen and customer service skills. I expressed my concerns about paying $500 for services not received, & Tiwanna begrudgingly agreed to meet in the middle, and indicated that she would give me a credit to receive the service as long as I scheduled within 90 days.
Things seemed to be ok, when the following day I noticed a charge for $91.27 from a business called "SS Divine Designs" that I did not authorize on my card. I was confused as I paid all of my merchants in cash for the photo shoot. I racked my brain as I couldn't figure out who it was from, so I specifically spoke to Tiwanna who ASSURED me that she had not accessed any charges on my account, especially because I had already paid for services in CASH (I still have the receipt saying so!). So I disputed the charge since it was unauthorized and went on about my way. A few weeks later I texted Tiwanna in order to receive my hair service that was PREPAID FOR, and kept getting the run around. I attempted to reach out to her SEVERAL times and would either get no response, or get a brief "Oh, sorry I'll call you later" text sent back to me. I thought this was extremely odd, as this person was very responsive to my calls and texts before she received my money a few weeks prior. Finally, about A MONTH LATER, I reach out to her again and received a response saying that she does not want to continue doing business with me because I "reported fraud on her account."She also indicated that she was concerned because I had my models sign a contract indicating that they would have to reimburse for any damages should they not follow through on the agreement they are signing off on.WTF??
1st off, since this "stylist" never returned my phone calls,& wasn't even professional enough to pick up the phone speak to me, I still really have no idea what "fraud" report she is referring to, especially since I paid her in FULL USING CASH for my services (no account or card info was exchanged at all)!!! After trying to put the pieces together myself,I'm only guessing she's referring to the $91 I disputed back in September that was taken out my account, even though I reached out to her and only disputed this charge after speaking to her 1st & after she ADAMANTLY ASSURED me that she hadn't taken anything off my card. 2nd off, the contract she is referring to that I had my models sign was just a formality to ensure that the models were serious and would hold their ends of the bargain. Any1 with a lick of common sense would know it would be a waste of time AND WOULD COST MORE MONEY to take anyone to court over a few hundred dollars. SERIOUSLY???? Thirdly, how in the world can you refuse to "continue doing business" w/ someone when you've already taken their money?Till this day she has my money & MY BUNDLES so I am still out of hundreds 4 a service I never received. read more