After the COVID-19 ugly-time quarantine, Thurston County opened first. I was jonesing for an Aveda fix...the smell of expensive botanicals. I burned my Sue's rubber to get there for a root retouch, cut, and eyebrow shaping PDQ, as in the first week. The haircut was wonderful, the stylist listened to me and got all the dead ends off (who does not love it when your person actually listens?). Silk purse, sows ear...it could happen. She did an excellent retouch and made me feel like a new woman. The blowout was not shabby, either. Sadly, the eyebrows were a wash. I explained what I wanted, asked for confirmation, and thought she heard me, but not so. I could not see the finished product because the garish lighting in the "spa" room blinded me, as did the glare off the mirror. The brows were overplucked in front and not shaped at the end (????). They looked worse than when I went in and will likely not grow back (ladies, you know what I mean). I called the owner back 10 minutes later as I was underway home (I drove an hour to get there), and she said explained the stylist had left. When I elaborated on the situation (the hair was gone where it needed to be and still there where it should have been removed), she said, "I don't know what you want me to do about that." I explained that her retort lacked empathy, and dampened any return visit possibilities, and to her credit, she apologized. But, seriously... I think the interaction with the owner took off the star: that, the eyebrows, and the "tip in cash" feature. I am being magnanimous with the overall rating today, but the haircut was that good. So get your hair transformed here, COVID-19 be damned. Avoid the spa treatments unless you are getting an aesthetician to do them. Or at all perhaps. read more

I went here a couple days ago to get a cut. The stylist was very considerate, patient and did exactly what I wanted and more. Usually stylists get frustrated with my thick hair or just don't know what to do with it since I like to keep my hair short. I also love the feel of the place, it's in a odd location but it's nice, also they play Fleetwood Mac and bob Dylan which was comforting! read more

Owner has run off too many stylists! By all means if you already have a great stylist there then stick with her. But get her info because I've lost TWO awesome stylists due to bad management. Luckily I was able to track one down and follow her elsewhere. In time I was there it was clear that ownership had problems (including an overnight "move" from one location to another) but I loved my stylist so I stayed. Now that she's gone so am I. Too much staff turnover for any piece of mind. read more

I took advantage of the posted Aveda Rosemary Mint pedicure special at Salon Milano today. Fabulous idea! First, I was graciously greeted at the front desk by the friendly receptionist. Next, I met Carolyn who is also a Gene Juarez trained hair stylist who was ready for my appointment. After offering me a beverage, Carolyn escorted me to a privacy conscious pedicure area...nice change from the frequent multiple client chair line up. Carolyn gave me a delightfully relaxing and careful, professional pedicure...no rushing. The result ..... NEW feet and a restful spa like experience. Thank you Carolyn and Salon Milano. read more

Wonderful staff. I trust them with my thick, frizzy hair. Miracle workers!

I was given a gift of a manicure and pedicure thru groupon. I was greeted by a friendly staff and then introduced to Dusty Paige who was to help me. She was so great, friendly and did an awesome job on my hands and feet. I am definitely doing back! read more

I was given an hour Groupon for a facial for Christmas. I finally made the time to go to Salon Milano with Courtney Smith. All I can say is I wish I could go EVERY week! what a wonderful experience. The ambiance in the room for me was relaxing. I asked for less fragrant and got such pleasant scents that I drifted off at least twice! Highly recommend this treatment and not just as a treat! read more

This is the best spa I have found in Olympia/Lacey. I've had my hair cut and a facial here so far. I've been lucky to score groupon and living social deals, so saved half off on the haircut and facial. I just had the facial yesterday, and I was a little nervous because I'm used to having those evil extractions done and I hate, hate, hate them! The last time I had one done, I ended up with a bruise/hickey looking thing on my nose. Anyway, at this Aveda salon, they don't do extractions! Instead I enjoyed a multi-mask process, and also got a hand and arm massage, and a head and neck massage. It was very relaxing, and I got to choose from 3 options of aromatherapy for the lotion on the massage portion of the facial (Bergamot, Ylang Ylang, and Sandalwood). Go with Bergamot or Ylang Ylang...the Sandalwood smells kind of like patchouli. (Unless you are a patchouli fan and the thought of being covered in Patchouli appeals to you). The second mask was a tourmaline charged one, and I thought that tourmaline was only for hair, but I was wrong! My skin looked so fresh and dewy afterwards. If you register for their (FREE) VIP client status (on an iPad at the register), it emails you a $10 off coupon on your next service. I booked a hair cut for next week, so $10 off here I come! There is plenty of free parking in the back, and a few stalls even reserved for clients. read more

Looking for something different for my wife for her birthday, I decided I would get her a spa treatment. After looking at several in the Olympia area I decided on Salon Milano and Spa. It only had the one review, which really didn't give me much to go on, so I thought I would go in and check the place out. It looked very professional and the staff was courteous. I decided on a package that included a facial, a manicure, a massage and a makeup session with a shampoo and set. It sounded great, but I told them she'd probably not want the makeup session with the shampoo and set. I asked if it would be possible to swap that for something else. I was assured that would be no problem. I gave my wife the gift and she was happy to give it a try. That following Sunday she called to make an appointment. She mentioned she didn't want the makeup session and wanted to know what she could swap that out for. It was at this point the trouble started. They stated that they don't like to change the packages and had a dismissive attitude about it, but asked what she would want to change it for. So my wife looked at the cost of the makeup session and the shampoo set to see what it would be on it's own so she could suggest something comparable in price. At this point she suggested something to them and they said they would need to check with the boss and get back to her. (We didn't catch the receptionists name) Well there was no phone call so my wife just figured maybe they'd call her the next day, Monday, since it was a regular work day. No call on Monday either. In the mean time, my wife had looked at the prices in the brochure I brought home and added up all the services she was to get. They actually came to less than the package I purchased. Apparently they changed their prices, but at the time I purchased the package, charged me the old higher price anyway. I told my wife that I assumed a package deal would be better than buying it all separately. At this point my wife felt that complaining about any of this would make her feel uncomfortable about going in, so she instructed me to get a refund. So I went back the following Tuesday and spoke with the receptionist who was very nice and sympathetic. When she went back to ask her boss about the refund, I was surprised that her boss didn't even come out to see or apologize about the issue. I wasn't actually even going to review this company until I got nothing from management over this. I guess they really don't care. Anyway that was our experience. read more

I went to this Aveda-line Salon and Spa for the first time this afternoon and, I must say, the entire experience was pleasant. I had purchased a coupon for a discounted facial and decided, kind of on a whim, that today would be a nice day for it. I called before business hours early this morning and the receptionist returned my call promptly after opening and managed to fit me in. When I arrived, the receptionist was very nice, despite the fact that my printer had run out of ink and I had to futz with my phone a bit before I could pull up the coupon. Courtney was my service provider and she was just lovely. She is clearly both knowledgeable and skilled. Those traits, combined with her intuitive touch and nurturing gentleness, make her an excellent aesthetician. read more

The best haircut ever! Patti is a genius with scissors! If you have a problem finding someone who can cut straight hair perfectly make an appointment with Patti at Salon Milano. read more