BEWARE -- Terrible & Rude Customer Service ORDER OF PHOTOS ATTACHED: -1. Marta's previous balayage on a different guest I showed her I wanted for my VIRGIN hair (I AM STARTING TO BELIEVE THESE ARE NOT HER ACTUAL CLIENT PHOTOS SHE POSTS) -2. ME! At the washing dish.......completely stripped blonde hair that Marta said was "perfect," but suggested a $25 extra fee of toner to neutralize. LOL!!!! -All the other photos are of my hair. There is no comparison to what she did to me and what she posts of her Instagram. I truly think the photos she posts are not of her work. I never thought I'd ever be one to write such a review. The salon experience and customer service I received at Salon Pure 11/5/2019 which continues today 11/20/2019 has been an absolute nightmare. Marta T, NEW owner of Salon Pure seems to have learned her business management skills from the previous owner Adriana. I trusted Marta to balayage my NATURAL, VIRGIN hair from a strong recommendation by a co-worker of mine. I ignored the reviews from when the previous owner Adriana ran the salon but clearly nothing has changed here. To begin my experience, a week prior to my balayage nightmare from OWNER Marta, I came for a quick 1 inch trim and blow out. $85 before tip. No problem, I thought...except for the fact my blow out did not last more than ONE day. I called her the next day and told her I still want to get my balayage done by her but not to do a blowout service. First note, inside salon is COLD. Cold inside on both service days I came. The day I came in for my balayage was 30 degrees outside. *keep this in mind while story continues* I showed Marta what I wanted from her Instagram page (@traveramarta) on an actual balayage she posted that *she* "completed." I told her if it were to turn a *little* more blonde, I would be ok with it. She did NOT show me color swatch book. She proceeded mixing and hand painting the color on my hair and applied plastic wrap in true balayage style. When at washing station and Marta is washing my hair, she said my hair lifted a *beautiful* blonde and I won't need to tone, BUT IF I WANTED TO, it would cost another $25. Weird, I thought...considering I haven't even seen it and she already is talking about how *perfect* it lifted YET there is a fee to tone... I OBVIOUSLY was SHOCKED to see YELLOW bleach blonde stripped hair that Marta claimed was "perfect." I was almost in tears and told her we MUST tone. We went back to the washing station and began toning. When she rinsed out, Marta simply dried my face framing section. It was clearly nothing like the photos I showed her but I thought, it's ok, I can make it work as it was my first time ever coloring my hair. Remember how I said I called the day before about removing the blow out service (which costs $50 and previously only lasted me one day)...well after Marta dried my face frame, she expected me to leave with soaking WET hair in 30 degree weather. I have never been to a salon that does not do a rough dry, which especially seems unheard of after a COLOR SESSION! I had to blow dry my own hair while Marta went on to color another guest. The following days, I would run into friends who ask what happened to my hair. The outcome I am left with was nothing close to a balayage. Marta gave me chunky orange highlights and let me leave thinking I looked GOOD! As of today (11/20), I am ****STILL**** waiting for a refund. I have damage to what was once beautiful, virgin hair. Marta claims it is "virtually impossible to duplicate a hair color," but a TRUE PROFESSIONAL (btw she claims is she a Matrix Educator....I am contacting Matrix over this too...) would LOVE to work with never before processed hair. Marta told me that I am taking advantage of her. My final result and attached photos will tell you differently. My salon service was $145 and I asked her for $200 back. I believe this was reasonable since the correction for HER ERROR will cost more than $145. Marta, OWNER, is GREEDY and has NO customer service skills. She does not reply to me to resolve this amicably and switched from offering me a refund of $145 to saying her FINAL OFFER since I am "TAKING ADVANTAGE OF HER" is $145 of **CREDIT** to come back to her salon. -- LOL NO WAY! This whole situation has been a nightmare and a normal salon owner would admit their MASSIVE error, but instead, here I am, writing this review for the world to see on every platform I can share it on. I cannot see this new salon being successful in Glenview. The business practices are horrendous and the services match. Cheers. read more

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Adriana does a phenomenal hair color, cut and keratin. I went to Scottsdale and had my hair color cut and keratin. From now on I fly back to Chicago or fly Adriana out to Scottsdale. She is the very best of the best!!! read more

I've been going to Marta for years and I have always left happy after leaving her chair. She is very talented at what she does and leaves you feeling like a million bucks. Marta is very busy because of her demand so I asked her for her opinion on who I should use for both my sons haircuts and she suggested Nikki. Apologies if I spelled her name wrong. But, Wow! I am so happy I listened because Nikki is great with both my boys. She gave them the exact cut they wanted and we were very happy! Definitely check this place out! You won't be disappointed! read more

Marta is the new owner of this salon, and she's the kind of stylist that makes me wish I could give 10 stars instead of 5! The whole experience from the moment you walk through the door to the minute you leave is great. The beautiful decor sets the tone for a relaxing experience: modern and clean. The extensive knowledge Marta has is shown through hair results that look amazing. Thoughtful use of high quality products also minimize hair damage. She always ensures you love the results of your new cut, touch up or bayalage! You will love your experience at Salon Pure! read more

Salon Pure is under new management and has made some updates in the last month. Marta, the business owner has been my go to hair stylist for years. She is detail oriented and she has helped me through various hair transformations, which have been many. It's exciting to see her in the role of salon owner. Marta works extremely hard to make sure her customers are happy with their results. She is a great mentor to the other newer stylists. If you care about your hair and want a quality experience check out Salon Pure today! read more

Book your next appointment here and you won't be disappointed! Marta is the new owner and an amazing hair stylist. I have been going to her for years. The salon has been remodeled and looks gorgeous! read more

This salon has a new owner. Marta is the best! I've been going to her for years and I can always trust her. She has many years of experience. I always leave loving my balayage and cut! read more

Adriana is the best!! She is so experienced, especially with Keratins and she is so accommodating to your needs!

Gorgeous new salon under new ownership. Marta for color and cuts and Julia for facials are both amazing. I have curly hair and looked forever to find someone who could color and cut and style and always make it look perfect. And Marta can do it all. Always up on the latest trends in both color and styles. read more

Purely unprofessional. Adriana ,the salon owner, continues to lose clients and staff with her inability to recognize the life cycle of successful business practices- putting the customer first. She puts her own personal drama above running the business. Late for her own appointments, She doesn't return phone calls after the weekend on appt changes. Northshore clientele won't put up with this behavior long.... No wonder it's always empty in there. Go elsewhere - no stylist is worth so much aggravation. read more

Great place! I only go for waxing and Nora is the best!!! She does the best Brazilian wax and eyebrow waxing/threading I have ever had! The salon is nice too and very homey and welcoming. read more

Two stars because I love the products they use, gentle on the hair, organic and smells great! The reason why I won't be returning is bc of the lack of customer service. ! I had highlights done and was left with parts that were totally uneven, contacted the owner and she told me to come in and charged me again to fix her mistake! First and last time I'll be there! read more

First time here. Love the place- very cute, clean. Matthew is awesome! Needed a change from my shaggy hair, went with a chic short cut. My hair looks great, and I feel fantastic! read more

Salon Owner Adriana has made my hair so beautiful and healthy over the last few years I love coming here. I always leave satisfied and smiling touching my awesome hair! she has so much knowledge and experience and she is truly passionate about delivering clean organic hair products . I never feel the color and highlights on my normally sensitive scalp no irritation period . I will continue to be a client of this wonderful salon and highly recommend Adriana she is very professional and personable! read more

Beautiful salon and wonderful customer service! Marta has been doing my hair for over ten years, she's experienced and creative. Her haircuts are always precise and she listens to her clients (if you tell her 1 inch, that's all she'll cut). Her color skills are unlike anyone I've ever been to, I always get great compliments on my hair. read more

Very nice environment! Clean , all staff are very friendly!!!! Very professional! Andrianna, Sean, Nora are all an exceptional professionals!! I would definitely recommend this place! I drive from Milwaukee to Glenview to use their services! Definitely worth it! read more

For first time I had gone there to fix my hair. The owner promised me satisfaction. But after they messed up, she didn't take responsibility and kicked me out l, refuse to help and treading me with calling police! On the consultation day I wrongly felt friendly and trusted her words, but she called me nasty names when I asked her to help me fix it. She is a terrible person which has no manner to treat people with respect. Avoid her if you want to have peace in your life. read more

Love Adriana! After looking for four years in a new area, my referral to her was a godsend! Professional, gracious, and knows her business. I will refer her to all my friends! read more

Adriana the owner does not offer any incentives for new customers. The receptionist told me she did and then said she didn't. Most salons offer new customers an incentive . read more

Love this salon. Adriana is great. She does color and cut/style and I have been happy with the results every time. She uses the best products for both color and style that do not have many of the harmful ingredients, but yet just as effective, if not more. Davines hair color is absolutely the best!!! read more

Fabulous Salon! The services are provided in a professional fun and healthy way. Adrianna is great.

Salon Pure is a great salon. Everyone is friendly and nice. They do a great job. Excellent cuts and blow drys. Adriana is very talented. I wouldn't go anywhere else!! read more