I had such a wonderful experience at this spa. The facial was truly outstanding, I could see and…read morefeel the results immediately. My skin felt incredibly clean, soft, and deeply hydrated, with a noticeable glow. The massage was just as impressive. The therapist was very attentive and made sure the pressure was exactly right throughout the session. They really focused on my problem areas and were able to relieve tension. I left feeling completely refreshed and pain-free. On top of that, the environment was beautiful, calm, quiet, and deeply relaxing. From the moment I walked in, I felt at ease. Overall, it was a fantastic experience, and I would highly recommend this spa to anyone looking to unwind and take great care of their skin and body

Even though I was a last minute booking,they were very accommodating and Lily gave the BEST massage…read moreI have ever had. Kind,professional, and exceptional services that can be tailored to your needs. Not just your "cookie cutter " massage. I only wish I had booked a longer appointment! Will be returning soon!

If glowing skin had a zip code, it would definitely be this place…read more From the second you walk in, you're greeted by the best receptionist team who are also undercover skin fairy helpers and can answer all your questions or guide you in the right direction. The vibe is calm, welcoming, and zero judgment--just people who genuinely know what they're doing and want your skin to thrive. They don't push treatments you don't need, but they absolutely deliver results you didn't even know were possible. Every visit feels like a mix between self-care therapy and a science-backed glow-up. My skin has never been smoother, clearer, or more "did you do something different?" approved. 10/10 you should trust these magical humans (and their fairy assistants) with all your skincare needs!

Jennie and the rest of the staff are the best. I've been a customer for about 9 years and would…read morenot get my skincare or treatments anywhere else.

Made an appointment through class pass. No one picked up when i called to confirm and when i…read morearrived to the address the business was not there

I've never had anything professionally waxed. A friend told me about Christin and her spa, Optimal…read moreSkin Studio. She goes and sees her at least once a month for waxing. She told me it's the most painless wax she's ever had. So I schedule an appointment to get my back done. I have a small little patch on my lower back. So I had it done today and not only was it virtually painless, but she made it comfortable, relaxing. Made me feel like I've been there before, just by the way she treated me. She explained the process first. She did exactly what she described. She was done before I knew it. Double checking to be certain not a single hair was missed. I love seeing a person that genuinely loves what they do. Not only the physical part of it but the educational part of it too. She answered every question with detailed knowledge. And was happy to do it. I'm coming back next week to get my first professional facial. And honestly I can't wait. I was curious so I asked her to record it.

Kathleen was absolutely wonderful! I had to wait about 2 months for an appointment, I reached back…read moreout and she was able to move me off of the waiting list. I had a phone consultation before my first appointment. At my appointment, my skin was analyzed to see sun damage and inflammation. We also went through my concerns and health history. It was very thorough and Kathleen was professional and very kind throughout the whole experience. The facial itself was extremely relaxing. She does a microcurrent facial and I believe it lasted about 1.5 hours. Afterwards, my skin was calm and glowing! I was interested in cleansers and a new moisturizer, she sent me home with samples to try and I never felt pressured to purchase any products. I've already made my next appointment and plan to go back monthly!

Such an incredible experience- best facial in Raleigh. My skin is so much better, great products,…read moreZen atmosphere.

The service Miss Kim gives is outstanding. Very calming and soothing. Highly recommend!read more

I came here to get my eyebrows microbladed, and was not disappointed. Sarah works with your face…read moretype and hair color to enhance your natural eyebrows, not create something entirely different. Virtually pain-free, and a very relaxing experience. I now get regular facials with Sarah. She uses organic skincare and has a large variety of treatments for all skin types needs. She's friendly and gentle, and I feel truly pampered every time. My skin has never been happier!

What a fantastic place! I was visiting a friend and we thought this would be good and we were so…read morepleased! Everyone was great! The space is cute! Can't wait to make this my stop always when I come to visit!

Really disappointed with my experience at Lorena Luca Spa. I received a promotional email…read moreencouraging me to book for October 28th at 2pm, so I did -- or at least I thought I did. Their system somehow scheduled the appointment for October 22nd instead, which I only discovered when a confirmation email arrived late in the morning that same day. Unfortunately, I didn't see it right away and was then charged a no-show fee for an appointment I never intended to book. It's really sad when a company makes an error and puts the blame on their customer instead of taking responsibility. I expected better service and accountability from a business that promotes itself as high-end. Definitely won't be booking here again.

Make sure you're aware that when you start a membership with Hand & Stone that if you try to…read morecancel, you will have to pay an extra month even if you were just drafted and haven't used your balance yet as a 30 day notice fee. This extra month does get credited to your account, but in my situation I find this very unreasonable. I tried to cancel my appointment on the 30th. There's no way to cancel online. I called on the 30th 3 times and couldn't get an answer on the phone. I also tried calling another location that I've been using 4 times with no answer. On the 31st I called again and was able to reach someone the first try. It takes 1-3 business days to process any request that changes your membership whether you freeze or cancel. They suggested I just freeze my account and that they would try their best to get it in before I'm charged on the 3rd. I checked my email continuously the next few days to no avail. Of course, I ended up being charged on the 3rd. Disappointing as I am cancelling due to financial constraints, but I was warned it could happen so whatever. Well today on the 7th I called again to just go ahead and cancel because after consideration I really just don't want the membership anymore due to this. On the phone today I was told that "I called on the 31st, they sent out the email to freeze on the 2nd, and I was billed on the 3rd." However, I received the email to freeze on the 3rd after I was already billed. They then tell me that yes, I will have to pay for an additional month where I will be billed on the 7th of May. So basically, I'd spent a couple hours on the 30th, and most of the day the 31st, 1st, and 2nd stressing over this to only be charged for a service on the 3rd I tried to cancel, then at least freeze believing it would be easier...and now next month I'm going to have to pay an additional $79.99 for a service I don't even want. Overall the services I've received the past few months at the secondary location I'd been using primarily due to it being closer to me were nice, and I loved the staff there. The staff at this location were friendly as far as I've experienced but I've only been there twice and talked to them now twice on the phone. I do feel like it's a little overpriced for what you get, but it is still something nice to do for yourself. My low rating is purely due to the lack of leeway in their membership despite me trying to cancel since the 30th, and no one informing me of their cancellation policy until today. This should be something informed to you when you sign up.

HORRIBLE Terrible experience! The receptionist who checked me in was incredibly rude. I inquired…read moreabout the Serenity package my husband paid for as a surprise, and she insisted it only included a facial, despite the online information and package menu clearly stating a 50-minute massage followed by a 50-minute facial. When I tried to explain, she cut me off and bluntly said, "No, it's just a facial." To make matters worse, she denied any possibility of using the gift card for other services and falsely led me to believe a refund might be possible and stated that only the manager could speak with the number on file (my husbands). The manager later called my husband, claiming she was told that I didn't want some of the services and that we'd be charged for one due to the esthetician's waiting time. However, it seems as if the whole story wasn't informed to the manager... that I was told I was only getting a facial ( I wasn't opposed to the facial but I was under the impression I would be getting a relaxation massage with a facial but yet told "No its just a facial".) This whole ordeal was marked by miscommunication, and it's clear no one was concerned about the dismissive behavior of the receptionist. She not only interrupted me but also avoided making eye contact, focusing on her computer instead. This place is misleading, and I strongly advise against it. I'll be informing my colleagues and friends to steer clear of this location. Awful experience!

Absolutely wonderful experience. Wendy is amazing and the front staff is so friendly and nice. I…read morejust had a 60 minute deep tissue using a Groupon and walked out feeling as limp as a kitten being carried by the scruff of the neck, and my shoulders two inches lower. I recommend everyone visit this lovely establishment! I definitely will be returning!

I struggle with massive amounts of tension in my neck and shoulders, and always suffer from…read moreheadaches. Wendy has been doing my massage for about a month now and she is amazing.!!! Everyone is very kind and the facility is very serene!