The business owner just clarified: "Effective March of this year, the Chevrolet Franchise was…read moreacquired by the owners of Seaside Cadillac-CDJR. We have no affiliation with Premier Chevrolet. Thanks for the comments." So I have no actual experience with the current business under its new owner, and my review should be discounted appropriately. There's also no logical Yelp rating for me to give, and no option for a non-rating, so I'm going to stick with three stars.

Currently I would give them a zero star if such a rating were possible. I made an appointment to…read moredrop off my 2015 Volt for service to resolve a charging system problem on 8/21 and there was no there at the Chev service desk. A young man directed me to go to the Dodge service desk to drop the key which I did, but the person there couldn't access the service records confirming my appointment so I had to fill out some form even though I had already confirmed the appointment online. The next day I called to check on my car and they had no idea where the car was, they couldn't confirm whether it had been dropped off, nor when I would get further information. Later in the day someone did call and tell me it would take two weeks to order parts which I approved over the phone. One week went by and I tried to call to confirm whether the parts had been ordered and what the status was. There was no one to take my call, service manager was unavailable, so I left a message. Repeat the above virtually every day for the next two weeks. I tried escalating and getting to a higher manager but he was also not available so I left a message on his vmail, still not replay. I also tried stopping by the dealer last Saturday to see if I could talk to someone directly and was told that no one was available on Saturdays that could help me. It is now Sept 7th and it has been 2 1/2 weeks since I dropped my car off at the dealership and I have zero idea on what the status of my car is. It is without a doubt the most bizarre situation I've ever encountered in terms of incredibly poor customer service. Given the car is ten years old I have been considering a possible purchase of a new car in the next year or so, and while under normal circumstances I would consider buying another Chev given my experience with the new Seaside Chev it is hard to even consider purchasing a car from them. Completely frustrated.

We had a great sales experience with KRIS!! We weren't looking to purchase that day, just…read morebrowsing. Then we ended up purchasing 2 vehicles!! KRIS was AMAZING, we didn't feel pressured and he was very patient in answering all our questions and worked with us to get the deal that was comfortable. If you're looking to purchase, ask for KRIS, he's very approachable, professional and he was fun to work with. We appreciate the time and care in working with us. Thank you to Colin in Finance to get us through all the paperwork as quickly as possible.

I had a great customer experience yesterday with Premiere Hyundai Of Seaside. Kris Delacoeur, my…read moresales person, was so helpful. He listened to what my car needs were, showed me some options, went over the features while we were at the dealership, had a good test-drive, and was so personable. He was right there as I made my choice and purchased the car. He was very genuine and thankful. Way to go, Kris. Your management is lucky they have you as a great salesman.

Go to Otis. He was very helpful. He is very knowledgeable about cars and is very honest.read more

Otis doesn't remember me but I knew him 45 years ago when he got his first car salesman job here in…read moretown. Nowadays, I see him around where he's a popular regular and supporter at all the local car events. I don't know for how long but I know he's had his location for decades now. I live near the Otis Auto Sales lot. I had a couple of well used 90s vans I wanted to trade in for something newer and for about 2 years I have been walking by checking out vans on the lot. It's hard to find a used van that's not worn out. About 3 days ago I eyed a new arrival 2004 Astro / 150k mi, passenger van that was priced right but this one was different. I've been around used cars for almost 50 years myself and I can say without doubt, that this is maybe the cleanest 10+ year old used van I've ever seen. I had to look hard to see any signs of wear anywhere. I made my deal with Otis, got more for trade-in that I thought I would get and left feeling a little like I took advantage of him. I had to fix a broken vacuum line to the vent control that is common to that model and I replace the serpentine belt cause it was stretched and squealed some. Overall, the transaction was courteous, professional and without concerns. Thanks Otis. Nice dealing with you. GVSmith.

I was considering driving over to maybe purchase my next car there, but after the mostly negative…read more things I'm reading here, I'll stick with Salinas Toyota. I've never had a bad experience with the service dept, and they provide me with a ride home always.

This is about service…read more I came in a few months ago wanting a noise my car was making to be looked into it - I was given Danny Camacho and he basically doubted me from the start, I did take the car out driving with him and he spent the whole time saying my car is new enough and my worry was invalid - among general talk about him and his history and family. I could not recommend him less. It was the one time I didn't go with my boyfriend and it was a huge regret - never felt so demeaned at such a service place. Definitely felt like it was bias to my gender. Avoid Danny at all costs. I went in again and I was given Kevin, he helped me figure out that it was my brake pads that needed replacement - a very routine normal thing at the mileage my car has. It made no sense to me that any other service person wouldn't think of this or suggest a closer look at what I was noting. Kevin and Brett are the other people I have worked with when I have been serviced (I have been going for 2 years and am local). I have no complaints about them

My favorite place I've ever taken my Subaru to for service!…read more I've been coming here for years and cannot say enough great things about the guys in the service department. They are welcoming, down to earth, explain things, timely and efficient. Matt is usually my go to but have to shout out Gibert, Jacob, Rudy and newest associate Abidin who did a great job assisting me with my oil change and rotation. The prices aren't outrageous and they tell it to me straight when it comes to repairs needed for my car. In addition, I've had last minute issues and always get me in ASAP. Thanks Subaru Service, keep up the great work!

We had a great experience working with Dylan even though we didn't end up buying a car from him. He…read morewas genuinely helpful throughout the process. He shared valuable information that helped us make a more informed decision, and avoid a significant pitfall. Dylan was upfront about what was happening behind the scenes, and we never felt pressured. If you're local, ask for Dylan. He'll take care of you!

We am very happy with the buying process and quality of the Sales team at BMW of Monterey. Joseph…read moreGrant was very honest and delivered on everything he said he would (spare key, removed a sticker on the car, additional cleaning, followed up with DMV fee, stayed late, always returned calls and texts etc). He knew the car and features inside and out and fully charged it before we came. I bought a BMW 330e from BMW of Monterey, CA in October of 2025. I had such a great experience. This is after nearly buying from Mercedes of Walnut Creek who added costs to the final price. Or BMW of Mountain View, where they tell you must give them a 9 or 10 out of 10 for their ratings, and hound us with sales emails. Conversely, Joseph at BMW of Monterey was very respectful of our time, and never gave us a sales pitch. He did not add any costs to the price. The vibe at BMW of Monterey is one of teamwork and customer first, Sales people don't fight to claim you as their customer once you walk in the door. It was a huge relief to work with Joseph and his dealership. I am very happy I went bought my car at BMW of Monterey.

Broken promises and incompetence... At every level. We saw a car online and called them to ask if…read morethe car was available and ready, we were ready to buy and we didn't even want to negotiate the price, so the whole process should have been done quickly. I also had a pre-approved loan for the total in-hand and ready to go before we walked in. We got trapped in the dealership for a total of 4 hours, they made us sit in the lobby for over 30 minutes waiting for nothing before any paperwork showed up. Something that should have prepared while we were making our way over. After telling us how much they appreciate the service of our military members, they then let us know that they will not accept checks from Navy Federal Credit Union. We were forced to go with one of their lenders, even though I already had the check in-hand. That would have been nice to know before I already spent an hour in-store! So I had to take an extra hit on my Credit when really I should have just walked out. Luckily my credit score is high enough to take it. We sat for an hour waiting for them to find a loan for us, and we got a lot of rejection letters only because we ALREADY HAD THE DANG CHECK FROM MY BANK so of course new lenders aren't going to want to accept to give a second loan to someone! Whatever, we had already been there for so long, I was not leaving without this car at this point. We then sat there for another 90 minutes while they "finished the paperwork..." but didn't give us any idea of how long that would take so we could have used that time to do something other than sit there and do nothing! (This is hour 3 of trying to entertain our kiddo while we wait by the way). After that 90 minutes we went into some other guy's office and re-hashed all of the information from the past few hours all from scratch. It should have been an email or that other guy should have been present the whole time! He was just walking around the store we saw him several times just strolling! At the end of the transaction when everything finally went through, Walid, the salesman, said we would have to wait another 30 minutes for the car to be detailed. WHY in the last 4 hours was the car was not cleaned?!?!?!? Crazy. After we walked out we discovered that one of the two keys had a dead battery. I asked Walid if he could help get us a new key battery and he said he would "look into it." Fine. I waited a month and then emailed him about it, and he replied over two weeks later saying that he would ask the parts department if they had a key battery for us. It has now been six months and we haven't heard from Walid or BMW at all! All of their claims about caring about their customers are false. They got their money and now they have no interest in continuing to provide service, even after they say they will.

I had a great purchase experience on my new Defender with Bill Farrow. I decided to upgrade from my…read moreRivian back in June and was introduced to Bill after walking into the dealership. We discussed the 2026 OCTA and he told me that they would be updating the website with the 2026 model in the next couple of weeks with additional color options. I heard back from Bill the following week, and he was able to get me one of their first allocations for the 2026's. A few days later, we spec'd the truck and my order was in for an October delivery. No haggling on price or dealer markup on the truck. I called Bill about a month before delivery to make sure we were still on schedule. He made me aware of the issues JLR was having with a cyber incident. My truck was already waiting at the port in So Cal but would still be ready for delivery in October. Bill was also able to offer me a very good price on my Rivian for trade-in, which was fantastic. My truck arrived at the dealer 2 days before the scheduled delivery date in October. The delivery experience was awesome. Bill was very thorough, walking me through the infotainment and car features. They also put in the all-weather floor mats that I had ordered with the car. Regina was terrific, walking me through all the paperwork and helping with a wheel & tire package along with scheduled maintenance. I would highly recommend Jaguar Land Rover Monterey if you are shopping for a new car. I am loving my Defender and looking forward to being a loyal customer of Bill and the dealer for years to come!

Ordered an extra key fob about $600 pain in advance..... and the key has arrived BUT service cant…read morefit me in until next week. It takes about two weeks to get a service appointment so make sure you plan ahead!! $200 to program key I was told by service dept.

For my first time buying a car at a dealership, I didn't expect the process to go so smooth…read more Hearing my friends and family with their own experience definitely scared me a bit but after coming here made me more than happy to recommend service here to anyone willing to buy a car.

I recently bought a 2025 GMC Sierra 1500 AT4 from Junior. I was referred by a buddy. I spoke…read morebriefly to Junior the night before and told him what truck I was interested in. My son and I drove down the next morning. Staff had cold beverages waiting for us, very thoughtful and accommodating. The whole truck buying process couldn't have been easier or gone smoother. No pressure or hassle whatsoever from anyone. I would highly recommend and definitely go back. Thank you Junior and the Cardinale staff