Avoid at all costs. It has been over two years (26 months) since the work on my bathroom should have been completed and they have still not given me back the money they have stolen from me and from the insurance company. Here are the cliff notes: -Referred to salt water restoration by a family friend that has referred a lot of business their way. -Get insurance approval and the work begins. Bathroom is torn apart, toilet removed and drywall is put in. -All monies from the insurance company are released to salt river restoration. I literally handed the person in charge of the job a $5k check. -Company keeps telling me they cannot complete the project because they have not been paid. -I keep sending proof of the payments including proof from the insurance company and my bank statements over and over. (Only monies not paid out are $500 that were to be paid by the insurance company once the work was complete) -Keep being told over and over they cannot find the money. -Talk to representative at the company (this is after two years) and threaten legal action. -Money is all of a sudden found. -Tell them I expect all of my monies returned as I will not be doing business with them as they blatantly lied to me about not having my money and have made myself and my wife feel like liars when they literally were sitting on our money. -Find out the person in charge of the job was fired because of this situation. Did he pocket the money and this is why it wasn't found? -Have continued outreach to the representative that keeps telling me he is taking the issue up to his executive team with no answers. -Threaten legal action again along with letting them know I will be going to the BBB, the insurance company and getting my lawyer involved. And here we are today...Two years without a finished bathroom with an exposed toilet opening. I have been beyond patient with this company and have asked over and over for them to do the right thing and give me back my money as they are holding it hostage. The only work they completed was putting up some drywall. I am fed up and will now start sharing my story everywhere I can. read more

My project was unique and unknown if they could help. They came out anyway and determined there was no damage to correct but the sitting water needed to be removed. Chris said he needed to remove the water despite there not being a restoration project. Chris was genuine in his concerns and removed the water. It is clear that this company actually cares about the job they do and the people they help. I hope to never have to call them again but if I needed a restoration company in the future- salt river restoration would be my first call. The propery manager for my rental homes will also be adding Salt River Restoration to my profile to my profile for first choice companies. It's hard to find companies that actually care so I hope this review helps others. Big thank you to Salt River restoration and Chris! read more

Salt River Restoration - Vent full of sitting water! About 60 gallons was removed. - Damage Restoration Near Me - Queen Creek, Arizona

We had water damage to our home 16 months ago and are still fighting with the insurance company to get our home repairs completed. I was just informed today that Salt River Restoration will not release a statement about the mishandling of my claim by the insurance company. The insurance company states they have settled with Salt River Restoration. Find a company that will stand up and do what is right, not settle with the insurance company. read more

Salt River Restoration - Is there water in this wall, or does this look like "no damage" as the insurance company stated? - Damage Restoration Near Me - Queen Creek, Arizona

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I had water damage in January. The dry wall was good but there was some tile that was done poorly. They came back and tried again. It looked terrible. I called and sent pictures to David. He wanted to send the guys who didn't do it right the first two times. I said I wanted someone else. He has. Never sent someone back and I'm really dissatisfied. It's now been almost 3 months since I last heard from them. read more

Salt River Restoration - Damage Restoration Near Me - Queen Creek, Arizona

It is rare to call for service after 5pm and expect to see someone early the next morning. Salt River Restoration was at our door at 9am. The mold and mildew remediation were completed by 10:30am. Ken C. did a thorough inspection first and gave his recommendation for repair which we accepted. We were lucky that the problem was recent and had not gotten out of control. We hope not to need this type service on a regular basis but if we have another event like this, we will be using Salt River Restoration. read more

Salt River Restoration - Under bathtub where mold & mildew were living - Damage Restoration Near Me - Queen Creek, Arizona

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I used this company when there was water damage from a washing machine leak in my laundry room. The manager, Tristan, came out right away, and he is very polite and gave me a reasonable price for the work. The technicians that did the work, including Jesse, left the room neat and clean. Also, the office is easy to get a hold of. Every time I called the office, they answered the phone right away. Jasmine in the office is very efficient. read more

Henry helped fix my ice machine! He was prompt and even came back 5 hours later to make sure the ice machine worked. Very nice guy!

Very negative experience with the Dallas, TX location. Protracted to get the remediation clean-up for the past 5 weeks, the GM is resisting cleaning up carpet, despite their contractors dropping padding throughout my upstairs hall, stairwell, and downstairs dining because they ran out of plastic bags. He is non-responsive the past two weeks. Appalling. They resisted even putting the work in writing because it was "warranty" and he was watching costs because it was a "favor" (despite the fact that plumber caused the leaks (2), sent the remediation without my even asking as courtesy to me as customer (versus me calling liability insurance), and that should be a basic professional step to clean up your mess and provide remediation. They walked all over my carpet and through my home without booties, they put equipment on surfaces without any protection for home and my master bedroom, and my lamp and my window shades were covered with dust. The GM said he didn't have a filter on his vacuum and watched ME vacuum while standing there. Key word "watched me." 5 weeks past the removal of the dryer/dehumidifiers and still not resolved, with resistance to clean 3 small areas that THEY CAUSED mess within with 30-year old padding particles that were falling apart down the stairs and that carry mold, bacteria, and debris after a leak and remediation. I have had a half-dozen remediations and NEVER an experience of such flippant customer service or unwillingness to clean up the mess they caused. read more

I had a leak from my shower pan and all of the employees that came out were very helpful. They were very prompt in getting the bathroom dried out. They were all willing to answer any questions I had and it was all around a great experience. read more

I had water damage at my home and Dalton did an awesome job with the demolition process. Very professional and a great person to have worked with. Highly recommend! read more

I need an owner or member of management to reach out to me immediately to resolve my issue. Your company is billing me over $800 for work/service that was not done! I reached out to your billing lady who says "Hello, Received your email and your file has been sent to attorney please refer to the demand letter once received." Your customer service has been crap from the beginning with your company read more

Appreciated the hard work that Neal did! Great to have everything done on a timely basis read more

Horrible. Someone named "Tristan" promised us that everything would be taken care of from beginning to end. They left plastic up, never returned, never finished the job, and threatened legal action against us. I'm now out thousands of dollars, my carpet is torn up, and my sheetrock is all missing from my walls. Their claim is that they "only do the restoration portion." That was absolutely not what we were not only "told", but "promised" by Tristan. Somehow though, "Tristan" was "transferred" to a different department. read more

Everyone at SRR have been super helpful! The crews are very respectful and friendly. Their work performance is excellent. read more

I had a leak in the outside wall of my garage. Tristan Prado came over and told me he would take care of everything. He claimed he had worked with the individual at my insurance company (USAA) many times, and their company had a 4.7 star rating, both of which were lies. I admit it was my mistake for trusting him but I don't want you to make the same mistake. Tristan had a bunch of diferent people come to my house and do a lot of unnecessary work, I assume they must have been friends of his. One great example, 4 guys showed up to move things from one side of the garage to the other. I said I could do it myself but he insisted it was part of the service. The job took less than 5 minutes and they charged me over $900. Also, without opening the wall they said they knew what the problem was, which it was not. After I explained that, he would not look at it again or acknowledge he may have been wrong. They all got money from the insurance company, then I never heard from the again. Tristan did not answer calls or respond to any text. I had to hire someone else to finish the job. There are plenty of good honest people out there, find one of them. This is not who you want to call. read more

Salt River Restoration was able to fit us in right away when flood damage had us desperate for a fix asap. They were courteous and professional and arrived as scheduled with everything needed to get the job done right. Not only that, but they were completely willing to answer my questions and explain the scope of the work. They were very thorough and efficient and even took care of the mess that was unavoidable due to the demo necessary to get to the problem areas. Couldn't be more happy with their work and love that they were able to help me feel comfortable with the entire situation. Appreciated! So much! I'd highly recommend them to anyone in the Valley looking for a restoration company. read more

If you enjoy false promises and construction delays, Salt River Restoration is for you! If unnecessary demolition of your home, unreturned messages, and unprofessional conduct is your thing, call SRR! My story: I had a rusted toilet flange and possible leak in my master bathroom. SRR sent out - I'll call him Trickster - to my home and after tech readings, on-the-spot diagnosis, and nodding heads from his cronies, Trickster declared my leak coming from the wall and recommended removing the vanity, the tile, part of the drywall, and a 2' x 2' section of the foundation, all to fix the bad flange and to the tune of around $8000. Trickster rec'd I immediately file an insurance claim, which we did together that day. The next day, Trickster's crew of merry minions were out and they tore out the vanity, tile, and wainscotting (which wasn't anywhere near the project) and taped up the place so it looked like a Covid infection site and left. Trickster then sent over a company to test for asbestos, which, of course, they found and rec'd immediate removal. Over the next 3 weeks, Trickster strangely avoided me and my insurance rep. I eventually discovered that the water leak came from the shower, not the wall (remember, my bathroom was torn apart because Trickster assured me the leak came from the wall, not the shower). The shower was under warranty from another company and the leak was fixed. Once Trickster realized the ins. claim was void, he became the Invisible Man. For another 3 weeks, more unreturned calls and promises of action ensued. I finally got hold of him - out of patience and tired of lies - and I cancelled whatever project agreement we had. Trickster said he was doing me a favor for not charging me! Remember, they TORE APART MY BATHROOM! I was charged $440 from the asbestos company (who never removed the asbestos) and two merry minions came over the next day and removed the plastic dust coverings by ripping them off the wall and damaging the paint. Then I saw they had put the heavy plastic up with industrial staples which they left embedded in the door frame of the bedroom, not the bathroom! I found a reliable local handyman to reset the vanity, install new tile, repair the wall, replace the wainscotting, and cleaned the flange. BTW, the handyman said the flange just needed to be cleaned. There was no wall leak and no need to tear into the foundation or anything else (shout out to Frank at 'A Very Handy Man to Know'). In other words, SRR destroyed my bathroom for NO REASON AT ALL EXCEPT TO TAP INTO AN INS. CLAIM that never happened. Unprofessional. Uncaring. And unbelievable. Understand: This was my personal experience and perspective of Salt River Restoration and others will have a different impression of this company. This is my advice: always get 2-3 opinions on whatever project you do - and make sure SRR is not one of them. Avoid this company. They added to my problems and were not the solution I needed, costing me precious time and money and when they were done, the issue still remained. Perhaps Trickster, the Song-and-Dance-Man, isn't representative of the entire company, but there are other fish in the sea. Run, don't walk, from SRR. read more

Today I had the pleasure to have Francisco and Matthew pack up my living room, bedroom, foyer and garage due to a burst pipe that flooded out half my home. Not only were they professional and careful, they were also truly lovely young men. I highly recommend this crew from Salt River Restoration. Donna Sicherman read more

Travis and Aidan did a fantastic job. They were punctual, professional and friendly. They had great communication and helped me understand the process and explained each step that they needed to do and what the steps going forward would be. We will definitely use this company again because of them if we ever need restoration help again. read more

Josh W was at our home in 15 minutes after our call. He was knowledgeable, did no hard sell, and was able to get our water mitigation project underway in one day. Tristan P. had his team at our house on time and were quick and tidy with demo. In no time our walls and floors were drying. I appreciate the way Salt River Restoration served our needs at a stressful time. read more

We had water damage, they came in packed our items up so we could get the needed repairs done. They were professional, kind and extremely considerate to me and my belongings!! Val, Fran, Joe, Roy, Matt & Garrett were a great team! Highly recommend Salt River Restoration. read more

I was recommended to this company. Loved my experience with these guys. Had some major water damage from upstairs bathroom. They were out in less than 30 mins. Cleaned up, dried up, everything they said they would do. Easy to work with and professional. Also helped me a lot with insurance company. I know I have options so I would rather work with someone who shoots straight and doesn't BS for eXtra money or commissions. I will refer them now. Thanks Ned. read more

Salt River Restoration - Didn't get shots of the ugly damage. But it looks nice now. - Damage Restoration Near Me - Queen Creek, Arizona

This is one of the worst companies we have ever worked with. Josh started lying from the moment he walked in our door. Lied about what services they offer, who would be in charge, how long it would take, etc. And to top it off they triple billed our insurance company for their terrible work. It was so bad the claims adjuster said she didn't trust them and that we should never use them again for anything. No problem. We already figured that out for ourselves. read more

This company and employees were amazing. I first spoke with Josh and he was super helpful and friendly. Tristan and Gage were the team that came put and responded. Very nice guys did an awesome job and were very respeful of out belongings. We had some flood damage and they did such a good job. I would highly recommend them to anyone!! read more

My name is justin.i really appreciated Chris seagle an his crew coming out. They did a amazing job. Would highly recommend them.

Bailey was a super hard worker and was one of the only people who could fit through tight spaces to get the work done. She was quick, efficient, and polite and was out of the way while I was at my house. read more

Chris was ver helpful with the damages that occurred with my home from my water heater!

Ken and the Team were amazing. They were able to come out on a Sunday at last minute for a leak that caved in the ceiling. Very professional and knowledgeable about the Restoration. I will definitely use them again. Highly Recommend!!! Thanks Salt River Team!!! read more

Franciso and Rome and Valerie did a amazing job. They were punctual, professional and friendly. We have had a very good experience with Salt River Restoration. Our favorite part of it has been the communication walking us through each step . They had great communication and explained each step that they needed to do and what the steps going forward would be. We will definitely use this company again. read more

My husband and I had an awesome opportunity to work with Salt River Restoration and crew when we had a flood in our master bath and bedroom. We had to call a plumber at 7pm on a Tuesday night. The plumber recommended Salt River Restoration (Josh W and the owner Ben) who came out to the house at 930pm that same night to assess the damage. They were on top of it and got the restoration crew out the next day. This was not a small project. They had to gut the master bath and bedroom and took many times for them to come out and take care of what was needed. Every time we called and no matter how many times, we called they always answered and put our minds at ease. They made sure all next steps were advised. We are still going through the rebuild from the flood. However, I wanted to Thank Salt River Restoration and Team for the hard work, dedication, and AWESOME Customer Service we have experienced. I would like to especially Thank the crew from Demo - Travis H, Scott, Bailey, Tyler, Tristan, Ethan, and Hector. From the Office - Sydnee, Alessandra, Joseph, Nicole. I highly recommend this company if you ever need a restoration team! read more

We have had a very good experience with Salt River Restoration. Our favorite part of it has been the communication walking us through each step. We have no idea how any of this works with insurance and working with plumbers and other contractors, etc. Ned and his team somewhat held our hand throughout the process and it helped tremendously. With a million restoration companies out there, I am glad we were referred to Salt River and will refer them to anyone in need of a solid company! read more

Hired Salt River due to the good reviews but was not really impressed with service. I'll start with the good which was Chris the project manager. He came out same day and assessed damaged and gave me a run down of what was to follow. Very good customer service. Also when I called to set up appointment Ally was great on the phone. All appointments time were texted daily and sent out promptly. Now comes the bad, third day the guys that came out tripped a breaker and didn't bother to reset or say anything. Not a big deal but the last time they went back it happened again causing problems with outlets in work area. The other thing was the time was not properly taken to cover everything with plastic which again not a big issue if they had cleaned up where they didn't place the plastic. Lastly they left so many machines/ fans behind that they didn't use but were left in the areas. Overall I would say they provide decent work and not so much worth the price. read more

So, my home warranty company suggested that I have a home restoration company come and take a look first at my leaking water heater. Salt River restoration comes out, takes some pictures, determines that it was caught quickly enough for no major damage, sets up some industrial fans to dry up the area and takes some pics for insurance/home warranty. The fans stayed on for a few days, and then they picked them up. The cost for this? $375!!!! When I complained about it, they said "well, you signed the contact" and "the price is the industry standard".Seriously? Had I not followed the home warranty company's suggestion I could have had another company come out and take a look for free. I've now learned two important lessons - go with you gut first - if you don't see a problem there is a pretty good chance there isn't one - skip the restoration process. 2, home warranties aren't worth it..., read more

Can not recommend Salt River Restoration enough. The owner Ned was very knowledgeable on what was needed to repair our waterdamge issue. He did excellent work and finished on time which is always a plus. Hopefully will not need to call Salt River Restoration again but if I run into another problem they will be my first phone call. read more

Just an overall dishonest guy, made false promises he couldn't keep. Came to inspect the job and clogged my disabled parent's toilet leaving them to deal with it. Overcharged them and left them to deal with thousands of dollars of out of pocket costs. This guy is only in it for the money, don't waste your time. If I could give zero stars I would, one star is too much. read more

Ned took a stressful situation and guided me through the process to a quick and complete success. 10/10 would recommend.

Called Ned about almost 2 months ago regarding a shower issue that we have been dealing with. He scheduled an appointment for 4pm that following Monday, 4pm. Rolls around, no sign and no call. So I call him about 4:20pm asking if he was still going to come, he responded with ya I'll be there running about 20mins late. Would of been nice to know that before the scheduled appointment. He comes out says he can handle the job and his shower guy will call us. A week goes by, nothing. Call Ned, leave a voicemail and the next day get a call from the shower guy Martin(whose great btw). Let Martin know what was going on and he said he'll get with Ned and he I will hear back. 20mins later Martin let's me know Ned was going to call me the next morning. Shocker next morning comes, no call. So I reach out to Martin the following day and he said he will send one of his guys out to see if they can take care of it. His guys comes out last Friday 4/22 says he will write the bid and Ned will call us......it is 4/28 and still have yet to EVER receive a call from Ned about this job. If you can't do it fine, tell us but to drag us along and act like you're going to help is wrong. How he has 5 stars on google is beyond me. Don't waste your time, call another company read more

Knew about Ned and his business through a friend- he was awesome to work with, great communication and customer service. I will definitely be recommending him and his services to friends and family. read more

We experienced some serious water damage after a leak in our house. Salt River showed up the same day and help minimize our damage. Ned and his team worked fast and cleaned up all the water damage drywall from my house. Thank you I would recommend calling Salt River in you need help. read more

Our water heater broke and was leaking from the the bottom. Unfortunately we did have some water damage to the surrounding structure. The plumber from K&B recommended Salt River Restoration (SRR) to us so we tried them. We have nothing but great things to say about SRR! Ned arrived very quickly and began to work right away! I've never been through this kind of stuff so I was kinda clueless but thank God that Ned is an excellent communicator and very knowledgeable in his field of work. Ned worked hard and efficiently to remove the parts of the damaged structure and also drying the remaining area. I would definitely recommend SRR to our family and friends!! Thank you guys!! read more