We had a great sales experience with KRIS!! We weren't looking to purchase that day, just…read morebrowsing. Then we ended up purchasing 2 vehicles!! KRIS was AMAZING, we didn't feel pressured and he was very patient in answering all our questions and worked with us to get the deal that was comfortable. If you're looking to purchase, ask for KRIS, he's very approachable, professional and he was fun to work with. We appreciate the time and care in working with us. Thank you to Colin in Finance to get us through all the paperwork as quickly as possible.

I had a great customer experience yesterday with Premiere Hyundai Of Seaside. Kris Delacoeur, my…read moresales person, was so helpful. He listened to what my car needs were, showed me some options, went over the features while we were at the dealership, had a good test-drive, and was so personable. He was right there as I made my choice and purchased the car. He was very genuine and thankful. Way to go, Kris. Your management is lucky they have you as a great salesman.

The business owner just clarified: "Effective March of this year, the Chevrolet Franchise was…read moreacquired by the owners of Seaside Cadillac-CDJR. We have no affiliation with Premier Chevrolet. Thanks for the comments." So I have no actual experience with the current business under its new owner, and my review should be discounted appropriately. There's also no logical Yelp rating for me to give, and no option for a non-rating, so I'm going to stick with three stars.

Terrible communication. We had to use these guys for service on our Escalade because apparently the…read moreworkers from the Cadillac service dept. quit. There is literally NO communication from the service tech. I have been forced to call for updates and most of the time, I get the receptionist who transfers me to the service department voicemail. That must be a black hole because no one has bothered to call me back. When I called today demanding to speak with someone, I was told the service dept is open until 6pm and I was welcome to stop by. When I suggested that I should be able to speak with someone in the service department particularly since I have been trying to reach someone for nearly a week, she actually told me "not necessarily". Do these people not realize they are actually influencing our decision to ever purchase a GMC product in the future? We own our business and have purchased well over 20 vehicles in the past 10 years. What a short sighted approach. I will NEVER bring my vehicle to this place again. I doubt I will ever consider another GMC product if this is the service I can expect. Maybe a personnel turnover would be beneficial. Good luck.

I took my Chrysler here, what a great service manager and service ! Thank you my car runs better !read more

*I wrote to long of a review so AI was used to pair it down. I have a detailed 3 page…read morereview/timeline* Two experiences -- and a two-month follow-up ordeal -- sealed my decision to never return. JANUARY - OIL CHANGE: I had an appointment and waited 20 minutes before anyone acknowledged me, while a manager sat visible in his office. After a delayed check-in, I was told it would take about an hour. Two hours in, my truck hadn't moved -- everyone had gone to lunch without telling me. I finally got it back 3 1/2 hours after my appointment. I gave them the benefit of the doubt and didn't write a review. FEBRUARY - TRUCK WOULDN'T START: AAA towed it in for a ~10 AM slot. By noon the mechanic had just pulled it in. Diagnosis came end of day; no one could get the part. Communication was like pulling teeth -- texts went unanswered, calls unreturned. Jason, seemingly the only service advisor, was always upbeat when he did answer. He's clearly overworked, and I genuinely appreciate him. The cause: a fried receiver box from a known, widespread rear glass leak. An extended warranty exists for '19-'21 Rams -- mine didn't qualify. Fine. But the warranty department took until Friday to deny a claim I'd called about on Monday. When the truck was ready, I waited 5+ hours for a shuttle that was supposed to come "within the hour." The truck was returned in an awful state, see pictures. Everything on the floor was pulled from under the seat, tossed around, and walked on. Then their key programmer broke, so I had to return Monday for my second key. THE FOLLOW-UP (February-April): Two months of unreturned calls and unanswered messages just to get a second key programmed. In March they told me my previously working fob was now broken -- their problem, not mine. By April, management offered a 60/40 split on both the sprayers and the key. Hard pass. I came in with two working key fobs. On April 15th I finally reached the Service Manager, Carlos, who was unaware of my case but resolved it quickly. The 16th was the first time I've ever seen two employees at the front desk. Bryan greeted me immediately, Carlos (the new manager) came out personally, and I left with two working fobs in 39 minutes. That visit alone would be 5 stars. FINAL NOTE: Rather than pay ~$300 for the sprayers, I pulled the hood liner myself. A hose had simply come off -- also during a prior dealership visit that had already destroyed most of the liner. My sprayers work fine now. I hope Carlos runs a tighter ship. I won't be back to find out, and I wouldn't recommend you find out either.

This is about service…read more I came in a few months ago wanting a noise my car was making to be looked into it - I was given Danny Camacho and he basically doubted me from the start, I did take the car out driving with him and he spent the whole time saying my car is new enough and my worry was invalid - among general talk about him and his history and family. I could not recommend him less. It was the one time I didn't go with my boyfriend and it was a huge regret - never felt so demeaned at such a service place. Definitely felt like it was bias to my gender. Avoid Danny at all costs. I went in again and I was given Kevin, he helped me figure out that it was my brake pads that needed replacement - a very routine normal thing at the mileage my car has. It made no sense to me that any other service person wouldn't think of this or suggest a closer look at what I was noting. Kevin and Brett are the other people I have worked with when I have been serviced (I have been going for 2 years and am local). I have no complaints about them

I did services here for the last two years. Good service, not pushy, they open even Saturday, which…read moreis unheard of in Minnesota where I was for 12 years. So far I had at least six services here and repairs and they are usually done on time sometimes a little bit more. I like their waiting area. It's nice to walk outside while waiting for your car repair.

After moving from NV to CA, I started taking my 2012 Subaru Legacy to the shop at Cypress Coast…read moreSubaru. It's conveniently located in Seaside, so I can walk home using the bike trail & the shop offers the option to leave the vehicle at overnight if I can't drop it off in the morning. There's a van for people who need to get to their destination quicker while vehicles are serviced. For almost a decade, my car was serviced here - especially for the big stuff or manufacturer-required repairs. Prices are competitive, service team is A+ and respectful, and process is always transparent. There are NO hidden fees or unnecessary upselling. Just in case you stay & wait, there's a clean spot inside the dealership with plenty of natural lighting, clean bathrooms, comfy seating, & snacks. Wifi is free, too. If you like to walk while you wait, there's alot of hidden gems nearby. The only downside to walking around the different dealers is the lack of sidewalks, so stay vigilant. When the service team could no longer repair my car - fancy dual transmission that died at 160k miles, they had plenty of cars for me to choose from. The addition of the Ford dealership to the company just a few steps away doubled the amount of vehicles I could buy.. and buy I did. Sadly, I couldn't afford a used Subaru; but I found a comparable vehicle that fit my needs & budget. The sales team understood my limitations & emotional journey. I really really really liked my Subaru Legacy. After 3 hours, I gave them my useless Subaru and left with a Toyota. While I didn't want to buy another vehicle, my lifestyle required it. The experience was overwhelming, yet very positive. The best part, they will still service the Toyota!!

My trunk would not open and a loud beeping ensued driving me nuts. I was down the street from…read moreCypress Subaru and drove I. With no appointment. Matt in service said he heard me coming and literally fixed in 2 minutes at no charge. Thank you Matt! I regularly use their service department and it has been so easy.

Otis doesn't remember me but I knew him 45 years ago when he got his first car salesman job here in…read moretown. Nowadays, I see him around where he's a popular regular and supporter at all the local car events. I don't know for how long but I know he's had his location for decades now. I live near the Otis Auto Sales lot. I had a couple of well used 90s vans I wanted to trade in for something newer and for about 2 years I have been walking by checking out vans on the lot. It's hard to find a used van that's not worn out. About 3 days ago I eyed a new arrival 2004 Astro / 150k mi, passenger van that was priced right but this one was different. I've been around used cars for almost 50 years myself and I can say without doubt, that this is maybe the cleanest 10+ year old used van I've ever seen. I had to look hard to see any signs of wear anywhere. I made my deal with Otis, got more for trade-in that I thought I would get and left feeling a little like I took advantage of him. I had to fix a broken vacuum line to the vent control that is common to that model and I replace the serpentine belt cause it was stretched and squealed some. Overall, the transaction was courteous, professional and without concerns. Thanks Otis. Nice dealing with you. GVSmith.

Go to Otis. He was very helpful. He is very knowledgeable about cars and is very honest.read more

I had a great purchase experience on my new Defender with Bill Farrow. I decided to upgrade from my…read moreRivian back in June and was introduced to Bill after walking into the dealership. We discussed the 2026 OCTA and he told me that they would be updating the website with the 2026 model in the next couple of weeks with additional color options. I heard back from Bill the following week, and he was able to get me one of their first allocations for the 2026's. A few days later, we spec'd the truck and my order was in for an October delivery. No haggling on price or dealer markup on the truck. I called Bill about a month before delivery to make sure we were still on schedule. He made me aware of the issues JLR was having with a cyber incident. My truck was already waiting at the port in So Cal but would still be ready for delivery in October. Bill was also able to offer me a very good price on my Rivian for trade-in, which was fantastic. My truck arrived at the dealer 2 days before the scheduled delivery date in October. The delivery experience was awesome. Bill was very thorough, walking me through the infotainment and car features. They also put in the all-weather floor mats that I had ordered with the car. Regina was terrific, walking me through all the paperwork and helping with a wheel & tire package along with scheduled maintenance. I would highly recommend Jaguar Land Rover Monterey if you are shopping for a new car. I am loving my Defender and looking forward to being a loyal customer of Bill and the dealer for years to come!

Ordered an extra key fob about $600 pain in advance..... and the key has arrived BUT service cant…read morefit me in until next week. It takes about two weeks to get a service appointment so make sure you plan ahead!! $200 to program key I was told by service dept.

For my first time buying a car at a dealership, I didn't expect the process to go so smooth…read more Hearing my friends and family with their own experience definitely scared me a bit but after coming here made me more than happy to recommend service here to anyone willing to buy a car.

I recently bought a 2025 GMC Sierra 1500 AT4 from Junior. I was referred by a buddy. I spoke…read morebriefly to Junior the night before and told him what truck I was interested in. My son and I drove down the next morning. Staff had cold beverages waiting for us, very thoughtful and accommodating. The whole truck buying process couldn't have been easier or gone smoother. No pressure or hassle whatsoever from anyone. I would highly recommend and definitely go back. Thank you Junior and the Cardinale staff

We am very happy with the buying process and quality of the Sales team at BMW of Monterey. Joseph…read moreGrant was very honest and delivered on everything he said he would (spare key, removed a sticker on the car, additional cleaning, followed up with DMV fee, stayed late, always returned calls and texts etc). He knew the car and features inside and out and fully charged it before we came. I bought a BMW 330e from BMW of Monterey, CA in October of 2025. I had such a great experience. This is after nearly buying from Mercedes of Walnut Creek who added costs to the final price. Or BMW of Mountain View, where they tell you must give them a 9 or 10 out of 10 for their ratings, and hound us with sales emails. Conversely, Joseph at BMW of Monterey was very respectful of our time, and never gave us a sales pitch. He did not add any costs to the price. The vibe at BMW of Monterey is one of teamwork and customer first, Sales people don't fight to claim you as their customer once you walk in the door. It was a huge relief to work with Joseph and his dealership. I am very happy I went bought my car at BMW of Monterey.

Broken promises and incompetence... At every level. We saw a car online and called them to ask if…read morethe car was available and ready, we were ready to buy and we didn't even want to negotiate the price, so the whole process should have been done quickly. I also had a pre-approved loan for the total in-hand and ready to go before we walked in. We got trapped in the dealership for a total of 4 hours, they made us sit in the lobby for over 30 minutes waiting for nothing before any paperwork showed up. Something that should have prepared while we were making our way over. After telling us how much they appreciate the service of our military members, they then let us know that they will not accept checks from Navy Federal Credit Union. We were forced to go with one of their lenders, even though I already had the check in-hand. That would have been nice to know before I already spent an hour in-store! So I had to take an extra hit on my Credit when really I should have just walked out. Luckily my credit score is high enough to take it. We sat for an hour waiting for them to find a loan for us, and we got a lot of rejection letters only because we ALREADY HAD THE DANG CHECK FROM MY BANK so of course new lenders aren't going to want to accept to give a second loan to someone! Whatever, we had already been there for so long, I was not leaving without this car at this point. We then sat there for another 90 minutes while they "finished the paperwork..." but didn't give us any idea of how long that would take so we could have used that time to do something other than sit there and do nothing! (This is hour 3 of trying to entertain our kiddo while we wait by the way). After that 90 minutes we went into some other guy's office and re-hashed all of the information from the past few hours all from scratch. It should have been an email or that other guy should have been present the whole time! He was just walking around the store we saw him several times just strolling! At the end of the transaction when everything finally went through, Walid, the salesman, said we would have to wait another 30 minutes for the car to be detailed. WHY in the last 4 hours was the car was not cleaned?!?!?!? Crazy. After we walked out we discovered that one of the two keys had a dead battery. I asked Walid if he could help get us a new key battery and he said he would "look into it." Fine. I waited a month and then emailed him about it, and he replied over two weeks later saying that he would ask the parts department if they had a key battery for us. It has now been six months and we haven't heard from Walid or BMW at all! All of their claims about caring about their customers are false. They got their money and now they have no interest in continuing to provide service, even after they say they will.

27 Sep 2025: Finding the perfect service and parts department is a chore. The team at Audi…read moreMonterey Peninsula have gained me as a forever customer. I purchased my car at another location and after the sale the "other place" seriously lost interest in my existence; to the point of flubbing up parts orders and not returning my calls or requests to speak to the general manager. They cost me hundreds in wrong parts shipments and even claimed the car had a front license plate bracket and it didn't. Another $100. However, my experiences with Audi Monterey have me sold as a forever customer. If and when I buy another Audi it will be from Monterey. And I will ALWAYS go to them for my parts and service in the future. Thanks Manny and Tony!! UPDATE - 2 January 2026: My Audi ended up with an oil leak that was the subject of a manufacturer's recall. Things happen, and Audi Monterey made it right. Even after I got grumpy with them - then apologized - they maintained their professionalism and fixed my car better than new with a bit of extra care. Thanks to Anthony the service department manager and his team for coming through again and making me a lifetime customer.

Audi 2026 slogan is " Progress through technology"…read moreWorking with this dealer, I experienced the exact opposite Progress is not something Managment believes in Technology part Is not just buttons And LED lights Technology is advancing Finding a way to make things happen Once again that is not what this brand or this dealer does. The short version is This dealer will not sell your car if you have a cashiers check from an American bank they want you to finance with them so they can make extra few bucks They straight out tell you that your money is not good. That's just pure greed I consider myself a car enthusiast and this is not my first rodeo I've spent over $3 million over the years, buying cool/ exotic cars, and I truly believe that Audi overall has shown to be the worst in customer service. The impression I got is that we don't need you you need us LOL My advice To all of my car guys Go to Porsche Or Bmw .