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    Audi Monterey Peninsula

    3.4 (202 reviews)
    Closed 7:00 am - 7:00 pm
    Updated 1 month ago

    Services - Audi Monterey Peninsula

    Oil changes

    Routine automotive maintenance

    Auto steering and suspension repair

    Audi Monterey Peninsula Oil Change Stations Photos

    Recommended Reviews - Audi Monterey Peninsula

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    Do you want to do business with this dealer who does not honor written contracts? Read more below: This dealer sells 2 non-negotiable add-ons for cars. One is a $1500 "paint protection" package. The other is a $500 nitrofill tires package. The nitrofill tire package is actually fully refundable by contract if you are a California customer (see pic below). So if you are in my situation and did not see value in the add-on and would rather have $500 back, it is within your right to ask for a refund. I actually already got the nitrofill company to issue a check to the dealership. The cancellation on the nitrofill part is very smooth but they insisted refunding the dealership instead of to me. The dealership refused to pay me the check after many back and forth stretching months in email contact. My question for the management is that is there any other reason that you can not give me the refund and ghost me than you simply don't want to honor the contract and hope I just give up. This dealership also did not correctly report the car sale as certified pre-owned but I did my due dillegence and contacted Audi America to correct this mistake. Otherwise I will lose 1 year worth of additional warranty. I will give benefit of doubt in this case, but the general manager makes it sound like it's my problem which is very disheartening. My stance is the same as always: if the car is listed as CPO, I want the CPO. I shouldn't be the one that discovered the problem, to be honest. Now if I were you I would really think again if I want to do business with this dealership. It is one thing to forget reporting CPO correctly, it is completely on another level to not honor written contracts. I may never get my $500 back but I do want to warn you, the future customer reading this review, about my experience. I saved for so long for my first car and this is not what I imagined the experience will go and how the Audi brand represents.

    Old Oil leak not new
    Randy G.

    I recently purchase and traded in my car there, Sales guy was really upfront and kinda honest wanting to help. But then we get to the finance office ....... And that's where things get not the way you want. They come up with this hidden fees "Paint protection" "Then tire protección warranty" They tell you that you can't take them off It's frustrating that this fees they don't mentioned them until you get there. I asked to take them out but they said they can't. Also I told them not to run my credit and they still did. I currently had an an approval with good interest rate and they didn't listen. Just be aware about the hidden fees Tell them to take them off which you can is not obligated to have this in the car I wish I can get a refund for that but they probably laughing when they see this review. Update 04/11/24 Found out that the truck had plenty of old oil leaks This means they did not did a safety inspection in this SUV.. now I have to pay out of my pocket to fix this issues. They are not honest of what they having for sale.. After explaining the salesman Mike I saw a leak he stated (oh yea is from the Car wash)... yea right come to find out suv needed a bad tire aligment ( I had to fix it my self )and also the repair that they did was not even that professional they juts don't care of another non Audi cars they juts sale them how they are with out doing any repairs or inspections Yet they state they do them I call that BS Also they replaced an axle and did a poor job not cleaning the old oil and also the new part they installed now is bad and the seals are leaking Pictures will explain that those leaks are old not new.

    Snowboard rack installed by Audi quickly and securely.

    Manny at Audi is always a huge help. Got me hooked up with a snowboard rack And had it installed properly same day. Great customer service always. Highly recommend. Also rack is great quality!

    Louis L.

    We seemed to buy Audi out of the area every time. This time we found our Audi A8L 55 at Audi of Monterey, 88 miles away. Our salesperson was Ross Mansour, we communicated over the phones, internet, emails, texts. Everything was extremely professional and easy even with our Trade in with just pictures. All we needed to do were to come, inspected the car and signed paperwork. The interest rate was the same as if we went with our CU. A Painless car buying experience. Ross was honest and described everything truthfully, we didn't have anything to complain about,. Ross was so knowledgeable about this complex car, took his time to explain everything to both of us. Everything was promised, delivered later. It was a nice drive back in the A8L 55. This is what we expect from Audi dealership.

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    2 years ago

    Michael was super helpful and patient with us! He answered all of our questions and went above and beyond to help us!

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    1 year ago

    Changed to 1 star as they didn't even check my tire press sure which was 8 PSI lower than what I should have been.

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    2 years ago

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    Page 1 of 6

    Ask the Community - Audi Monterey Peninsula

    Review Highlights - Audi Monterey Peninsula

    I truly appreciate the purchasing experience with Alex and the whole Audi Monterey Peninsula team.

    Mentioned in 18 reviews

    Read more highlights

    Sullivan’s Auto Service & Tire Pros

    Sullivan’s Auto Service & Tire Pros

    (190 reviews)

    I know this is a hit or miss shop in the area, but every experience I've had is good. My first…read morevisit was in 2017 for a flat tire - repaired quickly with fair price. 2nd visit in Oct 2025 - I sent a car owner to the shop for an independent inspection when I considered buy his car. Results were as expected with a few surprises that led the car to getting junked. This was not my local shop & the car owner had never been to it either. I made appointment via phone & left specific info about follow up so we would both get a copy of the inspection results. Piece o' cake 3rd visit in Dec 2025 - My car needed an alignment due to pothole in Salinas. City Manager's office told me that I could request reimbursement since fault was by the City. Luis, Sullivan's service agent, understood the mission & made sure that car had a suspension inspection prior to the alignment. Safety is very important for all vehicles on the road. Alignment was completed, all fees remained consistent without surprises, and customer service was the best. I was provided with documentation (txt and paper copies) for my records & to file a claim. Waiting area is clean & well-stocked with a variety of beverages to keep us hydrated during our wait. Entire property is clean & well-maintained. Staff don't just talk, they understand automotive AND human behavior.

    After I posted my feedback, Nathan reached out to me directly. I completely understand that…read morepolicies need to be enforced, especially during busy seasons, and that the team is always working to make sure customers receive excellent service. Maybe at this time, when we make posts about our experience, we tend to be a little more sensitive because we're already stressed about our vehicles. Overall, the customer service I received was phenomenal--truly nothing to complain about. Nathan and Luis both went above and beyond with their STAR-quality service. Honestly, if I could, I would steal Luis to come work for me--I manage several stores, and that level of professionalism and customer care is exactly what I look for.

    Natale's Auto Service Center - July/6/2011, Papa Joe fixed the brakes on my 1965 Mustang while we were on our vacation up the coast to Monterey.  Super nice people!

    Natale's Auto Service Center

    (79 reviews)

    Ma Familia, that's the feeling you get when you are first greeted and the excellent service…read morecontinues throughout. I sought Natales out on a recommendation from a friend who described them as honest and up front about estimates and repairs. I needed an extensive brake repair and they were reasonable, thorough and efficient. I was very happy with the results. Most recently I came in for a loud clunking noise which all I could think was it will likely add up to lots of $$$$ signs. Thankfully it was a quick and easy fix (tightening running board and lug nut replacement), and after a detailed discussion with the mechanic and owner about tires and suspension including a thorough description about PSI, tires and vehicle performance I went away very pleased and with a smoother ride having had the tire pressure lowered for free! They also made several recommendations for other local services i.e. tires and windshield repair. I cannot recommend Natales high enough and plan to keep bringing our vehicle to them for the duration of our stay here in beautiful and friendly Monterey!

    As soon as I tried speaking with Jospeh Natale, he was extremely short fused and rude with me. His…read moretone was demeaning and no matter what I said to try to be kind, he always stayed the same. I have never felt less important as a costumer and I ended up not using his services. I would recommend anyone looking for an honest, caring, trustworthy shop to look somewhere else.

    Audi Monterey Peninsula - oilchange - Updated June 2026

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