27 Sep 2025: Finding the perfect service and parts department is a chore. The team at Audi Monterey Peninsula have gained me as a forever customer. I purchased my car at another location and after the sale the "other place" seriously lost interest in my existence; to the point of flubbing up parts orders and not returning my calls or requests to speak to the general manager. They cost me hundreds in wrong parts shipments and even claimed the car had a front license plate bracket and it didn't. Another $100. However, my experiences with Audi Monterey have me sold as a forever customer. If and when I buy another Audi it will be from Monterey. And I will ALWAYS go to them for my parts and service in the future. Thanks Manny and Tony!! UPDATE - 2 January 2026: My Audi ended up with an oil leak that was the subject of a manufacturer's recall. Things happen, and Audi Monterey made it right. Even after I got grumpy with them - then apologized - they maintained their professionalism and fixed my car better than new with a bit of extra care. Thanks to Anthony the service department manager and his team for coming through again and making me a lifetime customer. read more

Audi 2026 slogan is " Progress through technology" Working with this dealer, I experienced the exact opposite Progress is not something Managment believes in Technology part Is not just buttons And LED lights Technology is advancing Finding a way to make things happen Once again that is not what this brand or this dealer does. The short version is This dealer will not sell your car if you have a cashiers check from an American bank they want you to finance with them so they can make extra few bucks They straight out tell you that your money is not good. That's just pure greed I consider myself a car enthusiast and this is not my first rodeo I've spent over $3 million over the years, buying cool/ exotic cars, and I truly believe that Audi overall has shown to be the worst in customer service. The impression I got is that we don't need you you need us LOL My advice To all of my car guys Go to Porsche Or Bmw . read more

I would really like to give a good review of the service. I had tires replaced and told it would be two hours, so I waited on site. It ended up being over three. If I had known, I wouldn't have waited. Then I was told the car would be brought to me out front.. I went outside and waited for about ten minutes. Then went back in to find out the status. The guy came back after checking and got my keys and the car was just sitting out front - not sure how long it was there. Makes me sad that there's no consideration for someone else's time... read more

Horrible experience with this dealership and Audi Corporate. Don't get your vehicle serviced at this location by all means! In June 2025, I paid $1,540.50 at Audi Monterey Peninsula for a rear axle seal/bolt repair due to a leak and burning oil smell. The dealership assured me it was fixed. Six months later (December 2025), the exact same symptoms returned, leading to complete rear differential failure from fluid contamination and bearing damage. Their quote: $11,885.83! The service rep admitted in writing that this kind of rapid escalation is "rare" after a seal repair and apologized for not disclosing the risks in June -- but the dealership refuses to accept any responsibility for the misdiagnosis or incomplete repair. Since purchasing my 2019 Q8 three years ago, it has only ever been serviced at Audi Seaside/Monterey Peninsula. The car is not driven aggressively, sees minimal miles (~10k/year), and is primarily used for business. I escalated to Audi Corporate (assigned a case manager) and involved the California Bureau of Automotive Repair (BAR). The BAR mediator agreed additional diagnostics should have been done in June. Despite this, Audi and the dealership have not accepted fault. When I picked up the vehicle on January 9, 2026, the invoice completely omitted the rear axle leak and showed a "clean inspection" -- even though the differential was still failed. The car has been inoperable since December 9, 2025 -- no loaner provided. Their latest "best and final" offer: refund the $1,540 June repair but charge me $7,821.46 for the differential (slightly higher than a prior discounted quote of $7,566). I've now reported this to NHTSA, as a 2022 Audi TSB covers nearly identical rear differential leaks in 2020-2022 Q8 models (and others), raising questions about whether this is a broader issue. If you own a Q8 (especially 2019-2022), be cautious with service at this dealership and others. Document everything, get second opinions if needed, and know your rights under California law. read more

Do you want to do business with this dealer who does not honor written contracts? Read more below: This dealer sells 2 non-negotiable add-ons for cars. One is a $1500 "paint protection" package. The other is a $500 nitrofill tires package. The nitrofill tire package is actually fully refundable by contract if you are a California customer (see pic below). So if you are in my situation and did not see value in the add-on and would rather have $500 back, it is within your right to ask for a refund. I actually already got the nitrofill company to issue a check to the dealership. The cancellation on the nitrofill part is very smooth but they insisted refunding the dealership instead of to me. The dealership refused to pay me the check after many back and forth stretching months in email contact. My question for the management is that is there any other reason that you can not give me the refund and ghost me than you simply don't want to honor the contract and hope I just give up. This dealership also did not correctly report the car sale as certified pre-owned but I did my due dillegence and contacted Audi America to correct this mistake. Otherwise I will lose 1 year worth of additional warranty. I will give benefit of doubt in this case, but the general manager makes it sound like it's my problem which is very disheartening. My stance is the same as always: if the car is listed as CPO, I want the CPO. I shouldn't be the one that discovered the problem, to be honest. Now if I were you I would really think again if I want to do business with this dealership. It is one thing to forget reporting CPO correctly, it is completely on another level to not honor written contracts. I may never get my $500 back but I do want to warn you, the future customer reading this review, about my experience. I saved for so long for my first car and this is not what I imagined the experience will go and how the Audi brand represents. read more

Audi Monterey Peninsula - Oil Change Stations Near Me - Seaside, California

Management needs to check in! They need to work on their professionalism and have some consideration for their customers time. First, I was expected to sit in my car and wait for the 2 guys at the service counter to finish their lunch before someone was to greet me to drop my car off for service. Then it took over 4 hours to get a basic service that I was quoted 2hours for. Finally, when the service was completed, I got a text to "Save time" by checking myself out over my phone. Wow! read more

The dealership posted a car for sale on Cars.com. I called and got pics/video of the car. They told me the car had not gone through cleanup/safety. IN ADDITION to the posted price, they tack on a $2,000 additional charge for insurance and some type of cleaning additive. I agreed to pay the posted price without the cleaning and insurance. They said that was not possible and demanded I pay the additional $2,000. What a scam, Buyers beware, what a devious way or borderline illegal way to mark-up the POSTED price. read more

Big thank you to Justin @ Audi Monterey!! I arrived with a broken visor dangling by wire held on by shipping tape and threatening to become a costly problem. I asked for help and Justin, one of the Audi techs, took a look. He openly shared it could go one of two ways and hoped it would be the simpler path. Fifteen minutes later all fixed. THIS is why I'm loyal to Audi. Amazing. BIG thank you to Justin and Audi!!!! read more

Manny, my service rep, was very thorough explaining all that was wrong with my vehicle. Very courteous, friendly, and knowledgeable. The price of the diagnostic was perfect with a rental. Something other dealerships do not offer (rental). 1st time Audi owner & the experience has been great! read more

I recently purchase and traded in my car there, Sales guy was really upfront and kinda honest wanting to help. But then we get to the finance office ....... And that's where things get not the way you want. They come up with this hidden fees "Paint protection" "Then tire protección warranty" They tell you that you can't take them off It's frustrating that this fees they don't mentioned them until you get there. I asked to take them out but they said they can't. Also I told them not to run my credit and they still did. I currently had an an approval with good interest rate and they didn't listen. Just be aware about the hidden fees Tell them to take them off which you can is not obligated to have this in the car I wish I can get a refund for that but they probably laughing when they see this review. Update 04/11/24 Found out that the truck had plenty of old oil leaks This means they did not did a safety inspection in this SUV.. now I have to pay out of my pocket to fix this issues. They are not honest of what they having for sale.. After explaining the salesman Mike I saw a leak he stated (oh yea is from the Car wash)... yea right come to find out suv needed a bad tire aligment ( I had to fix it my self )and also the repair that they did was not even that professional they juts don't care of another non Audi cars they juts sale them how they are with out doing any repairs or inspections Yet they state they do them I call that BS Also they replaced an axle and did a poor job not cleaning the old oil and also the new part they installed now is bad and the seals are leaking Pictures will explain that those leaks are old not new. read more

Audi Monterey Peninsula - Old Oil leak not new - Oil Change Stations Near Me - Seaside, California

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Manny at Audi is always a huge help. Got me hooked up with a snowboard rack And had it installed properly same day. Great customer service always. Highly recommend. Also rack is great quality! read more

Audi Monterey Peninsula - Snowboard rack installed by Audi quickly and securely. - Oil Change Stations Near Me - Seaside, California

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We had the same experience, they don't disclose the paint protection or the tire nitro fills until signing paper work. We insisted four times they remove the paint protection we don't want it. They insisted they can't take it off. We asked what the process was they said its a spray on protection. We again said we don't want it and was told all cars come with it (this was right before thanksgiving) So the following week we took car to auto place next to our business to check the car out, come to find out the car was wrapped (so they couldn't do a spray protection). So we called said we want a refund for paint protection that the car was wrapped and it was never disclosed they said there was nothing they could do. Would not recommend or ever deal with these liars/crooks again. read more

Super responsive staff. Friendly and professional. However, misleading business practices. List price on pre-owned vehicles are not what they appear to be. Hidden interior and exterior treatment are added to purchase price (to a tune of $2,000+). Very disappointed with this dealership, to say the least. read more

I purchased a vehicle online from them. The experience was a mess from the beginning. The sales department is horrible they do not return phone calls timely once you have completed your purchase. They gave me 1 key and wanted to charge me for the 2nd key. Also they did not give me the cargo cover that was suppose to come with the car and when my relative went in to pick it up for me they were rude to her. The current issue I'm having with them is my car's protective coat is damaged and they did not register it with the company so they have no record. I have tried reaching out to Audi of Monterey but no one has returned my call. I was told they where in a meeting at 9:30am but the end of business hours have passed with no call back read more

We seemed to buy Audi out of the area every time. This time we found our Audi A8L 55 at Audi of Monterey, 88 miles away. Our salesperson was Ross Mansour, we communicated over the phones, internet, emails, texts. Everything was extremely professional and easy even with our Trade in with just pictures. All we needed to do were to come, inspected the car and signed paperwork. The interest rate was the same as if we went with our CU. A Painless car buying experience. Ross was honest and described everything truthfully, we didn't have anything to complain about,. Ross was so knowledgeable about this complex car, took his time to explain everything to both of us. Everything was promised, delivered later. It was a nice drive back in the A8L 55. This is what we expect from Audi dealership. read more

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Be cautious. Fortunately, the sales person I was dealing with was up front and honest, I reached out to Audi Monterey for a car I found on CarGurus. Pricing was good and it a spec I was looking for . . . Before making the 1 hour drive, I asked if there was anything that I should know about, there was-- It was revealed that a graphite + ceramic "spray" had already been applied to the car, this $1,495 is non-negotiable and NOT included in the ADVERTISED price SHADY Full disclosure . . . this fact is indeed buried in the detailed description, it is also not CLEAR that this $1,495 is ADDITIVE to the advertised price, copy-paste: "All vehicles have been protected ResistAll 360 features Graphene + Ceramic technology Spray-On paint sealant for $1495." Even with this add, the pricing is fair, if they were up front, I would have bought the car a week ago, as of this review, the price has been reduced and still for sale, I just cannot give my money to a dealer that behaves in this manner. If this was a used car dealership, I might be able to understand, this is poor behavior for an authorized dealer read more

Michael was super helpful and patient with us! He answered all of our questions and went above and beyond to help us!

Terrible experience. I called trying to get more info on buying an AT4X and was met with nothing but attitude. Ryan was rude, unprofessional, and hung up on me mid-conversation. They don't care about helping people, won't even try to negotiate, and treat potential customers like a nuisance. Save your time and take your business somewhere else--these people clearly don't value it. read more

We've had the worst experience with this place for the last years, they hold no accountability for their wrong doings. Returned the car after being serviced with no water or coolant-we ended on the side of the freeway with all the emergency lights on. Took them almost a year to get the car in the shop to "fix" what they messed up. While getting serviced my car was sprayed with paint from a worker painting a fence and they had the audacity to just polish the car and call it a day! We even talked to the "owner" of this dealership which I don't think it was and he was oblivious to who his workers where and kept on asking "what is it that you're asking of us?" Like?!??!? wtf!?!? read more

Changed to 1 star as they didn't even check my tire press sure which was 8 PSI lower than what I should have been.

I contacted Cardinale Audi on line regarding buying my used truck. I was contacted by Dino G. very quickly and we arranged a meeting time the same day. I was met by Dino and we discussed the particulars of my truck and he took it for a short drive. After the drive we proceeded to the nuts and bolts. Their offer was very fair and I accepted it. Very easy transaction. Straight forward and respectful. Dino even gave me a drive home. Highly recommended. read more

I had a very frustrating and possibly the worst car buying experience at this dealership yesterday. I purchased a 2018 preowned Lexus, which was advertised at $40,800. Feel free to read the write up below or watch this video, same thing https://www.youtube.com/watch?v=B2LLB9CGfLs 1) The pricing on the documentation was approx. $4k higher than the advertised pricing and this was because the dealership used an older pricing of $42,800 and slapped on an unadvertised or undisclosed $1500 charge for "paint protection". 2) The finance manager (Joey) corrected the pricing to the advertised price but was very obtuse when it came to adjusting the $1500 charge, especially when it was not disclosed to me, nor advertised on their own website. His exact words were "I apologize for not disclosing this additional charge till the end of the transaction but an apology is all I can offer, if you want the car you'll have to pay that additional charge". Amazed at this, when I asked to speak to the GM, I was asked to wait as he was in a meeting. When the GM stepped out of the meeting, he started to walk directly towards the exit and tried his best to not engage in a conversation with me by stating "Sorry I am running late and really have to get going". It was not until I voiced my frustration in front of the entire staff that someone (likely the sales manager) decided to help by reducing the $1500 charge to $595. I received an email from the GM this morning, where no acknowledgment or apology was offered for either his or his finance manager's behavior and the funny part is that the email included the following quote "WE DEVELOP OUTSTANDING RELATIONSHIPS WHERE EVERYBODY WINS", which is clearly a contradiction to the relationship the dealership developed with me yesterday. I do want to commend Amanda and her sales manager for stepping up and doing the right thing. Amanda was great to deal with and both demonstrated great professionalism. read more

Audi Monterey Peninsula - Oil Change Stations Near Me - Seaside, California

I was looking for a specific truck and they had exactly what I was looking for. Everyone was very professional and friendly. Haley and Adnan made the experience fun. Scott the manager made sure I was satisfied with my purchase. Refreshing ! read more

I used to bring my Q3 for service and each time the team has been prompt, reliable and help find the best value to keep my car running factory smooth. I've only stopped going because I moved too far from the shop. Manny S. has always been attentive and proactive. Thanks to him I was able to maximize my factory services and have some undercarriage road damage repaired quickly. He even handled all the paperwork between the warranty and insurance. I appreciate that my time (and wallet) is respected anytime I've had service on my car. read more

I have leased two cars from Audi and have done service there. when I recently went to buy out my Audi, they gave me great service and recommended an option that was not in their best financial interest. I really appreciate that. Yesterday I had service done, and Xavier was responsive and stayed late to make sure that I was able to get my car and make it back to work the following day. Professional and courteous. read more

I had a great experience working with Anthony on trading in my car for a new one. He bent over backwards to get the car with the features I I wanted, got me maximum dollars for my trade-in, and significant discount off MSRP (compared to the dealerships in the Bay Area), and was quick to respond. Additionally, the simplified financial process was quick. Thank you again Anthony! read more

The actual price is $2000 higher than the listing price on the website because of a nitrogen fill and a ceramic coating. It's kind of insurance plan for tire and paint. Negotiated with the agent several times and set up an appointment to buy the car, however was told someone else came 1hr earlier is here. read more

Never been to the dealership but was working with an individual online. Car posted for 1 price but after asking for details another $2,000 tacked on for ceramic and nitrogen and another $250 for "other" which increase the total out the door by another 7-8%. Unfortunately pushed my budget outside my range because of those fees and moving on to the next vehicle for the family. Did not state in ads or online the additional fees the sales rep said were not negotiable once I asked. read more

I went in sevaral times doing test drives each time. The salesman David was always great, had put down a deposit for a car that I was going to order. I ran out of time then the economy tanked and I decided to wait. I went back to get my deposit back and was treated with courtesy and respect the whole time. They just said I will get your deposit for you and when your ready just let them know. I was in and out in 15min. No presure. I came away with wanting to go back there when I'm ready and buy that car I wanted. I will be back looking for Dave. read more

I recently purchased my audi from a family member and brought it into Audi Monterey for an oil change. Manny helped me out and was not only a consummate professional but was kind and engaging. He told me the car has a service package and instructed me on what all it contains and how best to utilize the services covered by this package. The service takes a bit of time but that's because they go above and beyond, checking far more than just simply changing the oil. Due to my interactions with Manny and my experience with their service department, I'll be bringing my car back here for anything that pops up in the future and for those already covered services. THANK YOU MANNY and thank you to the whole Service Team here at Audi Monterey Peninsula for making my experience so smooth and easy!! read more

I've had good experiences with getting work done there, Manny in service is fabulous. Unfortunately they are so very much more expensive with their markups on parts that I've had to find another service center. Sad. read more

Audi was offering 3.99% financing. Got into the finance depot and was told that Audi had NO special financing. After leaving with higher financing I called them about it. All three, Alex, Adnon, and whoever the manager is told me they "don't always read the emails from Audi of America about special financing" The financing had been in place for 20 days. They lie right to your face with a grin. Don't buy here. read more

Audi Monterey Peninsula - Oil Change Stations Near Me - Seaside, California

I have leased two Audi eTrons through Audi Monterey. The sales process and interactions with the service department have always been pleasant. I recently had an issue after I traded in my original Audi when I learned it was never reported to DMV and I continue to get paperwork from DMV and calls from other dealerships saying I still own that car. I have emailed and called the manager over the last 4 months and no response what so ever - I even got another message from DMV that they are suspending my registration so now need to go out of my way to fix it. Will never buy or lease another car from this dealer. read more

Be VERY careful working with this dealership. Issues I encountered while out of state and buying online: 1) They added in a tire protection plan that was not advertised and was told it was nonnegotiable. They finally agreed to back it out, but not a customer friendly sales practice. Purely a profit play on their end. 2) To get an Audio CPO interest rate they wanted to charge me $1200.00 to certify the car. It was a used Audi, so go ahead and certify it yourselves. 3) They constantly wanted me to produce a down payment BEFORE I knew if the credit app was approved OR I reviewed a sales agreement for the terms we negotiated. 4) They advertised the vehicle with 3k miles when in fact it had 16k miles. Found that out days into the process. This made their pricing significantly worse versus comparable vehicles. In other words, overpriced. A service loaner with 16k miles and no CPO? Really? 5) The Sales Manager was good at responding, but the sales rep was not. read more

This is the best Audi dealership I've ever been to! Today I had my Q8 serviced at Audi Monterey Peninsula, and I was extremely satisfied with the phenomenal customer service that was provided by everyone! When I first entered the building, I was greeted by the service writers and all of the staff members treated me so well! I love how the technician sends you detailed videos of your vehicle and explains the service that was provided. This is such an effective way to help keep customers informed every step of the way. The service manager Anthony A was absolutely fantastic! He was friendly, professional, and extremely knowledgeable. He went above and beyond to exceed my expectations on this service today. They even provided me with complimentary shuttle service back home so I wouldn't have to wait in the lounge area, even though it's not a bad place to wait since they have some delicious looking fresh pastries and coffee in there! Last but not least, my car was delivered to me washed, detailed and sparkling clean. Thank you Audi Monterey Peninsula, I will definitely be coming back for all of my future car service needs. read more

Audi Monterey Peninsula - Washed, detailed and so clean! - Oil Change Stations Near Me - Seaside, California

I'm not sure why I'm giving a 2 instead of a 1, but they did at lease one thing right so I guess that's worth a 2. We drove from central California to pick up a lightly used 2020 Q7 with the Premiere package. We all know what used car inventory is like so we drove 3 hours to buy this car, so we're not local to Monterey. 1) Don't trust them on any verbal agreement. Like all stealerships, get things in writing. Our used Q7 had a roof rack that was locked and the key was lost. We left the car overnight so they could resolve it. We showed up the next morning at the rack is still on the car. They told us that this rack has a master key and that my local dealership can get it off. WRONG. This is not true. We had to call a lock smith at our expense to remove this rack and we had to flip the bill for the new tumblers with the key. Very bush league stunt. 2) They didn't perfect the loan documents so we had to resign all the documents again and do the whole FedEx thing back and forth. Again, very amateur. I wouldn't recommend this dealership and would never ever trade with them again. read more

Was greeted before I even stepped out of my car and thought to myself, "Okay, this has never happened to me before but if I am serious about exploring Audis I'd better be nice and overlook some not so perfect ways. Enter Amanda; Gentle, confident, professional, knowledgeable, down-to-earth, sweetheart of a person. If it wasn't for the apparent politics, we would probably had purchased a car already there. But regardless if I ever purchase an Audi or not, Amanda deserves a 5 Star review due to her stellar customer service. She took the time and effort in allowing us to figure out what our sticker price range and car category was. Amanda more than obviously knows what she is doing and if I ever purchase an Audi it would be through her. I strongly recommend anyone seeking to purchase an Audi to ask for Amanda! read more

I went in months later for routine maintenance. The same young men were much more engaged. Perhaps I caught them on a bad day before. I was offered a round trip to the Del Monte mall in Monterey, to pass the time. They have a nice cinema. My car was returned spotless. It has been a very difficult transition for me to drive an automatic after having stick shift my entire life. Coming to appreciate not having to shift when I get caught in heavy traffic. The car gets consistently, good mileage and has good acceleration with its 2 L turbo charged, electric motor, augmented engine. Only two features I do not like: The key fob- it does not open the car automatically as you walk up to it as with my last one and the button to open the trunk is very poorly placed. Far too often, I will come out of the store and find out trunk wide open. The Apple car play interface is very temperamental. However, I do really like the embedded screen. Rather than miany cars where it protrudes above the dashboard. read more

I can only speak to the service department, but I'm very satisfied with them. I bought a used RS5 a couple years ago, and have had my car in for both a major and minor scheduled servicing. I found Audi Monterey Peninsula to be capable, thorough and professional. Yes, they're expensive -- if you buy a German car, this comes with the territory -- but worth it. When the time comes I will definitely consider them for my next vehicle. read more

My husband and I recently purchased an Audi S5 and we received the most Amazing service. Amanda Smallwood was thorough, professional, detailed and very pleasant to work with. She sent us a stellar video of every inch of the car since we had to drive over three hours to purchase the vehicle and we wanted to be confident it wasn't a wasted trip. Once we arrived we were in and out of the dealership within 30 mins. They even had our favorite Starbucks drinks waiting for us!! As we left she even gave us several restaurant recommendations that also did not disappoint! We highly recommend using this dealership and definitely request Amanda. Thank you again!!!! read more

Audi Monterey Peninsula - Oil Change Stations Near Me - Seaside, California

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