If you are shopping for a mattress in LA, this is where to do it. Don't go anywhere else. Come here…read morefirst, you'll be glad you did. My day started off quite difficult, I had gone to three other mattress stores in old town, and none of them could work with my $1,100 budget. I know that things are expensive these days, but it seemed to me that my budget was substantial. Not only this, but these other stores couldnt get me a mattress in under six weeks, which seemed just as bananas. I was about to give up when I decided to stop by the Mattress Store on Lake Ave. When I walked in, I was greeted by the incredible Joshua, and he turned my day around immediately. After explaining my situation, he assured me that he had multiple options for me, and the mattress could be delivered in a matter of days, not weeks. I breathed my first deep breath in hours. Thank you, Joshua! He helped me decide on a new mattress in my budget, and he was truly knowledgeable about each product. I have family who works in the furniture industry, so when I asked about the quality of the mattress in those industry terms, he was able to respond to my questions knowledgably and with the professionalism I did not find at those other stores. When my mattress was delivered a few days later, the team brought it in my new apartment and set it down right where it needed to be. This team was also kind and professional. I will be forever grateful to Jonathan and the team at the Mattress Store for their help, their incredible collection of mattresses, and for helping turn my day around that Friday afternoon. THANK YOU!

I had such an amazing experience at this mattress store and I honestly felt like I had to take the…read moretime to share it. From the moment we walked in, Joshua completely changed what could have been a stressful purchase into something smooth, easy, and actually enjoyable. What really stood out to me is that we didn't even originally plan to come to this location. We had visited another mattress store first, but after calling and speaking with Joshua on the phone, we immediately felt a difference. The way he spoke to us, how patient, kind, and genuinely helpful he was, made us leave the other store and come straight to him. That alone says everything about his level of customer service. In person, he was even better. He took the time to really understand what we were looking for without ever making us feel rushed or pressured. He explained everything in such a clear and informative way, breaking down the differences between mattresses, bases, and features so we could actually make a confident decision. You can tell he truly knows his stuff and cares about helping people, not just making a sale. Joshua was incredibly kind, professional, and attentive the entire time. He made the whole process feel effortless, which is rare when making a big purchase like a mattress. We walked out feeling happy, confident, and honestly grateful that we ended up working with him. If you're thinking about buying a mattress, I highly recommend coming here and asking for Joshua. He made our experience unforgettable, and I wouldn't go to anyone else. Oh and did i mention what a BOMB deal we got!! HE IS THE BEST!

Cliff was awesome. He was super easy to talk to and we learned so much from him. He was extremely…read moreknowledgeable about all of the products we looked at. We ended up buying a mattress that Sit n' Sleep didn't stock directly from the Casper store but honestly felt terrible about not going back to buy something from Cliff. He's awesome and I hope he is getting paid well!!

Our sales consultant, Chris Campbell was absolutely phenomenal. We went to another Sit 'n Sleep…read morelocation a few years ago and weren't 100% happy with the service there. That being said, we were a little nervous going to this location, but Chris was so kind, not pushy and understanding that we felt extremely welcomed and excited to shop for a new bed! Chris helped us get to the root of our problems with our current mattress and now we are actually excited to have a new mattress and adjustable base! He doesn't try to oversell or stress out his customers which is extremely important. He didn't pressure us and gave us the time we needed to figure things out! We even ended up getting better pillows today as well! He took over an hour with us and helped us find the perfect fit. If for some reason this mattress doesn't work out, we have a 120 day period to exchange which is really great that the company offers that! Thank you so much, Chris!

Came here last weekend to shop for a mattress. Winston, the guy who was working there, was very…read morehelpful and informative. I ended up getting the dreamcloud premier and Winston had a sheet that customers could lay on to test the mattresses. I also liked how they had various sizes for box springs to cater towards different mattresses and bed frames. I also liked how I can pick and choose which day and time for the delivery which is super helpful. This place definitely made my mattress shopping very easy and fast!

After looking around Pasadena at different stores for a mattress we met Paul at Mattress City on…read more937 E.Colorado Boulevard. He took a lot of time with us explaining everything about the various brands and models. The mattress we chose is wonderful!!! But Two days after delivery I changed my mind and wanted the additional 3 inch leg (which Paul had suggested) added to the existing legs to make the bed higher. Paul himself and Felipe came over and screwed in the additional pieces. Paul is the best!!! We love our mattress and know we made the right decision going to Mattress City in our neighborhood. We give Paul and Felipe We give them our a 5 star rating!!!

Went in for an amazing Sound Bath Experience by Kyle at Custom comfort. What a great way to try a…read morequality fabulous mattress. My fiancé and I have found our mattress! Carter and Roland were a pleasure to meet. Carter gave a test drive on the adjustable base that also gives a vibrating massage!!! Roland thank you for the quick chat about firm vs soft and your plush toppers. We are so excited to go back and purchase our first bed together! It's a personal experience you will never receive at a big box store.

I have never been unhappy with their service or the fact that their mattresses let them get a…read moredecent night's sleep . I have tried a lot of other that are sent to me in the mail , but I still like own personalized comfort mattress the most . I 'm happy with my purchase and the choice I made to have a nice night's sleep.

I went to this location about two weeks ago as my mom has been looking for a new mattress. She…read morechecked out a few other places and didn't care for what she saw. At this point in her search, I just wanted her to find the right mattress because she was having back issues. We walked into Mattress City and met Paul and he was absolutely what we needed. He is so nice, intelligent, and knowledgable about mattresses. My favorite part - he spoke to my mom like a person and not a dollar. He let us try (pretty much) all the mattresses, was super patient, explained the differences based on her need, and didn't make us feel like something had to be bought right then and there. It was completely different from places like Macy's. I think we were with him for about 45 minutes and after talking with him, my mom got her new mattress. It was delivered, she loves it, and she is sleeping nicely! Paul was wonderful and I was so glad we found him. I'm really thankful that we got to work with him because he gave us a solution that my mom needed and she is thrilled. I don't need a mattress now, but whenever I do I will 10000000% be going to Paul. Paul, if you're reading this, thank you over and over again for helping my mom. I appreciate you so much!

Just bought a queen size mattress with the help of Paul. He really was informative and knew exactly…read morewhat we were looking for. And reasonable prices at this location.

I desperately needed a new mattress so I stopped in here. Let me just tell you that Adis was…read moreabsolutely amazing. He showed me different options and he didn't push me to purchase one that was out of my price range. Not only did I get the mattress delivered in just a few days but they also took my old one with them. The delivery guys were very friendly and helpful. I can't say enough good things about this place. You won't be disappointed.

This is my second purchase from Adis- knowledgeable, courteous- I walked in asking for specific…read moremattress even though they had what I wanted he encouraged me to try a few - I was not rushed or pushed to make a purchase- delivery people were just as professional!

Absolutely awful. Capser is unorganized and takes no responsibility of anything shipping related to…read moreUPS. limited communication or follow ups when you call support unless you get assigned a manager, but still feels like you have to be forcing answers. My mattress was lost by UPS and i had to call every day for almost two weeks. finally an amazing manager named Alex helped me and canceled the previous order and sent me a new mattress. Finally when i thought things would get better the mattress arrived dropped at the bottom of my driveway when UPS normally drops off my gate (up a small flight of stairs) it was dropped in an open area where it could've been stolen. in addition to all of this, in my order a requested old mattress pick up which they did not fulfill and it's been an absolute headache and vague experience getting that scheduled. overall, awful service. do not buy from them. there are so many other amazing mattress companies with excellent customer service that will provide basic communication. so not buy from casper.

Stumbled into Casper today .. Scott I think was his name .. was SO warm and welcoming my doggie…read moredidn't want to leave. .. now I'm going to have to buy BOTH of us a new mattress - she was IN LOVE! With the bed too.. Thank you Scott!

We decided to invest in a high-quality mattress through Mattress Firm because we were assured the…read moreprocess would be simple and customer-friendly. At the time of purchase, we were told that if we were not comfortable, we could switch the mattress within four months with no issue. After about a month, I realized the mattress simply was not the right fit for me. The bed itself isn't necessarily bad -- it's just not comfortable for my needs, and I wanted to take advantage of the switch program as promised. Unfortunately, this is where the experience became extremely frustrating. We were informed that a switch fee must be processed through Synchrony Bank, and we have been completely unable to access our account due to "verification" requirements. We have submitted all requested documentation, yet it has now been over three weeks with no resolution. During this time, we have called daily, only to be told repeatedly to "wait another week." Mattress Firm employees have been polite, but they have not been able to assist, leaving us stuck in the middle with no clear answers. At this point, what was supposed to be a straightforward comfort guarantee has turned into a stressful and exhausting experience. We are concerned that this delay may push us beyond the four-month window, which feels unfair and unsettling. We have been patient and respectful throughout this process, but the lack of communication and progress has been extremely disappointing. We do want to escalate the situation at this point. Waiting almost over two months is a bit ridiculous. As far as improvements go, they need to tell the client that there's a chance that these things may happen down the line not oh yeah it's a smooth transition. You can just come in and switch. We like transparency I don't like to be mislead

Cris at mattress firm is absolutely an amazing manager and sales person.. I without a heartbeat…read morewiould recommend coming in to mattress firm at Lake avenue and walk in for a life changing sleep .. with that said " THANK YOU MATTRESS FIRM TEAM " value is at its best here !!!!