Very clean and organized store. Aisles are usually kept clear and all the employees are very friendly! Love the scan and go option. We are typically in and out in 30mins or less. read more

Warning scam alert : I am extremely disappointed with my experience at Sam's Club Tire Center. I purchased my tires believing the road hazard warranty would protect me if something unexpected happened. When one of my tires was damaged by a road hazard, my claim for a replacement was denied. Why spend $1,200 to $2,000 on a warranty that is not honored when you actually need it? What made the experience even worse was the way I was treated. The technician, the supervisor, and Sam's Club customer service were rude and unprofessional. Day after day, I was told, "We will call you back within 24 hours," but no one ever followed through. When I called back, I received the same empty promises--first 24 hours, then 48 hours--yet there was still no response and no resolution. In my opinion, the information I was given was inconsistent and dishonest, and I was treated with complete disrespect instead of receiving real help or a clear explanation for the denial. I expected much better customer service from Sam's Club. Based on my experience, I cannot recommend buying tires there if you are relying on the road hazard warranty. read more

the last two times i bought a soft drink from the cafe the cashier didnt want to take my money.how dose the club make money by giving away free soft drinks?dose managment even know what is going on in their cafe? read more

Not building a gas station here was a huge mistake. The closest Sam's Clubs with gas stations on the west side are 30 minutes away in Novi and Ypsilanti. The new BJ's Wholesale down the road built a gas station. I'm sure that will deservedly siphon away customers from this Sam's Club. read more

Scott hates his job. About 15 minutes just for him to come and service the self service area . customer service wouldn't recommend. read more

This location has been here for years and we've been shopping here all along. It is usually clean and well stocked, but the employees could do better. They are not very friendly. In fact, most times I'm in the store, I don't think most even recognize my presence. Even so we keep going there for certain deals like allergy pills, contact solution, bottled water, Gatorade, Members Mark Omeprazole, rotisserie chicken, lunch meat, cheese, protein drinks, and tortilla chips. As far as my groceries, I can usually pay less with a sale and coupons else where. Tip: Download the scan and go app on your smart phone. This will allow you to scan your items and skip the checkout lines. read more

Sam's Club - Wholesale Stores Near Me - Canton, Michigan

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The staff is not pleasant. Curbside pick up is unorganized and has no real rhyme or reason. It does not make sense to have scheduled pick up times and then overbook the slots. Literally over 30 cars waiting for a 1 hour block with short staffing. If you go: pack your patience with nothing to do afterwards. I scheduled 6-7pm pick up and after waiting 30 mins with 2 cars being helped with over 30 ahead of me I left. I have no problem waiting but it should be realistic. Kroger pick up has always been seamless and within the window assigned. Limit the number of people that are allowed to obtain a slot. My first visit to this location in life and I won't be back besides another attempt to pick up my groceries tomorrow with a good book to read. Customer service staff also does not answer the phone close to closing tome. I literally had a question to ask the manager regarding process and I was blown off outside. read more

I recently had four tires installed on my car. They admittedly had the best price in the area, but I don't recommend having your tires installed here, if you have a desire to maintain the look and integrity of your wheels. All four wheels were extremely scratched up, you could see that what ever tool they were using to remove the tires had gauged the edges of the wheels. A few days later I found my car in the driveway with a flat tire, took it to the shop near me to find out that my rim was cracked which it why it wasn't holding air. Based on gauge marks on my rims they broke it while putting on the new tires and never mention to me at pick up. Highly disappointed, especially considering how much I frequent this location for groceries and houseware items. read more

My favorite store for bulk buying and great sales. Bakery has fresh cookies, cakes and other awesome tasty treats. When buying in bulk for your family saves on going to the grocery store every week. Also you can use your Walmart credit card and earn points and rewards. read more

This is not the one location usually I visit, but I have been there few times here. Today I stopped by to get my car battery replaced. Stopped by desk near auto section and asked the guy about battery in st. He asked the year, make, model and grabbed the battery. I don't know how many options were there with different battery brands. He brought duracell and I was fine as I decided to go with that only already before stopping by there. It would have been great if he mentioned more about available brands. He mentioned it will take about 30 minutes and got my contact number and went to shopping. Also asked for windshield wiper replacement. Got the call when I was in the midst of shopping. It was quicker than mentioned time. The one thing I hate in this location is about checkout times. In busy times like that I recommend to use scan and go app if you are familiar with. read more

Sam's Club - Wholesale Stores Near Me - Canton, Michigan

UPDATE: I received a call from the DM for my area. He was very professional and the issue is being resolved to my satisfaction and I was assured the pharmacist will not be treating customers with rude disrepect in the future. I have his phone number if I ever have another issue. I have decided to move my prescriptions but keep my membership and CC for now. I give the admin of Sam's Club Facebook page and the DM for my area, Charles, 5 stars!! Pharmacist (female pharmacist) customer service sucks!! I received a rx and 1/4 was missing. I called immediately and was told told to call the manufacturer. I did and the manufacturer called the pharmacy with 2 possible solutions and they declined both. This is for medication i already paid for and if they correct it they can receive full credit but declined this remedy. Told to me by the manufacturer. Now that I know that the pharmacy has chosen not to fix it they have lost me as a customer including canceling my CC. I was trying to decide which to keep my Costco card and membership or my Sam's Club card and membership. Well, Sam's made the decision easy. I refuse to patronize a business that refuses to give the best customer service possible. This reaction and refusal to make it right. Lying to me by saying, they'll lose money when the manufacturer told me they wouldn't lose anything and would get a full credit. All I was asking for is a replacement. A replacement for something i already paid for. If anyone has a good phone number or email address for their corporate office i would appreciate it. I sent a complaint to them but not sure if it was the correct one. TIA read more

SAMs club.... What can I say BULK - BULK!!! Truly, I go to SAMs club for the photos -- I create online at home and I'll pick up the next day or if early enough, the same day. I wouldn't suggest for older people because there isn't a lot of people working around trying to help -- so bring your young people in. Please remember -- Weekends are free sample day through the store. So come with an empty stomach.... Lol! read more

Sam's Club - Wholesale Stores Near Me - Canton, Michigan

So I drove all the way to find out they are online only. Curbside pickup. This was over a week ago. I couldnt even go in to resolve the fact my Sam's club card was invalid. I should have known there would be a problem. She had to do everything twice while registering for a membership. So I try to register online. Invalid card number. I went online to start online chat. 176 people ahead of me. Finally Carlos got on the line, asked how he could help and my chat was immediately dropped. I have to say there are some really smart people working for Sam's club. I will take my business to Meijer. Sam's club has been a waste of time for me. read more

Purchased a Golden corral gift card for $39.99 went to Golden corral they said it had no value went back to Sam's and talked to three different people behind the counter the last Lady convinced me that they would put the money back on the card take 3 to 5 days wait it over a month to get a response from the card company they said that the card had never been activated and go back to Sam's I went back to Sam's and they started the same procedure over again they've got to verify it I showed him the email it was the same manager you know for $40. I'll write it off this is nothing but thievery I would never go back to that place worst customer service I've ever seen unless they're saying I'm a thief and a liar don't waste your time at that store many more better choices to be made read more

Do you like extra insect protein in your Danish? Employees, that lie to you? Then this might just be the best place for a masochist to visit. Otherwise, you may want to run away from this store at all costs. Be warned the employees will lie to you about signing up for their plus membership. I was told I could come in anytime to redeem my plus membership rebate, only to find out it had expired. Costco, by comparison, mails your rebate to you, no worry about no longer being able to claim it. On the positive side, they do add extra protein to their baked goods, such as flies. read more

Sam's Club - Wholesale Stores Near Me - Canton, Michigan

OH My !! OH MY!!! WE LOVE SAM's CLUB!! We had the best experience today. We always have wonderful experiences here! The people that have raved about the bakery are so right! They have the best birthday cakes and rolls and everything they make there on the premises is wonderful tasting and great prices! Ok..so I have a great story to tell you! We visited Sam's club/Canton, MI today. It was our first time visiting the Optical center at Sam's club. The Optician, "Marie" was wonderfully kind, nice and sweet. She was so helpful to call our old eye Dr. and try and get the prescription for my daughters' contact lenses. She was even spoken rudely to and hung up on twice by the women at the "Vison Center" in Canton,MI! She took it like a trooper and was just the nicest lady ever! She even said that we shouldn't be upset but we should "pray for them"...LOL...we are definitely going to do that! So back to the service at Sam's Club...my daughter got 8 boxes of her Acue view Oasis contact lenses for $180.00 and our insurance pays 150.00 so therefore she got a whole year's worth of contact lenses for only about 30.00!!! What a great price, huh? The other place we'd gone at the Vision Center in Canton, MI charges 33.00 per box and what a savings down to 23.00 per box, at a 10.00 per box savings!!! Can you even believe it?? We are very happy and excited about this news! Not only can you get a great birthday cake that is fresh and tasty. But you can get your new eyeglasses, contact lenses and even fresh flowers at a much lower price than anyplace else! If you visit Sam's club you just have to go and see "Marie" because she is just the most pleasant person we've run across when dealing with anything in the vision/eyeglasses field! She was patient and sweet and just a wonderful person and employee. As we were waiting the hour that it took the Vision Center to fax over our prescription for contacts, my daughter and I got a "frozen coke" which refreshed us and made us feel even better! We looked at movies and got quite a few extraordinary food items that we are especially excited to take home and eat now! It was a pleasure writing this review! Go check out the Canton, MI Sam's club read more

Many thanks to the incredible bakery staff !!!! My granddaughter had a college graduation party and I ordered 120 cupcakes at my Canton Michigan location. Not only were the cupcakes done on time, they were delicious !!!!!! I ordered 5 different decorations on the graduate cupcakes and these awesome people did a GREAT job !!!! Many thanks. I will recommend this store and bakery anytime !!!! read more

Clean isles and store. Fully stocked. Sadly long lings at the checkout...longer than other Sam's Clubs : ( a 50/50 split if you should go to this one or another one, maybe even a Costco in the area. read more

I had such a bad experience on Saturday March 25 at around 6 PM after paying my groceries on the self checkout I stopped by the Customer Service desk to pay my Bill( card membership) the lady on the desk was very helpful but said she can't help me because she had a line and that I need to stop by cashier to pay it... It didn't make sense to stop all the way on the line to pay my bill. I asked another one as there was a big line if I really need to wait to pay my bill?! She replied yes and because it was my only day I can stop by I accepted and waited on the line.5 minutes later there was another person who had the same issue but they didn't make her wait on the line they opened a cashier for her!!!! That's very bad while you were waiting I came before her but she was helped first what kind of service is that ?! I asked the person if there is a reason to make me wait to pay the bill while someone else came after me and was helped and treated differently.She was very rude and unprofessional she said I don't have an explanation she didn't even apologize for this wrong behavior because if she was to open a cashier she could help me when I first asked she made me wait on the big line while I paid already for my groceries while other people were treated differently?!! Such a bad experience at Sams canton I asked to speak to a manager she said I am the manager. That's so bad that a Manager acts in such unprofessional way.I felt mistreated and discriminated from who called herself a manager.She left me while I was talking to her !!!!!!! very bad experience at Sams club canton read more

It's OK. After all it is Sam Walton's Special Club for his special customers! Or is it still? We were given a free 1day pass so we decided to use it. Hence all the pictures on my yelpish candid camera on my iphone while my wife did the shopping. As you see there are lots of stuff for y'all to get if you want it in bulk. But is it discounted? Is it cheaper than Wallyworld? I do not think so. Yes some are, but not everything. That bottle of 700ml Remy Martin VSOP for $39.99 where is the discount? We can get the same thing in Meijers down the street in Belleville for the same price. So why spend an extra $45 an year to get a Sam's Club card? This is why! If you want to shop for lots of kids and family members you get cereal and cookies etc in bulk. But some of the prices are just as high or maybe even more than if you walked into a Walmart or a Meijers. *An update to the Remy Martin price issue, thanks to my fellow yelper, Dave D: That price is a Michigan State Minimum.* But this one was strange, so when y'all go for a one day pass to Sam's please do take cash or Mastercard with you, for Sam's (at this location anyhow) does not accept a VISA credit card. It will accept a VISA debit, if you have that feature, but Mastercard is accepted. (Thank God I had some cash or else me and my wife would have been holding up that line trying to get rid of stuff). Is it worth it for me to spend the $45 a year to belong to Sam's special customers? No! But that don't mean it is not worth it for you! read more

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I ordered $100 worth of merchandise at Sam'sclub.com. The merchandise was delivered to the wrong house. Going by the picture it was my neighbors that I don't get along with to well. They said they didn't get them. When I did an online chat the representative said you have to go to the store location to inquire about the order. I paid an extra $12 for a delivery fee that was so I didn't have to go to the store. So I went to the bbb website and got the number to contact them. They said I had to call 1800Walmart. When I called 1800Walmart they put me on hold then hung up on me. Then I called again and they told me they would get back with me later. Seriously they sent my stuff somewhere other than where it was supposed to go. What is their problem they act as though I was the one that caused the problem. read more

This quite possibly be the worst sams club in the company, very few cashiers usually two, quite often 1, employees most unfriendly, the store has many out of stocks, I quit going to canton sams after numerous talks with management, they are simply inept, I now shop at the novi sams or the ypsilanti sams, although both have numerous out of stocks, at least they are clean, friendly, and have customer service........I would hope sams would improve but it sure doesn't look like it........ read more

Went in for a spontaneous trip to look at outdoor patio furniture on a Saturday. The store was very busy yet Shannon took the time to help us look up a particular model which typically sells out instantly as soon as it's in stock. 30 minutes later, Shannon was helping us coordinate taking the store model. She represents what customer service should be, going above and beyond to help us secure the outdoor furniture. Thanks Shannon! We would love to have you over to play beer pong on our new outdoor table. read more

Got to love the return policy people. I tell you thought when I go to do a return sometimes it takes a super long time. Hot Pretzels are good. I like me some hot pretzels. read more

A successful trip that was also quick. We went to optical to have our glasses adjusted then quickly went to three other areas before heading to self cash out station. We were then surprised when our membership had a reward balance of $110.00 thus costing us only about $8.00 for the trip. Perfect ending to a quick trip. read more

This location has the best bakery of all the clubs. The cakes alone are worth the trip. I know I can always find new and creative concoctions This location also has liquor and offers a nice selection. Many of the locations have only beer and wine. All in all you do need to be a cautious shopper. It is very easy to overshop at all the locations. read more

I'm a fan of Sam's Club as long as I go early in the morning, otherwise that place gets nutty. You can't beat the prices on toilet paper and necessities. They also have great ideas for Christmas gifts. I also love the cafe. The pretzels make the mall taste super nasty. The prices are also great. The pizza is fantastic! read more

WAITED 2 1/2 hrs for a curbside pickup finally went home without my order ............poorly ran store and services .....they do not answer thier phones ...curbside pickup is a BIG JOKE ...so much for helping seniors out. read more

Great SAMs club! Clean and always stocked . I just wished the workers would move a little faster, especially at the customer service desk. Overall I the best SAMs club I've been to. read more

This place is terrible. I was just in there today and it was all a mess. I needed help locating a product that showed in stock via the Sam's club app. Finding an employee is nearly impossible. But get this, I was able to finally locate a woman who gave me the old "if it's not on the shelf, it's not in stock". I made sure to reiterate that it did show up as in stock through the app. She then said she was helping two other people. No problem, I'll wait! She pages another employee to help her with whatever she was looking for. After about 15 mins of waiting (which is a lifetime for a 8+ month pregnant woman), this person walks right past me. Says NOTHING. So I say forget it and my husband and I proceed to check out. We find this woman there speaking on assigning breaks etc to the cashier. Come to find out, this is the SUPERVISOR. I realized there simply is no point in engaging her. We leave. And I promise never to renew my membership. Back to Costco! read more

I've been a Sam's Club member at Canton since 2013. This location has gone downhill in the last few years. Oftentimes when I go there, their carts are never waiting in the stalls. Yet when I ask about why the staff isn't stocking the carts, I get a response of, "We're really busy" which isn't a good excuse when I pay $80.00 per year as a Plus Member ($45.00/year for regular membership). I PAY good money to shop there, yet many of the staff (not all) have lazy, bad attitudes. Staff isn't very helpful, and there's never enough lanes open at checkout, so you end up waiting between 10-20 minutes in line! My membership is up for renewal in December 2019, but I'll be getting a Costco membership instead which is a lot farther away but has way better customer service, shorter wait lines at checkout, and carts are always available. The reason I know about Costco is because my mother-in-law has a Costco membership, so I've gone with her to Costco several times. Sam's Club does offer great deals but it's at the cost of your time spent there with frustration! read more

I definitely prefer this location over the Carpenter Road location. Sams Club always has good deals going on. We love going here for our cat litter, laundry detergent, diapers and more. Their store brand products work great. Staff is usually helpful when we need it, not that we need it very often. Sometimes the clothes are pretty messy but people just toss through them. I'm sure it's hard to keep up with keeping things organized. read more

Worst foot job I've ever received, I insisted I just wanted a loaf of pepper jack cheese but they tempted me with their hemp oils and interesting looking masseuses. I didn't even blink an eye, I was so violated. 10/10 would not recommend but the half eaten cheeseburger by the frozen foods section was a delightful sight. read more

Whenever I come here I always stop at the concessions for a pretzel. The past two times I've come here they have been out of pretzels. So I decided on getting an all meat slice of pizza since it was sitting behind the counter. After I ordered, I was informed that they didn't have anymore after they got rid of almost half of a whole pizza. I'm really disappointed. The drink machines were also down, every last one of them. read more

I went to Sam's Club in hopes of returning an item, paying on a credit card and picking up some necessities. As per their policy, returns had to be completed at their membership desk. When I got to the desk one associate was assisting customers while another one was standing around with her till although there were multiple registers available. She just stood there, looked at us for about 5 minutes then someone else showed up. They begin to talk about who wanted to go to which register for a while then one finally said can I help you. I told her I needed to do a return and then pay on my credit. She said she couldn't help with the return but she could do the credit payment. She did that and then I waited another 5 mins when low and behold another associate walked up ( making 4) and they started socializing in a circle. At that point I said "could someone finally help me ?"and the original associate who was helping people at first took me ( the other three just stood around talking). Ok, so to do a return, where I'm the only customer waiting and at least 2-4 open associates available I had to wait 15 minutes just because they didn't want to help. ( please note that I'm not being harsh- I understand how things work at Sams because I worked for that organization for 4 years in various positions). Beyond this surprisingly bad customer service experience when I first came in, I would have to say the club is neat,and clean, well organized, with selves fully stocked. Everyone else was working and assisting others as associates should do. read more

If I could rate it a zero I would This whole club pick up only is new online within the past couple of hours.nowhere on the website during the day of the 8th showed that your only option for shopping was a pickup option only. I am a Sam's club business member and also a postal employee I went into the Sam's canton store to try and buy Lysol and they told me I couldn't shop and the store was closed this was about 4 pm 4/8/20..they then told me I had to place my order online..prior to me driving all the way to canton I tried to place the order online. It said in store only and not available online..so I took a extended lunch to drive all the way to canton still had my postal uniform on thinking that they may show me some favor since I am at work in uniform and let me buy 1 pack of Lysol..since I did get in the store like really I work with thousands of people daily..I'm in a category of essential workers..Nowhere online said the store was closed for business and online only..if I would have known I would have been treated so bad and told to order online although I was unable to order online and I asked for help and was refused..I wouldn't have wasted my time driving there it makes me never want to return read more

The tire center... outstanding customer service. Personal and friendly. EXTREMELY busy but took time to thank me for coming in. Hats off to Jesse and Travis... GREAT PROFESSIONAL team!!!! read more

If you have any concerns or questions this is really not the place of business that you would feel that they are emphatic or happy to assist you! Just to think you head up at customer service and the lady up there would talk to you across the room and not even had the decency to come closer and pretend you are a valued member ! Got something to return that's defective omg they all make you feel like it's all your fault ! Bought a warranty for your electronics they would not be happy to assist you to find out the steps in putting a claim ! You will truly are the associates that has customer sataifaction skills a few at the bakery, 2 out of probably 10 from the cafe and 3 out of 30 cashiers ! Try to approach anyone from the podium they will act like they are so busy even you come in at 8 am during business/ members hours ! I'm keeping my costco membership even though out of necessity I have my sams club membership read more

Very very upset. My friend and I were trying to use our Sam Club gas card which was purchased for the sole reason of getting gas and were not informed this Canton location does not have gas pumps. Way to let us know. No very happy rn read more

I just walk out of Sam Clubs and my food stamp card would not swipe for nothing. The Cashier said there nothing I can do you cant type it in at the card swipe thing and I cannot type it in here. I had to go to customer service desk. Ok not a problem. Got up there and the lady Rita said we can't do it. They turn me away and I had to walk out with nothing. I ask the lady Rita to write down the corpet number and she said it's 1800-Walmart. I said no write it down for me with your name as well. She did with a attitude and then told me that we need you to get a new card. So if your shopping with food stamp card and it doesn't swipe I wouldn't recommend shopping here they will turn you away with nothing. I been a member here for 7 years and I am done. Rita was not wearing a name tag so I hope she gave me the right name. read more