Unfortunately for me, this is the closest Sams club near me... The parking lot spaces are so small and close to each other. The staff are not the friendliest, service is extremely slow and the hot food section has the rudest employees. They don't want to be there and they show it. It's often dirty, and they hardly ever have any of the items they offer, and you won't know it until you try to order and they tell you they are out or the machines aren't working. The last time I went a ladies brand new Mercedes Benz was hit and damaged in the parking lot. No note was left, just damages... They have to do better at keeping the store up, hiring or training their employees on delivering great service. Sadly, probably not much they can do about the parking lot. read more

First time at Sams in many years! The store looks the same. I forgot my discount info from work. They looked up my company and saw several but could not link me to it. I ended uppaying $60 (I had hoped to only spend $20) I waited 30 minutes in line because there was only 1 person assisting customers. Finally I am set with my app and membership. We walked the entire store selecting random stuff. Some good deals while others were "meh". I spent more than anticipated but that's how it goes. At Sams you can scan as you go so when you are done you can skip the line because you have to walk under a scanner that ensures you paid for everything. Pretty cool. The area where you can grab a hotdog, pretzel, pizza, etc was busy... Why? Because the prices are amazing! $1.00 for a hot dog! I included a picture of the options. Check it out. Customer service at the register was the worst part of my experience. You know when you ask for help and there is no sense of importance of urgency? I swear it took this one young person 30 seconds to walk 15 feet! Why does anyonehire people like that? I will be back since I now have a membership. I think I will go to the Kannapolis Sams next time. read more

Sam's Club - The prices for hot snacks are still the same - Wholesale Stores Near Me - Charlotte, North Carolina

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Love this pharmacy! They care about people. I have allergies and they are quick to make sure my prescriptions are correct. Most recently the pharmacist Michelle was very very helpful in not only making sure the new prescription did not have anything.I was allergic to but also and making sure I had the right dosage. I love that you do not even have to be a member of sans club store to fill your prescriptions here.But I still like being a member of the store at the same time. When I come in for the prescription only, I don't even have to wait in the line to exit store. read more

Sam's Club - Wholesale Stores Near Me - Charlotte, North Carolina

Pickup is slow nationwide. But we realized there are no early shopping hours for Plus neither businesses in Sunday. I am figuring it's probably not a thing in any day so here we are. Gotta order online and get pickup if your small biz is impacted by the door hours. For those paying extra for early hours and plus membership just go back to regular. We had 4 cars ask us (1) when they open, (2) when did this start, (3) why?! The gas station does open at 6a on weekdays but the crude is slow because it hasn't warmed up. Weird setup for exit from the gas station. At least their QR code reader works. Oh! This location rarely has fresh squeezed OJ Never had the Blood Orange fresh squeezed. Gotta go to Kannapolis for such. Shoulder shrug. This should be a 2.5 star not 3 so let me move this to 2 stars. read more

Their sushi is amazing and I don't even normally like sushi. It's super fresh but they can make you custom rolls also right on the spot while you wait. They have typical rolls but make them different than restaurants like shrimp tempura roll had shrimp, crab, cucumber AND avocado. read more

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Busy. But always stocked with everything one needs! Great prices. I've only been a few times where we had to track down a shopping cart read more

Sam's Club - Wholesale Stores Near Me - Charlotte, North Carolina

Good: The cake tasted delicious and the price was $50 cheaper than a similar cake I priced at Publix Bad: The cake was not ready at the order time, so when she saw me there, she rushed the completion and it showed in the final result (see photos). In all, no one noticed and the party still went on! read more

Sam's Club - Cake - Wholesale Stores Near Me - Charlotte, North Carolina

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Sans club is a weekly stop for my family of 6. Buying things in bulk helps us save money. They always have great finds there as well. I always feel like I am getting a great deal when I shop there. I LOVE the app. I use it to checkout and skip the long lines. They also have great pizza at the cafe. The best rotisserie chicken in the meat department. Their croissants are the best I have found at a grocery store. Sams club is a great place to shop!!! read more

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Terrible customer service receive zero assistance at the gas station was told that everything's automated

Tried calling and no answer. The phone would hang up automatically. Someone should be there to answer the phone at all times. There was aa fraud on my bank account from Sam's and I needed to get this cleared up asap read more

I enjoy this store. Friendly staff. Good deals. Always stocked. No surprise why it's pretty packed every single day lol I do not care for the gas. It burns out really quickly. read more

Came here on a Wednesday and got excellent service from Michelle Michelle works in the bakery. She went over and beyond and gave me wonderful customer service with a smile. My experience was phenomenal. read more

Sam's Club - Wholesale Stores Near Me - Charlotte, North Carolina

Spilled coffee on my shirt on the way to work, showed up here at 8:45 to get a new shirt, they turned me away because I don't have a + membership and said I have to come back after 10. I just needed a shirt, I get having an upgraded membership with some sort of perk, but don't turn people away when they just need 1 quick item. Your business could have really helped me today, instead you turned me away. Sad how big business could care less about an individual customer read more

This experience: Online shopping and pick up on a Saturday Online shopping was simple and I found the items easily. Ordered and paid online, picked my day and time for pick up. Arrived at location and went to customer service desk. Cart was ready up front with my items waiting. I would definitely order online again. read more

When I need items in bulk, Sam's club is my go to place. They have a vast selection of products and many well-known name brands. I've been a member here for many years and plan to continue to be a member for many more years. I've purchased tires and batteries from the automotive center, and the staff and service was top notch. I also work nearby and often frequent the café for lunch as their pizza is hard to beat for the price! Their meat department is very good and has a great selection, I always find some good to take home. My wife recently special ordered some cupcakes from the bakery and the order was correct as well as delicious! I'm also very happy about their addition of a gas station, the price is better than all of the other local gas stations, making my club membership that much more valuable. I'd definitely recommend Sam's club if you are looking for a membership to one of the big name warehouse clubs. read more

Sam's Club - Wholesale Stores Near Me - Charlotte, North Carolina

1st..my delivery had the incorrect item. I was pleased, after 45 minutes on hold that was remedied. 1 item was to be shipped..my Slap Yo Mama...BOTH cans have busted bottoms. I hate to call again, but am reluctant to use them. The outer boxes did not seem to be damaged. I am totally DONE with ordering from Sam's Club read more

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I was quite surprised and disappointed at this store I live in Gastonia and our store there is so much better. We can get prime beef,fresh seafood, and sushi. Not here The store was clean but I was disappointed at the selection They have the basics that all locations have but not modernized to the customers in the area They do have good rotisserie chickens read more

There was drink on the floor and my kid feel and hurt her leg and all the tables were dirty

Great place to do your home shopping, we have been coming to this Sam's for 10+ years and service and products here are always fresh and customer service is always friendly. You can come on the weekends and you can have samples of some of their products. Sometimes they have some good stuff for events and cook outs. One good tip rotisserie chickens are $4.98, great for a quick lunch and you can also get fresh bread for cheap. Another tip is for lunch is pizza slices $1.99 you cant beat that, any toppings. I know i know not the healthiest lunch but when looking for a cheap lunch you can beat that. Overall this place is very consistent and the service is great. The only thing i dont like is the direct TV guys. Lol i know!! Thanks guys!! read more

Why do I have to give even one star? This place is ALWAYS out of pizza at 4 and 5pm Like you guys know that most ppl get off work at that time Have pizza ready! What the Hell!?! read more

Can they really not have more cashiers?? Even self checkout is slow. Managers? Zero sense of urgency here.

I had some concerns about tires I purchased from Sam's and shared my concerns with Johnny and James in the automotive dept. Both were friendly and professional and were able to immediately address my concerns. Should I have automotive needs in the future I will definitely return to them. read more

As far as Sam's Club stores go, this one is a toss up. You'll probably be able to find what you need as long as you go in there expecting customer service to be minimal. The last couple of times I've been here have left a lot to be desired. About a week ago I came in for two office chairs and a couple of things from the deli/bakery. Found the aisle with the office chairs and while me and my girlfriend were trying a couple of the 'demo' units out, two Sam's Club associates walked down the aisle to tell us they were about to close the aisle to pull pallets down from above. I told them I wanted to grab two of the office chairs and they both just looked at each other in silence, then back at me... not offering any help just looking at me as if to say "I don't care, we need to close this aisle down..." So I rushed up to the front, grabbed a flat cart while my girlfriend dragged the boxes to the end of the aisle, and ran back to get the chairs. By the time I got back they had already roped the aisle off. Put off by the whole thing, I mozied over to the deli, grabbed a couple of things, and made my way to the registers, which were backed up 5-6 people per register. I noticed that one self checkout was free so I go to it to ring my stuff up. Apparently something was wrong because everyone was trying to get their membership card to scan and everyone was getting an error. 6 self checkout registers and not a single associate monitoring them. Me and another club "member" started waving towards the other registers, trying to get someone's attention, to no avail. After about 5 minutes an associate walked by that was quick to tell us he "doesn't work registers" but would get someone. Again, 6 customers waiting. After about 10 minutes or so we're all finally allowed to scan our products. I've ran across managers a couple of times in the past and I guess it's true that leadership reflects attitude. I've talked one named Chris and asked him if he could help check if something was in stock and he just told me it was out. Ten minutes later I see the item I was asking for up in the "sky" in on an overhead bunker. The other handful of times management has just seemed too rushed to care about member issues and more concerned with running around stocking aisles. I guess if this was a Walmart this type of customer service would be expected, but for a place where you pay for the privilege to shop, it doesn't seem like a lot to expect a hint of courtesy when employees are interacting with their members. Costco isn't too far away in Matthews and when my membership expires I'll be considering them as a Club/Warehouse alternative. read more

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It's a Sam's Club. Parking sucks, customer service is spotty. However, they have a gas station now, which is convenient and the hot dogs and pizza slices are still good to go! Also, use the Sam's Club app to check out! So much easier! read more

I had a good experience this past Friday it was a lot of people in the store! But I checked out with Pia and Lamar he was sweet I had a good personality and packed my cart well. Pia had great customer skills and was also great! As always I love this club. read more

I renewed my membership at checkout. The kiosk then said that I had authorized auto renewal of my membership with any credit cards stored on file, and that I could cancel at any time by calling 18887467726. Inaccurate. I called this number and the computer greeted me by name. Given that I was calling about not wanting my information stored, hated that. In ten minutes I was transferred four times and spoke to one actual person. The person transferred me back to the first computer I had talked to. Frustrating. I called the physical store and was left on hold until the call dropped. I do not want Sam's to hold my credit card info. I do not want my membership to renew automatically. If anyone at Sam's sees this, please help. read more

Yikes. This is probably one of the worst Sams Clubs. It's never really clean, the workers are never friendly, and it's always jam packed. They don't carry a lot of things that other Sams Clubs carry, making us need to order online. What is the point of having a Sams membership if you have to order everything online anyway? read more

I'm not a member of this location but i wouldn't like to be , I do insta cart part time and as you know we have to get the items scan them and check them out in a timely manner when I went to this location the first time I was having issues figuring out how to check out since it was my first time shopping there I attempted to checkout by myself but the machine wasn't taking my the membership card so I looked around to see if someone could assist me and not only did I get ignored for the first 5 mins like literally employees walking past me as I'm looking behind me in the self checkout and everyone is waiting on me which made me anxious and frustrated finally I got someone to help and they sent me to member services but the overall customer experience is terrible they aren't very urgent and extremely unprofessional Now I excepted another order for insta cart this time i went to self checkout with the barcode I needed to scan and the insta cart pay card, as I was trying to check out I got an error message saying they can't take my form of payment which was very frustrating I looked around for someone to assist once again and literally was ignored so I headed over to member services like I did before and the line was very long I stood their patiently for 20-30 mins and when I finally got to the front and explained to the cashier the situation at hand she practically spoke to me as if I didn't know how to operate self checkout and then tells me to go back to the self checkout line or one of the registers and the lines were so long for absolutely no reason annoyed I said no I've been waiting to get checked out since the machine won't take the payment I only had 5 items, her other coworker advised her to just check me out and it was obvious that she had an attitude and she tells one of the other workers that i didn't want to stand in line which wasn't the case at all and this location is by far the worst customer service I've experienced and I will no longer be accepting orders for this location what I advise is for the management to coach their employees on empathy and patience and willingness to assist the customer which they lacked a lot of this was not a good experience both times I accepted an order from this location and I will not be returning or requesting a membership of any sort read more

My low rating is due to Sams Club Plus membership free delivery. Besides that the delivery NEVER comes on the day that is stated but several times now I had bizarre incidents and never received my delivery. One incident involved the driver saying my items were "delivered" when they absolutely were not. I had to call customer service, spend a lot of time on the phone getting the order info together etc. Everything was eventually resolved with a refund but incredibly time consuming trying to let them know my items were actually not delivered. The latest bizarre issue was the app stating "attempted delivery: refused," which was absolutely incorrect!! So another 30 minutes wasted trying to get this resolved and get a refund! And now the items needed were really needed and I had to get them anyway (toilet tissue, baby wipes etc. This one really got me. Sams delivery is definitely fraught with major issues and sadly you have to constantly monitor your items to make sure they are delivered properly and the driver is accurate with their statements. Gonna cancel. Don't have time to deal with this. Only positive was customer service was apologetic and helped get my money back but who has time for that? read more

Went to my local Sam's club-location# 6540-JW Clay Blvd, Charlotte NC on 3/28/2024 and purchased items. Was on my way towards the door to exit, but needed to have receipt checked by an associate. I waited in a single filed line waiting to get checked, so another associate comes up to assist with checking receipts. As the person is being checked in front of me, the associate that came up called for the line to split and she would start checking receipts. As I tried to move over to her line to have my receipt checked, she starts to yell at me and tells me not me and refused to check my receipt. I asked the associate why she couldn't check my receipt, her excuse was that I was splitting the line. This was the most ridiculous thing I had heard. This associate was down right indignant. I asked the other associate checking receipts who the manager on duty was and this indignant associate blurts out, the manager is right over there and continues to argue and act totally ignorant while other customers are around. I went to the manager on duty who was running a register at the time to vent my frustrations with the associate and the Assistant Store Manager looked as though she was a deer in headlights. The Assistant Manager indicated the Store Manager was on vacation and would be back the following Monday. When I left the location, I called the complaint line for Sam's to report my experience. Needless to say, I had to call the complaint line back two times before I got a representative that even cared about my experience. I requested in my complaint to have the District Manager call me regarding my experience. Of course, I received a phone call back from the Assistant Manager I initially spoke with when the situation first happened. This Assistant Manager was well aware of what happened because it was explained to her previously. As you can see it is April 30, 2024 and I still have not received a call back from the Store Manager, District Manager, or received a resolution to my case. I do understand that Sam's is very inefficient when it comes to customer complaints and caring about how their customers are being treated. I've never had this experience with Costco and I had a membership with both. Even though Costco is further from my home, I will make Costco my main shopping big box store. I will never shop with Sam's again. I spend a considerable amount of money when I shop and if Sam's Club is so unconcerned about what happens with the customers that support their business, I don't need to have any dealings with them at all. I would encourage anyone to make sure you're respected wherever you spend your money. Sam's officially dropped the ball and the associates are so arrogant because they work for an organization and leadership that will allow such behavior to go on. read more

I am really disappointed didn't know that people Who have the regular membership the green card they can only shop certain hours. I wish they would've let me know all the restrictions when I got this card to save me the embarrassment of me walking back out again and then coming back in an hour. Just walked in there to get paper towels before work. ‍ read more

Just went to get a hotdog/pizza only one employee but everything was fresh just had to wait

I'm sure this will fall on deaf ears but I am reaching out anyway. I placed an order on 11/26 to be delivered to my home. At one point it said that it was out for delivery. When it was a couple of hours beyond the delivery time I checked the status online again just to find out that it had been cancelled and returned to the store. I did an online chat with a very friendly man who said he wasn't able to see what had gone wrong with the order but issued me a $10 gift card and told me I would get my refund in 5 - 7 days. The refund time time is RIDICULOUS! You take payment immediately...you can return it immediately! I checked my bank account today and Sam's is STILL holding my money! I will be posting about this experience everywhere I can find a platform. This happened to me a couple of orders ago and, a time before that, I had a driver insist that I come down and get my order...I wasn't home and he berated me telling me that I had wasted his time. My membership expires on December 8. I'm sure Sam's doesn't care at all about my 1 membership but I won't be renewing. read more

I have a very negative experience with at this location with Darlene. She was extremely rude to me because I still have a basic membership card, EVEN THOUGH I AM A PLUS MEMBER. The associate never gave me a new card when she upgraded me a few months ago. Darlene tried to embarrass me In front of other customers and club associates. She insisted I couldn't go in because I wasn't a plus member. I continued to get my cart and when I tried showing her on my phone, she ignored and told me to go. When I asked her for her name, she laughed and walked away. I asked her co worker for her name and said they are not required to give those out. I ended up getting their name from their manager. The store manager was also there, but they don't bother to discuss guest experiences. Absolutely horrible. read more

3.5 stars You know you got problems when you belong to more than one wholesale club. Oh woe is me. I like Sam's club because it is never crowded, I can get in and out quickly. What I really love is the self service lines because when you have just a few items, these really are a god send. Two things I come to Sam's club for religiously: 4 gallon water bottles for my water dispenser and the Blue Bell Ice Cream. And most recently after Christmas they had markdowns on a lot of Christmas stuff including toys. An item my son kept asking for when we would go there was this TMNT bus but it was almost $40 and I was not going to pay that. Well after the holidays, I found it marked down to $7. So while I don't do most of my bulk shopping at Sam's Club, they do have great deals here. read more

Everything and I do mean Everything, is at your disposal. High quality products that won't empty your wallet!

Sam's, my go to store for snacks, awesome find s, and bulk items! The prices are pretty good. I get certain things and I get out, before I spend unnecessary money. That is very easy to do! Its kind of like a larger Walmart, and a foodies paradise! If you haven't been. GO NOW! ENJOY! Oh, by the way, their pizza is delicious at the hot bar, up front, and they sell whole pizzas hot at the bar, and slices. In the deli area in the back, they sell the same whole pizzas, except they are cold. read more

I travel 30 weeks out of the year for work.i always use Sam's gas stations for cheaper gas and safety. This one was almost 10 cents higher than the station next to my hotel less than 2 miles away, TERRIBLE. read more

I have not once went into this store and seen the head manager Chris look personable. I would rather not ask him a question. He always looks po'd. How can he expect to foster a healthy environment for his employees to work or pleasant environment for his customers to shop. read more

Quick and easy check out. Only wish they could somehow automate the last step, receipt verification process.