Pretty good Sam's Club! We were stopping in on our way to Nashville for a trip and got all of the drinks and snacks that we needed. It seemed like it was laid out backwards for other Sam's Clubs that I've been to, but we managed to find the items we needed after walking around a bit. read more

All the things you need and more is always clean, stuff is welcoming and have all the things you need and more. read more

Over 2 hours to change tires that were pre- ordered and in house. There were no cars in the shop ahead of me.

Beware, Tire policy at Sam's Voids your Tire warranty if you have your tires rotated by anyone else! Now I have a new set of tires with no Sam's warranty! "Sam's Club has a specific policy against rotating tires, " It's recommended to have tire rotations done by their service department to maintain warranty coverage." Staff member Alex at Hendersonville Sam's Club denied my tire repair/warranty. Situation is, I was out of town and had a blowout. I had to put a spare on myself. There was not a Sam's Club around. A local tire competitor helped review and recommended me to use Sams warranty. They rotated my set of tires. I returned to Hendersonville for my tire repair/warranty and was told that Sam's Club would not honor any warranty on my full new set of tires since Tires were rotated by someone else. read more

Shoulda read the reviews: FIRST - signed up for a new membership and ordered 4 Disney gift cards onsale an extra $10 off ($180 vs $190) online as "black Friday doorbuster" even though it was the second week in November, only to wake up to an email our purchase was canceled next day with no reason. After being on the phone forever and transferred between 2 non-English speaking people we deducted "out of stock" - store has TONS in stock. Spoke with manager in store who refused to honor online purchase "sorry nothing I can do"... SECOND - went to pick up food for a nonprofit I volunteered to help with and brought the required tax exempt forms from the company. Sams refused to honor the form saying I needed to be the business cardholder. The manager Kim... She talked down to me like I was an idiot and then said "maybe Walmart will let you do it but we won't". Nope. Nope. Nope. Two strikes is good enough for me. FORGET THIS STORE AND GO TO COSTCO. They're variety is better anyways. read more

Sam's is always good! Mike our server is outstanding and we didn't want for nothing! Love the kitchen sink pizza and the Asian sticky wings and the Trinidad Scorpion wings. Thanks Mike you are awesome!!!! read more

Sam's Club - Wholesale Stores Near Me - Hendersonville, Tennessee

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I bought some items with a shelf discount. For easy example lets say I bought an item for retail $20 with a $10 discount. Using the mobile app the charge on my card was $10 Plus the Tax on $20 = $20 X .0975 = $1.95 = total $11.95. Any other store would charge $10 plus $0.975 or $10.98. I have tried to contact Sams multiple times both in Hendersonville and Corporate office. I don't think this is right. This adds up on many discounted items read more

I absolutely love the people working here. They go out of their way to help you and make sure they take you to what you are looking for. Service is outstanding. Not one bad experience. And so clean and well maintained. Absolutely pleasure to shop here. read more

Ordered 30 baseball themed chocolate cupcakes, only to have half of them yellow cake and missing any sort of baseball theme. This is the second time an issue like this happened. Last time they gave me the wrong order. It was similar to what I ordered and when I asked about it, they even said it was mine but they'd made a "mistake". Since my party was the next day, I had to take them. Word of advice, get your cakes/cupcakes somewhere else. read more

Sam's Club - Wholesale Stores Near Me - Hendersonville, Tennessee

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This was my first time at this particular Sam's Club. Overall, I was satisfied with our visit. The restrooms were tidy and clean, the store was clean as well, and most things we wanted were in stock. Including the delicious Member's Mark brand stuffed salmon! So good! I was sad to see the Nashville Hot Chicken spice sold out. And I couldn't believe the cafe was closed! We were there on a Monday around 2 pm, and I didn't see any signs about why it was closed. Maybe because Easter was yesterday? But I'm not sure. Either way, my son was disappointed to not get the pizza during our Sam's visit. I am always searching for some good Member's Mark items because I do think the brand has a lot of quality things for a good price! I also think that this Sam's had a good selection of wines, for any wine lovers out there. read more

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Most of the workers are very nice. Cafe food is tasty, especially the pizza and hot dog combinations. Prices keep soaring! Membership going up. But quality of items (food) and other items are good and always guaranteed. read more

Sam's Club - Me, on mirror waiting for service at Sam's Jewelry Counter! NO SERVICE! - Wholesale Stores Near Me - Hendersonville, Tennessee

Just an update.... we had some cheese that was supposed to be good till September! Moldy! It's June! And now I just went to cut open some avacados that just got soft today and they are moldy! I have only had them for 2 days! So I repeat do not eat here! Avacados from sams! Disgusting! We almost ate these! You can see they are fresh on the inside! Which means they are not storing/ transporting the food properly! We have only been members for two months.... first rotten item.. we bought vennie sausages and we opened the ... they were green! Second item bought garlic... should of checked the expiration date because it was Best Buy two weeks before the date we bought it! They still had it out in the store! I have seen multiple items while shopping that were already expired still on the shelf to be sold... now I just got blue berry and after cleaning them I saw round hard nodules on them... googles it and it was some weird fungus says takes place rapidly after the fruit has been stored at room temperature! Disgusting I almost feed this to my toddler! Do not shop here! I repeat do not shop here! read more

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Went an hour to pick up an item from the store. When I got there, it wouldn't fit in my cat. Okay... but the people at the "large item" pick-up (behind the building) were total jerks! I asked for a measuring tape, and she wouldn't give me one. She said that her eyes worked well enough! She said she would just dump it outside and I could get it myself because they wouldn't be around much longer. A simple "Sorry about that." would have done the trick! At least TRY and be accommodating to the customer and keep your bad attitude away from work! read more

They have the most disgruntled rude employee named Mary that makes me never want to step foot in that store. She is miserable and so demeaning. So many good things about that store but they should definitely keep employees like her in the back office or somewhere where she is not dealing with customers on a daily basis. NOT a people person. Never a smile, never a warm greeting, never helpful. read more

My wife ordered a few things online and went to the pickup area, the lady brought the items out to our van, she knocked on the window and asked my wife to identify herself, with that being done, the Sam's Club Employee asked my wife to load the three cases of water!! Unbelievable!! That's why we use the pickup service! Take Note Sam's Club..... Costco is going to be the new game in Town Soon! read more

I went to the Sam's Club in Murfreesboro yesterday... The store was poorly organized even though they did have a great selection..the check out, food court area, restrooms were dirty ..especially the women's restroom ..it was beyond bad with soiled toilet paper on the floor dirty stall walls ,no paper towels ,soaking wet sinks area etc. I'll never go back there read more

I visited Sam's Club this morning to renew my membership. I waited 25 minutes in line for customer service. They had only 2-employees working and as soon as I was next, the one employee decides to go on break. So, I waited for the one and only person working. I renewed my membership finally. I walked through the store and found some items that I wanted to buy. I'm looking for the product (and NO it wasn't food) that was advertised on display. NO PRICE, NO STOCK. Ok, next item I wanted, again, NO PRICE, NO STOCK.... Next item I wanted to purchase, this time, had price NO STOCK. I asked for the store Manager at this point, he comes over and said sorry, we don't have those items. He said they didn't have ground meat for sale buy when I passed the meat department, they had packages of ground meat. Needless to say, I asked for my membership money back. Waited another 25 minutes in line. Looks like Costco is my new place to shop. Bye, Bye Sam's read more

I made the TERRIBLE mistake of betraying my beloved Discount Tire to purchase and have installed tires from Sam's Club. All just because they're open on Sunday. The service is subpar. They're severely understaffed. They never answer the phone when you call. I had to schedule an appointment for several days out just to get my tires rotated. DO NOT BUY TIRES HERE! Go to Discount Tire -- they're THE BEST! P.S. I bought these Michelin All Season tires a year ago and have 2 different new Firestone repair shops telling me they're bald. FML. read more

I'm a otr truck driver. They made me wait 39 hours to unload. Ridiculous. I'm never delivering there again.

As always, enough stock to sarisify our needs. We usually go to the other grocery stores or have groceries delivered by Instacart. We went to Sam's in Hendersonville, as usual there were more self checkout than cashiers. We've never been successful and always need help with it self checkouts. We are both in our late 70's and have a hard time lifting items from the cart. Today, we put most of the items up for checkout and tried to turn the others left in the basket with the bar codes up to scan with the handheld scanner that I've seen used at the registers. Today, after waiting several minutes for our cashier (associate) to finish helping another cashier (associate) at a different checkout assist a customer having difficulty with their payment card. She (didn't notice a name tag), immediately, in front of other customers, made an issue of items being left in our cart. I stated that I had turned the items up to scan. She immediately stated that "all" items had to be scanned. Then she proceeded to unload our items in a way that the other customers were glaring at us. Upon finishing, I asked if I need to insert my card. She said yes and after I did she asked if I wanted to use my Sam's cash on this order and I said yes. She again told me to insert the card and I said, "again?". She said my card may be declined if I tried more than once. I was told again that this was store policy, not, hers. We spent more than $250 today. That is a very big chunk of our monthly income, we will think long and hard to determine if and when we will visit thatimpolite employee's store in the future. Maybe she was having a bad day, but we should not have been the brunt of it. No name of cashier on our receipt. Thanks for listening read more

I hate grocery shopping!!! But I am really glad we have a Sams club in Hendersonville. It is very convenient for me. I have always been able to get in and out of this place really easy. read more

Second Saturday in a row I have been disrespected by the foreign woman that scans you out of the store. Last Saturday I purchased three items, and she made me show her all three items before I could leave the store. There was no one behind me. Knowing the routine, I had one item readily available for her to scan as I was leaving. I was going to report it but did not. This Saturday I needed help in finding the scan bar on a Scan and Go order. What I presented her was not the right one. I asked her to help me find it, she would not and moved on the one one customer behind me. POOR SERVICE! read more

No issues, good prices friendly people. Curbside pickup is easy and convenient. The in store scanning app make checkout with heavy items easy read more

Terrible treatment of loyal club members allowing only "plus members" special hours for shopping and turning away regular members like peasants. Also the front door woman was so rude trying to tell me about the new hours as I had no idea what the new policy was. I will be cancelling my membership. Hello Costco! read more

Customer Service from Jill was great . She really was professional , and friendly . This was a first for us at this club . Normally the Customer Service employees that work here have been lacking in Customer Service skills . Kudos to her , makes us want to continue patronizing this business . Hope other Customer Service employees can learn something from her . read more

I am a 80 year old lady and came with my Daughter. We did our shopping, we both had carts and we had asked for someone to help with loading the van. The man said he would get someone to come and help. WELL!!!!!!!!!!!!!!! no one came to help. My Daughter finally put all the groceries into the van. We had spend over $600.00 Dollars (49 Items) and no one would help us when we needed it. I called to complain and the fellow on the phone did not seem to care! We went to Krogers and bought 134 items and they only cost $300.00. Sam's prices are getting out of hand. We have decided that since no one seems to care, we would not shop at Sam's Club any more. So when my membership runs out I will not renew. read more

Firstly the reason I am giving five stars is for the amazing staff at this location. As for the store it is fine, the employees make it great. read more

Every time I have gone in, it has been clean and organized. I have usually no issue finding things and when I do it is only because I didn't see a sign right away. Staff is nice and helpful. Using the scan and go feature of the app has been very easy and helpful for saving time. read more

This is the only SAMs club I have ever delt with that does not offer a military discount on the membership. When I asked the person told me in the Walmart spirt of customer service, and I quote,"we don't do that here" when I explained to them every other SAMs does they said "well not here". I go out of my way not to go to any Walmart no matter where it is. read more

While there are things I like about this Sam's, I am constantly annoyed that they have outages on items that the 5 grocery stores within 2 miles of them have plenty of on the shelf, including the Walmart Super Center less than a mile away. This indicates bad store supply chain management. Items that that have been an ongoing problem and that I frequently order are Green Peppers, Romaine Lettuce, blueberries, strawberries, gold potatoes, and this list goes on and on. Their business is going to Publix, Kroger, Walmart, Costco and Aldi but they don't seem to care.There is a Costco slated to open within 3 miles of this store in late 2023 or early 2024 and one would think they would be trying harder to build customer loyalty. I am a member at both places, and usually have Costco items delivered since their closest store is 28 miles away, but that will soon not be the case I will be dropping Sams if their stock outs on staple items every other food store has doesn't improve. read more

I'm not a mass whole club fan at all. If you're going to have to go to one in Nashville, this Sam's Club is definitely my choice. It's always easy to find parking and the stock is typically pretty good. Don't expect any surprises, it's the same ol' big box wholesale club as every other one. For best access, pass up exit 1 on Vietnam Veterans (which most people would take heading in from the south) and choose exit 2 instead. While it's about a 1/2 mile more, you'll cut off some major traffic! read more

Sam's Club - Wholesale Stores Near Me - Hendersonville, Tennessee

I have been business plus member for about 18 years and this club is going downhill in customer service. I had 2 carts full of stuff today and stool in line for about 10 minutes and cashier closed the lane. So, I called another cashier to help me. As she started helping me, she asked me if I could do a favor and I said yes, she asked me to get a bottle of water from their cooler that they have. As I was getting her bottle of water her supervisor named Kim thought I was stealing her.!5 cents bottle of water. I bought $700.00 dollars' worth of stuff and I was accused of stealing their .15 cents bottle of water. So, I demanded to speak to manager and guy named Will came outside to talk to me who refused to shake my hand. I told him what just happened. I told him why their customer service is going downhill. So, he told me to leave. I have never been humiliated like these 2-person humiliated me. I will not be going to this place as long as these 2 idiots are working there. I will go to one in Nashville by the airport where you treated much better than this. read more

This store needs an entire overhaul. I had a return stood in line for 14 minutes, they had one lady working in customer service. After finally finishing my return I did not get a thank you, have a great day, kiss my butt. I had to tell her thank yo. It would do them well to have some customer service training. They were out of three of six items on my list. After I finally found someone to ask for assistance locating these items she complained how horrible their delivery trucks are. After finally making my way to the front to pay, they had two registers open, four people in one line and six people in the other line. I also hold a membership at Costco and 00 how I wish they would bring one to Hendersonville. This place would go out of business in a week. Sam's Club you are lacking and need to step it up if you're going to stay in business. read more

Customer service here is unfortunately, like many, many, other places, is really lacking. I called just to get some information about if delivery may be available for an item and I was put on hold 4 times!!! FOUR TIMES! And to top it off, twice that I was put on hold I was put on hold while I was still talking with the person and trying to ask a question. I really wish that a Costco was nearby so I could have another option. read more

Three times I have returned to this store to have the tires on my truck and my wife's car balanced and rotated. I purchased a set of Michelin tires for the truck and the car at Sam's. The contract states free balance and rotation for life but it takes a life time to get this service done. I am assuming it is because it is free. Each time I have returned for the "free" rotation and balance I have had to wait for a couple hours. I'm told it would be an hour or this time it was an hour and a half so I time my shopping to be completed when my vehicle is ready. It is never ready and people are getting their jobs completed and they arrived after me. I have purchased my last set of tires at Sams. read more

I will not be going back. On a Sunday, around 12pm, 11/13/16 not enough lines open, super slow. We had a cashier, Sequita, and she was dragging. Took her five minutes to count change back. Then someone had a ticket to buy Bluetooth, and she walks over to the bin, and can't find it, so she just stands there leaving everyone in line waiting. Another customer had a ticket for something else and they couldn't find it either and I heard the customer say, just forget it! They are losing sales big time because they can't find the electronics that people have tickets for! Then you have to stand in a long line to go out the door! No thank you!!!!! Never again for me! read more

Long lines and horribly mismanaged. Today understaffed for second time in restaurant and sold me a drink cup but literally no drinks available. Person behind counter said manager was notified 45 min ago. I asked two staff including member desk for manager and was told no one knew where on was. read more

I had a Costco membership when I first moved down here, but it was just too far from where we're living to keep it. I was so happy when this Sam's club opened because it's so close to our house. I love that I'm able to buy in bulk, and the prices are really reasonable for most items. It's super clean and very easy to navigate. There are some downfalls though. First, do NOT buy produce here. I attempted a few times thinking that maybe it was just a bad batch, but every single time I've bought produce I found it to be rotten. I've had moldy carrots, moldy tomatoes, rotten lettuce, bad cucumbers, moldy berries, and moldy oranges. I think the only produce I've ever bought that lasted was bananas. Two other downfalls are that items that I prefer to buy in bulk sometimes get discontinued with no warning, and there are third party sales pitches set up throughout the store. I hate that I have to navigate around those little booths because I know that if I walk buy I'm going to get stuck listening to a sales pitch, even if I just ran in to pick up a chicken for dinner. I understand these people are just doing their job, but I hate that I pay an annual membership and have to face solicitation every visit. read more

I love this sams club. Always clean and always has what I want in stock. The snack bar is always busy but the people that run it are quick concidering. The tables however leave a lot to be desired. They are always nasty. They have the digital drink machines. Ok I guess, but sometimes they don't seem to want to work. Nice big parking lot and they have a large area you can pull right up to the building under. Tire center. They also have a pick up section for your online orders. This is for the click and pull. Which I use all the time. Vision center. Cell phone center. They have these guys that try to sell you direct TV which is really annoying. They seem really desperate to make a sale. I kinda feel sorry for tnem! They are located in between the clothing and electronics department. You can avoid them by sneaking down the dog food isle and going the back way into electronics which is what I do. Over in the grocery side they have plenty of samples you can try. Cell phone center. read more

Labor day Friday and they have 3 registers open, lines are 7 people plus deep, are you people stupid, why wouldn't you plan ahead with more staff. Poor management , you should be replaced , if a Costco opened we would go there and we are not fans of Costco read more