Went to get a pizza today and the worker who was calling out pizza orders was being extremely rude…read more I asked if they had cup holders so I could carry the drinks I had, and he rudely told us he didn't. Also asked if we could get red pepper flakes, and again was given a very nasty answer to where they were. Very dissatisfied with his tone and attitude.

Always Rude customer service. The cashiers are extremely unfriendly. Watch out for an employee…read morenamed Meagan. very rude and will not help if asked.

Don't waste your time. So, we've been pretty happy as Costco…read moremembers for most of the past 15 years. We recently relocated and the two closest Costco warehouses are each about 30 minutes away, and the BJs is about 15 minutes away. So, we decided to give them a shot. First off, the prices on the shelf are okay, but you have to clip coupons in order to really get the perks of membership. I know my grandmother got a bit of a thrill clipping coupons and earning extra savings, but I have a career, a home and a family; I don't have time to clip all of the coupons. But, okay, fine, we'll muddle through... In November, they offered a free turkey to any member who spent more than $100. We spent more than $100 (our first visit was upwards of $400). We clipped the coupon when it arrived on the app. I figured there would be some demand for a free turkey, so I arrived at the store opening that Saturday morning. As expected there was a little traffic; probably two dozen people lined up for the free turkeys. The shelf was almost empty (about 10 birds), the largest turkey was about 12 lbs. The associates working in that department seemed to be caught off guard, as they scrambled around wondering why there was a crowd, they mentioned there was a pallet of frozen turkeys in the back and agreed, after some pressure from the crowd, to get it out. About 20 minutes later they wheeled a half dozen turkeys out of the back. I imagine there were more that they had, but I got mine and got on my way. At the register, the clipped coupon for my free turkey didn't work and I had to have a manager override the purchase. All-in, kind of a hassle, they clearly weren't prepared for the predictable crowd, and did their morning employees a disservice by not stocking the freezer the night before, but okay, I got a free turkey. The last straw came when we made an online purchase with them for a Christmas present for my daughter. The item, a clamp for a phone for her bike was ordered through their website and cost about $25. When the package arrived, all that was there was the envelope with a slit in it and an empty box. We tried processing a return online, but the instructions on the website told us to go to the store. I did. At the store, the customer service rep was nice enough, but didn't know how to help. The assistant manager was short and unhelpful, and instructed me to go online to process the return. I made clear that I did not appreciate the runaround and that at this point it's less about the $25 and it's about good customer service. I pay for a membership here, so I can have access to relatively good deals on larger quantities of things I need to furnish and feed my family of 6. I expect that when a branch of their company gets something wrong, that the individuals in my local store who see me a few times a month can remedy the situation easily enough. Especially if the issue is as small as a $25 return. My request was met with indifference and disdain. I was given an 800 number to call and told that nothing else could be done for me in the store. I asked to speak with the store manager. He came over and was not kind. He first told me that he didn't need to hear what I had to say because he already heard it from his assistant. When I expressed that I felt disrespected and disregarded, he allowed me to speak and tell my story anyway. I finished, he didn't care, he understood that this $25 would cost his company my business, I left. I spent 40 minutes on the phone (I think to Mexico) to process my return. I was assured that once the vendor agreed to the refund I would get an email. We'll see. At any rate, save your time on the hassle, disappointment and disrespect, just get a Costco membership..

1. Some of the most outrageously rude actions and comments by employees and management…read more 2. Prices are identical and sometimes higher ounce to ounce etc as in MeIjer. 3. Back to #1 above-obviously due to lack of training - it's a free for all. 4. After the most recent employee behavior-my membership is lapsing...never darken their door again...but then for how dead that place is-it may be moot within the year anyway. Pretty difficult to keep a monster sized place open when no one is darkening the doors...I wonder why? NOT

This review is to recognize the Hearing Aid Department for going above and beyond in trying to…read moresalvage my mom's last hearing aid after she had inadvertently taken a shower without removing her hearing aid. Once my mom realized her mistake, we tried to dry her hearing aid at home and insert a new battery- to no avail. In desperation, I called and spoke with Keith in the hearing aid department and he encouraged me to bring in the hearing aid ASAP so they could attempt to dry out the water in their special hearing aid dryer. They made no promises but continued to attempt to dry the hearing aid over several cycles to try to regain functionality. Finally, they were able to breathe some new life into the hearing aid. Despite their efforts, the hearing aid is not the same but is somewhat functional. What counts here is the team effort! Emma worked as long as she could before handing the project onto John. Keith had already briefed the team to expect my arrival. I remember their names because they impressed me with their dedication and I wanted to recognize all of them. They didn't charge me anything and suggested I pay it forward with my own good deeds and of course recommended purchasing new hearing aids from Costco. This is a great group of compassionate people! Thank you so much!!

Probably my favorite Costco. As we all know, Costco is busy no matter when or where you go, but…read morethis Costco seems to be less congested. Friendly staff and good selection of items. Well run by management too.

I'm a new Costco member and I absolutely love it! The food court and gas station are my favorite…read moreparts. The food is so so good and quality for the price! I can't believe how delicious the pizza is and it's $9.95 for an XL! Can't beat their desserts either, the ice cream is better than DQ in my opinion, the strawberry topping is just delicious, so many strawberries! The gas is such a life saver. It's fantastic quality for at least 30 cents cheaper than everywhere else! I used to go through a full tank in one week and since I've been filling up at Costco I only use half a tank!

This review is for Costco Vision. It's the typical experience when you walk in the door and need to…read moredisplay your membership card. No problem. Upon browsing in the Optical Department for new glasses, my mom snd I appreciated the assistance of a staff member who gave us advice on what fit well on our noses and also on the face. We both ordered glasses and I ordered two pairs of different frames. When I arrived to pick up my glasses after receiving the convenient text message, it was clear that one pair was way off and needed to be sent back. Fortunately I had ordered another pair that will get me through until the next remade pair arrives. I'm not sure how to rate the service, as it seemed very personally focused and yet the final result was way off? I will say that the cost for the glasses was lower than other stores. In addition, Costco Vision was recommended by my mom's ophthalmologist. I will provide an update when I pick up the remade frames.

I come here all the time to get merchandise for my store. The owners are so friendly and nice. The…read moreprices are great and always have weekly deals. I would not go anywhere else.

I've been noticing empty shelves and 'temporary out of stock' signs frequently this month, even for…read morebasic items like milk and fruits. Hope this improves soon!

I'm shocked this place has 2 stars on yelp. From the reviews, people have a problem with customer…read moreservice. Everytime I'm here, and when I interact with employees, they're nice. I don't return things which I guess where people deduct stars, not enough return staff or their attitudes are negative, so I can't speak on behalf of the yelpers there. But I will say I love bjs, I think it's better than Costco. Bj's always has one item out of stock when I come here, I think it's a sign telling me I don't need everything on my list. One star off for that because out of stock once or twice is one thing, but everytime I'm here it's a common thing! PLEASE UPDATE FOOD HUT AT THE FRONT OF THE STORES BY THE CASHIERS! The food station where they serve cookies, hot dogs, popcorns at the front of the store recently increased their prices for everything. I always loved my $1 cookie and $1 popcorn, now it's like almost $3 for a popcorn and almost $4 for a cookie! I am boycotting the food station until the prices either go back to their price before or quantity gets bigger. There's no reason for the price increase. The items come frozen and are placed on their ovens or grills just like they always had. So that's a 2/5 experience 4/5 stars overall

I always enjoy a good Costco run, no matter where I am. When in MI, this is my preferred location…read moreto come and stock up on the goods that I want and/or need to get through my trip. I'm generally never disappointed in the selections, quality and value of goods received. The customer service received is always on par. Utilizing my membership away from home definitely adds to the value of being a member. The parking lot seems to always be full with shoppers coming and going, however, that never seems to negativity impact my shopping experience.

There optical department in Auburn Hills, Michigan (not the Doctor, she is great), with one…read moreexperience where the glasses were never changed over to the new prescription! They were given back to me stating that this was my new prescription, wasted time, sure they have a free will do over policy but wasted a lot of my time waiting for the correct lenses!

Their customer service sucks at least for me it did. I placed three orders with them and only one…read morewas delivered correctly. The last order they completely lost and now I'm without jewelry cards for the next three weeks. To say the least, I'm not happy with this company. I'm not sure why they have good reviews because I've had nothing but problems.

Highly recommend! We have been customers for MANY years - always happy! Great customer service,…read morevery good prices!! Concepts Earrings & Jewelry Promotions

Paid 73.50 and received. Tea, candles and a sink snake . Total value according to Amazon is $…read more65.00 total. No value at all, don't buy. Feels like a scam

I bought a general mystery box almost 1 month ago $75! I have emailed until I'm blue in the face…read morewith no responses. I've tried to contact them & "shop" with NO Help and no phone #s anywhere to call them! Dont know what else I can do.......