Although it was the holiday weekend prior to Christmas, it was pretty easy to navigate in the parking lot as well as the store. It was a clean store, kind employees and easy to navigate through. We don't live in the area but a good friend does and we stopped to grab drinks and food for the potluck. We were in and out in about 15 minutes which was awesome. read more

every last person at the Joliet Sam's Club cafe needs to be fired SLOWEST service ever and they couldn't care less. just yapping together about irrelevant shit while everyone waits in line for 30 minutes JUST TO GET AN UNSALTED, UN-BUTTERED, COLD, HARD PRETZEL and no hot dogs SMH read more

I enjoy being a Sam's Club Member but these restrooms are very disgusting and disappointing Someone doesn't like to do their job. It's like Walmart, like yes they're owned by the same company but come on. That's why we pay membership!!! read more

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I like shopping at Sam's. I especially like using the app to avoid long check out lines. The only reason I give this store a 4 star rating is that the store is so over stocked there is little room in the isles. You need a bigger store. read more

I have been a member of Sam's Club since 1991, I recently purchased a Samsung washer and dryer on line which I have never done before but with the 30 day return policy I gave it a shot. The Samsung washer did not live up to my expectations so I called return it the told me that I would have to uninstall and put it in my driveway. It took two people to lift and install the washer unbelievable. I will never buy any major appliances again read more

Produce, meat, frozen and groceries fulfill my home's needs. The rotisserie chicken is good too. Love to shop the new stuff and the one time buys! read more

So normally always do pickup order not much shop inside. But today went in got items and ate at the cafe great prices! The lines were slightly long for midday Friday. They always have the best gas prices also. read more

Sam's Club - Cafe menu - Wholesale Stores Near Me - Joliet, Illinois

Use to like shopping here but not so much anymore, employees on the floor don't want to help or act like they don't know anything , prices are up but that's the normal now , just not worth it for a few things anymore read more

They used to be five stars. But, like TRM says, prices have gone up, service has gone down, quantity of selections has diminished - meaning less choices. And I'm starting to get frustrated with the cashiers. Today, is the second time in a row that I've gone there, in about a week that the cashier didn't step up ,and realize what was going on. There's so many crappy people in the world, that are trying to scam everybody. Last week a Mexican family slowed down the line, because mommy wanted to pay for her stuff, and then pay for her children's stuff, and kept switching cards, and the computer kept rejecting cards. Well mommy, maybe you don't have enough money ,and you're trying to get something for nothing. Also, the children who were adult children -- a 20-year-old girl, and her boyfriend. Why didn't they step up and try to pay somehow? What was annoying, is how the cashier was so dumb, she didn't realize what was going on, why not try and call manager for help. Dumb! Today, there was a 50 something white guy ,who went through two cards, and what irritated me most, was that he was wearing a mask but it wasn't covering his nose. And he kept coughing. Dude?! How far are we into this pandemic now? Cover your face with your goddamn mask. And if neither one of your cards have money, then why the hell are you at a store trying to buy something? His friend was at the end of the counter, or relative, stepped up and paid for it. Again cashier? How about finding management for some help? And of course both times I only had one item per purchase. And I felt like I waited for several light years! Very frustrated with Sams these days!!!! read more

Outstanding store.... Great products and prices. Friendly service and very inviting..... Great staple in Joliet, IL.....

Friendly people and helpful too. Always a pleasure Not a problem when I shop here. Workers are always fun and polite and will hold a conversation well with you. One in a while get a crabby out of the patty, but everyone's entitled to their day. read more

Sam's has gone downhill in the quality of the items they carry, they've raised their prices and have lowered the bar on customer service. I have been a member of the club for over 21 years and I don't think I'll renew my membership when it comes due. I see no reason to pay for the privilege of spending too much for inferior merchandise from apathetic service reps. read more

Sam's Club is really a good choice when it comes to buying bulk groceries and other things. I went here again recently, and it's been a long time since I last went to this place. Like before, the place has a wide and spacious parking area, but it was chaotic to the point that I had a hard time parking my car. After that, I went inside and the whole place was literally so busy. I proceeded to get the things that I needed. There is nothing really new about the place. It is still clean and bright. The selections are well-organized. Everything is well-stocked. The place is really big and spacious, but there is no room for being lost inside because it has a nice layout and there are signs everywhere to recognize which part of the building is where the particular product is located. The associates inside are friendly and helpful too. The selection of products is just really nice and there is really a bulk of products available for everything. Prices are also very reasonable. I think I saved more by buying my groceries here instead of going into other grocery stores. The products are pretty much the same when it comes to produce, dairy, meat, and other products. Everything was fresh and of good quality. Except for the parking, I have no problem shopping at this location. read more

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We have shopped at Sam's Club for over 20 years and have always been pleased with their selection and prices. However, this year we were very disappointed in their hamburger meat. Three times we bought a large package of hamburger meat and all three times, the meat smelled like chemicals. We just threw them away and have gone elsewhere for our hamburger meat. The rest of the meat has been fine until today. We bought a package of sirloin tip and the moment we opened the package it smelled horrible like it was spoiled. We are returning it and are not planning on buying any more meat from Sam's. I hope people make sure they check any meat they buy. read more

There are bargains to be found but you must be a knowledgeable shopper to benefit. Most things are in bulk so keep an eye on the expiration dates read more

Had to come to SAMs for some groceries, I really like this place a lot. Seems like I always buy more that what I need but always happy for what I get. The good is always fresh and there meat dept is always looking fresh. They have really good ribs and steaks. Expect the only thing that I hate here is the lines are always to long and it takes a few minutes for me to get out of there. The pay yourself is the best way to go if you know how to you use it. The guy at the door seems like he is always in a very good mood. He makes you feel happy when your leaving that place after spending all your money there. Lol I will alway come here for anything I need. read more

First of all, I want to remind everyone especially the people that work in this store, that it is not a privilege to shop here. You pay for an annual membership. I just got back from this location, and I was shopping with my sister. She brought her insulated Sam's Club bags into the store. No one was checking IDs. No one said anything about the bags not being allowed in the store. Including the numerous employees that we passed in the store, as well as the clerk that scanned all of our items and handed us our receipt. The lady that checked our receipt didn't say anything about our bags either. It was the older guy that was checking other people's carts in a different lane, that stopped my sister and said rudely, "hey, stop! you can't bring bags into the store in the middle of a virus!" My sister and I left shocked and embarrassed. On the way out, (and on the way in), I did not notice any signs that specifically say that you are NOT allowed to bring in bags. I would assume that the person checking IDs would have said something, however, there was no person in sight checking IDs at noon on a Tuesday. There are so many better ways this could have been handled. My sister's husband went back up to the store to address the rude behavior of said employee regarding this matter. He initially spoke to a floor supervisor who said bags were fine, as long as employees don't handle them. She called her manager and this guy says bags are NOT allowed at all. Before the discussion was over, my brother in law was escorted out by security. Everyone is dealing with massive problems during the pandemic. Shopping is not fun, anywhere. It is super stressful. Remind you that you PAY to shop at Sam's Club, it's not a privilege. Employees don't need to treat paying customers like this. I will never shop at this location. I will never shop at Sam's Club anywhere. My family will not shop there. My extended family will not shop there. And all of my friends and relatives will not shop there either ever again. We are going to Costco. It is my understanding, that a Costco will be opening soon near this location. Sam's doesn't have a chance, nor do they deserve one. The employees and management at this location have an obvious break down of communication. And these issues are not made clear to the customers, so you have to be embarrassed for not following policies that were not made clear in the first place. read more

Who would have thought that the Joliet location would be one of the cleanest Sam's Clubs I have ever been in? I came here looking to evade the punitive taxes that Cook County thrusts upon its subjects. I was not disappointed. This location lies in Will County. You won't get a "pop tax" here. The parking lot is clean and paved. There are ample spots. The greeter was friendly. All of my desired products were in stock. I picked up Monster, Gatorade, Coke Zero, cupcakes, lunch meat, steak, dog food, etc. Cashier was ultra friendly and leaving the club was hassle free. I will return. read more

I'm giving them 3 stars because I like their products. However after seeing a Sam's Club cart guy dumping garbage out of a cart and onto the ground makes me want to cancel my membership to a place that doesn't care about the environment! Maybe I should just make the trek to Costco! read more

Sam's Club - Real classy Sam's Club. Just saw your cart guy dump this garbage out of a cart and onto the ground. Disgusting! - Wholesale Stores Near Me - Joliet, Illinois

The store manager Mike is horrible. very unpleasant. Tried to reach out to him on multiple occasions about a concern and nothing, no call backs nothing. read more

I walked away from my cart for about one minute to check on something in the next isle. When i come back around the corner worker Vic is got his hands in my cart touching/rummaging through my food. I am of course upset and tell him to get his hands off my food. His response " is this your cart ? " No explanation ,no apology no remorse. Just hubris. He procedes to Tell me a customer told him it was an abandoned cart and he just doing his job. Two of his slacker coworkers hear our exchange and come up and decide to stick their noses in something they know noting about and talk shit to me. The most ignorant one was an ignorant ,big ,fat ,bald 40 year old Spanish stockboy with long gray goatee. I asked them to call a manager, but the manager was too busy to come to the isle. So we went up front to see him. The ignorant ,bald ,fat, gray goatee 40 year old Spanish stockboy immediately talks to Manager "Mark" on the side to fabricate a story about something he wasn't even a witness too. Mark doesn't talk to Vic and ask him what happened and why he was feeling up my chicken. This all takes place about fifteen feet from me. The ignorant ,bald ,fat ,gray goatee 40 year old Spanish stockboy and Mark share a chuckle/laugh togetherat my expense. Mark comes over to me is going to explain to me what transpired based on what the ignorant, big, fat, gray goatee 40 year old stockboy told him. I didn't want to hear some U.S. Post Office logic from GED Mark at this point. What is going on in the world at this time with Covid 19 are these people that small minded not to touch someones food? Can someone at Sam's Club explain this is a rhetorical question to Mark and the three stooges. read more

I've frequented this club for years and I'm sad to say it has gotten worse on the upkeep of the produce and the customer service. Recently I've gotten spoiled bread and apples. This one is really weird: There were unripened bananas with the over ripened spots on them...huh? I was looking for a particular paper product and the whole paper dinnerware was a ghost town! If you get one of the rude checkout people that just the best! ;) Get better or I will make the trip to Costco! Just because you are owned by Walmart doesn't mean you have to act like them. read more

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Ok... it's Sunday night and your on I 80 West trying to get 148 miles when your tire sensor tells you that there's an issue.... sure enough you pull over and a rear tire is going flat. A quick search of YELP shows a Sam's Auto open for another 50 mins... I call and am told that I must be there by 5:45 or they could not change the tire. I get there 30 mins before they are to close and am told they only have time to change one tire although I am buying four. This with three workers standing there and who had one changed, balanced and back on in minutes.... so I leave with three in bags and one on the vehicle to have Davenport SAMs put them on today for the warranty's to be good. Truthfully it was the counter guy telling me I save 80 dollars if I bought four.... but it was to close to closing time to mount them all. Thanks for the savings. Work on the customer service skills read more

I've shopped at this store 3 times, 2 out of the 3 times the package chicken thighs were spoiled and you can smell it. Done shopping here. Will try Romeoville. read more

Was at this club today. Had over $300 worth of groceries getting ready to pay when the manager decided to take over the register to fix a customer service problem for a different customer not in line at the cashier. Waited about 25 minutes still with all the groceries. No manager acknowledged us saying sorry give us a second to fix this or nothing pretending we weren't in line with all our stuff. We were the only customers in line and they close the line still with all our stuff on the belt. Still no acknowledgment. This is not the first time something like this has happened. After about 35 minutes with no acknowledgement decided to leave will not be coming back to this club again. Seriously need to work on customer service here. read more

This place is a joke HORRIBLE customer service. Really wish we weren't forced to come here - the romeoville one was WAY better. Cleaner and nicer people. read more

I find that Sams has gotten quite high on their prices, so I don't give them many stars for that, but what is good about this Sams is that they're hiring practices, A family member got arrested for armed robbery, I thought she would never find a job, but she is a cashier at Sams, so I do give them 5 stars for that, no longer do people have to worry about never landing a good job. read more

This review is for the tire department. I came in today to have a tire looked at (tire was purchased from Sam's), as it had a bulge in the side wall. I had an appointment for noon and my car was looked at immediately, there was no wait. Sam's honored the warranty on my tires and I wound up paying far less than I would have for a new tire. The work was done quickly and efficiently and I was in and out in under a half hour. read more

If it wasn't for the fact I get membership free through work and it's the best price for kurig cups I'd never shop there. Leave it to Damn Sam to only have 2 cashiers at a time no matter how busy. But 10 people giving out samples. Forces you to use self checkout where you have 1 girl bird dogging you if you don't put your big case of pop on the belt. God help you if you leave a item in your cart and scan it sitting in there. The employees behind the service counter are rude. Store dirty it's the ghetto SAMS CLUB. read more

Neighborhood wholesale market. Best deals for bulk buying and even food. Nice location and employees are helpful.

Dirty store....have gotten several food items in the past few months that ended up being spoiled or plastic opened once I opened the box. I decided to end my membership and go to Costco. What a difference Don't waste your time here! read more

Today May 10th 2016 Bad customer service... Member of club since 1995 Will never again shop at that location read more

I go to Sam's at least four times a month and the place is clean and well ran. But this morning I had to go to the service desk and while the one lady was nice to her customer, Mabil was rough to say the least. Crack a smile Mabil, it's free and it's called customer service. I should not be the only one saying good morning and thank you! Never forget that I can spend my money anywhere. read more

I want to thank Megan for helping me get an item I saw in her store recently while visiting. I was unable to find the item on line or in my store here in California....she was able to work with the manager Dave here in my store and will be sending the item to my store so I can purchase.it....thank you so much for all your help.....I really do appreciate it!! read more

My favorite Sams to shop at! Everything is so organized, and priced extremely well! The staff here is also super friendly!

We usually go to the Sam's in Naperville but Joliet is closer. Alot of our activities are near the Joliet location. We do the pick and pull and for now on we will be going to Naperville. The customer service is poor at the Joliet location. The kid at the front checking the passes had his pants down low and his boxer's out. He did not know the procedure on the click and pull and would not let me grab my cart. We had to wait another 15 minutes standing at the desk just to get our cart. This was the greeter. The rest of the customer service was about the same. The only person that was courteous was at the service desk. read more

Terrible customer service!!! When I asked about the higher prices (with ad in hand) I was told by a guest services agent, "Sam's club doesn't have to have competitive prices because we are a warehouse. We have been in business for over 30years and we are doing just fine." I looked at her in disbelief and asked if that was supposed to keep customers. she said, "Well, if they choose to leave that is their decision." read more