It's a big store and we all know how it works. This store has always been good. Its clean and has what we need. The food is good, and its usually pretty easy to checkout without any long waits. The gas pumps are well run too, good staff. read more

I never thought at Sam's they would have a nasty port potty no tp no water to was hands and stinks read more

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YOU ARE CRAZY. THERE ARE NO GAS PUMPS OPERATIONAL AT THIS TIME. they are installing new pumps but did not indicate that they would be closed anywhere so I drove there for nothing read more

After several (and I mean, several) grocery store visits throughout this tiny, little town called Winston-Salem, I finally located a business that actually sold what I've been craving for: King crab legs!!!! I also visited their Membership Services station to (finally) redeem my $20 eGiftcard and free Maker's Mark pie promised to me after purchasing my Sam's Club membership via Groupon. The prices may be... competitive, however, it IS a surplus megastore selling several items in bulk unlike your regular grocery store. I've always been a fan of Sam's Club for their low prices in gas/fuel as well as the pleasant interactions that I ALWAYS have with their employees working hard to offer up kind and consistent customer service. read more

Sam's Club - Big Men Buy in Bulk like a BOSS @SamsClub - Wholesale Stores Near Me - Winston-Salem, North Carolina

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I order from Sam's Club a lot. I order my office supplies and personal household supplies and groceries (averaging about $1k a month). I have complained several times regarding them leaving packages outside my office after hours. This wouldn't be such an issue if I didn't leave specific instructions with office hours and DO NOT LEAVE UNATTENDED as the delivery instructions. I have called the 800 number the majority of the time to complain but this morning I called the club and spoke to a supposed manager (Alaina) because 2 cases of copy paper was delivered before 7:00 a.m. to my office and left outside. My office doesn't open until 8:00 a.m. We are in a "not so good" neighborhood. Hence the reason I have asked repeatedly for my orders to not be left unattended. She told me that I needed to contact their delivery company. That it had nothing to do with Sam's. Excuse me, I make my purchases from Sam's not a delivery company. She kept insisting that I contact Spark. No, I contacted the company that I gets my money. I'll be ordering my supplies from Staples from now on. Good bye Sam's. read more

Loving coming here for the deals on everything you can think off. They constantly have free samples of their food and drinks. The in house cafe has great deals on pizza, burgers and now cheesy bread that is far out! Don't forget about their tire center! read more

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I am canceling my membership, I contacted them about the condition of my order and after a month nothing is done,the worst customer service read more

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It's ok. I purchased a membership since they won't allow one day passes. After spending almost an hour looking around, I purchased 2 items. Check out was smoother that other clubs. It just seems like a glorified Walmart. I will most likely cancel the membership and continue using a different brand club. read more

My family owns a small business, and we have been shopping at this Sam's Club for years, but over the last few months especially we've had a lot of mixed experiences. They're hours have differed a bit from whats posted online which was a bit annoying, but it's usually not a big issue. What did really throw us off was in the beginning of the COVID-19 pandemic they would tell people they were limiting the amount of shoppers without warning and we would show up needing supplies and didn't have enough time to wait to get in so we went without. In response we would get up extremely early and wait an hour in line to make sure we could get in, only for several people to jump ahead in line, and for the staff to decide against limiting shoppers and let easily 200 people in. No one was doing anything to stop people from crowding into areas or trying to promote distancing, and they even had a random police officer standing guard at the toilet paper. Since then things have settled down a lot thankfully, but it really put a strain on our business. Aside from obvious items, they have managed to keep the store well stocked over the last few months which we have appreciated. It's nothing for us to fill two flat carts, and staff is happy to let us leave carts up front when they get full so we can keep shopping which we also have found helpful. Our one complaint for this location is that it's nothing for us to have to spend $500-900 multiple times a month here, because we really need extra supplies right now, and the staff isn't really sympathetic towards businesses owners. Only one time we've been in did an employee tell us we could leave our carts up front and got us help loading all of our purchases. Our last visit we told two different employees we would need help unloading the carts in the vehicle, and even waited out front, and got no help. Overall, this location stays well stocked and it is typically clean and easy to navigate, but it definitely could work harder on providing a better service experience, especially when some of their customers are relying on them to keep their own businesses open. read more

Sam's Club - Front entrance. - Wholesale Stores Near Me - Winston-Salem, North Carolina

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I mean, for a big box store, this one is pretty ok. Always clean, staff is helpful and I never seem to encounter a large crowd. The parking lot is rather small. I also really love that they have a special way to check out. You scan your item with an app and it creates a list and when you're done, you pay! Walk on out. No long lines! They also have self checkout which another large chain retail store in the area doesn't. read more

Location convenient, gas quality is ok. Costco and Sheetz gas last longer and better quality. Sams is crowded on weekends and allows children to run In the store and roll on the ground in the eating area. This is a safety hazard and very unclean. read more

The workers don't have good working skills and got attitudes. And the managers don't help you at all. I'm over this store. They need customer service training read more

SAM'S CLUB @ Summit Square Winston-Salem NC, Handicap PARKING IS TOO SMALL. Going up there is a chore. Then staff has the nerve to say SAM'S DOESN'T OWN THE PARKING LOT. Compared to when the store first opened years ago, when there was ample parking; PARKING IS HORRENDOUS now. I called the number I was given to talk to someone and a regular person was on the answering machine, they didn't name a business or anything. Sound like a personal answering machine. I've been using the pharmacy all these years (love them). read more