Shane did a remarkable job on my kitchen backsplash. Clean, prompt, fair price. I highly recommend.read more

Let me start by saying that I'm a very picky consumer. I want things done right, and I want a deal…read moreon top of it. So what I'm about to say should carry a lot of weight. Working with Gomez Floors has been one of the best experiences I've had as a consumer. Ever. I would hands-down recommend Gomez Flooring to anyone and everyone with flooring needs. From the moment I stepped into their showroom on Burnet Rd, I was treated respectfully and with honesty. I spoke directly with the owner, Mr. Gomez, and his son, Javier. Both were professional and knowledgable. I knew what I wanted to pay, and they did not try to upsell me something more expensive, but worked with me on my budget and answered all my questions. I picked out some samples to take home so my wife and I could match the color and texture we wanted. Very nice process. Their prices were great too. I was quoted the installation upfront. Every other Flooring place I spoke to (three others) auto-included bags of cement in their pricing to level the floors, as if it was a requirement. Mr. Gomez told me from the start that it was a possibility, but they only charged per bag that was needed (spoiler, I didn't need any bags of cement to level my floors). Their prices were the best I found. As for the installation, they did an amazing job! 1000 sq ft of hardwood installed (glue down) in one day, including tearing out the carpet! Please realize though, this probably depends on a number of factors; whether the crews are available, the layout of the house, etc. I also moved as much furniture and knick knacks out of the way as possible, so the guys only had to move the heavier furniture before starting. Carlos and his crew (Urdial and Fito) started the install, and another 3 guys showed up later in the day. These guys are true professionals. Honest, respectful, and hard working! The floors are gorgeous. As a side note, the installation causes a ton of dust. Even though the guys wiped the furniture and cleaned the floors with mineral spirits before they left, be prepared to wipe down your whole house again afterwards. If I had known this, I would have covered my clothes in the master closet with plastic bags. Oh well, live and learn. I cannot recommend Gomez Floors enough. I'm completely thrilled with the whole experience; this is one of the few times I don't feel taken advantage of, but am happy to pay for the work performed. *This is a real review of services rendered, I'm not affiliated with Gomez Floors in any way.

Working with Gomez Floors was a great experience. They quickly scheduled us for installation and…read moreJose, who manages communication, is fast responder via email - unheard of with contractors! They also wore masks the entire time, and I'm so grateful I didn't have to ask! I appreciated that they helped us stay in budget and even though our floors were discontinued, found a very similar color of engineered hardwood. We did a portion of our house first, and we received so many compliments and thought it was done well - a month later we reached out to have them complete the rest of the house. They were able to do both our projects in a single day, which included tearing out the carpet. Ultimately, they installed hardwood in all our closets, bedrooms, upstairs hallway and even our staircase. Quality work and fair pricing. I cannot recommend Gomez Floors enough.

Really enjoyed meeting and getting our rugs and bathroom floor cleaned by Scentex!…read more We recently moved and didn't have time to get our rugs cleaned before we left our old home in Dallas area. I have a 'persian'-like rug that we've had in our family for about 40 years or so. Another that came with the house and one smaller one that I'd used in my old kitchen for 15 years. Also the grout in bathroom floor was nearly back and it wasn't supposed to be. Brian came on a Saturday, accompanied by his son. They were both very nice and did a terrific job getting the dog smells, dust, dirt etc out of these rugs... I mean they were so bad I wouldn't let them in the house until they cleaned up their act! Now I am very happy and proud to have them back in the house! Thanks guys! Can't wait until you come do our couches!!!

I made the mistake of using another company in a crunch, and realized how amazing Brian with…read moreScentex is. I wish I had my money back and could get a redo with Brian!!! He made my carpets, mattresses and couch looks like new without saturating everything. Also, after comparing the two experiences, I notice how much more time Brian took to get it perfect. Will not make the mistake of going elsewhere again!

Patrick was great. After contacting at least 7 companies, he was the most responsive and willing to…read moretake on the job. We had a 24" x 24" piece of carpet not installed when we moved into our house (they had a dog, I'm assuming that spot was stained). We have very tightly woven and complicated carpet patterns. Patrick installed the carpeting perfectly with all directions matching. He was very detailed and careful on cutting the additional carpeting and the installation. Thanks Patrick!

Patrick was great. We had an area of the carpet where a dog scratched out the carpet and padding…read more Home Depot stopped carrying this style so we asked Patrick to remove a piece from the master closet and re-patch the piece onto the floor. The job was perfect. You cannot even see the joins and I'm very impressed with his work. We then bought another piece of carpet for the master closet and he is scheduled to lay this for us. He did a great job, price was right and I would highly recommend him. Here are the before and after pics of his work.

Lonestar Carpets was a sub contractor for a broken pipe we had in our shower 5 years ago. One of…read morethe tiles started popping up a year or 2 later but the tiles were discontinued so I was worried about it breaking when trying to repair it so we did nothing, I didn't know what to do. I was told it was past the warranty because if it was a workmanship issue that would come up in the first year. Well the tile finally fell off and it turns out THEY TILED OVER A 2x4 THAT WAS NOT WATER PROOFED. When I contacted them he asked if I thought it would be sufficient to just put the tile back on and I said no I think there will be mold behind the wall, he never got back to me. The tile job was also very sloppy with uneven tiles, cracked grout and chipped tiles installed. I had let that all go, but tiling over wood in a shower is a really bad mistake and I will now have to spend thousands to replace the entire shower.

I needed to have my master bedroom carpet replaced after a plumbing incident and decided to have…read morethe entire home done. A friend recommended Lone Star Carpet. Garrett was incredibly helpful in choosing the replacement carpet and scheduling everything to accomodate me. The carpet was beautiful and the installation was top notch. They cleaned up meticulously after the installation and I am so happy with the results. I would highly recommend Lone Star Carpet for all of your flooring needs. They're reliable and hold themselves to a high standard for customer service. Great results for a competitive price!

Pros: The sales reps we've worked with are friendly and nice. They seem to know their stuff about…read moretheir products, and they carry a wide range of inventory. We used them for carpet replacement, backsplash demo and install, and floor demo and wood install. The sales reps are very agreeable and are good salesmen...confident in their products/service and make lots of promises. Have a pretty quick turnaround with ordering and install. Depending on the scope of project, they send in a large crew to get in and get the job done. Cons: The quality of the job lies in whatever crew and Project Manager gets assigned to your project. The sales rep becomes a middle man of trying to give "the customer is always right" vibe (or "let's keep the customer happy") AND "got to keep the PM happy or he'll probably leave the job with his crew". Sales rep will say, "yes, we can do that, let's make it right." Then the PM comes in and says, "the slab was uneven, that's normal, nothing we can do about it." The "we can fix this portion of the job, it's easy, just need to do this..." then becomes "choose the worst couple of spots and we'll fix those" because of pushback and excuses from the crew. No quality control. I'm giving two stars because they did a good job with our carpet installs, and our Sales Reps were nice guys. Just wish our "nice guys" could have had a crew that knew what they were doing and took more pride in their work. I've talked to other customers that had other crews work on their projects, and they did not have any of the same issues as we did. And they were surprised when they saw the pictures I'm posting.

All emotions aside, here are the facts. Covid Move- My…read morefamily and I moved across the country in 2020. It was a difficult time to find services for our new home and we settled on Lonestar Carpet for all of our carpet and laminate flooring based on a handful of online reviews that looked promising. The sales rep we had told us we were getting the best of the best (price was not our biggest concern as we wanted good value and longevity) and that we would get years of good use and value from our $8k + purchase with his company. Red flags- Right away there were problems. The pad we ordered was not the pad that showed up on installation day and one of the installers told my husband that he had never installed flooring before that day. When we called, the rep told us that he had misquoted us for the wrong pad and getting the correct pad would add thousands of dollars and weeks of time to our install. We were frustrated but we made the call, we didn't have weeks to wait. We had already put off moving in to get this job scheduled After installation- The installation of the laminate flooring was shoddy and the transitions started popping up right away. We also noticed seams in our carpets within a few months. We tried to call several times and got no answer. The companies who provided the materials refused to talk to us, sending us back to our rep. We ran in circles. It is what it is- The time in our life was incredibly chaotic and we made the decision to do what we could to mitigate the issues and moved on with life. Looking back, I wish I would have had the bandwidth to push harder or drive to their corporate office to talk face to face, but things in 2020 were difficult and we let it go. 2023- time for new laminate- The problems with the laminate had gotten so bad we decided to replace it once and for all. We found another company with lifetime product and installation warranties and set the date. My husband pulled up the old flooring and the reason for all of the lifting and cupping became very obvious. There was no moisture barrier installed on the concrete sun floor, no preparation of any kind, nothing. We looked up the installation manual for the flooring (we still had a box in the garage) and found a guide from 2017 stating that a moisture barrier of at least 6mm must be installed on concrete sub floors. "We could just walk away" - We called the rep, he and his boss took two days to get back to us. When he called us with his answer it was that "the company changed its policy on moisture barriers in DEC of 2020 and since our floors were installed in August of 2020 "we could just walk away from you." He went on to say "the floors have no warranty, zip" and "we don't have to do anything to help you." When I tried to tell him I had found something from 2017 indicating that was not correct he talked over me, became agitated, and told me that his company would "go above and beyond" by filling out a claim form against the flooring manufacturer. In short, Lonestar Carpet was not going to do anything to stand behind its work or its customer. Their "above and beyond" was to fill out a claim form, which the sales rep told me repeatedly he "didn't have to do." Take aways- There are a lot of flooring companies with excellent reputations. Many of them stand behind their products and services with lifetime installation warranties representing companies who offer the same on their products. Why would you choose a company that considers it "above and beyond" to fill out a form and pass the buck to the manufacturer? Why would you choose a company who employs sales representatives who yell at and blame their customers? I feel that my family and I were taken advantage of in many ways by this company. I will not be having them fill out a claim form, or provide any other services for me and I am warning as many people who will listen to shop around. Flooring is a huge investment, it is supposed to last a long time, the company you choose will be represented in your home for years. We learned the hard way so you don't have to.

Our White Oak hardwood floors in our condo had gotten scratched over the years and there was some…read morewater damage in a few areas where the boards met. So, we hired Alex to sand and refinish our floor, and apply coats of a new matte finish to seal it. Alex did an OUTSTANDING job and our floor looks just beautiful again! We were so pleased with his work. Alex is responsible and professional and his quote was reasonable. I highly recommend Alex and Uriostegui Hardwood Flooring and I'm very happy to support this small business. Leslie Keyh

Alex and his team did an excellent job refinishing our pecan floors. They were courteous,…read moreprofessional, fit into our schedule to complete a large job, and were competitively priced. They moved furniture and covered shelves with plastic to keep everything clean. We love the result. I can highly recommend them!

I can't say enough good things about this flooring company. They are meticulous with their floor…read morepreparation which is key to get the best finished product. Jose explained everything each step of the way. Kindest team of guys to work alongside on a project. Hire floor access, you will be happy you did!

I had Floor Access install about 1300 sq ft of gorgeous hardwood floors. They were on time,…read morecourteous, cleaned up everyday, and very professional. Also they did this method called undercutting around my fireplace travertine. This process makes it look really slick like the wood is tucked under the stone. I am very pleased with their services. I am also a real estate stager and recommend Floor Access for carpet replacement. My clients have been so pleased with this company and their professionalism.