Well where to begin .... After I had just purchased my house I hired Lance's company to do a…read moreextreme deep clean and full power wash of my house. I was quoted 2800 which is beyond excessive but having no other choice on such short notice and him having decent reviews I choose his company. Nothing was done, the house was filthy , the rugs were half cleaned and still stunk, windows had inches of dust on them, fans covered, hardwood floors scratched and the outside/ driveway was never fully power washed. The small section he did resulted in damaged ceder and needed to be replaced. Took days to get in touch with Lance, and when I finally did he took 0 responsibility put the blame on his people and refused to refund me partially as I had done the job we hired him for by that point. The kicker is he willingly employs a known scam artist by the name of Jeremy Williamson. Who will reach out during the job to offer contracting services. He will then take money , and stretch it out while begging for help with his car , food etc all the while not finishing the job. The little amount he does is wrong, not up to code and flat out doesn't work. In addition to the piles of debris he leaves in your yard. He constantly changes his quote of money owed and what service he will actually be providing. On top of this he will threaten you and your family harm if to pay him what ever money he claims he owe if you catch on and stop paying. Lance has been told about Jeremy yet doesn't care and still employs him. Stay far far away from this sham of a company

TLDR: They stole from me, did absolutely horrible work, attempted to charge for work they didn't…read moredo, and didn't follow through on the work they were supposed to. DO NOT USE THEIR SERVICE. First impressions were good with this place, but it later turned in to a nightmare. Their cleaning crew stole from me, they did poor quality work - even after calling them back a second day I still had to point out areas they missed a third time. Baseboards were not wiped down, carpets were still unvacuumed in some rooms, the floor in the kitchen was still a mess, they didn't even clean behind doors. I got so frustrated that I eventually told Lance, the owner, that I didn't want to hold the cleaning crew's hand any longer to show them what needed to be done. They charged an arm and a leg for their subpar service, and attempted to charge me for services I never requested until I disputed that as well. It was agreed that if the cleaning was not up to the requirements of my Landlord that Lance would send his team back to fix it. That was also a lie. I got him in touch with my Landlord and the only thing Lance said was "I'll get with my team tomorrow" then never followed up on it so my Landlord charged me for cleaning again. I attempted to follow up with Lance on all this for two or three weeks but he just started ignoring me entirely. If I could give negative stars I would not hesitate. 0/10 service.

I called Mr. Wayne on New Years day expecting to get a VM, but he answered the phone and we…read morescheduled an appt for 8 AM the next day. He showed up on time and completed the job professionally and to my complete satisfaction. Originally, he was going to do two rooms, but we added a hallway at my request and when he was finished, I had to ask him to revise the bill because he was not going to charge me for the extra hallway. Very honest, polite and I would highly recommend him.

From the owner: A&R specializes in Austin surrounding carpet cleaning, tile and grout cleaning, upholstery…read morecleaning, office carpet repairs,mattress cleaning. Our customer service system begins from the moment a customer calls our office. We specialize in making people happy!

Really enjoyed meeting and getting our rugs and bathroom floor cleaned by Scentex!…read more We recently moved and didn't have time to get our rugs cleaned before we left our old home in Dallas area. I have a 'persian'-like rug that we've had in our family for about 40 years or so. Another that came with the house and one smaller one that I'd used in my old kitchen for 15 years. Also the grout in bathroom floor was nearly back and it wasn't supposed to be. Brian came on a Saturday, accompanied by his son. They were both very nice and did a terrific job getting the dog smells, dust, dirt etc out of these rugs... I mean they were so bad I wouldn't let them in the house until they cleaned up their act! Now I am very happy and proud to have them back in the house! Thanks guys! Can't wait until you come do our couches!!!

I made the mistake of using another company in a crunch, and realized how amazing Brian with…read moreScentex is. I wish I had my money back and could get a redo with Brian!!! He made my carpets, mattresses and couch looks like new without saturating everything. Also, after comparing the two experiences, I notice how much more time Brian took to get it perfect. Will not make the mistake of going elsewhere again!

I should've known better to read previous reviews and this would've saved me the money and…read moreheadache. So here's hoping to save another person from having the same problem as me please do not book with this company. I don't even know where to start but basically I started a project on yelp reaching out to cleaning services. I messed up and booked with the fastest responder (Grecia). She was super nice in the beginning. She quoted me higher than other places that quoted me but she came and did an in person walk through and specifically said my house is not that dirty and lowered her price (priced me at 240). Not to mention she didn't have to clean the whole house. Not the fridge or the oven or the pantry or another guest room (didn't want it cleaned). She started her service at 11:30 and finished at exactly 3. I left her in my home without my supervision because she was so nice and I trusted her to do her job. When she messaged me she was done I sent her money right away. Before I came home I texted her that I would inspect the house and once I got home I told her it was still dirty and she accused us of dirtying the house hours after she finished cleaning. (She left at 3 and we came home at like 7) BTW I booked for a DEEP CLEANING. My house wasn't that dirty (words that came from her mouth) but I wanted all the corners and windows and dusk to be cleaned. I sent her pictures right away saying we are not satisfied with the service and she agreed to come back but to only clean pictures of what I sent her like almost a week later. Next day I kept finding more and more missing spots and sending more pictures I was afraid that if she left thinking she did a job well done that when she came back, it still wouldn't be up to par. I texted her and apologize but we would like a refund instead. She refused and said she clean my house for 5 HOURS. She came at 11:30 and left at 3. But she "cleaned" for 5 hours. I even offered to tip (pay her for her time) cause I do think she should be compensated for working. She said no and that if she refunded me money then she's gonna charge me 180 for a regular cleaning. If you look at my pictures I don't even think that a regular cleaning would've justified the work given. She complained that I didn't pay enough that's why I received the quality that was given. When she priced it herself. She admitted to not doing a fully good job because she didn't think it was worth her time. I told her she didn't have to take the job if she thought it was "cheap". I did not beg for her to lower her price. I just wanted the soonest person available and now I have to deal with the headache of filing a complaint through yelp to hopefully get my money back. If I could add more pictures I would add pictures of time stamps and text messages. She started threatening me cause I said please let's resolve this peacefully I don't want to leave a bad review. She flipped her shit and said her business does not relay on yelp. I mean obviously but if I can save someone else from making the same mistake then there you go.

Quick and easy responses to set up the appointment. We set up a move out clean and Grecia did an…read moreexcellent job. Highly recommend this crew. Very cost efficient and friendly!

Very bad service! The owner is mean and inpatient! Harassed me all day long as I simply asked to…read morepay after I visited the house!

Paul came out on time he texted me before arrival which was nice for approximate time. He did an…read moreexcellent job at cleaning and deodorizing my carpets my house smelled fresh and looks great. I would definitely recommend using magic touch they even applied a pet deodorizer in my room since our doggie sleeps there, it smelled fresh.

Friendly, careful with our furniture. Reasonably priced. 85…read morecharacters so I love chocolate.

Great, friendly service! Cleaned entire upstairs and got stains out that I didn't think would come…read moreout. Highly recommend!

We were looking for a carpet cleaning service for our home because we have pets and the carpet…read moredefinitely had seen better days since we had moved in. After comparing reviews and prices at multiple places, we reached out to Ted and are glad we did. Ted was very friendly and professional. He did a fantastic job on the carpet cleaning and finished faster than we expected. Our carpet practically looked brand new! We would definitely recommend Grateful Ted's and will reach out again when we need our carpets cleaned in the future.

I am very grateful to have found Grateful Ted's Carpet and Tile Cleaning! I have two dogs, one is a…read morerambunctious one-year old rescue "puppy". In addition to the usual puppy accidents, she ate an entire Razzleberry pie which had been cooling on the counter while we were away. Needless to say, our carpets were stained and stinky. I had little faith that they could be cleaned and deodorized to an acceptable degree ever again. I called Grateful Ted after reading all his 5-star reviews. He came out next day, did a fantastic job at a very reasonable price. He got out all of the nasty red stains and his deodorizer is the best I've found.He never tried to up sell me with expensive add on products as many other carpet cleaners do. I highly recommend this company!

This is a really great company. The owner is a super nice guy and went out of his way to make sure…read moreI was really satisfied with his service. I had him come out to my apartment to clean my vomit stained couch and carpet (sorry to gross you out-it wasn't my best week) and not only was he really nice and professional but he just seemed like a really happy go lucky kind of guy. I've gone with big name companies before but they are never as easy to work with. Not to mention on prices-he was willing to work on my carpet stain for free after having worked on my couch (which I paid for) and did a great job on both. Honestly, if you're weird about strangers in your house (which I kind of am) I know this guy is harmless and good at what he does.

Dustin was wonderful. He helped me get my carpets done before Christmas. Very fast and efficientread more