Soleil Floors exceeded every expectation I had for a flooring company. Having remodeled two homes…read morebefore, I can honestly say I've never worked with a company that handled a flooring project this well. We had them replace existing hardwood through out the entire home with luxury engineered hardwood. Their communication was exceptional, especially since I was living out of town during the remodel. They kept me informed every step of the way, and their professionalism, craftsmanship, attention to detail, and execution were second to none. Our hardwood floors turned out absolutely beautiful, and because of this experience, I've already hired them for additional projects. They're truly a dream to work with. To top it all off, their pricing was better than other companies we considered, yet the quality of their work was unmatched. I wouldn't hesitate to recommend Soleil Floors to anyone looking for a company that genuinely takes pride in what they do.

We had a horrible experience with Soleil Floors. From the jump, the number of days the job would…read moretake was incorrect; they told us one... it took more than one. Our rep didn't think through the job and asked the day of install about our baseboards then claimed it was a "client change" to the job. I didn't think of the baseboard situation as I don't do this for a living. There sales rep did not do enough due diligence guiding us through our vision. The wood floor itself is great and high quality but the rest was a nightmare. Don't have them do anything other than flooring - their light construction and painting is honestly incompetent and terrible. Lastly, new carpet for our family room. They upsold us a super plush pad then failed to write it up correctly. When I asked why the pad was not correct (after install) they acted like I'm a carpet pad expert and I ordered the blah blah blah 8 pound something or other. They were wrong, got it wrong, I opted not to PAY to fix it so I'll live with it, I guess. Overall, terrible experience but it could be the rep I got. Totally uncoordinated and a lack of communication for what we needed for this project. Very disappointed since we used Soleil as a referral from a friend.

Excellent selection, fantastic service and install. Highly recommend them. We did carpet, tile,…read moreand hardwood. Ibrahim was excellent on his recommendations, in a no hard sell manner. Installation was flawless, on time and exceeded our expectations. They move the heavy furniture with care and return it to original location when job is done.

The gentlemen who helped us was very nice and knowledgeable. We did find some carpet samples we…read moreliked, but they only offer one pad. We had the exact measurements but they couldn't quote us an exact price and they estimated about $1,300 - $1,500 dollars, -1 star. Now we are talking about one small bedroom 10x12 with a small closet. Since it's under 500 sq ft there is an up charge for installation but they couldn't tell us how much that was either, -1 star. We ended up at Lowes and for $600 we are getting stain master carpeting, with a high quality stain master pad (they offer three grades of padding), and that price includes installation.

Pros: The sales reps we've worked with are friendly and nice. They seem to know their stuff about…read moretheir products, and they carry a wide range of inventory. We used them for carpet replacement, backsplash demo and install, and floor demo and wood install. The sales reps are very agreeable and are good salesmen...confident in their products/service and make lots of promises. Have a pretty quick turnaround with ordering and install. Depending on the scope of project, they send in a large crew to get in and get the job done. Cons: The quality of the job lies in whatever crew and Project Manager gets assigned to your project. The sales rep becomes a middle man of trying to give "the customer is always right" vibe (or "let's keep the customer happy") AND "got to keep the PM happy or he'll probably leave the job with his crew". Sales rep will say, "yes, we can do that, let's make it right." Then the PM comes in and says, "the slab was uneven, that's normal, nothing we can do about it." The "we can fix this portion of the job, it's easy, just need to do this..." then becomes "choose the worst couple of spots and we'll fix those" because of pushback and excuses from the crew. No quality control. I'm giving two stars because they did a good job with our carpet installs, and our Sales Reps were nice guys. Just wish our "nice guys" could have had a crew that knew what they were doing and took more pride in their work. I've talked to other customers that had other crews work on their projects, and they did not have any of the same issues as we did. And they were surprised when they saw the pictures I'm posting.

All emotions aside, here are the facts. Covid Move- My…read morefamily and I moved across the country in 2020. It was a difficult time to find services for our new home and we settled on Lonestar Carpet for all of our carpet and laminate flooring based on a handful of online reviews that looked promising. The sales rep we had told us we were getting the best of the best (price was not our biggest concern as we wanted good value and longevity) and that we would get years of good use and value from our $8k + purchase with his company. Red flags- Right away there were problems. The pad we ordered was not the pad that showed up on installation day and one of the installers told my husband that he had never installed flooring before that day. When we called, the rep told us that he had misquoted us for the wrong pad and getting the correct pad would add thousands of dollars and weeks of time to our install. We were frustrated but we made the call, we didn't have weeks to wait. We had already put off moving in to get this job scheduled After installation- The installation of the laminate flooring was shoddy and the transitions started popping up right away. We also noticed seams in our carpets within a few months. We tried to call several times and got no answer. The companies who provided the materials refused to talk to us, sending us back to our rep. We ran in circles. It is what it is- The time in our life was incredibly chaotic and we made the decision to do what we could to mitigate the issues and moved on with life. Looking back, I wish I would have had the bandwidth to push harder or drive to their corporate office to talk face to face, but things in 2020 were difficult and we let it go. 2023- time for new laminate- The problems with the laminate had gotten so bad we decided to replace it once and for all. We found another company with lifetime product and installation warranties and set the date. My husband pulled up the old flooring and the reason for all of the lifting and cupping became very obvious. There was no moisture barrier installed on the concrete sun floor, no preparation of any kind, nothing. We looked up the installation manual for the flooring (we still had a box in the garage) and found a guide from 2017 stating that a moisture barrier of at least 6mm must be installed on concrete sub floors. "We could just walk away" - We called the rep, he and his boss took two days to get back to us. When he called us with his answer it was that "the company changed its policy on moisture barriers in DEC of 2020 and since our floors were installed in August of 2020 "we could just walk away from you." He went on to say "the floors have no warranty, zip" and "we don't have to do anything to help you." When I tried to tell him I had found something from 2017 indicating that was not correct he talked over me, became agitated, and told me that his company would "go above and beyond" by filling out a claim form against the flooring manufacturer. In short, Lonestar Carpet was not going to do anything to stand behind its work or its customer. Their "above and beyond" was to fill out a claim form, which the sales rep told me repeatedly he "didn't have to do." Take aways- There are a lot of flooring companies with excellent reputations. Many of them stand behind their products and services with lifetime installation warranties representing companies who offer the same on their products. Why would you choose a company that considers it "above and beyond" to fill out a form and pass the buck to the manufacturer? Why would you choose a company who employs sales representatives who yell at and blame their customers? I feel that my family and I were taken advantage of in many ways by this company. I will not be having them fill out a claim form, or provide any other services for me and I am warning as many people who will listen to shop around. Flooring is a huge investment, it is supposed to last a long time, the company you choose will be represented in your home for years. We learned the hard way so you don't have to.

Extremely helpful: 1. Scheduled to meet my needs…read more2. Alerted me when on the way and showed up on time 3. Had a couple of unexpected problems (my mistakes). Solved 4. Finished slightly ahead of quoted work time 5. Charged me original quote. OUTSTANDING JOB

Carpet Now makes the process easy with top quality product and a fine installation team. Tim was…read moregreat at introducing the DreamWeaver carpet, which is very comfortable under foot. We were able to choose the color needed. From deposit to install was 10 days, and saved us at least 30% vs. the competition. The install team led by Leonel was excellent from start to finish and clean up. They even moved our furniture aside and back onto the new carpet. Beautiful!

Albert and team did an excellent job at remodeling our master shower. Albert made sure all requests…read morewere addressed even after the install. ATS is recommend for your next bathroom project.

I hired Advanced Tile Solutions to re-do the flooring in my new construction home prior to me…read moremoving in to it about two years ago. Since then, it's been an uphill battle trying to rectify the massive amount of damage the company and the owner caused to my home. First, the owner, Albert, was never around to supervise his employees. I know nothing of the flooring industry but when his team wasn't even using tile spacers and left the grout lines uneven I started calling the owner to come supervise his employees. His response? "You can supervise them yourself, it's your house and they should listen to you". The extent of the damage doesn't stop there. The grout itself was mixed wrong so it immediately started flaking. There were sheetrock damages to some of my walls where his employees had run equipment into them and left holes. The baseboards were painted over with the wrong color, cracked, and left damaged. My counters in the kitchen and my bathroom were damaged and the only good thing I can say is that at least the owner paid to get those fixed. Let's talk about the stairs next. My stairs started falling apart within the month that they were tiled. The pictures I uploaded show that there is no tile on the stairs even though the owner promised to fix them almost two years ago and still has not. I have several text and email conversations with him promising me that "in time" he would fix them. Again, it's going on two years and he hasn't completed the project and has resorted to screening and avoiding my calls, meanwhile, the concrete board that goes below the tile on the stairs keeps falling apart. To add to all this, I bought over $6000 worth of materials that he used and I haven't even received a reimbursement on the materials so I could at least hire another company to demo and re-do my home. I have a signed contract with him promising a one year warranty on all his work that he has yet to make good by, which, by Texas legal standards, is completely illegal so it looks like I'll have to take him to court now. In a nutshell, my entire home needs to be re-done and the owner is taking no responsibility to fix it. He did try running it through his insurance but his insurance provider didn't cover the damages because it was so negligently done and they don't cover negligence. Until the owner takes responsibility of the damages caused to my home I would say look elsewhere for a true professional.

Kenny and his crew are some of the most reliable contractors I have dealt with for the many…read moreupgrades we've done to our home. They are on time, accessible and responsive, and they do excellent work. We had them put epoxy on our garage floor, slats on the walls, and a very sturdy shelf on one of the walls. Since we have a one-car garage that was packed to the gills, their work was almost life-changing for us! Highly recommend this company.

Kenny and his team do an amazing job. I left speechless on how our floors turned out. Stellar…read moreservice and communication all the way through the entirely of the process. They are truly the best in the business. I would highly recommend them if you want some nice looking floors. 11/10 would use them again in the future. Very happy on how everything turned out! I'll be having them install my garage storage cabinets soon.

Bernardo and his team were absolute pros with the flooring replacement project on our new home. His…read moreteam showed up on time and got right to work removing the old carpet and tile flooring and installing the new tile and wood very quickly. He and his team made sure it was a true turn key job and was very helping making suggestions and answering questions. Couldn't recommend him enough!

Professional, clean, easy to work with and quality work at a fair price. We purchased a new home…read moreand wanted the rooms with carpet removed and replaced with the existing flooring in the common areas. I purchased the flooring & materials. Kings Perez removed and installed everything. Great work, we are 3 months past the completion and zero issues. The new flooring was tied into the existing flooring properly. Love the work.

We bought our home in Austin and originally hired another flooring contractor to install brushed…read morewhite oak engineered hardwood throughout the house and on the stairs. Unfortunately, that experience was a disaster. The floors were never properly flattened, and the installation was a complete botch job. We found Julian online, and from the start he was professional, knowledgeable, and confident in how to fix the situation. He came by, explained how he could remove the damaged flooring and would install everything correctly, and gave us a reasonable timeline and rate. We decided to move forward with him, and we are so glad we did. Julian and his two crew members were outstanding. They were always on time, incredibly respectful of our home, and as clean and careful as possible throughout the project. Their professionalism and attention to detail really stood out. Julian also kept us updated throughout the process by sending photos and videos along the way, which gave us a lot of peace of mind and helped us see the progress being made. He also went above and beyond when we asked to add extra work to the job, including tiling our fireplace and removing a built-in bookshelf. Not only did they handle those tasks beautifully, but they patched the wall and ceiling so well that you would never even know the bookshelf had been there. Julian also installed the flooring on our stairs and made a few recommendations about the flooring pattern that ended up making a huge difference in the final look. His experience and eye for detail gave us a much better result than we even expected. What started as one of the most stressful parts of our homeownership experience ended as well as it possibly could have thanks to Julian. We only wish we had hired him from the beginning. We highly recommend Julian to anyone looking for a professional, skilled, and trustworthy flooring installer. Thank you, Julian, for making our vision come to life with such a beautiful and professional installation of our brushed white oak.

The installation was very fast and efficient. The team also did a great job protecting the…read moresurrounding areas with plastic sheeting to keep the dust contained. Overall, they were very professional and did an excellent job. Highly recommend this company!