Easy quote and booking process. In addition, the staff was simply the best with being attentive to…read morethe needs of a group of aging passengers. Really appreciate the great customer experience!

Was extremely professional from beginning to end! From airport transport to port canaveral and…read morepick up 5 days later and took us to the train station. Would highly recommend to anyone especially with a big group. We were a group of 8 and had 11 pcs of luggage and carry ons!

It was an awesome 10-days traveling with Marty! Never a dull moment, complete with insightful…read moreconversations of all things Orlando and much more. We had needed a ride for 7 people, 5 large suitcases and a portable wheelchair initially from the airport to the hotel near the Disney area and back again. Since 7 is one too many for your typical Uber or Lyft, I widened my search for transportation to and from the theme parks for our 10-day stay. For a well-dressed chauffer, always on time if not ahead of it, bringing you around in a comfortable luxury SUV, Marty's rates were reasonable. No regrets in taking a chance and trying him out. Will gladly do so again on our next Orlando trip. My only regret though was not having a group photo with him as we were too excited to hit the parks at opening each morning and too tired when we got home after closing them each day. Marty was that patient and flexible with our long and crazy hours. Not to mention our pushing through despite the hurricane bearing down on us. You gotta love his morning videos too - giving you your preview for the day ahead. Cheers and more power Marty!

I had a terrible experience with Uber. I placed an order that never arrived, yet I was still…read morecharged. To make matters worse, when they processed the refund, they sent it to a card that does not belong to me. I have been trying to get this resolved for almost 20 days, but customer support has been completely unhelpful. No one has taken responsibility or provided a real solution. This was clearly an error on Uber's system, but I am the one paying the price. It is unacceptable to keep a customer's money because of your own mistake. I expected much better service and accountability from a company like Uber.

In town this week from Chicago visiting my son, he picked us up for the day and realized later that…read moreour hotel is further away than we expected. He was too tired to drive us back, so we called for a taxi. Our driver, Jorge, was absolutely wonderful! He was incredibly polite, we had great conversation and he was so wiling to help us find anything in the Orlando area - really just a great ride all around. We will definitely be using this taxi service again, during the rest of our stay now and anytime that we're in Orlando in the future, and we will be calling on Jorge for more restaurant tips and suggestions!

This is an unlicensed vehicle-for-hire service operating out of a regular personal car with no…read moretaximeter. We did have the driver waiting for almost 30 minutes before departure, so a waiting fee was absolutely fair and expected. However, instead of using a standard meter or charging a reasonable wait rate, he charged a completely arbitrary, forced flat rate of $64 total ($54 for a short 9-mile airport ride plus $10 for waiting). He didn't even provide any receipt. While the wait was our fault, charging illegal, unmetered rates to passengers is not the way to handle it. Use an official city cab or standard rideshare instead to ensure transparent pricing.

Our driver, Ingrid, was so helpful and patient. The car was very clean. We had a mix up on our part…read moreand had to change plans when Ingrid arrived. She helped getting our ride figured out. Ingrid was wonderful And I really liked her play list, too.

Uber across the country continues to stagnate and even degrade as a business. Cars are late,…read moredirtier, & sone drivers are suspect. Prices are not reasonable during so called surges. I rate and tip well on the uber app. I feel for the drivers trying to earn a living. Under what I see as a flawed and greedy corporate business model. It's hard to contact Uber when something comes up. The web site is poorly designed. Receipts aren't always mailed out or updates when you tip late. It seems their main aim is to sell you side services. Uber seems to have cynically exploited advancing the taxi profession. Now they're the problem. My guess is they're "driven" by margin compression above all else. I wish there were alternatives.

Very easy to navigate from the airport and clear instructions for return! Friendly drivers, clean…read morevehicles, and very prompt.

Everything went well, from the airport check in to the drop off. The communication was top tier I…read moreappreciate Mears.

I had a terrible experience with Yellow Cab Orlando, and I would strongly caution others before…read moreusing this company. While staying at Disney's All-Star Sports Resort, I called the hotel front desk to ask about transportation to Orlando International Airport because I wanted to book Mears Connect. I was transferred to Yellow Cab, believing I was speaking with Mears Connect. When I was quoted $75 for a cab, I clearly declined the service. The representative then asked if I wanted to be transferred to Mears Connect instead, and I said yes. I completed my reservation directly with Mears Connect for about $16. I never confirmed or authorized a Yellow Cab reservation, nor did I receive any confirmation that a cab had been booked. On the day of my departure, I received two messages--one from Mears Connect and another saying a cab was on its way. When the cab arrived, the driver called my name. I specifically asked if he was with Mears Connect, and he said yes. Since English is not my first language and I had difficulty understanding his accent, I believed he was my Mears Connect driver and got into the vehicle. I found it weird and I told him I thought it was going to be a bus instead, he said "no no they sent a cab" Only after I showed him my Mears Connect QR code did he tell me I was in the wrong vehicle. The company then claimed I had failed to cancel a cab reservation that I never knowingly made in the first place. The driver insisted I pay because he had already driven to my hotel, even though this confusion resulted from the company's booking process--not anything I had done. To avoid missing my actual Mears Connect bus, I paid the fare that had accumulated just so I could get out of the cab. What happened next was completely unacceptable. After I boarded the Mears Connect bus, the Yellow Cab driver actually came onto the bus, approached me in front of other passengers, and told me he should have kept my luggage until I paid. I found this intimidating and unprofessional. This entire situation was caused by a reservation I never authorized. I have asked the company to review the recording of my original phone call, which should clearly show that I declined the $75 cab and only agreed to be transferred to Mears Connect. This experience added unnecessary stress to my trip and is not how customers should be treated. I hope the company reviews its booking procedures so this doesn't happen to anyone else.

absolute horrible experience. the only reason I decided to use them was for a car seat. never, ever…read moreagain.

We ordered a private car service from MCO to Sarasota and were really happy with these guys. They…read morecame on time, had a water bottle waiting for us and drove us to our hotel with no problems. Car was very clean and the driver was super nice, my wife loved it!!!

Fantastic experience with great communication and easy set-up. Highly recommend. Denis was…read moreattentive and the driver Daniel was very professional.

Sasha and his employees are fantastic. I wish I had them back in my hometown of Chicago. Quick and…read morecourteous. Always extremely clean cars that are spacious. Thank goodness Sasha is on point with confirmations because I messed up what time to be picked up to be at the airport on time. Never fear! Sasha made it happen and I had a great driver who got my family and I to the airport on time with a smile. Ive been using this service for 8 years and will never use another. Thanks again!

Great, high-end shuttle service…read more We used OOWs from Orlando Airport to Cocoa Beach for a cruise we were going on... The owner Sasha is very organized and prompt - He contacts you multiple times to confirm pickup locations and times, and his driver is on-time. Excellent travel service... We will definitely use again when taking another cruise.

Just use Uber. This place price gouges because it's next to a jail. Their rates are insane.read more

We attempted to get an Uber/Lyft at 4:30am Sunday Morning to get to the airport. No one would…read moreaccept the drive. We were forced to quickly find taxi service to make our flight on time. Google search recommended 24seven taxi. Fee was twice as much as Uber/Lyft. But we needed to get to the airport so we accepted. "Olu" arrived in a reasonable amount of time. He helped load the luggage into the vehicle. He was pleasant to speak with. About half way through the drive he asked if we had and could pay with cash. He said the company would refund the credit card charge after the fact. During the drive I checked my bank statement. The charge "finalized" before we arrived at the airport. He continued to ask for cash and said "the owner will call you". I showed him that the transaction has already gone through. "I'm not going to pay you twice and get no receipt that I paid in cash". BUYER BEWARE!!!! Their phone number immediately hangs up on you. Their social media is spotty at best. I attempted to give them the opportunity to respond before writing this. I received no response. He also had the nerve to ask for a "gift" after attempting to shake me down for cash and credit card payment. Maybe this is a single driver issue? Maybe the driver was the owner? Pay the extra money to schedule an Uber/Lyft ahead of time when needing a ride at a low volume time. ***Update**** Owner called me to apologize about the situation explaining he is attempting to have drivers take payments directly to cut out a middle man (card processors), but the online functionality has not been disabled to allow for clear communication between clients and drivers. If this had been clear ahead of time, we would have had a much better experience.