I'm not buying a mattress just yet, but dropped in the other day to check some out. Marcos was…read moresuper nice and helpful and answered a a lot of questions! Will look for him when I'm ready! Also, they have a very large selection at this location!

Carlos was helpful and informative, he went out of his way to assist me with our recliner and bed…read morepurchase. The store was clean and tidy. I tried a few different mattress upstairs and down, all super comfy and clean. Delivery was next day and they were super great, professional, respectful, and quick. They set up our bed and recliner perfectly. We love the selection and are happy with our Beautyrest and our new recliner, so comfy! Thank you Mancini, we're grateful for your business!

Great selection of mattresses here. Jason was an extremely…read morehelpful and knowledgeable employee! Very friendly and explained the good deals that were available in the store! A very enjoyable experience overall. TY JASON!

Andreas helped me decide on a mattress and was very helpful. He guided me through a few of the…read morecategories to narrow things in on a hybrid style, then showed a few options across price points. Staff was friendly. Checked in to make sure I had the right info, didn't have questions, and generally help out. Delivery scheduled for next day and I opted for their $100 delivery service to come set the mattress up. Haul away of old mattress included.

"Very helpful, extremely knowledgeable and consultative, rather than salesy."I didn't feel rushed…read moreor pressured at all." "Fantastic sales rep... friendly customer first attitude."

I came here on Sunday so I could try some of the bed mattress. I was greeted by the store manager,…read moreIra. I also had ChatGPT helpful advice based in my needs. The store happened to have President's Day-sale so I got a discount on the mattress but I also got the mattress cover and they offered a free king pillow and I bought another one. So it became a wash in the end. The store offers a 365 days trial as well so you can return it if it doesn't work out. The mattress was delivered yesterday and they took the old mattress away.

Upon seeing a sweet Wirecutter sale, I visited the Saatva Union Square Viewing Room in November…read more2025. Beautiful showroom: no hard sales tactics, yet people were available to answer any questions. I tried several mattresses in my price range and headed out. Next day, I jumped online to purchase the 11.5" Firm Queen Saatva Classic using the Wirecutter sale, clicked purchase, and the sale disappeared - yikes! Called customer service and they honored the sale price immediately and with pleasure - yay! Mattress arrived two-ish weeks later - delivery process was seamless - and wow was it firmer than I remembered! The literature says to give it a few weeks. I gave it six weeks and decided to exchange. Headed back to the Union Square showroom and met Sirius at the front desk. He is amazing - siriusly amazing! - and such an asset to the company. Sirius helped me figure out the mattress I liked in store was the Classic Firm 14.5", not the 11.5" - totally my bad. Sirius then explained the difference between the two and went way above and beyond to make sure I was happy and comfortable with my exchange. Yes, Saatva is a solid company based on my experience, from a terrific showroom to no hard sales tactics to helpful customer service to communicative and efficient delivery, but what brought me to Yelp is Sirius. This guy seriously likes people and is seriously knowledgeable about mattresses and toppers and pads and sheets and he seriously likes his job and he seriously likes the company. Everything he did felt intentional and present and I am seriously happy he was in the showroom that day.

I'm writing my review perhaps a bit prematurely as I haven't even gotten my mattress yet, but I…read morewant to weigh in on what a great experience I've had thus far. I am surprised my current mattress is dying despite being only 6 years old. They used to last much longer but these days, not so much I guess. I had known about Saatva for some time as they are rated some of the best mattresses out there. Chat GPT narrowed in pretty quickly on one. I decided to visit the SF showroom and I would say if you live anywhere near one you absolutely must visit to try out the different mattresses. The one Chat steered me towards was a quick "no" by both of us. We fairly quickly narrowed it down to 2. Went home and did more research and the next day (today) returned to re visit them and made the deal. I ended up getting over $800 off with the spring sale, a referral from a current mattress owner and signing up for their marketing e mails. I got the Zenhaven latex, which was a surprise even for me but it is the most durable mattress in the store and it felt great, so why not? I was tempted by the motorized frames but didn't go for it. What makes Saatva such a great company is you can return your mattress for another one, add a frame later if you want (those are non returnable, just FYI), etc. The company nails great customer service. Every staff member in the store was super friendly and helpful but Jenny Spitz spent at least 2.5 hours with us answering every question expertly, discussing the options, pros and cons and doing everything to make sure we are happy. They are non commissioned so that is a little surprising but whatever they're doing works because it's way better than a high pressure sales person following you around steering you towards the most expensive mattress. I haven't slept on the new mattress yet but I'm confident I will love it and I know if I don't they will make it right, so that is total peace of mind. I love the company and it would take something catastrophic to change my opinion on that which I don't expect. Unless something changes this review stands as a solid 5 star. Again - do not buy one sight unseen. Be sure to go into the immaculate showroom first - you won't regret it.

I am so happy with the bed I bought from Aladdin mattress! Anas was helpful from beginning to end…read moreand made sure the bed was delivered / placed to my liking. I was concerned at first thinking it was used but it is indeed new. I am shocked because I bought the same bed purple 3 in a queen 5 or 6 yrs ago for $2.1k and to be able to have the same bed in a king for $1.1k completely new made me extremely happy! Sure there is no warranty from purple but they given you a 30 day guarantee and I know this mattress will last the test of time just like my queen did!! I will definitely be buying from Aladdin rugs and mattresses again!!

I am so very ashamed of this late review for the extraordinary service and kindness I received at…read moreAladdin Rugs & Mattresses by the owner Albert (and I believe his son?)--along with the excellent, natural, wool rug I purchased! I had moved to my new apartment and was in need of a living room rug. Unfortunately, shopping for one online had been a nightmare. The synthetic rugs I ordered would arrive smelling of strong chemicals, and/or be greasy with whatever substance they sprayed on it. The natural rugs I ordered online, would be too scratchy and also odd smelling, the fibers too long and easily caught by my cat's claws. What I really needed, was to be able to see and touch the rugs in person. Therefore, I was so grateful to having come across Aladdin Rugs & Mattresses. I knew immediately that I would be walking away with a rug that day. Albert was extremely kind, patient, and professional in answering all my questions and allowing me to examine the rugs in different lightening, all without any pressure to purchase. It was an exemplary level of customer service I felt has been forgotten by so many other businesses, but was alive and well here. The rugs were extremely affordable and the quality of the rugs were fantastic. In the end, they helped wrap up my rug nicely for me to take on the bus to my new apartment. I've now had the rug for awhile and it beautifies my 1900s apartment space. If I only had more rooms to require rugs, I would absolutely come back again!!

I highly recommend this Geary Street location. From start to finish, the experience was seamless,…read morewelcoming, and genuinely enjoyable. Fidel and Chesiree greeted us right away and made the entire process both informative and fun. Their knowledge of the different mattress options was impressive, and they patiently answered every question we had without ever making us feel pressured. What stood out most was how thoughtful and customer-focused they were. They understood that purchasing a mattress is a major investment and gave us the time and space to make the right decision. When we returned the next day to complete our purchase, they both remembered us by name and made us feel truly valued as customers. They also respected our time and made sure we were helped promptly, which we really appreciated. Overall, it was an exceptional and fun customer service experience, and I would absolutely recommend this store to anyone shopping for a new mattress.

Great service and great deals. I would definitely recommend this business. The selection was great…read moretoo. The sales team are very knowledgeable and helpful

This is the most awesome mattress store ever!…read more I checked out all the big mattresses manufacturers at the chain stores and was not convinced that they would provide years of comfort and sleep. I had one of those foam organic mattresses and had a terrible problem falling asleep. So I started out by checking out mattresses at Mancini's Sleep World, etc. and I would think I found a good one, then I would check out the reviews and learn about the problems people found after time. I actually started to feel helpless but then I wandered into Naturepedic in SOMA SF and met the kindest person ever, the owner, Richard. I tested out all of the organic mattresses and found the one. It is called the Halcyon and is the most comfortable mattress I could have purchased. It is really heavy, but built to last, and with a price tag to match. But now I fall asleep every night and stay asleep. I had to give myself permission to spend so much money on a mattress, but am so glad I did. I have seen reviews where people claim the mattress hurt their back. I can honestly say the complete opposite has been true for me -- my back problems that plagued me with my old mattress have completely disappeared. I sleep deeper and wake up feeling genuinely rested every single morning. What truly sets this store apart is Richard himself. This extraordinary young owner delivered parts of my mattress personally in his own car -- a level of personal service you simply don't find anywhere anymore. Years after my purchase, when I encountered an issue, Richard stepped up immediately and resolved it with grace and generosity -- no questions asked. If you are lucky enough to work with Richard, you are in the very best hands. I cannot recommend this store and this man highly enough.

We needed to replace our beloved old organic mattress and were very ready to purchase…read more Unfortunately, the previous mattress store we had purchased our aging mattress had closed years ago so we searched online for a mattress company where we could try the bed in person. Sleep365 seemed to meet all our criteria for mattress quality and materials. The reviews were good. We made an appointment (it was one of the 'by appointment only' weekdays) and were looking very forward to a new mattress. Our appointment was confirmed the day before and thought we were set. Welp, we hitched up the covered wagon to drive across town to the storefront on SoMa. Though it looked very nice inside through the window, the lighting was dim the door locked. DENIED. We waited outside on the busy street checking our emails and vmail as we tried to contact our salesperson from the store to see if anyone was going show up to the appointment. The reviews were stellar; we must have been the unlucky ones. Wasted day and not willing to be fooled again. Still on the lookout for a good mattress, though.

It was time for a new mattress. The staff were great, it's a family owned business. They were very…read morepatient with us trying every mattress. Found the perfect one. They're also do delivery and will take the old mattress out, so it was convenient and easy.

We purchased our mattress here 7 years ago and never rotated it (like dummies). I have been…read moresleeping with my hips halfway to the ground and have been waking up with back pain every morning. We returned to see John and his son Brandon on a Sunday afternoon. He showed us exactly what was similar to our last bed and had great prices. Painless and quick with delivery upcoming. We will need new furniture soon and will be returning as well.

Do not go here. They just want your money. If you have any issues with your order, you won't be…read moreable to reach anyone. 1) They offered 10% discount, which seems good until you realize their site is offering 15% off everything. Check if your brand is included but I just in general hate the fact that I even have to ask for a discount. 2) They will offer to take your old mattress away, which sounds great but in CA, ITS LAW. They HAVE to take the old mattress away. 3) Once home, we found out that the shipping window they provided didn't work with my building's so we tried to get it rescheduled. No can do - no one, literally NO ONE, picks up the phone. We've tried all phone numbers and at all hours. We now have to drive back to talk to someone in person = costing us money. 4) I had a general question about the mattress but again, never got it answered because no one has yet to pick up phone calls. I ended up googling it and finding a Reddit thread that answered it. 5) This store is super dirty. Everything looks brown and yellow. It was also incredibly dusty, which triggered my allergies. I haven't had that happen in years. 6) They ask everyone to take off their shoes and jackets to get the real effect of sleeping on a mattress. Sir, what would be real is if you weren't hovering around me watching me "sleep", but here we are. 7) They only have high end, very expensive models of brands. Not a great selection at all. Mattress Firm Mission Bay validates why online shopping is the way to go, even for things like mattresses. I rather risk getting a terrible mattress online than deal with anyone here. The fact that I have to DRIVE here to get answers to existing orders is enough to make me cancel my order and just order direct from the brand itself.

Recently moved and was looking around for new mattresses for myself and my mother. Pamela was very…read morehelpful and knowledgeable in all types of mattresses. She was able to help find my mother a mattress that didn't break the bank from an outlet store and my mom is happy with her purchase. We came back when we were ready to purchase and Antonio made sure Pamela got the recognition from helping us and we got a prompt delivery a few days later. My mother is happy with her Sealy Norman - Medium Firm mattress! Thanks Pamela and Antonio!

I'm a returning customer, and this review is long overdue. Over the years, I've lived in the South…read moreBay and San Francisco, but I always come back here whenever I need a new mattress or frame. Excellent customer service is a big deal for me, and this place consistently delivers. I usually look for Al, who has always been fantastic, but on my recent visit, Essa (I hope I'm getting his name right but he's the SWE grad) assisted me. Just like Al, Essa was incredibly patient, helpful, and resourceful. I tend to take my time making decisions and ask a lot of questions, but Essa handled it with ease. He answered all my questions thoroughly and made me feel supported without any pressure. He was very clear on costs and strived to find the best solution for me. Even while managing other customers, he ensured I had the space and attention I needed. The team here sets the bar for exceptional service, no creepy car salesman feel that I get from other places. I'll definitely keep recommending them and coming back!

Their mattresses are garbage. My mattress that I picked out was on a beautiful bed and was very…read moredeceiving to the actual mattress that I received. They showed up at my door. My mattress was suctioned out so it was all squished and when they opened it, it was flimsy. If you stood the mattress up, it would collapse. I spent the first two hours sleeping and waking up in tears. The mattress is awful. I called them to immediately pick up the mattress. But they insisted I had to wait 30 days. They would not pick it up one day sooner?? If the customer wants to return the mattress on day 1 that's not gonna change on day 30. I On top of that I sign a contract that they will charge you $250 to take the mattress back. Mind you Vivian only highlights on the contract, a $99.95 processing fee and then she highlights $49.95 Service charge. I find that deceiving. That's where they make their money they get $250 for returns after they sell you a mattress that is garbage.. The lady who sold me the mattress, Vivian didn't know anything about the mattresses. Acted like she had no interest in finding me a mattress after me telling her I'm a cancer survivor and I suffer severely from the cancer treatment even though they're over and I needed a very comfortable mattress. She sold me a piece of garbage. The gentleman who is also in the store he's just an answering machine. He's of no help if you have a problem. Also not once did they mention to me that they were collecting backpacks for back to school so I could donate. I would avoid this store if at all possible. You find better mattresses on Amazon.