Sent pictures of the jewelry I wanted to sell. Tenenbaum responded they were interested and made…read morean appointment for me to come. They're 1 hour away from me. Hayden took my jewelry to the back where his equipment was and a coworker who was going to assist him. Took 20 minutes for them to come back and say, "Sorry, but we're not interested." Are you kidding me? I now drove an hour back home. Two hours of my time to bamboozle me. Save yourself the time.

I received a phone call last week from one of the managers at Tenenbaum who had recently had my…read morereview come across her desk. She said that she was mortified by the way the situation was handled when I brought my ring in and was hoping that she could make things right. At this point it had already been 2 weeks since I had brought the ring in so I had long since taken it to another jeweler to have the ring repaired. She was very apologetic and invited me to come back in the store whenever and to contact her personally. I appreciated that she reached out and acknowledged my experience. It doesn't negate the interaction I had with my sales associate and the jeweler but I do respect that she followed up and while I cannot say that I will be a returning customer at this point, I would take it into consideration. Full honestly, I think I would consider making a purchase there again but would likely not turn to them for any alterations or repairs in the future.

Had my watches there for a week and watchmaker never checked on it. Owner is nice though enough to…read morerefund my deposit.

Contacted Stephen, and went by to drop off my watches. Went back later and picked up my watches…read more Nice honest people! Very friendly, kind and helpful. Pricing was very fair. Great service and communication! Amazing people to work with. Will be back to use them again.

Hilda and Marina are friendly and professional. I have used them for primarily watch batteries but…read morethey also do jewelry repair as well. Prices are reasonable and the location in the mall is convenient.

I had a bracelet repaired here, but shortly after getting it back, it broke again in the exact same…read morespot. Instead of fixing it under warranty, they charged me again and said it would take a week. After waiting eight days and driving an hour through traffic, I arrived only to find out it still wasn't ready. I finally picked it up yesterday--and today it broke again in the same place. This time I will go to someone else to get it fixed. Over $100 down the drain. Very disappointed with both the service and quality.

I first went here 8 years ago on a recommendation from a friend to turn my grandmothers diamond…read morering into a necklace and it came out absolutely gorgeous. It's truly stunning and still shines like the day I picked it up. I've held on to some of my grandmothers pieces for 30 years, lived all over the country and waited until I moved back to Houston to bring these other rings to be resized so I can look down and remember my grandmother is still with me. There's 9000 jewelry stores in Houston, but if you want something custom made, and feel weary about who you can entrust a family heirloom to, bring it here. I only have three tokens of my grandmother left after all of these years and I've entrusted Sethi's with all of them. All the things that I would grab if my house were on fire, I've left with them, that means trust and a customer for life. I'm certainly not a high roller, I'm just your average nurse who works really hard and wants to treat myself every once in a while to something pretty, but I've always been welcomed like I'm the only person in the store when I come in. I think everyone has that experience here and why they have such loyal customers. I can't wait to see how they fixed up an 80 year old ring today. I think I might even treat myself to another piece of happiness when I get there. Update: came out better than I even imagined. And I treated myself to something I'll cherish forever.

What a wonderful business. They were able to remove 5 diamonds from a ring that I inherited from my…read moremother and made them into a beautiful custom bezzled necklace for my wife's birthday. I will certainly be going back to Sethi's for any new jewelry needs that we'll have in the future. Highly recommended. They take good care of you and they offer reasonable prices for gold as well.

I cannot say enough wonderful things about my experience with Molina. Fifteen years after my…read morewedding, I was ready to upgrade my wedding set for our anniversary, and Molina made the entire process so special. She was incredibly kind, patient, and knowledgeable, taking the time to listen to exactly what I wanted and helping me find the perfect updated set. Her attention to detail and genuine care made what could have been an overwhelming decision feel exciting and enjoyable. A year later, I returned to see Molina because I wanted to give new life to my original wedding set. Once again, she exceeded every expectation. She worked with me to transform my old wedding rings into a custom necklace and matching earrings. The finished pieces are absolutely stunning and more meaningful than I could have imagined. She expertly guided me through the design process, and the final result was perfect. As an added bonus, Molina gave me an excellent recommendation for where to sell some old gold that was not being used in the custom pieces. Her suggestion turned out to be incredibly valuable and made the entire experience even better. Molina's talent, professionalism, patience, and genuine kindness are unmatched. She has helped me preserve cherished memories while creating beautiful new pieces that I will treasure for years to come. I highly recommend her to anyone looking for exceptional service and expertise in fine jewelry. Thank you, Molina, for making both of these experiences so memorable!

Victoria was very courteous and knowledgeable as what needed to be done to have my dad's rolex…read morewatch repaired.

I've been here several times to get my jewelry cleaned and have always been very happy with how new…read moreand shiny everything looks afterwards. Mason was very helpful and was able to get my jewelry cleaned and polished while I was in the store! Will definitely be coming back!

I would never buy anything else here ever again and I would never recommend this place to anyone…read more Not even my worst enemy. My husband designed and bought our engagement ring here in 2017. The attitudes we get everytime we're here is astonishing. Especially from Gigi - who was the original sales person. It's ridiculous. Everytime we've come in since original purchase is we're told there was no original purchase even though the original sales person remembers. Their system can't find the order. Then can magically find some details under my name which makes no sense because it was a surprise engagement. My ring got resized recently (my husband was told at sales time lifetime resizing - but they declined this and advised it was full price. They eventually wavered and gave it to us at no cost which I did appreciate) and I realized after a few days I picked it up that there was a massive gap on one side that I hand noticed before. So I brought it back in. Of course I get an attitude about it. The First lady told me that it was my fault there was a chip on it. Then she took it to the jeweler who stated he's NEVER touched my ring ever in his life. Again, we bought it here, have had it resized once before this resuzing and then it had been resized a week prior to this interaction. Long story short - Mary (who is the most helpful person in this store) said she would take care of it. Would be completely redone. They called us and let us know it was completed. All better. I go in and it's almost exactly the same. Barely any different at all. They take us back to the jeweler who tells us that it's the head is crooked and the only way to resolve would be to get a whole new head. At their expense. Great, let's get this taken care of. I even at this point offered another solution where we would take on some of the cost and maybe upgrade the ring. We were told we would get a quote by the end of the day. We left again and less than 2-3 hours later we get a text with a video sayings it's completely fixed and resolved and we can come pick up the ring. No quote. Here we are again, at the store right now and it's still imperfect which I'm just at this point going to settle for because I'm so massively over this place and the customer service we've received. Never ever again.

BEWARE BAD BUSINESS‼ I tried to make a $20,000 purchase from them and they raised the price to…read more$28,250 and told me gold has went up! Only after I made a stink they said they will lower the price back down to $20,000. I asked them to provide photos because they only posted one on line which is blurry. How do you make a $20,000 purchase based off a blurry photo? I am still waiting for the photos!! They same one thing and do another. They have only been open two years and if you call the business phone number they don't even answer the phone. The only way to get in touch is to email them which most of the time they do not respond. Bad communication too! All the signs of a bad business or scammer. BEWARE‼

Gilad was absolutely amazing and super nice in helping me and my husband with design of my ring. He…read morewas extremely helpful!! They also have a large selection of beautiful diamonds. This is your place for costume jewelry- highly recommend!!

Amazing service. I brought in my watches to get them adjusted and everything was perfect. The staff…read morewas professional, quick, and really knew what they were doing. The fit is spot on now, and the whole process was smooth and easy. Highly recommend this place if you need any watch repairs or adjustments.

I bought a watch online from this shop, the sales person I had was named Juan. I found the shop on…read moreeBay and contacted them about some questions on a datejust Rolex, and they said they could bring the watch price down from 14k to 12k if I did a wire transfer. Now of course this being a wire transfer and my first big purchase as a young man I was nervous, and my bank was more nervous and denied the wire at first, but Juan was super patient and helped a ton, he sent info about there bank officer, he helped with calls and talking to the bank poeple, they have reviews from all the way back from 2018. Anyways I took the risk and did the wire transfer after the bank finally talked to the bank officer and said they felt a lot more comfortable about it, which made me more comfortable. My watch showed up in 1 day as promised with all the papers and the box. It was incredibly packaged and it felt like I was opening up one that was new. And I couldn't imagine it was far from the experience. To say it lightly the watch was real and the sales team was super patient and helpful. I can't wait for when I hit my next goal of 500k in the market so I can go online and google this shop and call Juan up to buy my next watch. (I live in michigan and this is Texas so the bank was super worried about the fact that I had never seen or touched this watch, but it arrived in perfect condition and no weird business happened and I couldn't be happier about it )