Firefleye Optometry 15336 Devonshire Street, Suite 4…read moreMission Hills, Ca 91345 To Lisa E.S Veal, O.D. and the entire staff at Firefleye Optometry, Please accept this letter as my deepest and most sincere thank you. My mother, Gina F., is n 85-year-old woman of great strength and resilience. Recently, that strength was put to the test when she suffered a terrible fall and broke her nose. It was a frightening time for our family. When it came time to replace her glasses, which were damaged in the accident, I was dreading the process. I worried about her comfort and how difficult it might be. You and your team turned that worry into a moment of genuine relief. From the moment we walked in, you treated my mother not as a patient, but as family. You handled her with extraordinary gentleness and the utmost patience, making sure she was comfortable and never rushed. Your expertise in helping her pick out new frames and lenses was remarkable. You didn't just find her a pair of glasses; you gave her back her confidence. What could have been a stressful ordeal was instead a seamless and even pleasant experience, thanks to your kindness. Your office is the epitome of what every vision care center should aspire to be: a place where professional excellence meets deep human compassion. Thank you for the exceptional care you gave to my mother, and for the peace of mind you gave to me. With profound respect and gratitude, Alex F. (Gina's son)

I always have a great experience with Dr. Veal and her team. Everyone is friendly, welcoming and…read moreprofessional. Dr. Veal takes the time to explain everything clearly and answers all my questions. The process was smooth from start to finish and they have a great selection of frames. Highly recommend!

Came here because some sunglasses I purchased inner eye holder (whatever it's called) was loose. I…read moretold them about it and they said they could try to fix it. The ladies were so nice here at Porter Ranch Optometry! A lady attempted and tried but it was a fail because i need to go back to Louis Vuitton store to get the glasses replaced. However, the service was phenomenal the lady that helped me was very sweet and personable. The store is very neat as well ! They have many brands of glasses here! I will come back here to order prescription glasses that I need!! I highly recommend here if you need glasses!! 5/5 for me!! -Marshay D.

Overall average experience. Parking is tough so plan ahead. Once inside, they told me they have…read morefree valet services though. Appointment was easy to make. I was seen 10-15 minutes after my appointment time. The first examination room could be cleaner. The machine was also a tad bit high so I wish they had an adjustable height chair or machine. Dr. Kh. was good, but she was very much focused on directing the conversation in a way to sell more services. She told me that everything was alright, but she would like to watch this and that and for that I needed that...in a tone that made me wonder if there is something wrong with my eyes. I also didn't know that people of my nationality have different optical nerves. I hope that is not a bad thing.

Today I saw Dr. Veal for the first time and it was my first eye appointment in several years…read morebecause time just goes by so fast, but it was about time to make an appointment and make sure my eyes are healthy. I found Dr. Veal by looking up Optometry near me and after some research of optometrists I decided to go with Dr. Veal. Parking is in the back of the building, and then you walk around through the small courtyard to the back, when you get to the door you ring the doorbell and you will be let in. Staff (Giovanni) is friendly and helpful and whisked me right into the room. Then I met Dr. Veal in person and she put me at ease. She made sure to explain everything to me in details that nobody has ever explained to me before which gave me a greater understanding of my eyes. She was very thorough with my eye exam and made sure to explain each test to me every step of the way. Thankfully my eyes are still in overall great health. After I finished with Dr. Veal, I went to the front and Giovanni spent the time calmly watching me try on an endless amount of frames before I chose one that I was ok with for reading glasses. He is very patient and goes through any paperwork in detail as well. I'm glad I found this office which is in a great location near me as our eye health is extremely important, it's our eyesight, and I like that they already scheduled me my next year's appointment now, so that when the time comes I'm already prepared.

I just wanted to say how wonderful Lisa Veal,OD and her great staff is especially Giovanni. I took…read moremy clients in for eye care and this whole staff is the best. They are very helpful and friendly. Giovanni was very informative and explained everything. What a great experience for the women at the residential manor I work for .They are so great I will be returning for myself in the future. Great job Thank you Lisa Veal for your great work

Great service, knowledgeable staff, amazing selection!! My insurance Eye Med highly recommended…read moreCalifornia Optometry and I'm glad I took their advice. Dr Marianna is very professional and thoughtful. I didn't think I needed glasses and after the exam I was recommended reading glasses and I'm so happy I got them. Jessica helped me pick some awesome Dita frames made of titanium. They are super light and look great. Also, they are the only authorized Dita distributor in this area. Lots of parking and the office is super clean. They also helped me to get my insurance to cover most the costs. I highly recommend them!! 5 stars all the way!

It's a cute place, walking distance from my house, with knowledgeable, friendly staff, run by a…read morecompetent doctor with a great manner. I only dock a star for the sub-optimal parking situation, which as I walk there doesn't impact me, but is a point of concern for others.

Vic is very knowledgeable and helpful, he knows exactly what we need. I will recommend to go and…read moresee him.

Very rude customer service. I moved to the Canoga location but came back because my mom and uncle…read moremade their appointments here but thankfully they now are convinced to never come back here again. The manager is extremely rude and has so many bad reviews saying exactly the same, I'm shocked the corporate hasn't done anything about it. I can not stress enough how much I recommend you not to come here and go to a different location. What an awful experience. The manager use to be very nice when they use to ask you to write review for them on Google. He even called me once to schedule my appointment and I said I went to Canoga and he encouraged me to come back here. Needless to say, thank God I didn't. Going to this place feels like going to a hostile classroom where they scold you for everything. Corporate needs to do something regarding this employee because he treats people awful, thanks to him I'm happy my whole family will never come back.

Love their online appointment booking where I could upload my eyes insurance information. I think…read moreit helps make the process efficient. When I arrived, they tested my eyes using a variety of machines. Then I got to see the optometrist. Lastly, I picked the frames and add ons. I liked the wide variety of frames they have. And they have a mirror with different lighting too. My glasses were ready in a week. There's plenty of free parking in the lot. And they keep their doors locked so you needed to ring to get in.

multiple visits to no avail. The prescription was always off. doctor only available 3 days a week…read more tech labels trial contacts wrong. they don't understand how insurance works.

I've been a patient for about 3ish years, it's close to the house, takes my insurance, and the…read morestaff was great. keyword WAS My recent visit was disappointing. It took them 3 tries to order my correct contact lens prescription. The first time, they had ordered last years, so I called once I got the email receipt. The girl made it sound like I was the one that placed the order with the wrong prescription They promised it would be corrected, so I waited another week. since they are only open M-F during normal work hours, I was able to get my husband to pick it up for me. Once again WRONG. Now I'm annoyed, got them on the phone, and I never once heard an apology. It was met with snarky answers and the resolution offered was that they would throw in a couple pairs but I would need to come back to pick it up in a few days. I am not taking off work to pick up something that was supposed to be in my possession 3 weeks ago. He told me "can't your husband do it again?" I explained to him how we shouldn't be relying on my husband to fix THEIR MISTAKE. He ended saying he will just ship them to my house. I am disappointed with their declining service. Not sure if they got too busy, so they expanded the staff but the quality of service went out the door. But I will be finding a new office

Not a patient myself, I don't need glasses. Horray!! But my kids are, and so is my wife. They get…read moretheir glasses and services done here. Always had a positive experience with all the visits; the staff is always welcoming and so amazing they treat you like one of their own, like family. That's so rare nowadays, and it's so good to feel like your business matters, not like you're just another cash grab. I came last week just to fix my son's glasses. I did not realize how simple it would be. I came in, checked in, and told them it needed a simple repair. They took it, and within 10 minutes it was out! Super fast, super great. Loved it. Did not waste time, vamolos; I had planned to wait at least an hour but 10 mins. Wow. I was very happy. What a great team!

had an outstanding experience at Mission Family Optometry. From the moment I walked in, the staff…read morewas welcoming, professional, and genuinely attentive. The entire office is clean, modern, and well-organized, making the visit comfortable and efficient. Dr. Hovhannisyan took the time to thoroughly explain my exam results, answer all of my questions, and ensure I understood my options. I never felt rushed and truly appreciated the personalized care. The staff was also incredibly helpful with insurance, frame selection, and making the entire process seamless. It's clear that patient care is their top priority. If you're looking for a knowledgeable, honest, and caring optometry office in Granada Hills, I highly recommend Mission Family Optometry. Five stars all the way!

Phenomenal experience!! The entire staff is absolutely amazing, along with high quality frames and…read morelenses at very very affordable prices. Everyone is very personable, caring and look out for your best interest.

Great experience, the staff is very welcoming and makes you feel just at home! Their names are…read moreJohnny and Angelica! Dr Sharon is also great. All around a great spot and highly recommend it to all.

Great staff!! Very helpful in coordinating appointments and checking insurance options. Very…read moreprofessional and clean environment.

I've been a patient here for many years and have consistently had positive experiences in the past…read more The staff--especially Olga--were always friendly, attentive, and helpful. Olga took the time to explain insurance versus out-of-pocket options and made sure patients felt comfortable and cared for. The doctors have also always been kind and professional. Unfortunately, my recent experiences have been disappointing. Between my annual exam, multiple return visits for contacts and glasses, and several phone calls, the level of service has noticeably declined. I understand there is a new owner, who I believe is one of the doctors that was already there and is very nice, but the overall atmosphere has changed. Olga used to be the first point of contact, and her presence seemed to set the tone for a higher level of patient care. Without her, the front desk experience feels less welcoming, and the staff's attitude has been underwhelming. Additionally, there are rotating doctors, which makes it difficult to build a relationship with someone familiar with my history and needs. Some of the fill-in doctors also appear unfamiliar with the system, making it harder to access past records or maintain continuity of care. Another challenge is the updated schedule. The office is no longer open on Saturdays, which makes even simple tasks like picking up contacts or glasses inconvenient. I've had to leave work five or six times over the past few months just to handle routine matters. While I don't have the time to detail every issue I've encountered recently, these cumulative experiences have changed my perception of the practice. Sadly, I'll likely be looking elsewhere for care moving forward and would no longer recommend this office to others. Perhaps the new owner should consider asking patients to fill out surveys after their visit so she can get a better idea of where the failures are in addition to receiving positive feedback when called for.

I came in to get my glasses adjusted because they were wobbly and felt like they were starting to…read morefall apart. The woman who helped me said, "that's just how they are," but I know they weren't originally like that. I explained that I work a job where I move my head a lot and needed them tightened for stability. Instead of adjusting them, she told me that I shouldn't move my head that way and that it wouldn't be a problem. I was disappointed because I came in for a simple fix and felt dismissed rather than helped. I expected more understanding and better customer service.