I always have a great experience with Dr. Veal and her team. Everyone is friendly, welcoming and…read moreprofessional. Dr. Veal takes the time to explain everything clearly and answers all my questions. The process was smooth from start to finish and they have a great selection of frames. Highly recommend!

This was my first time coming with Dr. Veal and I had a great experience. Starting with Geovany in…read morethe front was very helpful and had great customer service and explaining my insurance coverage to Dr. Veal she was very thorough with the exam which I loved and she explained everything she was doing -and was very polite as well.

Came here because some sunglasses I purchased inner eye holder (whatever it's called) was loose. I…read moretold them about it and they said they could try to fix it. The ladies were so nice here at Porter Ranch Optometry! A lady attempted and tried but it was a fail because i need to go back to Louis Vuitton store to get the glasses replaced. However, the service was phenomenal the lady that helped me was very sweet and personable. The store is very neat as well ! They have many brands of glasses here! I will come back here to order prescription glasses that I need!! I highly recommend here if you need glasses!! 5/5 for me!! -Marshay D.

Overall average experience. Parking is tough so plan ahead. Once inside, they told me they have…read morefree valet services though. Appointment was easy to make. I was seen 10-15 minutes after my appointment time. The first examination room could be cleaner. The machine was also a tad bit high so I wish they had an adjustable height chair or machine. Dr. Kh. was good, but she was very much focused on directing the conversation in a way to sell more services. She told me that everything was alright, but she would like to watch this and that and for that I needed that...in a tone that made me wonder if there is something wrong with my eyes. I also didn't know that people of my nationality have different optical nerves. I hope that is not a bad thing.

Today I saw Dr. Veal for the first time and it was my first eye appointment in several years…read morebecause time just goes by so fast, but it was about time to make an appointment and make sure my eyes are healthy. I found Dr. Veal by looking up Optometry near me and after some research of optometrists I decided to go with Dr. Veal. Parking is in the back of the building, and then you walk around through the small courtyard to the back, when you get to the door you ring the doorbell and you will be let in. Staff (Giovanni) is friendly and helpful and whisked me right into the room. Then I met Dr. Veal in person and she put me at ease. She made sure to explain everything to me in details that nobody has ever explained to me before which gave me a greater understanding of my eyes. She was very thorough with my eye exam and made sure to explain each test to me every step of the way. Thankfully my eyes are still in overall great health. After I finished with Dr. Veal, I went to the front and Giovanni spent the time calmly watching me try on an endless amount of frames before I chose one that I was ok with for reading glasses. He is very patient and goes through any paperwork in detail as well. I'm glad I found this office which is in a great location near me as our eye health is extremely important, it's our eyesight, and I like that they already scheduled me my next year's appointment now, so that when the time comes I'm already prepared.

I just wanted to say how wonderful Lisa Veal,OD and her great staff is especially Giovanni. I took…read moremy clients in for eye care and this whole staff is the best. They are very helpful and friendly. Giovanni was very informative and explained everything. What a great experience for the women at the residential manor I work for .They are so great I will be returning for myself in the future. Great job Thank you Lisa Veal for your great work

It's a cute place, walking distance from my house, with knowledgeable, friendly staff, run by a…read morecompetent doctor with a great manner. I only dock a star for the sub-optimal parking situation, which as I walk there doesn't impact me, but is a point of concern for others.

Walk in , Receptionist is fast and friendly. Doc is great and friendly. Fast service. Would…read morerecommend for anyone to come.

This place has been a let down for years but I decided to return on October 1st since I ran out of…read morecontacts. I decide to opt for glasses for a while. Everything was good until payment. The lady taking my payment asked me to pick my glasses! Then she proceeded to tell me one of the pair was tight on me but I proceeded to tell her it was ok. She then gave me her resting face of unpleasant thoughts! She tried to tell me otherwise and I said I was fine with that because it was for an emergency reason. She still said my head was too big and excuse after excuse after which I said I didn't care because I wouldn't wear them Lady it's my money I'm paying for them I will do w them as I please, when it comes out of your pocket then you can decide what ever you want! This is the many reasons why I don't return to this place! When I go to pick up my glasses I will make sure to break the pair in front of her face! Lady! YHLQMDLG!!!

I want to start by saying that my review has nothing to do with the front office staff. The ladies…read moreworking there were an absolute pleasure--super kind, patient, and professional. I have nothing but good things to say about them. However, my experience with the person who conducted the pre-exam and the optometrist herself was disappointing. The pre-exam technician set the tone for the appointment with a curt attitude and an energy that made it seem like she didn't want to be there. Unfortunately, the optometrist was even worse. She was so rude that I felt like an inconvenience just for having scheduled an appointment. I do not recommend booking with providers who don't seem to want to be doing their job. Maybe this is just her demeanor, but in a client-facing role, attitude and professionalism matter. Because of this experience, I won't be returning to this location. Foroodi was the O.D

Love their online appointment booking where I could upload my eyes insurance information. I think…read moreit helps make the process efficient. When I arrived, they tested my eyes using a variety of machines. Then I got to see the optometrist. Lastly, I picked the frames and add ons. I liked the wide variety of frames they have. And they have a mirror with different lighting too. My glasses were ready in a week. There's plenty of free parking in the lot. And they keep their doors locked so you needed to ring to get in.

multiple visits to no avail. The prescription was always off. doctor only available 3 days a week…read more tech labels trial contacts wrong. they don't understand how insurance works.

I've been a patient for about 3ish years, it's close to the house, takes my insurance, and the…read morestaff was great. keyword WAS My recent visit was disappointing. It took them 3 tries to order my correct contact lens prescription. The first time, they had ordered last years, so I called once I got the email receipt. The girl made it sound like I was the one that placed the order with the wrong prescription They promised it would be corrected, so I waited another week. since they are only open M-F during normal work hours, I was able to get my husband to pick it up for me. Once again WRONG. Now I'm annoyed, got them on the phone, and I never once heard an apology. It was met with snarky answers and the resolution offered was that they would throw in a couple pairs but I would need to come back to pick it up in a few days. I am not taking off work to pick up something that was supposed to be in my possession 3 weeks ago. He told me "can't your husband do it again?" I explained to him how we shouldn't be relying on my husband to fix THEIR MISTAKE. He ended saying he will just ship them to my house. I am disappointed with their declining service. Not sure if they got too busy, so they expanded the staff but the quality of service went out the door. But I will be finding a new office

Not a patient myself, I don't need glasses. Horray!! But my kids are, and so is my wife. They get…read moretheir glasses and services done here. Always had a positive experience with all the visits; the staff is always welcoming and so amazing they treat you like one of their own, like family. That's so rare nowadays, and it's so good to feel like your business matters, not like you're just another cash grab. I came last week just to fix my son's glasses. I did not realize how simple it would be. I came in, checked in, and told them it needed a simple repair. They took it, and within 10 minutes it was out! Super fast, super great. Loved it. Did not waste time, vamolos; I had planned to wait at least an hour but 10 mins. Wow. I was very happy. What a great team!

I'm super ecstatic to have found a new optometry office for my eye needs!…read more I called on a Friday afternoon and the receptionist was super nice, sweet and very helpful. I was able to get an appointment the next day and that is a plus for me since I have limited days off, but happened to be off that Saturday. Located at the Balboa Mission plaza center, the plaza itself has a huge parking lot. It is in a busy intersection of the valley, but nonetheless, nice area. Upon arrival, I made it in to my 9AM appt. on time and was kindly greeted by one of the staff members there, she was the same individual who assisted me over the phone. I (think) her name was Tatiana, she was so patient during my visit. She performed my eye exams and explained details per exam. She then prepared me to see the Doctor himself. Dr. H was so chill, kind, and dedicated to his specialty. He really shows compassion for what he stands for. I appreciated meeting him and getting to know him and his practice a bit. The practice was bought off by him from previous owner and he has slowly made renovations internally, making the office space more modern and equipped with upgraded technology. He was patient with me and answered my questions and concerns. My exam went well and no abnormal findings. I was off to select my new frames and I couldn't decide from their various selections available. Also, they ran out of space, so ask to see more, since they may have stocked elsewhere not on display, the staff there is more than happy to assist. They carry brand selections and unique styles. I tried on a couple of frames until I found the right ones, staff is also helpful and suggesting, which is nice since it can be overwhelming to be indecisive from all the nice frames. Once I picked out my frames, Tatiana explained how my insurance works and what would be most beneficial to add to the lenses. I appreciated knowing how my new vision plan worked and what co-pays I was expected to pay, etc. All-embracing, my visit was very pleasant and efficient. I will be back soon to pick up my new frames and I can't wait to wear them. Thank you to everyone at Mission Family Optometry for making my visit experience a positive one.

Top tier optometry care, very friendly and professional, take their time to attend to all your…read moreneeds and questions, finally an excellent replacement to DR Splan who retired from this location. First optometrist to actually bother to check if i have insurance coverage and taking their time in figuring out what is actually covered, quality eye care at our doorsteps, very glad to have near by

I've been coming here for a few years now and it's so nice to have the same, familiar, caring and…read morefriendly staff. Appointments are met promptly. The office is a cozy and clean facility that meets me with quality care. I love that the front desk staff is super helpful with selecting eyewear yet they aren't pushy or overbearing. I really appreciate the space they give you yet are ready to assist when asked.

Great experience, the staff is very welcoming and makes you feel just at home! Their names are…read moreJohnny and Angelica! Dr Sharon is also great. All around a great spot and highly recommend it to all.

I've been a patient here for many years and have consistently had positive experiences in the past…read more The staff--especially Olga--were always friendly, attentive, and helpful. Olga took the time to explain insurance versus out-of-pocket options and made sure patients felt comfortable and cared for. The doctors have also always been kind and professional. Unfortunately, my recent experiences have been disappointing. Between my annual exam, multiple return visits for contacts and glasses, and several phone calls, the level of service has noticeably declined. I understand there is a new owner, who I believe is one of the doctors that was already there and is very nice, but the overall atmosphere has changed. Olga used to be the first point of contact, and her presence seemed to set the tone for a higher level of patient care. Without her, the front desk experience feels less welcoming, and the staff's attitude has been underwhelming. Additionally, there are rotating doctors, which makes it difficult to build a relationship with someone familiar with my history and needs. Some of the fill-in doctors also appear unfamiliar with the system, making it harder to access past records or maintain continuity of care. Another challenge is the updated schedule. The office is no longer open on Saturdays, which makes even simple tasks like picking up contacts or glasses inconvenient. I've had to leave work five or six times over the past few months just to handle routine matters. While I don't have the time to detail every issue I've encountered recently, these cumulative experiences have changed my perception of the practice. Sadly, I'll likely be looking elsewhere for care moving forward and would no longer recommend this office to others. Perhaps the new owner should consider asking patients to fill out surveys after their visit so she can get a better idea of where the failures are in addition to receiving positive feedback when called for.

I came in to get my glasses adjusted because they were wobbly and felt like they were starting to…read morefall apart. The woman who helped me said, "that's just how they are," but I know they weren't originally like that. I explained that I work a job where I move my head a lot and needed them tightened for stability. Instead of adjusting them, she told me that I shouldn't move my head that way and that it wouldn't be a problem. I was disappointed because I came in for a simple fix and felt dismissed rather than helped. I expected more understanding and better customer service.