Excellent inventory for such a cute cottage-like boutique! The staff go above-and-beyond for their…read morecustomers.

I've been here three times, once to get some paddock boots and half chaps, once for an exchange on…read moresize, and once for a helmet. I've never met such an inhospitable group of sales people. They are deeply uninterested in how you feel in the equipment, hence why I had to exchange. I once called, asking for advice on breaking in boots and after answering a few questions, I heard the sales girl try to cover the phone and say "oh my god," exasperated and annoyed. Maybe that wasn't for me but I'm doubtful. They also tried it put me in a medium size half chap even though my calf circumference is larger than the half chap's... when I told them it was too tight they said "no it'll break in".... Half chaps... shouldn't need breaking in. Frankly, neither should paddock boots but whatever. Against my better judgment, I went in to try on a Samshield helmet. I wasn't sure on the fit since all helmets fit different, and so I decided to go and see if I like it. I asked if I can be fitted for a Miss Samsheild and then the shopkeeper said, "Are you here to buy one or get fitted?" Appalled by the question, I said that I think it needs to fit to buy it. She said they don't allow fittings if you don't buy it... An important safety standard for a helmet is that it fits right. Brands fit differently. I was so uncomfortable by her line of questioning that I just left. I'll just buy online, at least then you benefit from their refund policy. Because this place does not offer any refunds, only exchanges, within two weeks. Cool. I've never had so many consistently uncomfortable experiences at a saddlery, let alone in a small business setting. Just go to Olsen Nolte, it doesn't have the high end stuff but this place doesn't care about the client at all.. they are barely interested in a sale, let alone treating you with some semblance of respect.

This is the best tack and feed shop in the East Bay, hands and heels down! See what I did there? ;-)read more

This place is HUGE and they've got every and anything horse related that you need. From controlling…read moreyour horse to controlling the flies, they've got you covered. If you don't see it, just ask. Every single employee is friendly and helpful. The day that we shopped there happened to be 2 gorgeous dogs working the floor as well. There is a nice selection of riding clothes/outfits/helmets/gear and casual western wear. They even have greeting cards if you happen to purchase a gift for the horse lover in your life. I'm so glad we decided to explore this place, it's much better than the boutique-like places that I've emptied my wallet at countless times. Thanks Western Saddlery See Ya'll Soon

I highly recommend Salinas Leather. I walked in with a sketch of what I wanted and the owner made a…read moresaddle bag that went beyond anything I was expecting. True craftsmanship. I traveled from San Jose and was well worth it

Guillermo, the owner, is friendly and knowledgeable and provides excellent service. We have taken…read morebelts to be repaired, and he does great work. He recently custom-made a belt for me, and it was ready within two days as promised. All of his work is reasonably priced. I highly recommend his business.

Shams rebuilt my Voltaire saddle. Good as new at less then half the cost! Couldn't be happier with…read moreservice, communication and quality of the work and materials.

Absolute TOP possible rating. I learned SO much in a short afternoon session. I stumbled on…read more Gravity Saddles because I have a short backed pony and I am tall. An odd combo. Shamss is a TREASURE.! In a world where saddles are becoming about mass production, big business and marketing, Gravity returns us to an old world, handmade skill that is dying out. You don't get a rep with 2 days of training, you get the actual saddle maker, himself! Gravity is thee MOST comfortable saddle I have ever sat in and that was a demo. Wait til I get my custom! ! can't wait!

Lamas Western Wear has a wide selection and great customer service! The kind lady was able to help…read moreme with my every request. I ended up buying a belt and she was even able to alter it for me. She added a hole and I was very happy with the quality of the product. She also informed me that I can bring in any belt to get altered to my liking! I definitely recommend giving this place a visit.

Walked in for the first time to shop for boots and jeans.Since this was my first time, I was just…read morebrowsing for a bit. The lady working asked me if I needed anything and I told her I was ok for now. The whole time I was there she just had her eyes set on my every move, it felt uncomfortable. A couple minutes later she tells me that if I'm not going to buy anything that I need to leave because she needs to take her break. She rudely walked me out and closed the store down.

If five stars is as good as it gets, a Jim Milbrath saddle deserves 10 stars!…read moreI just got my new saddle and have only had three short rides in it, but it seems great for the horse and me. Since it's new it does need a little time to break in from the inherent stiffness of new leather. This experience was great! I met with Jim a couple of times to discuss design and style of the saddle; then he fitted the horses and when the tree came, made a necessary adjustment and made the saddle. IT'S GORGEOUS!! I have never seen such incredible dimension and richness in leather carving before. In 2007 he won the Pro Rodeo Hall of Fame Art of the Saddle Maker Competition in Colorado Springs, CO, in the novice division - a fairly spectacular way to launch a career! I chose Jim because of the exceptional beauty of his art and his location in the Bay Area for getting the horse fitted properly. I'd researched a number of other makers, but their lead time was longer, they were too far for an actual fit on the horse (I'd have to send back facsimiles which I didn't trust as much as actual fitting with professional input), and they were more expensive. This is the best thing I've ever done for my horse and myself. I feel like ROYALTY riding in this bit of beauty! Don't think a second longer - get a saddle from Jim before he's too booked up to deliver in your lifetime - he's a definite standout!