Came into the shop for a quote on glass for my dining room table. They took my information and said…read morethey would schedule an onsite visit to confirm the dimensions. They never followed up. I called once and left a message. Decided it wasn't worth chasing them down and went to Pace glass in San Mateo who got this done in a few days.

Had my 3x8 feet window glass repaired. Professional and reliable work done…read more Highly recommended!

Come into work and found a broken window. Called a few places but NG responded within a few…read moreminutes. Send over a picture and got an estimate for $200 with installation. Made the appointment for the next day. The communication was great and even gave an exact appointment time. The whole replacement took about 10 minutes. Very professional and amazing work! Payment is super easy and takes card. Will definitely call if I need window replacement in the future.

Really great service overall…read more Response time for initial inquiry for a window repair/initial quote was pretty quick. Scheduling was easy. Communication through the whole process was also easy. Final quote after a visit to double check measurements (which was easy to schedule, and didn't take long) was super reasonable. Turnaround time as far as ordering parts and having it delivered, was within expected timeframe, which was roughly a week. An installation happened quickly, only about 24 hours after I got a call that the parts were in. Would definitely use their services again.

I have one small window that needed a repair/replacement for my home in San Francisco. I talked to…read moresome guy named Karl, and initially it seemed like they were offering a good deal at a decent rate, as there was initially an added caveat of metal bar removal (which I ended up doing myself). They had me take pictures, and there was a usual back and forth. Keep in mind that the company is called "GOLDEN BAY GLASS." So I am asking for an updated quote as I removed the bars myself and then mentioned they would need to inspect the window now, which is fine. I send them my address based in San Francisco, and all the sudden: "We do not work in San Francisco." So a company called "GOLDEN BAY GLASS" does not work in San Francisco? ARE YOU BLOODY KIDDING ME? Where is the "Bay" in your name if you do not work in San Francisco?!? SAN FRANCISCO IS THE BAY! It's called the SAN FRANCISCO BAY AREA! If anything, I believe my one small window was just too small of a job, and they didn't see enough profit in time sending someone to fix it. You could have just said so from the start, KARL... You could have asked my location from the very beginning of our first phone conversation as well, KARL, instead of wasting my time making it sound like an easy job of cutting the glass and a basic replacement, KARL... Measure, cut, and caulk in place? What? A 1-hour job then? Thanks for wasting MY WEEK then attempting to get an updated quote. Oh, and I see you're based in Redwood City. I USED TO COMMUTE TO REDWOOD CITY EVERY DAY, KARL! It took me about half an hour and some change each way! But I see that's a bridge too far for you guys. Oh wait, NOT EVEN A BRIDGE TO CROSS IN THIS PART OF THE BAY, KARL! So keep that in mind, folks. If you live in SAN FRANCISCO, do not even try to use GOLDEN "BAY" GLASS BECAUSE THEY DON'T WORK IN THE SAN FRANCISCO BAY AREA! Thanks for nothing, KARL.

We needed new glass for our two skylights and one panel in a sliding patio door and hired Golden…read moreBay Glass to do this for a number of reasons. We had worked with them in the past and always had a good experience from the beginning to the end. They are real professionals who do their job the way it should be done and on time. Everything is done with perfection and care and cleaned up after. Kevin, Scott and Oscar were just wonderful to work with also. Everything turned out just beautiful! Good Value also. The owner Chuck is a great guy to work with also. You guys are the best. Thanks so much.

Friendly and knowledgeable staff. Came out to give us a quote within 24 hours and new glass…read moreinstalled a week later. Highly recommend

Knowledgeable, prompt, and professional from start to finish. Great communication and a pleasant…read moreperson to work with. Delivered solid results at a fair price. Great value. Highly recommended.

I typically don't leave reviews, as people are usually a bit dramatic for my taste…read more I am making an exception . Over two years ago, CB Showers installed a very large glass array in my master bathroom and there was one piece that just kept failing. Roxanne, who, in my opinion should be given a raise, never once made me feel bad about calling and always dispatched the service techs immediately. This level of service, in my opinion, doesn't exist much anymore. Thank you, CB Showers and Roxanne for taking care of my issue. I really appreciate it.

I went with CB Shower Doors because a friend used them and her Shower doors are beautiful. I had a…read moregreat experience from start to end. Roxanne took my order and was friendly and helpful. The order came a day earlier than expected and the 2 installers were efficient and did a great job. I would absolutely use them again. They weren't the cheapest or the highest quote (I got 5 quotes) but they did a great job.

Don and Julie replaced about half the windows in our 1915 craftsman home and were great to work…read morewith. Super communicative, no middleman - you work with them end to end and they're the ones who actually come to your home and do the work. Pricing was very reasonable, and we appreciated Don sharing his knowledge about windows and guiding us through the decision-making as first time homeowners. Everything was straightforward, and they left our place spotless each day indoor and out.

Don and Julie are the real deal. From start to finish, they made the whole process easy --…read moreprofessional, efficient, and completely stress-free. They installed the window, took the time to walk me through everything they did, and left the place spotless. Fair pricing, outstanding workmanship, and a level of customer care you don't see very often. If you need a window company, look no further.

As a long standing general contractor and owner of The Kitchen and Bath Company of Palo Alto, I…read morehave had numerous experiences working with Palo Alto Glass. Presently one of my projects is the remodel of an Eichler home in the GreenMeadow neighborhood of Palo Alto. The scope of Palo Alto Glass' work include two new bathroom windows and a new living room sliding door. Jesus and Antoine were the two window techs handling the installation. Both Jesus and Antoine are true professionals of the highest caliber and have a great attitude about making their client ecstatically happy. Punctual and kept the jobsite safe and cleaned up. Couldn't have asked for a better experience! If you're looking for someone to replace the windows on your Eichler, or other home look no further. At kbcpa we've also used Palo Alto Glass for glass shower and tub enclosures!

I'm updating my review because the owner, Bill, personally called me after reading it. We had a…read morelong and honest conversation, and I genuinely appreciate how he handled the situation. He listened patiently, acknowledged that the warranty language was unclear, apologized for the office's communication and billing process, issued me a full refund, and told me they will improve both the warranty language and their internal process. I truly appreciate his willingness to listen, take responsibility, and make things right. For context, my original concerns were these: After spending $64,000 on a window and door replacement project, two sliding doors became increasingly difficult to close after the 2023 installation. By 2026, they could no longer be closed and locked properly. I contacted Palo Alto Glass because I believed they had not been properly adjusted during installation. I was initially told the adjustment would cost $585 and that I needed to provide a credit card before the appointment. After I explained that I believed this was an installation issue rather than normal wear and tear, Palo Alto Glass agreed to have the technicians inspect the doors first. The technicians came on July 8, and the repair itself took only a few minutes by adjusting the lock plates. However, before performing the work, no one told me that Palo Alto Glass had concluded the issue was my responsibility or that the $585 charge would apply. I only learned that after the work had been completed, when I received the invoice the following day. I was also disappointed by the warranty language. The contract states that "all necessary materials and labor are covered under this warranty," but I was later told that the 10-year warranty only applies to insulated glass and that labor is covered for just one year. I believe that distinction should be stated much more clearly in the contract. To be fair, I was generally satisfied with the workmanship. The original installation was well done, and the technicians who performed the adjustment were professional and courteous. My frustration was entirely with the office's handling of the warranty, communication, scheduling, and billing process--not with the people doing the actual work. It's also worth noting that a 10-year warranty is well above the industry standard if it is honored properly and the scope of the coverage is communicated clearly upfront. That level of coverage can be a real advantage, but customers should not have to infer important limitations from the title of the warranty section. I still believe these issues could have been handled much better, but I also believe companies should be judged by how they respond when something goes wrong. Bill never became defensive. Instead, he listened carefully, acknowledged where the process had failed, and explained how they plan to improve both the warranty language and their internal communication. That conversation changed my impression of the company. Thank you, Bill, for taking the time to call me, for treating my feedback with respect, and for making things right. I sincerely hope the improvements you described will benefit future customers, and I wish Palo Alto Glass continued success.

I had a great experience with them, very responsive, and great customer service. Very attentive…read moreand prompt to address and trouble shoot issues that arose and get the job done.

My go to screen shop - always responsive and helpful. I've had several screen doors replaced by…read moreMartin's and I've always been happy with the product and service.