The Front Desk "Cynthia" is probably the least friendly and least welcoming person I have met in a…read moreWHILE! They should seriously find someone better to represent their company in the front desk. Other than that the staff is very polite and professional.

Walters Management has revealed a clear failure in handling our community's needs. They neglect the…read moremost basic day-to-day operations, failing to maintain essential services such as ensuring compliance with community rules. Vendor oversight is non existent or worse, intentionally overlooked--allowing subpar work which then issues are left unresolved and as a result, requires work to be re-done which costs our community. Instead of acting in the best interest of our community, they appear to take direction from a corrupt board; leaving them unchecked and allowing for their decisions to compromise the HOA's integrity. Our community is left unmanaged and underserved --a serious disservice to residents they're paid to support.

Do not make business with this sharks. They are so incompetent and negligent when it comes to…read morerepairs, besides being so rude. Carmen convinced us to move ahead with renting an old and ugly condo promising everything would of being fixed by the move in date. 3 years later still dealing with same old issues. Lies, lies. They do not fix anything but keep increase rent every year. They are a constant migraine! Carolina is the worst!!!!

A terrible, terrible company…read more We rented from this company for 6 years. When we moved in, the agent was two hours late showing up, did not have keys to the apartment, and offered to break in through the window to open it up. The apartment was filthy and virtually every appliance and faucet was broken. We had to clean the place ourselves and it took months to get everything fixed that should have been working in the first place. When we moved out, they dodged all of our phone calls and emails. We tried setting up a move out inspection to see what we needed to do to get our deposit back, but they barely responded to emails, and their phone number listed everywhere had been disconnected for months. We scrubbed the place clean prior to moving out. They sent a 3rd party to collect the keys and do the inspection, and he commented on how clean and good shape the apartment was in. According to the lease we signed, they were supposed to give us a list of anything that needed to be done to get the full deposit back, which they did not. Home team charged us $600 for painting and cleaning. Their big argument for the cleaning cost was "exceptionally filthy" toilets. I've attached pictures of the toilets from the day we handed the keys over, you can see just how "exceptionally filthy" they were. We were also charged for a dirty fireplace that had ashes left in it, a fireplace we did not use once in 6 years (I personally think it's redundant to have a fire place on southern California, but that's just me). We literally had a cabinet in front of the fireplace the whole time. This is a terrible company. Any time we needed repairs at the apartment, they would send out a handy man, and we had to request they stop doing that because he would come out with a friend of his and his friend would stand there and stare us down and scope out the place. Don't deal with this company at all, avoid them, it will save you tons of headaches.

If there was an option for zero stars that's how I would rate this organization. They continue to…read morelet residents who do not abide by the rules and guidelines do what they want. Meanwhile holding compliant residents accountable for rules and regulations. They just try to pacify you and your concerns instead of dealing with issues. They have no problem taking your HOA dues every month, but the minute you gave an issue they are unable to resolve it. The staff is on auto pilot and have no genuine intentions on helping you resolve your issue! Beware if you encounter a problem in your neighborhood, don't look to them for assistance. Even though you are paying to live in a nice community, if your quality of life is being infringed upon they are completely checked out..you're on your own!

Now that there is a new HOA majority, normalcy has been restored to our community. This past 2…read moreyears has been a lesson well learned for me in that when a person invests in a community we truly owe it to ourselves to understand what the elected members of our HOA are doing. The idea of sitting by idly thus allowing the business of our HOA to be conducted in a manner that is filled with honesty, integrity, and for the betterment of all homeowners alike, is not something to be taken for granted. I implore all Eastlake III homeowners to become more involved with the community. Not to do so, is inviting fraudulent and scandalous behavior by individuals of whom are unqualified to handle the business of a multi million dollar homeowners association.

Wow! What a great experience we had working with Cynthia…read moreHunter at Marina Vista Escrow!! She was very kind from the first day I met her, to the day we closed! Thank you to everyone who played a part in this smooth transaction! To our agents at Coldwell Banker West, Rosalva Zuniga and Jorge Magallanes, and the other agents, The Manzon Team, and Navy Federal for making this a great homebuying experience. Everything went really smoothly, even through the holiday season!

Marina Vista Escrow is amazing! I feel so welcome coming in everyday to see these wonderful women!…read moreThey treat you like family and always handle my transactions very well! I'm addition, they are always efficient and attentive to my transactions.

This realtor was professional and patient with me and throughout the whole process…read more I loved working with Edna as she is knowledgeable and helpful. I highly recommend her business!!!

Edna Mitchell was incredibly professional and such an absolute joy to work with. She was very…read moreresponsive, and truly took the time to go out of her way to help me. You can tell she was the type of person who truly cares about others, and is willing to go above and beyond to make sure they are taken care of. It's easy to see that I'm not the only one who enjoyed working with her - she was able to use her relationship with a title company to assist me with getting a report done for my property. Her turnaround time for this action was very quick - I received it back the very same day! I highly recommend her business, and know that if I were in need of realtor services ever again, she would be the first person I call. Thank you, thank you, thank you so much for all of your help, Edna!!

Marysol's journey with my wife and I started far before I even began thinking of a house. Her…read moreproactiveness allowed her to partner us up with a lender that would best fit our needs and allowed us to buy a home that checked every box off and then more. Marysol is extremely present and responsive - no question too dumb, and every feeling we had was validated and understood. She made a process that should be one of the more stressful things in life be pacified because of her extensive knowledge, compassion, and excellence. I definitely will work with her again and would recommend her to anyone.

As first time home buyers Mari made the whole home buying experience very easy. She is passionate…read moreand very knowledgeable about the housing market which made us feel very comfortable working with her. We told her exactly what we were looking for and she found it! Although the housing market was so demanding during the time we were looking to buy, Mari never gave up on us. She was always so helpful in finding us homes to go look at and was very competitive when sending out offers to several homes we were interested in. Her availability made it even more convenient for us as we were always busy working during the week and spent many weekends with her. We really appreciated that Mari was so patient and understanding with us throughout our home hunting experience and was able to answer all the questions we had. We cannot thank Mari enough for all of the work she does. We would a million times recommend her to family and friends because we know they will be in good hands! -The Inman Family

They post homes and let you make an appointent to view the home when they already have many…read moreapplications or even someone already approved. we have viewed a few houses. fill out the applications pay the fees, try to call and check status and they only tell you you have to wait for a text , then to be told two days later it has been rented. they should let you know before sending you the link to apply that they have applications they are processing already so they don't let you get your hopes up and waist your time. I will Not be viewing or applying to anymore homes listed by this company.

I had rented a "Ralston Property for almost 4 years. When it came time to move out I requested a…read morepre-inspection. Alonso Salcedo was the person who came to inspect and he was great! Alonso arrived on time. He got down to work and completed the job in a timely manner. He was friendly, professional and very thorough. A person who does a great job deserves to be recognized. Alonso from Ralston Properties is a great employee.

Daniel was amazing! From start to finish during such a stressful time for me and my family he…read morehandled everything with such professionalism and care. I highly recommend Daniel if you want someone that will show up, be there and make sure you are well taken care of. Daniel and his team will do all the hard work for you and make sure the whole process goes perfectly. I cannot thank Daniel enough for making this entire process an amazing experience for us! Thank you!

Daniel was a professional from start to finish. He introduced us to the homebuying process, walked…read moreus through the entire thing, and worked with us every step of the way. Total transparency, and a very strong advocate for the buyer. Daniel put us in the best position as first time homebuyers with not much leverage to be able to purchase a home. Daniel understood what we were looking for, and helped deliver our forever home. His rate was VERY reasonable and a bargain for the performance of his craft. He had the buyer cover his commission, and made good on all we asked of him. If we ever buy another home, we will undoubtedly work with him.

I have been on an HOA Board at two complexes for a combined 15 years. Originally I was at a tiny…read morecomplex and Nadya was our manager. She was my introduction to HOA's and I had nothing to compare to. I sold that and moved to a complex with three buildings and over 150 units. I have been the President for 10 years. We had a management company that informed us that our vendors refused maintenance contracts. Unbeknownst to me, they were telling our vendors that the HOA refused maintenance contracts. Neither was true. After 6 years of poor service, bad vendors and no help with replacing them, I sought out Nadya. We have now had ARK for over three years. Nadya helped us to clean up the mess left by poor service from our previous management company. We now have multiple maintenance contracts and significantly better vendors. That is the key to having a well maintained HOA. Our finances are in much better shape and we are now able to move from "deferred maintenance" to major projects that have been delayed. Nadya and her assistant, Nicole, are the key to success. HOA Management companies are easy targets. Especially when you have some disruptive owners that have no understanding of how an HOA works. We have to follow the law and also the governing documents. It is extremely difficult to find quality vendors. Additionally, sometimes good vendors become less so due to circumstances. That is why a healthy relationship with management is crucial. It should be a partnership. That's what we have with Nadya and Nicole. Nadya has helped us navigate through the tumult of the COVID years. Her industry knowledge is invaluable. Oftentimes owners who have never been on a board assume that they are being targeted and that the rules are being selectively enforced. The truth is that it is illegal for board members and management to divulge the results of violation hearings due to privacy laws. This leads to the inaccurate perception that the HOA "doesn't care" and "selectively enforces rules." That's certainly not been my experience with Nadya and Nicole. If you've ever been on a board then you probably know how difficult it is to secure competent and responsive vendors. Owners who are not privy to everything it takes to make things work simply assume that you're not doing anyhting. Delays are a frequent occurence. The relationships bewteen Management, vendors and the board are crucial to success. When people who want to fight with management and other board members are successful in joining a board, the outcomes become compromised. Combative boards are less effective. I highly recommend that you consider the source of a Yelp review when it comes to HOA's. There are certainly bad Property Managers out there. In my experience, Nadya and Nicole are two of the best. Thanks so much for your dedication and service to our community Nadya and Nicole!

Worst management company ever!…read more Lazy, don't answer the phones, can't return emails or phone calls. Staff is rude, owner is MIA!