I've been a preofessional musician and pianist most of my life and have had pianos for over 60 years. Occassionally I've found an "adequate" tuner to keep my grand at its best. However, Randy Chastain is the very highest calibre technician I have ever had the pleasure to employ. She is more knowledgeable and professional than I ever thought possible from someone who would grace my living room and work on my instrument. I always knew there had to be someone this good out there- I just was never able to find him/her. Now that I have, I will NEVER use another tuner/technician as long as she is close enough for a house call. I highly recommend Concert Pitch tuning without reservation. read more

Randy Chastain is a piano technician in San Leandro, CA. She sells and refurbishes beautiful old pianos and tunes pianos for symphonies and novices alike. I recently purchased a older piano from Randy and I can' t say enough about her. I chose an amazing Krakauer piano at a very reasonable price. The piano is probably at least 80 years old, but the beautiful hardwood and ivory keys are in great shape. Most importantly though, the sound is phenomenal. Not only because of the great materials that the piano is made of, but also the care and love that Randy put in. If you are shopping for a piano, check her out. You will be glad you did. Thanks Randy! read more

First, the good. Randy is a fantastic piano tuner, the best I have encountered. She spent a great deal of time and effort with me and my piano, which, while I love it dearly, is not a great piano. It's got a great distinctive tone, and it has a long, happy, family history. Randy treated it like it was the best piano ever built. When she left, the piano was sounding just like I remembered my mom playing it. wow that was fantastic! I can't recommend Randy highly enough. The bad, however, was awful. The piano drifted out of tune about three months after she tuned it - not her fault. I was happy to pay her to come out and work on it again. I called her to make an appointment, and got her secretary. That's where the problems started. Working with this secretary is impossible. The main problem: communication. 1. Randy schedules months out, so any problem pushes out a reschedule several months. 2. My attempts to schedule an appointment with this secretary have been utterly bizarre. I've been asked to use scheduling software that wasn't available, to engage in a guessing game ("no, Randy is booked that day, suggest another date - oh sorry, she's booked that day as well. What's another date?"), and when I finally did manage to schedule a date, the secretary would send me one and only one message claiming that "The software double-booked Randy, can you reschedule". The first time that happened, it was my bad - yahoo mail routed it to my junk folder and I didn't think to look there until Randy was a no-show for her appointment. This happened over and over again. Sometimes I'd say sure I can reschedule. Sometimes I'd say no. Regardless of what I said, Randy wouldn't show up for my appointment, there would be no call, no further communication, no response. I don't know what to make of this bizarre behavior. I gave up for several months, only to receive a canned "It's been a year, time to reschedule your tuning appointment" with Randy. I tried one more time, and again got the double-booked message. I said "No, I can't reschedule" - which you would think is a pretty clear response. Again, no further response, and no Randy, after more than a month of waiting. I've tried to contact Randy, but everything goes to her secretary; there's apparently no way to reach Randy directly. I've edited this post for clarity, but as you can see, there has been no response to it. I don't know what this problem was or why it was happening and I can't begin to speculate. All I know is that I finally had to give up on Randy and choose another tuner, who was available only a few weeks out, who actually showed up for his appointment, and did a good job. After nearly a year of not being able to play my piano by the time it got tuned, I can play my mom's piano again! Woohoo! That's all I wanted. So nutshell review: Randy is great, you will love her - if you can get an appointment that won't get cancelled without notice. read more

I couldn't recommend Randy more, her rates are very reasonable but most importantly she is thorough, efficient and incredibly knowledgeable. My piano sounds better than ever and she gave me wonderful advice and ideas that I can pass onto my piano students. Thank you Randy! read more

This year we decided to purchase a baby grand for my daughter. And the purchase included a tuning. Randy Chastain contacted me and scheduled an appointment to tune the piano. She was prompt and very knowledgeable about how to care for our piano and she did a great job tuning the piano. I would recommend her for your piano tuning without hesitation! read more

Our piano was "The Tin Man" and Randy gave it a heart! It feels and sounds beautiful! read more

This is my second review for Concert Pitch Tuning, for some reason was deleted before. I'm a piano teacher for over 30 years and have always appreciated business professionals that help our music community, friends and music lovers. Randy has always been such a professional, and I would highly recommend her for piano tuning, service and anything to do with pianos. Her knowledge, understanding and willingness to help is obvious. She's also a great vocalist and educator. I've known Randy with Concert Pitch Tuning for many years and encourage you to give her a call for your piano service. read more

Absolutely FANTASTIC service! Recently I was in the process in purchasing a piano as a gift for my wife. First, Randy was able to educate on my purchase (my wife is the musically inclined half) and after locating the piano she was then able to appraise the piano the NEXT DAY!!! Which helped me out greatly being that the gift was a surprise gift and we were headed out of town the following day. The biggest surprise at the end of it all was Randy actually tuned the piano before the delivery to ensure great sound quality upon arrival. My wife absolutely loved the gift and I cant thank Randy enough for her time and knowledge. Randy has now just become our Piano Tuner! read more

Randy has been helping us tune our Yamaha U1 for couple of times. She is very knowledgeable and easy going. She is also flexible on appointment schedule to meet our time slot some times even on weekends. If you need piano tuning, you should give her a call. Wei read more

Randy came today and tuned my 90 year old piano. It is an heirloom and she did great work getting in back in tune. She is knowledgeable and helped me with ways to keep it preserved. I found it easy to make an appointment and was kept up to date on the appointment through emails. Great service from beginning to end. read more

Wow. Ms. Chastain was so prompt and professional. She squeezed us into her schedule as quickly as possible. She took the time to teach us about piano maintenance for the benefit of our budding pianist. We could not have been more pleased. read more

A relatively new customer of Randy's, but she's earned my business as long as I'm in the area. She did an awesome job with our piano and has greatly increased my enthusiasm for playing it. She took a piano that had been a bit neglected and brought out the best possible voicing. Thank you Randy! read more

Kind of surprised that this was not as expected. Very late and slow to respond. Poor performance and definitely a huge disappointment. Wouldn't use this again even if it was free again. read more

Randy is great! She is the only one I trust with my Yamaha baby grand piano. She educates me on how to take care of the piano and taught me how to take the keyboard cover off so that I can retrieve lost the occasional lost pencil! read more

another job well done! Randy always gets my piano back in top condition. I highly recommend her!

I'm so happy to have found Randy. I was finally reunited with my 20+ year old Yamaha grand piano which had stayed at my parent's home after I moved out. Randy gave me her assessment of the condition (better than good, whew!) and also guidance and pointers on proper care for the go forward. This was on top of the actual time spent tuning, on which she of course did a phenomenal job. She truly is the best and I look forward to her future visits. read more

Randy was recommended by the business where I bought my Yamaha GCIM. She has tuned my piano several times now and does a wonderful job. She is highly skilled, takes her work very seriously and has kept my piano playing beautifully! read more

Randy tuned my Yamaha U1 silent piano today and did a fantastic job! She was very professional but also very personable. Randy was punctual in arriving at the appointed time. She was also quick to share her knowledge with me. I appreciate the ease in scheduling an appointment. Her assistant Carol was very responsive. I highly recommend Concert Pitch Tuning. read more

"Concert Pitch Tuning" -Yesterday, I had my Piano tuned by "Randy Chastain. Randy is truly only the best. Not only did Randy tune my Piano, but she was at the store tuning other pianos when I purchased my piano and stopped what she was doing to help me when the Owner was not there. She took her time to show me the many pianos in the store and provided me with quite an education about pianos and how to select one. She played several pianos for me to demonstrate and even told me all about construction and soundboards. By this time, and because of Randy's education to me, I was ready to make my decision. I purchased a Baby Grand with Love from Randy. Afterwards, Randy came to my home and spent almost 3hours tuning and educating me more on how to take care of my piano! There are not many people left who will give you this kind of attention anymore. I am truly grateful for Randy's hand and sound and sound advice. Randy is "Only the Best" and I Highly recommend her for your piano needs! read more