I had the most amazing interaction with Shannon. She was honest and told me this is not her typical day to day job, however, she made sure to validate the information with other employees on site and in return I was able to rent the equipment needed for my project. I can only say big kudos from how amazing she was, I am so excited to continue business going forward. Thank you! read more

This same "Tanner" also works at San Tan Rentals, I'd stay away based on his ability to deal with customers. Called around places to find a "confident" mechanic to repair a stripped oil pan. Tanner on the phone at San Tan Motorsports seemed extremely confident they could do it. I asked if they've done them before and he said all the time. I ended up choosing them for the repair. Afterwards when I brought it home and it sat overnight... I noticed it was leaking a lot more oil now. I brought it back a week later on a Monday morning to see if they could take a look and see what they could do. I was immediately met with some attitude from Tanner saying "What do you expect us to do?" I said I just wanted them to take a look (maybe we could try a different bolt or something simple) and he said I might need a whole new oil pan. My response was along the lines of "I thought you guys were confident in doing these repairs, when I called around you said it was no problem. I also asked them do to a timesert and they did a helicoil." Tanners response was "We don't have that tool and you know what, I don't want to deal with this right now, just leave" as he pointed to the door. I repeated this is why I called, and if you guys didn't have the tool or weren't confident why didn't you call me? Tanner lied and said I spoke to the mechanic, when in fact the only person I've spoken to is his worthless ass. He said they could do a new oil pan and I said I wouldn't want them to do anything more... his response "Well why are you here then?" - Because most businesses will at least try to do something for you when they do not do a good job (sayings it's not leaking when it is leaking worse for example). So much for using a small and local shop... at a larger place you can't act like this and would be fired. What do I want you to do about it Tanner at San Tan Motorsports (his words)? Well first off, as a paying customer, I expect that you at least treat me with a little respect. Just because you woke up on the wrong side of the bed this morning, doesn't mean you can have little man syndrome and be a complete ass. Secondly, telling me to take it to the dealer after you've bad mouthed "Ride Now" calling it "Ride Later" is laughable... San Tan Motorsports is apparently where you go to achieve the shittiest customer service as well as repairs that do not work. A true "Ride Later" repair shop. I never leave reviews, but I've also never been so shocked by such bad customer service so I have to. Save yourself the time and money dealing with these clowns. read more

Very shady small business with no level of customer service or ethical moral practices. I contacted this business because of their location and because I was in need of a riding lawn mower tune up. When speaking to them on the phone about what I needed, I was told to bring it on in and they can fix it. My riding mower had a deck pulley break off, which I brought in so that they could order the identical replacement and fix it. Since my unit was due for a tune up, and it was going to be in their shop, I decided to have them replace the deck belt, change the oil, blades and spark plug. All very basic and simple maintenance tasks for any "reputable" mower repair shop. We are talking about one of the most mass produced units, the Troy-Bilt Pony. When I dropped off my unit, I was quoted 1.5 weeks for repair and was given an estimate based on the services I had requested. After 1.5 weeks goes by I called the shop to touch base on the status of repair. I was told for the first time that the parts were on backorder and they should have them by the end of the week. I waited a week and called back again, San Tan Rentals still had not heard anything from their parts supplier. I was told by the front desk guy that a manager would be calling me back by the end of the week with an update from the parts company. I confirmed that the manager would call me by a certain date and time with an update. As you may have guessed, San Tan Rents completely missed that agreed upon time so I called in. I was then told that the parts (belts, blade, oil, pulley) were on backorder indefinitely and they did not know when the items would be made available. Since we were now three weeks into them having my mower, and no repair date in sight, I decided to proceed to tell them that since they could not honor their initial quote time of 1.5 weeks and since they failed to communicate with me that these basic items were on backorder with no stock date in sight, I was going to come pick up my mower and source the parts and repair myself. At this point on the phone, the employee got irate with me and threatened that in order to pick it up I was going to "Owe them something" When I asked what work had been done, he told me over the phone, nothing but order the parts. He claimed I would be responsible for paying for the parts (Even though these parts did not exist?) When I went into the store to pick up my mower, my equipment was in the exact same spot that I had parked it and clearly had not been touched, I mean there was nothing to touch, i brought them the broken part in a bag to replace. They refused to let me take my mower home without paying them a $35 diagnostic fee. When I fought them on why I was paying this, they informed it was for "Taking apart the motor." Since i felt completely taken advantage of at this point, I decided to pay with credit card and dispute the charge since it was a fraudulent made up charge to make some money off of me. The company doctored their original work order to make it look like I signed off on a work order saying the parts were backordered, (I have the original in my possession.) They also told the credit card company that they performed work on the motor, which was clearly just the shop employee ordering some parts for me that weren't even in stock. Customer beware of the rude, threatening and rough looking employees they hire to "scare you" and take advantage of customers. I have had friends of mine rent equipment from this establishment, only to be charged fraudulently for damage that did not occur. I encourage anyone considering doing business with this company to look at other companies that will provide more prompt services and communicate efficiently. Not to mention, not hold your property hostage until you pay for services not rendered. This company will not last in business. The best part: I stopped at Tractor Supply on the way home from picking up my mower, and purchased all the parts I needed rand replaced everything myself that afternoon. How hard was that San Tan Rentals? read more

I have rented from San Tan Rentals for last 5 years and I will not be coming back. I rented a generator like I do every other month. This time generator wouldn't stay on, gas was leaking from the line which I tighten. I recorded videos and took pictures of what was going on. There location is closed on Sunday but I called and left a voicemail at the time all this was happing. The following day went to return they ran outside as soon as I got there grab the generator from the trailer didn't say sorry for inconvenience.. Grab the generator and it started up after several attempts the gas line that tighten so it was no longer leaking and the generator worked for 2 min they tested. All I got it works now , there nothing I can write up and I have to report to upper management. Which I understand but no consideration for the customer!! no I'm sorry that it didn't work! Just Incase your thinking about renting from San tan Rentals just know what your getting self into. They did great for years but they acted like I was going to rob them for $48. I will not be returning as I can't explain to my upper ups that costumer Service speaks louder than words and I'm sorry that your party/ Event or rental didn't work out! Just left there feeling that they tried to make it feel like I was trying to do them wrong. Sorry but lost customer and I will not be referring friends and families which I have in the past to this location. read more

The team quickly troubleshooted and resolved an equipment rental issue. Provided another machine to keep us going.

Rented a pressure washer and couldn't find a piece that went to it. Took it in the next day and the manager told me it was not missing any parts and was extremely rude. Asked him for a reimbursement since it didn't work and he refused. The way they treat customers is not professional and they will not be getting anymore of my business. read more

Refunds for faulty equipment and inconvenience for faulty equipment should not be as difficult as they make it. Customer service is at least listening to the customer before talking over them. If you are the manager and the buck stops with you have the flexibility to make a situation right. Keep the customer happy and coming back, not insulted and mad. Thanks for doing the right thing in the end. The manager should not be constrained by policy. read more

Excellent business! Always able to rent exactly what we need in a timely manner, wonderful staff. Very competent and have rented equipment many times from them! read more

This has to be the worst place to have anything done. Got a tow package with harness. Tow was good but harness was wrong one. Bc it's been some time since I purchased didn't realize that they ordered was wrong. But when it was unused they refused to give me my money back and then wanted to give me less then what I'd paid for it. DO NOT go there, horrible customer service and they don't even know how to talk with people. Just saying I personally will never use again and will tell as many people as I know to never trust the place read more

These guys are the real deal. My wife and I are in the process of moving and needed to rent a trailer. We've never gotten a trailer before so our knowledge is limited. We struggled to get any kind of customer service until we called STR. Raul and Timbo held our hands all the way through the process. Everyone we came into contact with was so helpful and kind. Wishing I could give more than 5 stars. I strongly recommend San Tan Rentals. read more

I'm giving this review after many years of working and renting equipment from San Tan rentals these guys are always reliable with their equipment I've never had an issue with any of their equipment nor have I had an issue with any of their workers they're very sociable and always glad to see you as a customer I congratulate them on their new venture to move to their new location I hope and wish the very best for them I just love the attention these guys give give us as a customer read more

This place is a complete joke!! The manager is the rudest person I've ever met. I rented the mini excavator it broke two hours into my work on the Saturday night I couldn't move it they had to come out on Monday they said that it worked fine and then they hit me with a $150 fee for them to pick it up plus they charged me my full rental rate when I couldn't even use the piece of equipment because it broke! Do not use this rental company ever!!! If I could give negative Stars I would. read more

Timbo was such a great help. He has great customer service. San tan rentals has plenty of machinery to choose from. I will be using them again. read more

I rented a tractor and was very please customer service was excellent. I'd recommend this place to anyone however they do charge a lot for the equipment. read more

What a joke. I've been out here 18 years. It really is a dump. Thugs running the place. Last time i rented a trailer, the hub fell off the spindle. Workers too high to put the cotter key to lock bearing race onto spindle. The 5 star reviews are a scam. These people are scam artist. They write their own reviews on yelp. read more

Excellent service!! Timbo helped me out and was kind and courteous answered all my questions and made the overall experience wonderful. I will defiantly recommend these guys in the future read more

HORRIBLE equipment!!! The equipment we rented from them was in deplorable condition and would barely work. When we told them about it they just shrugged it off. Do yourself a favor and go with a legit equipment rental company! Even if you pay a couple dollars more to rent it, you will come out WAY ahead in the end!! read more

This is the most unprofessional business I have EVER been to. We got faulty equipment and were treated like we had done it, even though rust does not form overnight. When the equipment was brought back the man helping my husband got so angry he pushed him into our 6 year old daughter, and then proceeded to throw him to the ground and try to have a fist fight with him. Which of course ended in my husband calling the police. We will NEVER be using this business again. read more

This place is a COMPLETE joke. All there equipment looks like it has been through WWW3. I rented a compacting plate, got home and pulled the cord to start it and boom the cord breaks in half. Called and took it straight back, told them I don't have time now because I have to go to work and just refund the amount. Was told that is not company policy, asked to see the policy, but they could not show me the policy. I was then told to leave and never come back. I had to dispute the charge since the equipment did not work. PLEASE do yourself a favor and go elsewhere. read more

I needed repair parts for a 30 year Homelite chain saw, and saw on the internet that they were a parts supplier. I went for replacement hoses for the gas and chain oiler and also a duck bill valve for the fuel tank. And a air and gas filter. The gentleman at the counter was excellent finding the parts for a machine that old and delivered great service. read more

The staff and equipment are fantastic! They were very flexible with the reservation, even after we cancelled and then called back within an hour of the delivery. They were prompt with the delivery and pickup and the equipment worked very well. We highly recommend San Tan Rentals!!!! read more

NEVER AGAIN! My wife reserved a bobcat for one day a week prior to needing it. The day before going to pick it up and 10 minutes before the business closed, we realized we would not need it for a day and tried to change the reservation to 4 hours. The owner said they would not hold a reservation for 4 hours. Ok, no big deal...we said we would keep the 1 day reservation because we had a lot of people coming to the house to move rock. The next day I showed up at San Tan Rentals as soon as it opened. I said I had a reservation for the bobcat and they said I had cancelled my reservation and they had already rented out the last bobcat. I told them I without a doubt had not cancelled anything and that I had 8 people at my house waiting to move rock. The owner/manager/whoever it was then put his finger in my face telling me that I had cancelled and that I needed to leave. I told him I was not leaving and that someone at the business and messed up and needed to fix it. He then told me he was going to call the police. I told him the whole situation was extremely unprofessional. He again told me to leave and asked if he needed to tell me in Chinese. He proceeded to make racial Chinese sounds. I turned to leave and told him that they f*&cked up and I was going to rate them on Yelp. The guy then called me a dumbass. I told him to call me that outside as I continued to walk towards the front door. I then heard things falling off of the desk he had been standing behind. The man was running from behind the desk to...I can only assume, fight me. Another employee literally tackled him to the ground to keep him from continuing. ....and that's how I left. I have Never experienced anything like that in my life! I then went to Home Depot and rented it for a few bucks more...and an unbelievable story to tell the people waiting at my house. Wow! read more

Overpriced and poorly managed rental operation. I found the employees to be unexperienced and as a former heavy equipment operator, it is somewhat alarming when on an equipment walk around I find mechanical and safety deficenies and the employee (who is supposed to know and instruct customers) has no idea what the problem is or that there is even a problem. In addition, had I returned the equipment with the damage, San Tan could have charged me for repairs of their broken equipment. They also do not offer any type of insurance to cover any breakages. I would not rent from them it is far too big of a risk and the owner/manager could really care less about the problems the were presented. read more

This place is a SCAM complete shady crooks. We dropped off an $500 power washer to get fixed. We didn't need it immediately so we told the owners, no pressure, take your time and just give Us a call when it's ready to be picked up. 2 months went by and no call so we went into the shop and asked if our power washer was ready. It had 't been looked @ yet so we responded . " no problem. Please just call us when it's ready". We kind of forgot about it until now that we are redoing our patio. It's now an additional 2.5 months and no call- not one, no nothing! So we were going to the mail stop next door and stopped into the shop hoping our power washer was ready - THEY SOLD IT and pointed to a sign that "after fixed we have the right to sell after 10 days". ??? You NEVER called us- we didn't put a time frame on you and the you rob from us and profit from something we purchased. This I tell you is part of their business model and profit. They would not compensate, kept pointing to a sign as if I didn't hear them and then asked me to leave the store. I will take this business down so no one else gets robbed/ stolen from. Small claims court or tell everyone and every service review website. thieves. I will have a coming for outgoing phone calls. You stole from the wrong family and I will protect others from your scam of a business. read more

We rented a mini excavator expecting to have it for a day. When we went to use it we were lucky to get 12" deep and only dug about 6 linear feet. We were told it would be able to dig several feet deep (we needed to dig a 150' trench 3 ft deep for electrical lines). The teeth on the bucket were totally worn flat. I called San Tan Rental to have them come pick it up because it wasn't able to do the job we needed it to do. One of the employees came out and saw that we had piles of dirt on our lot (which were there when they delivered the excavator) and said it was working fine and left it. I then called again and they came out and picked it up. They charged us for a full day rental & delivery fees of $220.71 and gave us a whopping credit of $35.14. A good company would not have charged us at all since the equipment was substandard and wasn't able to do the job it was said to do. We will not rent from them again. We had to rent a different mini excavator (another $200) the following weekend and it did the job easily (as the first one should have). read more

Terrible and dishonest service. Took my Honda lawnmower here for service as it would shut off after a few minutes. I changed the spark plug, fuel line and air filter prior to taking it there and the problem was not fixed. I told them those items were new when I dropped it off. A week later they called and said it was done. While checking out, they tried to charge me for a new fuel line, and spark plug. I told them those items were brand new and reminded them I had advised this when dropping it off. They removed those items and then charged me $73 for other work they performed. I paid and then mower was brought out to me and when I started it, the SAME PROBLEMS were present. Although it did not shut off, the vibration and grinding noises were still present. Upon close inspection, the spark plug, and fuel line which they allegedly changed, were the same ones I had done myself. So they lied about ever changing those items. They said they would take the lawnmower back and have the tech look at it again and I asked them to void the charge since the work wasn't done. They refused and said I would be billed for additional labor once the tech took another look. Then I asked for them to loan me a rental at no cost, so I could cut my grass as it had been over a week. They refused my request again. They told me to take my mower home, and then drop it off again. Wow! How nice of them. Guess I should have refused to pay until I actually saw and heard the mower start. Bunch of A holes here. Liars and very dishonest. Do not take anything to this place as they will try to cheat you out of money and lie about fixing things. read more

I recently rented a tractor from this company. I've been a regular customer for more than a year and had no problems until now. The tractor I rented had some quite worn and weather checked tires on it. Towards the end of the rental one of these tires came apart and subsequently ruined the tire. I called and they came out took the old tire and rim and a few hours they returned with a new tire. So far it was what I would have expected. I used the tractor for the remaining time and returned it. To my surprise I was informed that I would have to pay for the new tire. When I objected he told me I was responsible for flat tires. I tried to explain to him that the tire was old and that it had failed and that I did not have a flat. He insisted that I would pay for it and there would be no compromise. Yesterday I was by there and the tractor not only had my new tire on it but he has since replaced the other tire. What a scam!!!! I'll never do business with him again and would advise all others to be cautious. read more