Easy process. Excellent customer service. Thank you Mitch. He was able to get my son his first carread more

We received a promotional mailer stating that we had won a $2,500 Instant Cash prize. Before making…read morethe trip to Benson's Pre-Owned Outlet, we wanted to make sure the promotion was legitimate, so we called the dealership. During that phone call, we specifically asked if we had to purchase a vehicle to claim the prize. We made it very clear that we were not in the market for a new vehicle and only wanted to come in if we could claim the advertised prize. The employee told us that we did not have to buy a car and that we could simply come in to collect the prize. She even told us that the owner had already set aside money for the prizes, including the cash prizes, which reassured us that the promotion was legitimate. Based on what we were told, my husband took time away from work during his lunch break to drive to the dealership. Unfortunately, once he arrived, everything changed. Instead of honoring what we had been told over the phone, they began trying to sell him a vehicle. Even though he repeatedly explained that he was not there to buy a car and was only there because we had been told he could claim the prize, they continued with the sales process. Another issue was what happened next. The mailer advertises "Your Job Is Your Credit" and a "100% Approval Rate." Despite us making it clear that we weren't there to purchase a vehicle, my husband was asked for his Social Security number. He was never told that his credit would be run. The salesperson took his information, walked away, and when he came back, that's when my husband found out his credit had already been pulled. At no point was he told beforehand that providing his Social Security number would result in a credit inquiry. After all of that, instead of receiving what we had been led to expect based on the phone conversation, he was handed a $1 scratch-off ticket and told that's how the promotion worked. To be clear, this review is not about whether we won $2,500. We understand promotions have rules and conditions. Our issue is that we did everything we could to avoid wasting our time. We called ahead, asked direct questions, explained that we were not interested in purchasing a vehicle, and relied on the information given to us by a dealership employee. Had we been told the truth from the beginning--that we couldn't simply come in and claim the prize--we never would have made the trip. We have the dates and times of the phone calls we made before visiting the dealership. We relied on the information provided by the dealership's own employee, only to be told something completely different once my husband arrived. Between the misleading phone conversation, the pressure to discuss buying a vehicle after we had clearly said we weren't interested, and my husband's credit being pulled without being told that was going to happen, this entire experience was extremely disappointing. I hope Benson's Pre-Owned Outlet becomes more transparent about its promotions and trains its staff to give accurate information so other customers don't have to go through the same experience.

I purchased a vehicle from Twilight Auto Sales about a week ago, and it has been sitting undrivable…read morefor almost the entire time. Within a very short period after the sale, the car began showing mechanical issues and warning codes that were not disclosed to me beforehand. When I reached out to the dealership for help, I was given excuses and inconsistent explanations. I asked to speak with the owner, but instead I was sent to a generic service email and have not been given any verified way to contact the owner directly. The manager argued with me and tried to shift blame instead of offering real assistance. At this point, I feel that I was sold a vehicle with pre-existing issues, and the lack of transparency and support after the sale has been extremely disappointing. I'm still waiting for the dealership to take responsibility or even provide proper communication. If you are considering buying a vehicle here, I strongly recommend having it independently inspected before purchase and being cautious about the level of support you may receive afterward.

SCAM SCAM SCAM. DO NOT BUY CARS FROM HERE OR RENE CASTRO I purchased a car from them not even 1…read moremonth ago and it's been problem after problem. The first day I had the car the AC Compressor blew. They indeed did fix that. The battery died on me and I know they pull batteries from their OTHER CARS to put in the cars that are going to be sold (saw this happened with my very own eyes as they sold a black Jetta to a a couple with a baby as I was getting the AC fixed by them. He said the car has AC and no lights on. RENEE CASTRO lied. The car currently has an engine light on (which he said is due to the AC) for the THERMOSTAT. The car is also sitting in the parking lot not able to start. No power or anything (and I just bought a new battery OUT OF MY POCKET). I called RENE CASTRO 3 times and no answer. Texted him videos of the car not starting and no answer. I called the dealership and a woman answered the phone and told me that RENE CASTRO is out and will be coming back on Saturday and that there's nothing anyone at the dealership can do for me because RENE CASTRO is the one that handles vehicle repairs. I've been more than patient with them but this is ridiculous. DO NOT BUY FROM THESE SCAM ARTISTS. PLEASE DO YOUR RESEARCH AND LOOK AT ALL THE GOOGLE REVIEWS DO NOT BE FOOLED BY THEIR 4.1 STAR RATING. IF I COULD GIVE 0 STARS I WOULD.

Intelligent, a gentleman, a family man, tells great stories, inspiring, respectful -- these are all…read morewords that come to mind when buying a used car, right? Just go to Hani and this is what you'll find! He LOVES cars, loves to find you the right one and is a prince. My 22 year old son found him on Craigslist, did his research and got the best car (in his price range) and is thrilled. As a mom, I wanted to go check everything out and was not disappointed. After speaking with Hani I had no reservations about buying one of his cars!

I purchased my used BMW Z4 - 3.0L inline 6 with high mileage. I'm not afraid of high mileage cars…read moreif they appear to have been routinely taken care of and properly maintained. The body was in excellent condition in spite of its 18 year age. Even the Michelin tires 225 ZR-17 were either new or almost new with low miles on them. They were in excellent condition and with the highest speed rating available. This is a huge selling point for me. Go price these tires today and you will see they are very expensive and of great quality and safety. The leather interior was in exceptional condition as well. The engine had good power and the automatic transmission shifted smoothly as well. The automatic power top was not working at the time and this was not a critical item for me. I will fix it in due time. The ride was not as smooth as it could be and so I will replace the shocks and/or struts when time and money permits. This is my 3 used car purchase from Hani in over 20 years. He is an avid car enthusiast as I am. He always buys special and or unique cars e.g. some with immaculate leather interiors, all the repairs records and/or with OEM books, new or almost new matching tires, very fast cars with Turbos or superchargers, sporty, luxury, or both. Any used car we buy will always need additional work, maintenance, parts, etc. But, in my experience with Hani's cars, he has been very successful in acquiring cars with a lot of potential. And, his prices have always been extremely competitive and more than fair and reasonable. When buying used cars, it is always "caveat emptor" (Let the Buyer beware). That is Latin and legal terminology used when purchasing used homes and/or cars, etc. It is our job as Buyers to examine the products and to decide whether or not we are willing to accept the flaws and or issues along with its great selling points as well of any used property we purchase without any warranties whatsoever.

Great service! Got my car in and out super fast! Great people to work with! Had some damage on my…read morecar and he came all the way to my door step to give me a quote on repairs.

From the owner: Gonzalez Garage 100% Wreck Omended !! where everything's fixable if the customer is on a budget!!…read more We do all kinds of body work, paint, fiberglass work, frame work, welding quarters panels, you name it!! we take insurance claims we don't charge deductible under 500$ From fender benders to totaled cars, if a collision center said its not fixable we will fix it for you !! Feel Free to contact me and get an estimate on your car at no Cost;)

I purchased my Kia soul months ago from eagle pre-owned cars. On my way home from the dealership I…read morediscovered my speedometer was not working I live over 2 hours from the dealership, I contacted David and he has bent over backwards to help me with the situation I had a difficult time getting my car back up there because of my schedule and for a couple of months now he has been so wonderful to take care of the problem. Thank you David and thank you eagle pre-owned motors I love my Kia soul.

I found this place by luck and Iam so happy I did this dealership got a long time returning…read morecustomer out of me now . I got such a good deal I was able to buy 2 cars from them and the why they treated me here makes it even better you don't get rushed or pressured like the other dealerships down the road full of snakes ,conman and lemon cars . I walked in here MAYRE give me space to look around before she came over like she knew I was ready to ask questions which she answered everything on point with no let me find out or I'll be right back she even gave me the website so I see cars online and compare I ended up getting a car for my wife and ended up finding a car for myself as well which DAVID helped narrow down my options and trade in amount also the car was not up to DAVIDs standards and he made sure everything was OK before I picked up the car which is excellent and I was impressed with the customer service at this dealership so I was sold and then MONICA had all the paperwork ready and printed just needed to initial and sign she made it easy and painless as possible they work great together and it shows I am happy with the service and cars I purchase here and will be returning back and recommending to everyone

A pleasant buying experience. Based on initial conversation with Ivan, I drove over from Houston to…read morelook at and inspect the RX 350 he had available. SID was upfront about everything, "open book" you might say as to any questions that I had. I wanted to take it to a nearby repair shop and have them put it on a lift to check for any unknown damages, and Ivan encouraged me to do that. The car checked out really well and we completed the transaction. If SID has an auto you are looking for, I would encourage you to make them your first stop. Doug Bates Houston, TX

My 18 year-old son has been saving his money and decided he was ready to buy himself a car. His…read morebudget was $6,000. We shopped around for about a week and dealt with some "shady" salesmen. He test drove a few cars that had audible, visual, and odorous issues. It was stressful and we were almost ready to give up and wait awhile longer. Until... We stumbled upon SID Motors online and I was impressed with the high rating this place had earned. I also saw that SID was ranked the highest dealership on "Car Gurus" for a couple years running. We decided to check it out. David is not your "typical" salesman. He is extremely honest, answers all questions about each vehicle, and does not pressure you at all. His attitude is, he's happy to bless your family if you find a car to buy on his lot, or he'll be there to help you out if shopping in the future. He is personable, friendly, and trustworthy. We met Ivan as well and he was able to answer our numerous questions about auto insurance since he is an insurance agent too. He told us about options we weren't aware of and was very helpful! My son decided to purchase a Honda Accord from SID Motors and couldn't be happier! It's a great car in super condition! I highly recommend SID Motors and we'll definitely be back if looking again.

Xinia, Jose and the entire staff went above and beyond for my son. Thank you for making us both…read morefeel at home and can't recommend this place more. Great vehicle selection and my son was able to leave with the truck he wanted!!