1. Stone Oak Autoplex

    1. Stone Oak Autoplex

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    San Antonio, TX

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    Stone Oak Autoplex

    3.5 (2 reviews)
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    8 years ago

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    8 years ago

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    SHOTTENKIRK TOYOTA SAN ANTONIO

    SHOTTENKIRK TOYOTA SAN ANTONIO

    1.8
    (86 reviews)

    I met a young man named Mondreon (Eric) and he made the $19.99 oil change and car wash a delight!…read moreI'm not too sure about their service, but if Shottenkirk hires amazing people like this, I may take a shot! Thanks Shottenkirk! You know how to pick a winner! My car looks great, smells nice and $19.99 is a great price for a premium oil change

    I had a very disappointing experience with this dealership, specifically the used department…read more Within just three days of purchasing my vehicle, I ran into issues and reached out for help, expecting some level of support or flexibility. Unfortunately, I was met with zero assistance. I was essentially told that I had no options other than to keep the vehicle for at least six months, and then maybe something could be done. For a major purchase, this kind of response is unacceptable--especially so soon after the sale. What's most frustrating is that this lack of help extended to management. There was no effort to work with me, no alternative solutions offered, and no sense of customer care or accountability. I understand that policies exist, but good customer service means being willing to at least explore options--especially when a customer comes back within days of a purchase. That simply did not happen here. I would not recommend this dealership based on my experience. Buyers should be aware that once you sign, you may be completely on your own--even if problems arise almost immediately.

    Cavender Buick GMC North

    Cavender Buick GMC North

    2.9
    (182 reviews)

    I'm traveling thru San Antonio circling the country in my 2025 GMC 1500 3.0 diesel. I was having…read moresome concerns with my DEF system and needed help. Gianny the service manager and my service writer Trent worked hard to get me back on the road. What a professional group. Thanks so much for the expedited repairs and oil change. I highly recommend this dealership!

    I had a very disappointing experience with Cavender Buick GMC while attempting to purchase a 2016…read moreYukon XL Denali. Specifically with Miguel Cuetos. After confirming the vehicle was available, I placed a deposit, completed financing paperwork, arranged a third-party inspection, and drove approximately an hour to the dealership. Upon arrival, I was informed that another customer's hold on the vehicle had not actually expired and that the vehicle was still being sold to them. Unfortunately, making this trip caused me to miss my son's graduation ceremony, which is something I cannot get back. While my deposit was refunded, Sales Manager Miguel Cuetos told me he would help locate a comparable vehicle and follow up with me in writing. Despite waiting more than a month, I never received the promised email, any vehicle leads, or meaningful follow-up communication. After escalating my concerns, General Sales Manager Santiago Sanchez responded, apologized for the situation, and stated in writing that Cavender would continue searching for a replacement vehicle and work with me on pricing. Despite those assurances, I never received any vehicle leads or further follow-up from the dealership. Mistakes happen, but allowing a customer to place a deposit, complete financing, coordinate an inspection, and travel to the dealership before discovering the vehicle was unavailable was extremely frustrating. The lack of follow-through afterward made the experience even worse. I hope Cavender improves its inventory management, communication, and customer follow-through so future customers do not experience the same situation.

    Stone Oak Autoplex - usedcardealers - Updated July 2026

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