Not sure why by my survey code for DJPCAMR wouldn't connect. Javier Garcia is AWESOME!!! He was my angel last week when my tire somehow lost air at a rapid pace. Just as I was going to call for a tow service, there he was in my rear view mirror! So grateful and bummed I didn't have something to give him in kind for his prompt service. Thank you SANDAG for this program. It saved me and my family from a tremendous amount of stress. Grateful for what I believe our tax dollars are paying for this service. Thank you!!! :) read more

SANDAG511 (WILLIAM) SHOWED UP BEHIND MY VAN EVEN BEFORE I COULD ASK FOR HELP. I had a very flat tire and was not able to change it without help.. William saw I needed help and he pulled up right behind me. I asked how much he charges and he said its a free service through SD tax payers.. So amazing.. He would even allow me to tip him.. WOW! Thank you SanDag 511.. Was able to get help so fast and easy . read more

I called 511 because I had a tire blow out on the freeway. I was stuck on the side of the freeway and I didn't feel safe. The operator told me that she would report it to the highway control, and they would dispatch somebody to come help me, before I even hung up, the tow truck had pulled up behind me. He had been patrolling the area and saw that my car was pulled over. William was kind confident and changed my tire for me. He even had to pull out stuff from the back of my car to get to the spare. He was quick, efficient and very informative. I am so grateful for this service!! Thank you William! read more

Tire blew out Friday morning and Ms Ruth and Mr Zeke assisted in getting me back on the road. Service was fast, professional and friendly! Would recommend!!! read more

SANDAG 511- Freeway Service Patrol Program - Towing Near Me

Right now 6/03/2025 @4:15pm going eastbound on the 54 between Plaza Bonita Rd and Woodman Ave this tow truck driver pulled out of the left side of the freeway right in front of driver's in the fast lane, didn't turn his signal light on until he was already in the lane. Then he proceeds to go all the way to the right lane cutting in front of vehicles with no regard. Then he was driving on the bumpy line on the right side of the road, swerving in and out of the white line on the right. He really jeeds to be tested for drug, alcohol or a medical condition cause that was not ok. I didn't get a picture of the whole license plate but it's x7023V2 read more

SANDAG 511- Freeway Service Patrol Program - This is right after he merged all the way to the right lane. And still not driving in the lane. - Towing Near Me

My tire had a complete blowout on the 15 at 5:30 am while I was trying to get my 85 year old father to San Diego for his lung cancer. I somehow made it across 4 lanes of traffic on a shredded tire. I immediately called AAA, but while I was on the phone with them I see headlights pull up behind me. I don't know who was patrolling in the Escondido area of the 15 south on May 14 at 5:30 in the morning, but he was awesome. He had our tire changed within 15 minutes. He was kind and professional and we appreciated him so much. It was because of him that my father made it in to see his doctor on time. There was no charge. This is a wonderful service and I hope San Diego always has funding for it. It saved us. read more

My car completely lost power on the freeway. I pulled over and the 511 representative Carlos was there within a few minutes. Carlos was great! Assessed the situation and had a tow truck on the way within minutes. California tax dollars fund this program and it's well worth it. Freeway, Road safety is everything. read more

I didn't even know this was a thing! This is an amazing service available to us. Maybe a minute from when I pulled over to the side of the freeway, William happened to see me and pulled up behind me. I was starting to dial AAA, but he was able to help me right away with a free gallon of gas and made sure that my car was able to start once I got it. He really saved my day! What a blessing he happened to see me, but I am happy to know it's a service I can call if I find myself in a jam again. Thank you! read more

Jackie from the Chula Vista office was 5/5 stars for calling me back right after our call dropped because of connection issues. She helped resolve an issue with my bill due to a posting error. Thanks again, Jackie. read more

My back left tire went flat almost immediately. Last time, after having someone else change my flat tire, I learned about 511. When I called, I got a prompt saying 'press 4 for roadside assistance' then the recording said 'this service is unavailable at this time' so I called back and waited for a dispatcher to answer. The process took about five minutes. Within 15 minutes a tow truck arrived, the service person wasn't overly friendly (he didn't introduce himself) but he was efficient and gave me advice about what speed to drive with a spare. I didn't receive any paperwork but I was back on the road in less than 35 minutes from the time I pulled off onto the highway shoulder. read more

Terrible service! When I asked for help, the woman from customer support hung up on me twice, and when I called the last time, she told me to contact 911 because she couldn't determine my location, even though she had initially given me the correct address of my location herself!!! I think I will never use this service again. read more

I didn't even know this service existed until today when my daughter experienced a roadside emergency and pulled over on the freeway when a tire blew. She began to cal AAA but before she even reached someone on the call, an angel in a tow truck appeared right then, as circumstances aligned and must have happened to be passing by at that exact moment to provide much needed help. Raphael put on her spare for her so she could get home safely (until we could get to the tire shop the next day). We are so grateful this service is available and Raphael was a hero today, thank you sir for your assistance! We are so happy to recommend and spread the word about this service now that we know about it. read more

SANDAG 511- Freeway Service Patrol Program - Towing Near Me

Man.... I was with 0 dlls in my wallet, desperate, sad and lost all hopes to be honest I was just praying at this point while being stranded on the side of the freeway ... at this point I just wanted to see my kid ( nothing boosts my happiness like my son does) and out of nowhere Jose was parked right behind me and with a gentle knock on my window asked if I needed help.... This man is an angel. Gave me gas and a hug (that I asked for)... thanks to him I'm with my child now and I couldn't thank him enough. May god bless you always Jose.! read more

I ran out of gas on the 15 S yesterday. I pulled over and was attempting to use my insurance app to get roadside assistance (provided by my insurance company) when all of a sudden This Sandag Samaritan popped out of no where and helped me!! In the midst of it all, I forgot to ask for his name! I snapped this picture of him to send to my husband...Thank you a million more times sir read more

SANDAG 511- Freeway Service Patrol Program - Sandag freeway patrol helped me while I was stranded on the freeway yesterday...thank you - Towing Near Me

Wow. This service is amazing. I hit a massive pothole in the fast lane on eastbound 94 a 1/2 mile from Euclid exit. Immediately knew I had a flat tire and pulled over to the shoulder on the right where an onramp and merge dumped onto 94. A gnarly spot. I was shaken and about to call AAA when Karen spotted me and pulled behind me. It had been less than 2 minutes. She put my spare tire on and the whole thing was done in less than 10 minutes. I was not aware of this service until today, and I could cry in gratitude. Karen wouldn't accept a tip, but I hope she gets a raise and job security because she is a ray of light and comfort in a scary situation. Well done Cal Trans! I'll tell everyone about this service! read more

I was stuck at an intersection just off of 56 on a Friday afternoon as my car engine decided to die there. As I was blocking traffic and awaiting Triple A to come, along came Mr. Juan Arenas in his 511 tow truck. He pulled over and asked if he could tow me to a safer area and I quickly agreed. Juan towed me to a nearby park and ride where I could wait safely for AAA. He was so kind and helpful and I really appreciate him! read more

I had a blowout on the 15/163 split. I was able to get to the shoulder safely. Pedro Reza arrived shortly after calling 511. He was extremely kind and helpful. Needless to say, having a blowout and crossing 6 lanes of traffic during rush hour was scary. Again, Pedro was such a godsend for me! I was shaken up, safe, but scared. Pedro got the spare out of the trunk and changed my tire in just. Few minutes. He helped me feel safe and got me on my way very quickly! Pedro, if you see this, THANK YOU!!! I'm sending you back a hug! Your smile and calm demeanor were very reassuring to me when I was scared out of my mind. I knew I was safe, but your attitude made sure I KNEW I was safe. THANK YOU THANK YOU!!! read more

What a lifesaver! I didn't even know about this service until today. CHP called this free service after seeing my car pulled over on the freeway and Will came in less than 5 min and towed me off the freeway to a safe place. Thanks again! read more

I was on the phone trying to get a roadside assistance and they quoted me $95 for replacing the flat tire, which I thought it's reasonable to me already. Then a gentleman stop by and came to me offering a FREE service. I thought it must be a scam until he showed me the 511 flyer. I never knew this service and I appreciate the gentleman so much! He was very friendly, helpful and efficient! He got everything done within 20 minutes, and guide me get off I-15 south to Poway exit. THANK YOU! read more

SANDAG 511- Freeway Service Patrol Program - I was so panic that I forgot to ask this gentleman's name. He is my life saver! - Towing Near Me

Oh My Gahhhhhhhhh!!!!! WHO KNEW??? Today, while traveling South on Interstate 5 Freeway, I found myself in a really unfortunate predicament with my MBenz. My 'low tire pressure' light popped up on my dash three days ago, indicating a low left, front tire. I was headed to Discount Tires in Pacific Beach to have them ALL checked, because I know tires should be checked every 4-6 weeks and lately, me being super-super-busy would be an understatement. *****CRINGEWORTHY MOMENT AHEAD!!!!!***** All of a sudden, what looked like an orange construction cone came flying toward my car and wedged itself underneath my vehicle. I drove a little bit to see if it would un-lodge itself. It didn't. Not knowing WHEREUPON the 'thing' was, I pulled over to assess it, turned on my flashers, and when I looked underneath, I saw it was lodged beside the tire that had low air pressure. Oh no! Wonderful, wonderful! NOT! I was fully afraid to drive on it, even though I could see my exit sign close enough to read it. I was afraid a sharp piece might puncture the tire. -Enter Mercedes Benz Roadside Assistance- I'll note here I PAID FOR Roadside Assistance when I got my vehicle. I waited on hold for what seemed like an eternity, only to be connected to a rude Mercedes Benz employee who pretended he couldn't hear me through my Car Play. He condescendingly instructed me on how to pinpoint my exact location on 'Maps'. (Uhm...excuse me for not knowing BECAUSE NOTHING LIKE THIS HAS HAPPENED BEFORE!!) After he seemed sooo irritated that I had the nerve to call Mercedes when I was in distress, and for SOMETHING I PAID FOR IN ADVANCE, he then advised me someone would be at my location to assist IN 90 MINUTES!!!!! Does anybody in La Jolla own a luxury MBenz, or a BMW or an Audi, an Acura or any other luxury vehicle??? You do know La Jolla is Rich Country, right? They ALL do!!! I told him forthright that I did NOT have the time to wait that long and that I had a lunch date with my daughter ... then instructed him to "cancel that" and hung up as he rambled something about MBenz and their WONDERFUL service. -Exit Mercedes Benz Roadside Assistance- ***DEEP BREATHS*** What to do ... what to do... Just then, An Angel appeared in a white tow truck immediately behind me!!! Who IS this Miracle Man sent to me from the Heavens above??? I don't know WHO this man wearing a bright yellow vest, dressed in a blue uniform walking toward me IS, but I think I just prayed to God Himself right then and there! *Makes the sign of The Cross* Hallelujah!!! WHO IS THIS????? He walked up to my passenger window. I instructed my daughter to lower her window half-way. He asked, "Are you in distress?", as he handed me his card through the half-opened window. "Yessir, I am definitely in distress!", I told him, and explained the dire straits I was in. He told us to stay in the vehicle, then proceeded to look underneath and dislodged the offending 'thing'! He held it up to show me. 'IT' was an orange hard hat!!!! This man works for SANDAG (San Diego Association of Governments), and they provide FREE roadside assistance in the San Diego area. I've provided a map of locations their roving fleet services. Folks, this service is funded by our U.S. tax dollars, State Transit Fund, SANDAG, Caltrans, SB1, and CHP (California Highway Patrol). On average, it takes them less than 9 minutes to respond! Impressive! Some of the free services they perform are: * Provide you a Gallon of Gas * Jump Start * Water for your Radiator * Change a Flat * And even tow you if they can't get your vehicle running, to a location designated by CHP * Aannnndddd ... even dislodge an object you can't reach wedged under your vehicle!!! ALL FREE!!! I really want to thank the kind gentleman who helped me today! I'm sorry I don't have your name! I wish I had his card still. I don't know what happened to it, as I tucked it in my door's side pocket. I went to 4-5 places afterwards, so all I can imagine that happened is the card with his name on it must have blown out the window. So thank you, Guardian Angel, for helping the stranded lady and her daughter on the 5 Freeway right by the Garnet Avenue exit. All you ladies and men in San Diego should know now ... just DIAL 511!!!!! Unless you have a Guardian Angel on your shoulder; then they'll appear just like a mirage in your rear-view mirror!!! read more

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Javier Garcia is my saving angel armed with tools in his chariot ( well his truck)! It took myself over an hour to lower my spare out from under my SUV. Cars, Trucks and big semis flying by making my SUV push from side to side with each burst of pressured air forced upon it. Javier pulled up with no fear asking me if I needed help and Im not to proud to say Yes Please! No joke he had me safely back in my car with the gnarly SUV tire changed out in about 10 minutes! Thank You to Whoever in our CA amazing government made Javier's being there for myself and I can only imagine how other's he has rescued possibly! May God Bless you and all those who's Lives you touch with your Amazing service! Truly Thank You! Best Regards, Richard Conrad saved by Javier Garcia read more

My car broke down and a woman in a tow truck pulled up behind me no more than 30 seconds later. She asked me if I needed help and offered to tow my car to a safer location. Astonished and relieved, I accepted. We didn't discuss payment or the company she works for so I figured she was just a really good person. After loading up my car, we started making our way towards the exit and she told me about this 511 hotline she works for. I had NO IDEA these wonderful people existed! She was so sweet and we talked about my crappy Prius that I love and we were able to enjoy a laugh she was just all around a great energy to come into contact with during such a stressful time. I never got her name, but her Survey Number is: HRVPEBF You gotta promote this woman! She has genuinely good energy and I felt well taken care of. Oh! And, I'm 7 months pregnant. She was a literal God sent. I regret not getting her name. We fist bummed at the end and gave each other blessings before we went our separate ways read more

SANDAG 511- Freeway Service Patrol Program - Towing Near Me

This service program is a huge blessing! On a cold rainy day, I got a flat tire on the freeway. AAA estimated a minimum 30-minute wait time. Within 4 minutes of my wait time, William drove up. He was professional and efficient. He switched out my flat with the spare, and I was driving off within 10 minutes. This program has helped me in the past, and eachtime, I am grateful! Thank you again, William! read more

Really good service. Didn't have to call a tow truck to help me outs they pulled up seeing me trying to fix my tire and Will switched out my tire and put my spare on under 10 minutes. Will was a lot of help! HNQBDAUAG read more

I got a flat on Monday at 7:00 am, I called Statefarms roadside assist. only to be told that I had to wait for an hour to find out how soon they would arrive. I was looking at an hour wait time (at least). All of a sudden I look up through my rearview mirror to see a big white truck behind me. A very kind young man gets out and offers to help me. His name is Diego, he was very kind, professional and quick. He quickly changed my tire, put the little spare on, and suggested I get the damaged one fixed as soon as possible for my safety. The spare tire is only for limited use. I offered to give him a token of appreciation for a cup of coffee. He quickly refused to accept my token of appreciation. He said that he was there to help anyone in need, this service is free. In this case, I was the person in need. He saw me stranded with my hazard lights on and stopped to help me out. Unbelievable!! Thank you Diego/SANDAG 511 for your help. A true Godsend when I needed it. With Gratitude, Irene :) :) :) read more

SANDAG 511- Freeway Service Patrol Program - A helping hand :) - Towing Near Me

Pedro Reza came behind me as I was on the off ramp, with tire damage due to a pothole on the 54 and 805 off ramp. Pedro greet me with a pleasant smile and explain that he worked for Highway Patrol and preform his job. I was on the phone talking to AAA which would take a while to come, therefore in this Dangerous spot. Pedro appeared like a angel to help me and changed my tire.. Pedro said call 511 in the future for help...Thanks for this service!!!!! read more

I had a flat tire on the 15N 78split while in the Fast track lane. I was waiting for a tow truck because I was told they would not change my tire in such a dangerous spot which I understand. But I had four grandchildren with me so called for my husband to come get them. The tow truck was an hour to an hour and a half away. About 15 minutes later a tow truck with lights on came up behind me and it was the freeway service that I had never heard of. Jose Nava identified himself and said he would change my tire quickly to get me off the freeway. I was so impressed with how quickly he got us going and how friendly he was. What a wonderful service in such a stressful situation. Thank you again Jose you were such a blessing!!!!! read more

I got a flat on the 5 hwy and I was very scared a 18 wheeler would hit me.2 gentlemen pulled over and help me out.I was so bless for this service.I feel they saved my life and fix my flat.He was even very vigilant about my serviced dog.I tried to pay them and they didn't take a dime.I am gonna pay it forward in another way with another person.today I learned a very valuable lesson.Their is good people out there that care for each other.THANK YOU. read more

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Incredible service that is responsive and cares. My sons car had a flat tire on Hwy 78. While waiting for OnStar to send a tow truck, a FSP vehicle pulled behind the car and offered his services. He changed the tire in 15 minutes and was incredibly helpful. Whatever they are paid, they need a raise! Thanks SANDAG for a great service. Driver Gacuaiaead was outstanding. read more

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A couple of months ago my car stalled out on I-5 in La Jolla on a Saturday near La Jolla Village Drive. I was told it would be about an hour for the tow truck company that I called through my insurance to arrive. About 5 minutes later a Free Service Patrol tow truck showed up and was able to get my car more to the side of the road, so that I was not so close to the freeway and then towed me to the city parking lot off of La Jolla Village Drive. I called the first tow truck company to let them know my new location and was able to safely wait for them in the parking lot. Brandon was the driver with Free Service Patrol and he was like a guardian angel who suddenly appeared. He was so nice and friendly and made me feel so much better after the scary experience of my car suddenly stalling out on I-5. I had never heard of The Freeway Service Patrol and didn't know that they are always going up and down the freeway looking for people who need help. It is a wonderful service and they are lucky to have Brandon working for them. read more

Pedro Reza 006-17 thank you, thank you, thank you!! You came to the rescue in the best moment! I got help with a flat tire and he was extremely pleasant and happy to help! Really appreciate it!!! read more

Unprofessional service from the 511 tow driver who responded to my husband and I's call about one of our truck's tires becoming flat on the Northbound I-5. We had called to get assistance on the side of the freeway when our tire had become flat and were told by 511 dispatch that they were going to help send a tow driver but were unsure about the time the driver would arrive but we were appreciative that the dispatcher at least was being honest about the response time. When the driver did arrive they had asked us what was the reason for the dispatch service and when we told him it was because we needed help to safely change the tire he started getting angry. He scolded and degraded us for having called to get help. We would never wish for anyone who may ever become stranded on the side of the freeway have this experience of being made felt useless and disregarded by a 511 personal especially when it is stated on the 511 webpage that their mission is to provide; "... a free service that improves safety for stranded motorists." Very disappointed in their serive and when I called to file a complaint to the dispatch call, I was told I would be receiving a follow up call later in the day about the incident that had occurred with the tow driver but I have not received a call. read more

Our daughter had oil leaking from her car and smoke billowing from both ends on I5 going North near Carmel Valley Road on the 56 slip road. Two employees in separate trucks showed up within 15 minutes to check on my daughter to make sure she was ok. They waited until I arrived as well as AAA to arrive. They were so kind, personable and empathetic during this stressful situation. Thank. you Octavio for your assistance. I had no idea this service was available. read more

I had pulled off the freeway, retrieved my spare tire and prepared my jack to lift the vehicle for a tire change, and Will from SANDAG Roadside Assistance just appeared. I was favorably shocked by Will's speed, efficiency and politeness. Thanks to Will and 511sd service, I made an important meeting in the nick of time and I didn't tie up traffic! read more

I was broken down on the side of the freeway with a blown out tire on my trailer. I went and got the tire replaced and Will was there waiting for me to help lift the trailer and make sure I did everything safely. I highly recommend Will and his service. read more

Well my goodness l!!! I am still in awe of the help I received on the 5 freeway today ~ Kyle helped me When my convertible VW bug had a tire blow out! He was there ~ seriously so Quick! changed my tire on the side to my spare on the side of the freeway ~ I will be forever grateful for his help. thank you thank you thank you!!! Kay Hammar read more

My daughter broke down on the freeway and while she was still on the phone with my husband, a driver pulled up. I was shocked at how fast he was there to help her. He hooked up the truck very quickly and got her off the freeway. He towed her to the closest park and ride. He was so polite and so professional. I couldn't believe that it was a free service. I will make sure that everyone knows about this wonderful, free service! read more

Great use of tax payer money!! My daughter's front tire blew out on the 805 N near Balboa Ave. AAA gave us wait time of 2 hours and luckily, Roberto M of FSP program showed up and took us to a safer area off the freeway to wait. Roberto was so kind and the presence of FSP almost made up for the 4 hours we ended up having to wait for AAA. It was a huge blessing to be able to wait away from the zooming cars and big rigs flying by on the 805. I felt that any of the big rigs or small trucks could easily crush our tiny Prius with a slight swerve. We are so grateful for this service; we had no idea it existed and very happy that the state of Ca can actually do some good with taxpayer money! Whoever thought of this program deserves a raise. read more

Javier Garcia literally came out of no where and rescued me while I was stranded on the side of the road. I was on my way to a work event, crying because I ran out of gas and was half way in the free way about to be hit by passing cars. Then he pulled over behind me (I was only there for 4 minutes or so) and he gave me a gallon of gas for free so I could make it to the next station. A literal angel, I cannot thank him enough! He made my whole day/month/year! Thank you so so so much! read more

My tire blew out on the 805 South as I was about to try to exit Kearny Mesa Blvd. I was on the shoulder and the freeway was very busy, cars driving very fast. It was very scary. I thought I was going to get hit by a car. I was having trouble using my cell phone. Thank goodness Oscar Ramirez from 511 Freeway Service Patrol showed up. He saw me and pulled over!! What a relief! He put on my spare tire in no time flat, and I was able to get on my way safe and sound. I am very grateful for Oscar and 511 FSP. Excellent service. Oscar knew what he was doing! Keeping us safe! read more