Benni was amazing, attentive, communicative and super kind. They made this experience the easiest…read moreit could be. Highly recommend using them.

My grandmother prepaid her funeral many years ago. When she passed in December some of the…read moresituations had changed, and thus the arrangements, resulting in credit due my family. Nearly 3 months later and we have yet to receive the money owed us. I have reached out to the funeral director several times and he assures me that he has reached out to billing to process the refund. Yet, nothing. I don't recommend using French as you cannot trust them with the financial end of your funeral.

I had heard of this company before. My mom recently passed away d/t Alzheimer's dementia and I…read morealready knew about this company, so I called them from the facility and they came right away to pick her up. The gentleman to came was inconspicuous, very friendly and respectful, taking care to make sure she was handled gently and reverently. Grace was wonderful and always ready to help with anything I might need. All of the staff I worked with, including the wonderful receptionist, were kind and treated me like family. The urn was beautiful and well-made. They have also called me periodically to check on me handling my grief. I love these folks!

My mother was given a mailed invite for a lunch seminar on cremation services at the Red Lobster on…read moreMontgomery. She RSVP'd and was told to be there at 2 pm on the day of the seminar. She arrived at 2:02 pm and the person running the seminar turned up her nose at my mom and rudely told her, "We don't accept late arrivals! You're late!" loud enough for the entire restaurant to hear, therefore embarrasing my mother and her friend. Also to note, my mother and her friend were the only Black women at the seminar and probably at the restaurant, period. The woman was so rude that even the restaurant staff had to apologize to my mom and her friend. I'd venture a bet to say that if my mom and her friend were two White -- or even Hispanic -- ladies, that woman's demeanor would have been a lot different.

This is now my 2nd time in 10 yrs using Direct Funeral. Libby was the director I worked with both…read moretimes and she is pretty amazing at her job.. She made all the arrangements easy and had sugestions to things I was still undecided about. In this particular time in my life, she made it so easy for me. Saying thank you just isn't enough, but Thank you!

The death of a loved one, is never an easy thing. My sister and I recently had to deal with the…read moreaftermath of such a loss. After a sudden short illness, a sweet wonderful member of our family passed away. Although exhausted from hospital trips, overnight stays & all that comes with the terrible knowledge that a life is ending, arrangements must still be made. We were recommended Direct Funeral by a wonderful nurse at the hospital. We called and they were amazing. Robert was the gentleman who helped us. He listened respectfully to what we wanted. Answered our many questions and did not try to push us into things we didn't want. We chose something simple & were very satisfied with the service & price. We are very grateful for his help. I would absolutely recommend them to anyone.

The chapel and mausoleum are beautifully laid out! It's so beautiful, you could stay there…read moreforever!

Staff not very helpful and don't want to go out of their way to try. Could not explain to me why…read moresome open air areas where the crypts are located are still locked when they would be open again. Very disappointing.

Our family has utilized the services of Romero Funeral Home for family members over the span of…read moremany years. Most recently, for the loss of our beloved and precious mom and dad. The staff at Romero funeral home has been nothing but compassionate, professional, and respectful. Throughout each interaction with Romero's, we were met with kindness and warmth. Dicky Romero and his staff helped to make a time of deep grief and loss a bit easier. Dicky is like an extended part of our family. Thank you to each and every one of you for your words of comfort, your understanding demeanor and your patience. A special thank you also to Rosalinda, who presided over the recent graveside service for my mom. with the same level of professionalism and respect that we have come to know about the staff at Romero Funeral Home. Thank you, Dicky, for you and all of your staff. You are the best! May God bless each of you abundantly. Sincerely, Judy Janelle Jaramillo-Haikin (daughter of Henry and Elsie Jaramillo)

Lost both my parents within days of each other, my dad chose Romero Funeral Home for their…read moreservices. My experience with them was very disappointing. My extended family has used them for their services for as long as I can remember. Dicky definitely needs to retire because his heart is not in it anymore and it shows. It took them weeks to cremate my parents, my dad sat in their freezer for weeks waiting on my mom to join him. The medical examiner's office took forever and I had to call to see what was going on. I feel that as much as the funeral home over charges for their services, they should of been the ones checking on my mom. When I called with questions, the staff was not helpful or kind, it was as if I was bugging them. Final straw, we went to pay them and went off the paperwork they gave us with total amounts for my parents. I called to double check on amounts and it went up. I called to see why it went up and both girls could not explain it to me. Waited for Dicky to call me with an explanation and I still have not received a call back, it's been 3 days. I understand that we all have our own problems in life but if you can't conduct yourself in an professional, kind manner, you really need to retire! You are in the business where people are heart broken over the loss of love ones and being treated in the way I was, Shame on you all!

Trujillo Family Funeral Home did an excellent job of caring for my family's funeral. I appreciate…read moretheir kindness and extra care throughout the process. I highly recommend them.

Recently, we lost a family member, and they had chosen this business before their passing. The…read morebusiness staff were terrific, very helpful, and transparent about expenses and what they were providing. I recommend them to anyone. They are a veteran-owned business.

Recently I was informed that I was going to receive a plot as a result of entering a drawing. When…read moreI went in to get the certificate for the the plot there was confusion when I got there. The person who had scheduled the meeting was not there and those there were not clear as to why I was going to be there. In addition the free plot came with a lot of restrictions that I questioned whether is was worth it or not. They were more focused on selling me other services.

My wife has been buried there since 1973, and the whole cemetery is well taken care of. Beautiful…read moretrees and peaceful atmosphere, thank you Fairview.....

My update is my mother has still not been cremated and the services had to be pushed back to…read moreanother date which other family members are not going to be able to come to the service because of late notice and they have to work. This business is not open on the weekends and it cost $500 to bury a family member on a weekend. The loss of a loved one has been hard enough much less to have this company not do their jobs. Especially, when they contract out their services!!!!!!!!!! Epic fail. Use Direct Services if you can. My best friend used them last week and were already able to have a service today. I can only Imagine how this must have felt to have fast, effective and efficient service.

Having the worst experiance with this business. My mother passed away on Jan 4, 2021. After being…read morepaid they promise to keep me updated on the progress, which they didn't. Everything time I leave a message they never call me me back. Once I reach someone the lie why they haven't do anything. To date almost a month later, they still haven't cremated my mother. The Mass has been pushed back twice. It is disrespectful to mother and my family.