Rob was amazing and the whole team did a great job on my 2022 Subaru Wilderness after my collision. The work was perfect and paint was better than new. The best part was getting my vehicle back earlier than promised! See Rob, you will be glad you did! Burt Campbell Very satisfied customer read more

Rob is the man. He gave it to me straight, have exact estimates and timelines and lived up to them all. I made a mistake and tore up my front bumper going over a curb and having it get ripped off partially. Sandpiper did a great job on replacing it and looks brand new again. Would recommend and they even came under budget of what they proposed. Thank you. read more

Wow the team is wonderful and my car looks brand new!! It's so shiny and well fixed. I got recommended this collision center from a customer of Hiro's repair. I can't recommend enough this collision center!! They went above and beyond!! I'm so in love with my car again! read more

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Took my vehicle in for repairs, their team was fast at diagnosing the problem, delivering accurate quoting, and working quickly to get my vehicle back to me within the week. I will be returning to them in the future if I need any repairs, you should consider their services well. read more

I would come back again! I had a car that was rear ended at a stop light. Sandpiper was referred to me by my dealership and had provided me so much good service. Front desk lady is kind, friendly, and helpful. So was the person managing my car, Koby. He was so helpful. And the value of the work done on my car was great. Not only was my car fully repaired but my car was also thoroughly detailed inside and outside. My car came back to me cleaner than before, and there were scratches and little dents my car had endured from parking in public areas, and that was fixed too. They put a lot of care and thought into my car and my situation and I felt heard, welcomed, and considered. read more

Recommended by insurance provider... great location and shop very clean and organized.. repair was perfect and delivered as promised.. Car was clean when picked up.. No complaints read more

Had car repaired in April, finding excessive and uneven tire wear after the alignment performed as part of the repair. Have asked them to address the issue and being told that an alignment is only good for five months and they are taking no responsibility for the quality of the work performed. Very disappointed. Paint work was minimal and acceptable with a bit of overspray on headlamp I had to correct. Repair took longer than initial estimate by several days. read more

Contacted Sandpiper Collision after noting uneven wear on tires after repairs performed by them (including wheel alignment). They have refused to stand behind quality of workmanship of their vendor for this service and not offering to help. Escalated to a BAR complaint and insurance provider. Paint repair was minimal but acceptable, slight overspray on headlamp that I had to correct. Generally fine but warranty doesn't appear to be of value. Repair also took longer than initial estimate by numerous days. read more

Highly recommend Sandpiper Collision! Evan and team came through for me when I needed to fix my side mirror. They went the extra mile to help me get this fixed quickly. I will definitely be going back. read more

Red carpet service from the first call to picking up my car! Koby and Andrew were informative and communicated status on the repair of my BMW every step of the way. Beautiful body repair. read more

Certainly had my share of experiences with body shops and sandpiper was awesome. Ben really knew his stuff and help us navigate the tricky world of insurance adjusters and all that goes with that. He made it seamless and steady. Could not recommend him and the team any higher. A+. read more

Sandpiper Collision - Body Shops Near Me - Costa Mesa, California

Got in a very small fender bender where the bumper just popped out of place in a few spots, me and the other guy brought our cars here to get a quote and avoid going through insurance to see if they could just put new clips to reattach the guys already messed up bumper prior to the collision. Ben was rude the entire time, looked at the bumper for about a whole 5 seconds and said he would send us a quote. Leave and an hour later this guy sends me an invoice for over $1k NOT including labor for a 2002 Nissan Altima with all sorts of random fees that they squeeze in there. The guy refused to listen as to what we were trying to get done and just tried to do the easiest thing for them to make the most money and just charge for a brand new bumper/new paint which the car did not need, it only needed a few clips to re attach the bumper which I told the guy. I went just down the road to Rigo's Auto Body and got a 2nd opinion thankfully and was treated completely different then from Sandpiper. Ended up getting quoted for $200 for parts AND labor and the bumper was right back to normal. I'm a young kid and clearly didn't have that kind of money to spare but of course this place could care less about actually helping someone out. If you're rich or just going through insurance and don't care about money and like being treated poorly then sure bring you're car here. Otherwise I recommend somewhere else. read more

So my neighbor grazed my truck while parking in our garage by accident. I searched for Best Repair Shops close to me but n Google. I found a few places to choose from in my area some were unresponsive or did not want to help me for a small repair. Then I came across Sandpiper Collision girl Vanessa answered the phone told me to come in as soon as I can to get it inspected told me not to worry at all if this wasn't a recommended shop that State Farm was telling me to go they would handle everything. I was so relieved. Rudy came out when I pulled up inspected it and gave me a wonderful print out with the cost labor everything laid out in black and white. After that I called in with some questions because the insurance company was jacking me around and Ben Lawson the Customer Service Manager explained everything very clearly and told me to go through the app of taking pictures and having them do the estimate themselves. After that I was going to bring it to them and he would handle the rest with State Farm if there was more charges applied. What a relief because I was not at fault here so a long drawn out process just to be made whole can make it even more frustrating. Ben was very attentive and gave me the respect of a major repair for a minor repair job. He even had the part ordered painted clear coated all ready to go so my truck was only there from 11am-3:30pm! That's record time! State Farm told me it was going to be at least two days and I need my truck for work was nervous if I had to rent a car but Ben eliminated all of that with his expertise and knowledge of the industry. I highly recommend this body shop to anyone that is in need of good honest high quality work done efficiently with least amount of time away from your vehicle as possible!! I will absolutely go back, Ben and his team even gave me the number for a door ding dent guy even though they don't do that work he still took the time to help me. This is a first class Auto Body shop!! read more

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Mercury let me choose a spot to fix my car when I got rear-ended. I was scared as hell of bodyshops and insurance but Rudy and the team walked me through the whole process. They were kind, patient, and understanding. They went above and beyond for my little camry. I could not recommend a better spot for you. Your car will be fixed to perfection here. read more

Couldn't recommend this place more! I was involved in an accident where someone merged into me, and my insurance (Mercury) recommended this place since it was close to my home. I worked with Ben, and he was the absolute best! Very knowledgeable about the process and helped me out with other random questions I had about general car accidents, insurance, and the overall length of time for the car repair. He gave me a length of time, and each week, called me up to give me updates about the process and the current state of the car. Such great customer service from him AND the other staff in the office! I even had a call from South Coast Toyota about alarms they were noticing on their end, and I mentioned my car was in the shop at Sandpiper. They were very familiar with it and even said this is the place they use as well for repairs, so I knew I was already in good hands with Sandpiper. I hope to never have to use them again but in the best possible way. Thanks so much!! read more

I only bought my Lexus RX 350 six weeks ago when I got into an accident at the dreadful Fairview/405 overpass. While speaking with my Mercury insurance rep. I selected Sandpiper Collision. THEY WERE AMAZING! My Customer Service Manager, Rudy Leyva was fantastic. He immediately called me, arranged a rental car, and gave me an estimate and time frame. Rudy actually explained the process and when he would call me back with updates. He actually called me back exactly when he promised. WOW! Twice! They delivered my car in record time and detailed my car inside and out! I highly recommend Sandpiper and its very professional staff! Dr. Bob Houle read more

Be warned, paint work is sub-par compared to other shops. The tiniest scuff will cause their cheap paint work chip off! Shop wasted my time with 3 visits for inspection only to blame me in the end so they wouldn't have to honor their warranty. Manager said it looks like something "hit" the car, but there's no signs of damage. They also use cheaper aftermarket parts that don't fit correctly like the stock ones did. Gave them every chance to make it right before my review and I'm happy to take my business elsewhere as should you! read more

They did a good job on my SUV. Work completed without much delays. Reasonable cost too.

This guys repair my Tacoma 19 after a collision they left it like new thanks for fixing it , it took them 2 days only to leave it like new customer service the lady who's at front desk she's very helpful and nice I recommend this auto shop to all. read more

Sandpiper Collision - Body Shops Near Me - Costa Mesa, California

These guys are great. The other parties insurance company sent me here to get my car inspected. They were thorough and even add more to initial report. I could have taken it to another shop but this shop is half a block away and didn't do the inspection again. Once the insurance company allowed for repairs they got right to work. The day I dropped the car off was a bit different as it was the first Monday of all the quarantine. It was a bit crazy but Sandy and my guy Richard were on top of everything. They gave me updates on what was done and needed to be done. The car looks great. Like nothing happened. I'm really impressed with the work done and customer service. read more

Ben is literally the best! He's worked with me and kept me updated every step of the way. He's been willing to work around my schedule and work with my finances to make things happen. I got into two accidents within 4 days of each other and he worked with my insurance company so that all of the damage would get fixed (there was some issue bc of over lapping damage). 10/10 recommend Ben read more

I came in with my paint scratched on the bumper and it was a little off from a hit and run, when it was expected for it to be 3 days to be fixed they found more damage under the bumper but I was happy that they were on it, and I didn't expect it to be done so soon. I'm super happy with the results, and would recommend anyone to come here for their car especially if they want it done with quality. Customer service was so great from Sandy, she's super helpful and since the beginning she was so nice and patient. She kept me updated and offered to help me out in the hit and run insurance when they wouldn't contact me back, she went the extra mile and I haven't met someone who focused on the customer that much and it's because of her I'm writing this 5 star review. Thank you so much Sandpiper, the results are amazing! read more

Sandpiper Collision - Body Shops Near Me - Costa Mesa, California

Ben and Kobe were nothing short of amazing. I have been in a long insurance battle trying to get my car fixed (accident was clearly deemed not my fault). I took my car to Sandpiper on a Friday and Ben felt really sorry about what happened to me, and assured me my vehicle would be fixed appropriately. He went above and beyond to find me great quality parts and at the best rate possible to fix the nightmare situation I was enduring (which I was paying for out of pocket). I picked up my car today on Thursday and again they gave me amazing customer service. They explained to me all of the work that had been done and my car looked amazing. This shop will for sure be my go-to repair shop moving forward. This place is awesome! Highly recommend. Thank you again to Ben and Kobe! read more

Pretty horrible customer service. Spent 5 mins in there dealing with a tattooed man,believed to be rich, and would not tell anybody about this repair shop just off his attitude... As I'm talking with the front desk lady,who was very polite and helpful, he decided to start yelling over her from across the room at me. Totally interrupting her and her work. He proceeded to tell me he wouldn't give me an estimate with out starting the repair process on my car. I do believe pretty unethical, leave your car with me to start taking it apart then I'll tell u what you pay me after its fixed. Nice try "RICHARD!" read more

My passenger side was t-boned & I was so terrified the amount of work that was going to need to be done on my new car. Insurance was taken care of within a day, after the other party claimed "at-fault". Mercury suggested sandpiper. So I did a little research. I always take the few bad reviews and become a worry wart about the outcome of my personal devices... lol. So I was a tad guarded. But after meeting with Aaron, I was assured they would get my car done as quickly as possible. & they did just that! I was quoted about 3 weeks, which was a bummer but my car was done within 15days, paint matched, dents/dings gone!! I received multiple email updates on my car throughout the week from Aaron. My car is good as new & I couldn't be more impressed with the service and treatment I received. read more

Sandpiper Collision - Before service - Body Shops Near Me - Costa Mesa, California

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Grade A work and customer service!!! Richard really goes above and beyond and Sandy is just the sweetest. I will never use another company again. read more

This place is great! I recently had my car repaired after I got rear ended and I couldn't have been happier with my experience! Sandy at the front desk was so polite and patient with me- I asked a ton of questions. Richard was the one that looked at my car and sent over all my repairs. He was extremely thorough. He called me every two days to give me updates, which I really appreciated. They did a phenomenal job on the repairs and even washed & cleaned my car. Their prices are reasonable and their customer service exceeds any other experience I've had. If you are looking for a reliable, clean and efficient body shop, you need to come here! read more

This is the shop. They are insane good. I appreciate them so much. Great service. Great price. Cant say enough good things about them.

I just recently brought a motorcycle tank to be re-painted here. After many miles I had some chips on the front as well as a scrape on the right side of the tank. I worked with Aaron who told me that he would not consider the job done until it matched the original appearance. The initial prep and first stages of paint were done within 1 week. Good turn-around on the first go. After bringing the tank home and comparing to the fenders, it was just a bit off. The bike came with a matte/light gloss finish and the tank was flat black (matte black). Aaron said to wait at least 2 weeks and keep the tank in a warm dry place so the paint can cure and to bring a fender or other piece so his painter could match the look and feel of the original paint. I brought the tank back in 3 weeks later with a fender and Aaron had his painter handle it immediately. 24-hour turn around will always win in my book - especially when it looks as good as when the bike was brand new. 5/5 on customer service and quality. read more

Sandpiper Collision - Semi-gloss matte black gas tank - better than new! - Body Shops Near Me - Costa Mesa, California

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I was in a minor accident and Sandpiper Collision did a fantastic job with the repair work. My car was done when they said it would be and everyone was so nice and helpful and my car looks great. Thank you Sandpiper Collision!! Highly recommend. read more

My car was stolen and recovered and taken to Sandpiper for repairs. As you can imagine , having your car stolen is an extremely stressful time and I cannot day enough about how GREAT and AMAZING the customer service and ALL representatives were. I recommend them unreservedly!!!!!! read more

Sandpiper Collision is a genuine place you can trust. They care about their customers and do quality work. Aaron is so experienced and friendly. He went above and beyond to help resolve my car issues. Will definitely continue to use Sandpiper Collision in the future. Thanks Aaron for everything! read more

Do not go here or any of their network of body shops. I started repairs on my car at Sandpiper Collision in Costa Mesa and had to bring it to their parent shop, Tustin Body Works due to warranty work issues and more damages found on my car after it was returned to me. This is the parent shop where the GM, Ray Jarvis, works out of. Not only did the original shop (SandPiper) have my car for more than 30 days for a simple rear window replacement and some minor body damage, but also exhausted the rental car allowance on my insurance. When I brought the car back to repair additional damages found on my car and to re-do the rear window since they installed defective glass in the first place, they promised to pick up the rental car tab then never paid it - it was $850. One of their employees, Jonathan Rivas promised that he would personally get a check from their parent shop to pay for the rental car. When I went to go pick up the car the second time, their store manager, Aaron Lawson said they made no such promises and told me to go talk to their GM, Ray Jarvis. He did not let me talk to Jonathan to verify his promises. When I came home, I checked the car over (yes it was dark when I picked up the car since it was after work) and found my headlamps had deep scratches from who knows what. I had pictures from before drop off and after, and the GM simply said the pictures were not clear enough to be able to tell. The photos were as clear as day to anyone else who saw them including an Allstate rep. The paint job also was pretty terrible - no blending between rear quarter panel and doors - causing them to look a different color. when I complained, the GM said its industry standard. Not believing them, I asked for their paint supply rep and met them to show them Tustin Body Work's paint job. Only when the paint supply rep from Akzo Nobel said no this is not industry standard and that they should redo the paint work, Ray Jarvis took the car back a third time to work on it some more including a bunch of over spray issues under the hood and plastic parts and glass they didnt bother protecting. They also use plain brown masking tape, not blue painter's tape - which leaves residues all over your car. No customer should have to go through so many hoops to prove that their work was not up to par and that they should provide warranty work. At least for the third repair, Ray Jarvis picked up the tab for rental car. Then when I mentioned going to Bureau of Automotive Repairs to complain, Ray Jarvis tried to settle and give me half of the $850 owed for rental car if I didnt complain to Bureau of Automotive Repairs or told me to take a hike. I was appalled but had to take what they would give me for the time being. At least then I was guaranteed half of what I was owed. Also, they do not own a proper polisher that are multi-directional and will leave "holograms" on your car. It will take a detailer many hours to polish out these "holograms" that are caused by dirty polishing pads and improper technique. make sure you check over your car with a fine toothed comb if you take your car here, and make sure you put it in direct sunlight on all sides. if you don't know about detailing cars or have no experience, talk to a knowledgeable detailer. You will learn a ton about what they are doing wrong. Now when I go in the sun, my car looks like it has a hologram tiger print. Once you leave and come back, they will make all kinds of excuses and make your life living hell to try to get your car back to the shape you delivered the car in. This is simply not how businesses are supposed to operate. I really hope anyone reading this will think twice about giving them business. I took the car in for initial service in September of 2016 and just got it back from the third service April 2017. PM me for additional details if you have any questions. read more

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Amazing!!! Amazing!!! Amazing!!! If you've read my other reviews then you know I'm a stickler for good customer service. Customer service is key, especially for small businesses. I know from being a business owner myself. My family has used Sandpiper several times & highly recommended them. Sandpiper's customer service was beyond amazing! They were very knowledgeable from the start about the repairs needed on my car & they handled it all with the insurance. There were some things the insurance didn't cover but by no fault of Sandpiper, that's the insurance being cheap & unhelpful. Ben kept me abreast of everything throughout the entire time he had my car. I rarely had questions because he answered them before I needed to ask. Sandra & Rudy were just as courteous & helpful as Ben. The whole accident ordeal has been a nightmare in so many ways but Sandpiper helped ease the burden by being SO AMAZING!!! Oh, and my car looks amazing also ;)). Can't even tell anything happened. Ben was able to get Toyota to price match so I got OEM parts, yeah!! They had my car washed so it looked gorgeous when I picked it up!!! Thanks so much to all of you!!! read more

Had my white Toyota Rav4 serviced @ South Coast Toyota on Fri, 9,8/17, and there was a problem with my rear liftgate jamming. Mitch @ Toyota recommended I take it to the body shop and recommended I go to Sandpiper Collision and ask for Aaron. I was worried about how long and much it was going to cost me. Aaron was courtesy and attentive and took time to try to figure out the issue which was related to the latch. He and his mechanic found an unusual quick (and free) solution to my problem and sent me on my way, and even told me I could come back any time for them to repeat the quick fix. What friendly and honest service in less than 10 mins! Would definitely recommend and plan to come back if I ever needed services of a body shop. Thanks so much! read more

I cannot recommend Sandpiper Collision enough! I was in a minor fender bender when the car behind me rolled into my car, leaving behind two round indentations from the bolts of the license-plate frame. I called my insurance company, Mercury Casualty, who gave me a list of nearby body shops that they work with. I called Sandpiper and made an appointment to get an estimate that afternoon. The estimate only took a few minutes. I didn't want to be without my car for the weekend, so I called on Monday to schedule a time to drop off my car for the repairs. When I came in after work, the receptionist greeted me by name and had me sign a few documents and reminded me to take my garage door opener and other necessities with me. Jack, who took care of the estimate, said my car would probably be ready Thursday afternoon. And sure enough, a few minutes before noon on Thursday, he called to say I could come pick it up. I could not believe how awesome my car looked when I got it back. Not only did they fix the two indentations, they also fixed every scratch and paint chip from years worth of damage! My car looked practically brand new. And it was clean from top to bottom, the best wash my car has had in years! The minor fender bender was really a blessing in disguise for my car since it looks better now than before the accident. read more

These guys are condescending and will try to do a rushed job. They act like they know what they're doing and won't take any of your input. Had an accident that ruined the front of my car. Insurance covered everything and Rudy said that he'd take care of it, but could not provide an estimated time. Several days later on a Friday afternoon I get a call that my car is ready, but they don't open on weekends. I had to sort it out with the car rental company that they weren't open on weekends so that they wouldn't charge me extra days. When I picked up my car, the engine light turned on after 5 minutes and the screen displayed the same issue I had told them about post-accident. They didn't listen to me and now they had to order a part, again with no estimated time. I asked him to give me a little bit more of a notice next time and he said he left me voicemails. I played the voicemails where he says "it might be ready ___" and "it all depends". At least don't tell the insurance the car is ready when the owner can't even pick up the car during times your store is closed. He repeats the same thing on a Friday afternoon two weeks later. Disrespectful and inconsiderate of their customers' time. read more

Sandpiper Collision does the body and paint repair for CA Beemers, next door to them. They did a repaint of some panels of my 2010 BMW 328i Coupe, color Space Gray Metallic. There were some bad paint issues with the car, so CA Beemers where I bought the car, sent me to them. They were supposed to paint the hood, left front fender and left door. When I picked it up, the manager Aaron Lawson told me that they also painted the right front fender because it didn't look quite right to him. The paint looks awesome and I'm just giddy with my car. I've oogled it many times since I picked it up and it still makes smile. Thank you Sandpiper and Aaron. read more

I was involved in an accident and decided to take my car to Sandpiper. It was great service! I was updated weekly on the progress of my car. Sandpiper worked with my insurance and made the process easy for me. I would recommend them! read more

My car was parked on the street and in the middle of the night, a drunk driver slammed in to it and did major damage to my vehicle-- in all honestly, I should have pushed to have the car totalled out, but it was only 3 months old and the original estimate from Sandpiper Collision was for $9000, so my insurance company agreed to have the car repaired. The original estimate also stated that it would take three weeks-- it ended up taking five. Once I got the car back, it would vibrate at speeds above 50 mph-- they hadn't fixed the alignment and had to replace another tire on the vehicle. Ok, another three days without a car. Also, they put all my insignia on wrong or just didn't place it at all. Now it's been another year and I notice some wires hanging from the bottom of my car-- I take it to the dealership and they tell me that I'm missing a large piece on the bottom of my car that is supposed to protect everything under there-- this is Not Good because I take my car camping/on dirt roads and it would be really easy for major and expensive damage to be done in a place where I wouldn't be able to obtain a tow -- Now I'm going to have to call Sandpiper and try to schedule an appointment to get my car fixed (something that will likely take another full week, me without a car in the meantime), and it looks like they're going to fight me on getting it fixed (based on other reviews). Worst of all, the final cost of the repairs was over $13,000 on a car that only cost $18,000-- so the car DEFINITELY should have been totalled out and I should have taken my settlement and bought another new car! Now I'm stuck, upside-down in this junkheap that's just exited it's warranty and is likely to have two years of problems before I'm able to pay it off enough to trade it in and start the process of car ownership all over again. SO BEWARE -- if Mercury recommends this repair shop to you, do your best to find somewhere else to get your car repaired. EDIT -- I went in, they confirmed that they "missed" the shields on their specs when they did the repair work, even though they showed me a printout of the specs with the undercarriage shields CLEARLY on there. Anyway, they're going to order them, then I'm going to have to schlep down from Los Angeles to get them put on the car which will probably take 15 minutes. read more