Before I found ROEM Auto Body, I was a lost soul. My prized Tesla Model 3 Performance had suffered an unfortunate... altercation with reality. Suddenly, my futuristic spaceship looked like a tragic metal accordion. Along with the crumpled exterior went my pride, my joy, and every last ounce of my dignity. I was wandering in the automotive wilderness, terrified that my car would never be the same. Enter the absolute superstars: Raul Reyes and Ryan Reyes. From the moment I walked into ROEM, these two didn't just look at a busted Tesla; they looked into the eyes of a broken man and basically said, "We've got you." They took my mangled Model 3 Performance and worked what I can only assume is some kind of certified Tesla sorcery. [[HIGHLIGHT]]Raul and Ryan were incredibly communicative, professional, and completely transparent throughout the whole process.[[ENDHIGHLIGHT]] But more importantly, they are miracle workers. When I finally picked up my car, the paint matching was flawless, everything was perfectly aligned, and it honestly shone a little better than the day I drove it off the dealership lot. They didn't just repair my car--they resurrected it, and in doing so, they restored my dignity. I am back on the road, practically glowing, and feeling better than ever. If your Tesla needs CPR and you need your pride saved, go see Raul and Ryan at ROEM Auto Body. They are absolute legends. read more

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Our car was hit and damaged while parked and were overwhelmed. Thankfully, family friends recommended ROEM Auto Body which is a certified Tesla Body shop -- they had their car repaired here twice and had nothing but great things to say so we made an appointment to bring our car in and assessed. ROEM may be a small, family-run business, but they deliver big results. We had the pleasure of working with Raul -- he's not only super knowledgeable but made us feel genuinely cared for throughout the entire process. His team gave us honest, clear updates and realistic expectations about the timeline and repair work. That level of transparency made us feel like we were being taken care of like family. The customer service here is top-notch -- from the front office staff to the mechanics and management. Everyone was warm, professional, and incredibly helpful. Of course, I hope we're never in this situation again... but if we are, there's no question -- we're coming right back to ROEM. Thank you for taking care of us and our car! read more

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The ROEM flawlessly repaired my BMW bumper. [[HIGHLIGHT]]Amazing customer service and attention to detail.[[ENDHIGHLIGHT]] I highly recommend ROEM. read more

I'm very impressed this this company. They keep their shop super clean which inspires confidence (at least with me). The quality of their work is perfection, you can tell they take pride in what they do. I highly recommend. read more

Great service and great quality [[HIGHLIGHT]]I was kept apprised of all the work being done.[[ENDHIGHLIGHT]] My car came out looking spectacular read more

[[HIGHLIGHT]]I'm very pleased with the service provided at ROEM on my brand new car, which was hit in a parking lot 3 days after I bought it.[[ENDHIGHLIGHT]] There was very minor damage to the paint but my car has a matte factory paint so a few shops said they wouldn't be able to match the paint. ROEM is a certified BMW collision center and they knew exactly what to do. [[HIGHLIGHT]]Raul kept me updated throughout the repair process.[[ENDHIGHLIGHT]] The pricing of their estimate was also very fair. Hopefully I never have to return but if I do need any work done on my car, it will definitely be at ROEM! read more

My car was scraped on the front fender area while parked in the street in front of my house. A friend recommended Roem and said if you want a high quality job, done right, this is the place to go.... and he was 100% right. [[HIGHLIGHT]]Working with Ryan and the rest of the team here was the best experience. Ryan is kind, professional and honest and provided the highest quality customer service[[ENDHIGHLIGHT]]. The car (Audi) looks as nice as the day I purchased it! I highly recommend Roem! read more

I'm so glad I called ROEM Auto Body! I was just calling around different body shops trying to find someone who could reassemble my car, and I happened to speak with Raul. I'm so thankful I did because he went above and beyond to help me figure out my situation. Raul helped me realize that I hadn't actually signed any agreement form for Tesla to start working on my car yet, which ended up saving me from a huge headache. [[HIGHLIGHT]]He patiently guided me through every step, explained what I needed to do, and helped me sort everything out so I could get my car back together.[[ENDHIGHLIGHT]] It's rare to find someone so honest, kind, and willing to help even when there's nothing in it for them. I truly appreciate Raul and the whole ROEM team for their professionalism and integrity. I highly recommend this place if you ever need auto body help because they genuinely care about their customers! read more

Nothing but impressed with this auto body/collision center. [[HIGHLIGHT]]Really friendly staff and they ordered my part over the phone without any issues and called me when it arrived.[[ENDHIGHLIGHT]] I was able to bring the car in and wait for about 20 minutes while they actually installed the new mirror replace my old mirror. You could have some coffee in there waiting center and look out at your car actually being worked on. It's a beautiful facility and it was a really good value. I mentioned the friendly staff? We will be back when the time comes. read more

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Provided a complimentary service they didn't have to - for a non-local Tesla owner they probably won't see again. That is THE definition of customer service. Husband broke side-view mirror on our Model X while on vacation @ Balboa. Joseph requested photos, took the car in within the hour and did a complimentary makeshift repair to tide us over until we returned home. THANK YOU for saving our vacation. read more

[[HIGHLIGHT]]They are awesome, worked with me for my tight schedule.[[ENDHIGHLIGHT]] Great quality work . Hopefully I will never have go back there but if needed I will read more

The work they did on my Tesla was completed on time & fairly priced. [[HIGHLIGHT]]They made the whole transaction quick & easy.[[ENDHIGHLIGHT]] They did a great job on the repairs to my car & even saved me $900!! read more

I recently brought my 2022 Tesla to ROEM Auto for front-end damage repair, and I couldn't be happier with the intake process and overall experience so far. [[HIGHLIGHT]]From the moment I walked in, Sophia, the receptionist, greeted me warmly and efficiently handled the intake. Her attention to detail and thorough communication made the process smooth and stress-free.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Ryan, was exceptional. He explained the extent of the damage and the repair plan clearly, showcasing his expertise and knowledge.[[ENDHIGHLIGHT]] Although my car hasn't been repaired yet and is currently at the shop, I am confident it's in capable hands. [[HIGHLIGHT]]ROEM Auto's commitment to customer satisfaction is evident. Both Sophia and Ryan have kept me regularly updated, and their transparent communication has been greatly appreciated.[[ENDHIGHLIGHT]] The facility's cleanliness and organization reflect their professionalism and attention to detail. Overall, my experience with ROEM Auto, Sophia, and Ryan has been outstanding. I highly recommend ROEM Auto for their expertise, customer service, and commitment to quality. Thank you, ROEM Auto, Sophia, and Ryan, for your dedication to excellent service! read more

[[HIGHLIGHT]]An amazing experience coming to ROEM, and the best customer service in what would normally be a stressful time.[[ENDHIGHLIGHT]] The staff is extremely well versed on what to do and it's clear they have been doing this for a long time. I can't express my gratitude I have for this shop enough. 10/10 if u ever need a local body shop. read more

We brought our Tesla in for repairs after an accident and had the work done through our insurance. [[HIGHLIGHT]]From the start, the shop made the process easy by having us text photos of the damage, which was really convenient.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Communication was excellent throughout--everyone was quick to respond via text and email.[[ENDHIGHLIGHT]] The team did a fantastic job on the repairs, and I would highly recommend this auto shop for their responsiveness and quality work! They even delivered the car to us after it was finished! Thanks ROEM! read more

I rear ended a trailer and needed to have my front end fixed. It's difficult to find a shop to work on my SUV because of the make of the vehicle. Not only does Roem work on the type of vehicle I have, but they also did a beautiful job. [[HIGHLIGHT]]I worked with Joseph and he couldn't have been nicer![[ENDHIGHLIGHT]] I drove from Long Beach down to Costa Mesa to have them work on my car and it was definitely worth it. I will definitely be going back to them in the future if I need it! read more

Best service, very good communication and delivered the car in a timely manner! Highly recommend! read more

ROEM Certified Collision Center - Body Shops Near Me - Costa Mesa, California

I had some road debris damage from the 405 on my brand new Tesla Model S and after checking multiple shops in OC I selected ROEM which also happens to be the only Tesla certified shop around here. Raul and his team went above and beyond to make sure that everything looked better than when it was new. They fixed and repainted the front bumper, fixed the dents and repainted both doors on the driver side and made sure that all systems are properly functioning. While the car was in shop I got text updates with pictures of my vehicle and knew exactly what to expect. I highly recommend this place for any Tesla work. They are very well priced and you have the peace of mind that you're not losing your Tesla warranty. read more

I got into a car accident on February 20th and brought my car in on the 22. I spoke with Alyssa and she helped me out right away. She took a look at my car and gave me an estimate of what it would cost based off just first glance stuff. She then got on the phone and did a virtual assessment with my insurance and they both had very similar estimates, which accounts to that Alyssa knows what she's doing (she probably knows more than the insurance estimator to be honest). Alyssa was so thoughtful and kind and talked me through the rest of the process. She literally handled EVERYTHING! She gives top notch customer service! The crew did a phenomenal job. You can't even tell that my car was in an accident. I 10/10 recommended coming here for any type of service you need for your car. read more

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very good job very efficient very good and high quilty work with great people working there I 100 percent recommend them

Hit my rims pretty bad and they were able to repair them rather than replace em. They came out great. Great service. Defintely recommend them. read more

My Tesla model 3 was damaged around the charging port, the left back panel and left side of the back bumper. It was a huge upset because not only was there cosmetic damage the electrical part around the charging port was also effected. I wanted to find a collision center near by me that was highly experienced with Tesla electrical and body repair so after doing tons of research I found ROEM. On my first visit to start the damage evaluation, Sarah, the receptionist, was always so kind, helpful and professional and that continued on until the day I picked up my car. Gary, the Repair Process Manager, has over 20 decades of experience and has made my experience so easy and smooth. He is very knowledgeable in guiding you through the process of getting your car repaired and he has been highly reliable from the first visit to the very end. He explained that because I was hit around a very sensitive area of the car his specialists will be very thorough in making sure all the wiring will be tested to make sure everything was working great. I also noticed they had immense amount of Tesla vehicles of every model in their garage being worked on. There were more in their outdoor parking area so other Tesla owners truly seem to believe that ROEM is the Tesla repair king around the area. I did see a lot of before and after photos on ROEM's yelp page but seeing the amount of Teslas in their care proved to me that this team means business. After meeting the team members I felt at ease and very confident that they were the right choice. Honestly, every time I went there all the team members were super pleasant ,nice and dedicated in their work. Initially, I had to wait about a month for my parts to come in but when I was doing my research I called around a bunch of other collision centers and they all also said it would take about a month to get in all the pieces before they could start working on the car so expect that it's going to be a wait everywhere. It was well worth the wait because ROEM is a well oiled machine and they did an amazing job! My car looks and works like the day I picked it up from the tesla dealers. The body repair work is flawless. They had to remove the whole entire side paneling and weld a new piece on. The ROEM crew are masters at what they do. My car was cleaned, waxed to perfection and my tires were dressed. I really appreciated that extra touch. I waited a few weeks before posting this review because I feel like electrical repair is tricky to review right off the bat. I have charged many times and I have had no problems at all :) Overall I have had a great experience with ROEM and I highly recommend them. read more

I've never been more glad to give a business a 5 star rating. I wish I could rate them higher! I'm blown away by my experience with them and the results of the repair. Long story short, I left them with an old piece of junk and they gave me back an almost brand new Camry. Not to mention their quote was half of what another shop had quoted me. I don't know if I've ever experienced this kind of service and attention to detail with any other business in general. To say that Raul (& team) went above and beyond is an understatement. Raul, thank you so much! It was a pleasure doing business with you. read more

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Really appreciate the customer service thank you for your help Danny. Will be returning for all my BMW needs

I am very disappoint in this service. I got a car accident few months ago and came here to fix my car. After my car got repaired, i have to come back multiple times for small things to be fixed and missed some parts. My advice would be checking your car very well after you got your car back. read more

Had A 2018 M5 that needed some work done for the windshield and front bumper. They did fantastic work and made it look like new. Exceptional customer service with Daniel N and Ryan. Any time I need some body work I'm bringing my car here. read more

Following a very, very minor accident where only a piece of molding was displaced I took my Tesla Model Y to Roem in Costa Mesa for a cost estimate for repair. When the estimater saw the problem he reacted very quickly saying let me pull the car into a service bay and have a tech look at it. The tech put the existing dispaced moulding back in place around the left front wheel well. I and my wife thanked Gary and he sent us on our way. He could have easily insisted that they order a new moulding and we would have to return when it came in and thne charged us for installation and disposal. Thank you Gary and the Staff of Roem Certified Collision Center. read more

I rarely leave reviews but have to say I had the best experience at ROEM. I had a simple repair need on my Tesla Model S as the front license plate was falling off. I arrived with my two month old son and was impressed with the nice waiting room and courtesy of the front service attendant. The manager came out and was able to attach the license plate within 10min. I highly recommend this repair service shop and will be bringing my Tesla here going forward. read more

So thankful for Raul and the ROEM team! They did an amazing job restoring my partner's car back to life after an incident. I found them on Yelp, reply was super quick. Took his car in the same day. Raul was super helpful and explained everything so well - helped work with our insurance and kept us up to date throughout the whole process. We are so happy with the results! Looks BRAND NEW! Highly recommend their service. read more

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I just had my third car in 2 years fixed at Roem. Two trucks and a Mustang Mach-E. (I have 3 teenage drivers.) The work is superb and they are honest and upfront with what work needs to be done. We've shown up without an appointment and they sent a mechanic out immediately to assess. They kept in touch with us through the process with updates. They have great staff and amazing service. We would not go anywhere else! read more

5-star craftsmanship and an AMAZING customer service. I was involved in a crash where the other driver admitted fault, and the repair process was handled by the other driver's insurance company. The car had a 3 panel damage, which included needing to replace the rear bumper and the quarter panel. Throughout the repair process, the shop sent me pictures and was in constant communication regarding the status of the repair process. Farmers insurance used every tactic to try to cut corners and minimize their repair expenses, including attempting to get the shop to utilize used parts for repairs. But Raul from ROEM was having none of the their shenanigans. He fought on my behalf and got them to authorize installing a BRAND NEW FACTORY PARTS, and leaving my car in a condition even better than prior to the accident. It's also the little things the shop did to minimize stress on my end, and make the repair process as smooth as possible. They repaired another area of the vehicle with noticeable scratches left from a hit-and-run incident, FREE OF CHARGE. They also completely detailed my car inside and out, even organized the clutter and the mess that I left in the trunk of my car. The shop was also on top of communicating with the rental car company, so I wouldn't need to ask for rides to get to and from Enterprise rental car. They had arranged everything so that I would get picked up from the shop to Enterprise with minimal wait when picking up my rental car, and for Enterprise to pick up the rental vehicle directly from the shop when returning it. ROEM is a relatively a new shop, in the reputation building stage, so they will go above and beyond to take care of their customers. Thanks Raul for everything, and the impeccable repair job. read more

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I had damage on my trackhawk grand jeep cherokee and took it to Roem Collision in costa mesa. As a first time customer having bad experiences in the past I was a little nervous. Rauls team took extreemly good care of me. My car was fixed perfectly and on time. The collision center was like brand new with state of the art technology, and the end result proved it. I will not go anywhere else if something happens again. And this is the first time ive given anyone a 5 star review. thanks Roem read more

Wow my car looks brand new... I brought my car in cuz the paint was peeling off and I wanted the door dings taken out. I was planning on selling my car but it looks so clean and brand new I decided to keep it. I'm so thankful I found this shop. Check out my before and after pictures. read more

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I bought the car of my dreams in January, had a couple of minor mishaps that required me to search for reliable repairs I live in Riverside and I didn't feel comfortable leaving my dream car in the shops I visited. I took a drive to Roem certified collision center and this shop is the cleanest not organized shop I have ever seen! Jeff and Raul welcomed me into their shop and I felt confident that this was the team I wanted to repair my vehicle It wasn't there more than 2 days and they updated me with the attached photos, assuring me that my dream car was in good hands!! I will refer these guys to everyone I meet!! I should be able to pick it up on Tuesday!! read more

ROEM Certified Collision Center - Body Shops Near Me - Costa Mesa, California

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Roem was fantastic from start to finish! Nobody likes getting into a car accident but Roem sure did make everything easy right from the start! From the tow, to the insurance contact to to the updates on repair and pick up, Roem took it on as if this were their own car. Raul texted updates and everyone on staff was friendly and helpful. Excellent customer service. As for the car- the paint match was extremely impressive even matching the "sparkly" look of the paint. Our 2019 Elantra looks like new again and at pick up it was completely detailed inside and out as an extra bonus! I hope no one ever needs autobody repair, but if you do, I highly recommend Roem! read more

I had Roem paint the hood of my daughters car. They did an amazing job and even touched up the rest of the car. When I picked it up not only were they on time, they detailed it. The cars looks brand new. And their pricing was better than any other quote I got. Ask for Roem or Jeff read more

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Hands down the best auto repair shop I've ever experienced. A buddy of mine is a lovable but nearly blind idiot and backed into my car, slamming off the front bumper of my 2018 Corolla. I found ROEM via yelp and put in a request for a quote, after which I got a call from them within 45 minutes; within another 45, Raul was at my house and helping to gather pictures and info to get the repair process started! (He also coordinated a pickup via a tow-truck making the process stress free for me) Once my car was in the shop, Raul pulled out all (and I mean ALL!) the stops with my insurance, performing some sort of wizardry resulting in me paying *LESS THAN $100* to get my bumper and lights completely replaced! Seriously, the team at ROEM is absolutely killing it and they've absolutely gained my loyalty in the future. read more

Great Tesla Approved Auto Shop! I waited around 3 weeks until I was able to bring the car in. Amazing customer service and repair. read more

ROEM Certified Collision Center - After - Body Shops Near Me - Costa Mesa, California

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Exceptional service. Sent me update pics of my vehicle, was always in contact, and extremely professional. 5/5 Customer Service. Raul is the best and I will be bringing business to him in the future. If you need repair for auto collision, Raul is your guy. read more

They helped with a dent, but when I had another issue they really dropped the ball. I had side mirror damage to my Model 3 and was quoted over $700 from them with over $200 going to mechanical work they said was needed. I called another shop and they told me that it's not and finally I got the best advice to book service through the app and got the best rate at $485 and they are doing mobile service at my house for it. They also confirmed that the mechanical work they are charging for is most likely not needed and done on a case by case basis, but even if it is their price was lower. After questioning the mechanical work I got the run around and they stopped responding to me, very unprofessional and the best advice I got through this experience is use the service function in the app and only use a body shop when explicitly told and referred. Glad it saved me from overpaying for work that most likely isn't needed. read more