Had used in the past for some business clothes and all was fine --mainly pre covid era-- and maybe…read moreonce or twice in a pinch since. So With most recent visit I had a pair of pants sewn up and all looked fine upon pick up --wore once and tear was back again and in same spot . And all within the course of 5 days from date of pick up I Took back in and said they would fix @ N/C . Due to recent ice storm they were a few days late on finishing .I stopped in to get on my way to a Dr appt nearby and told me to come back later not done or had moved me to the bottom of the urgency pile . I did and not so much as I am sorry- thanks - can we offer an discount on next project etc with my return later that afternoon to get these . Seemingly no care or thought about there issue . All too many times these days Companies have seemed to have lost their drive to go the extra mile / over and above's / offer of apologize etc. Still very disappointing from a spot that garners such high praise online and with news articles etc. that they have posted in lobby. I will look to other spots in moving ahead as life is all about choices .As I will not be choosing them again .

I recently brought a long dress to be altered for a wedding. Excellent professional tailoring with…read moreattention to detail. Highly recommend Patti P! Thank you!

I've gotten a few pants taken in here. Mone is great! I really never thought about getting my…read moreclothes tailored so they fit perfect, but I started with one pair of pants and I'm hooked. Becuase I've only needed minot adjustments, it's taken less than 10 minutes for her to pin my attire to the needed measurements. AND, when I got my items back I couldn't even tell where the adjustments were made so it looked super natural. Can't speak too much to turn around time, I dropped stuff off before a vacation and picked them up when I returned. I would call first just in case she's closed/on vacation.

Quick, Easy, & Affordable…read more I brought some jeans to get hemmed, and the whole process took maybe 2 minutes. Turnaround time was about 3 days. The total for 2 pants with a regular hem was $30. I had never been to a tailor before this, so I was a bit nervous going in; however, the staff was super kind and made the whole thing super comforting & inviting.

I had two wedding outfits for my sons that needed to be altered last minute. My one son is a…read moretoddler and the other is a baby so fitting them can be trickier at times. Mary was so great with my kids! She was able to coax my toddler into trying on his outfit so she could measure and pin him. She was fantastic with my baby and was making him smile and laugh while she pinned him. Only downside is she does not take credit cards, only cash, check or Zelle and at the time the Zelle account she uses wasn't working. Price for rush alternations was pretty fair. I needed her to hem both the pants and sleeves of both outfits and take in the waist for of my older sons' pants. With rush costs it was about $90.

Always altered to perfection and ready on time. I have referred many and they have sent referrals…read more as well

Absolutely the best! I was a new client and needed a dress altered quickly for my daughter's…read morebirthday. It needed alot of work, but Ann did it all in record time. Highly recommend!! I'd give more than five starts if I could!!!

I went in to pick up my dress for a gala this evening that I needed taken in. Anne couldn't find my…read moredress. Then she tried to assault me by saying someone in my family picked up the dress. I was like who since I had the ticket and there is no one to have done that. I have called several times and she has not found my dress. Now I have to go purchase another dress and she has no words for what she has done. I can't believe this , but I know God will handle this for me.

My daughter had her bridesmaid dress altered. It was such a great experience! The shop was…read moreinviting, the owner was so friendly and her work was AMAZING!! My daughter was so happy!

I went initially to FT because of reviews on Yelp.I had curtain for 1 window,1 T…read more shirt and 1 shirt -- the scope of work was just to hem the pair of curtains,take in sleeve on t shirt,hem sleeve and take in sleeve on shirt.The bill on curtain was $80 alone...I questioned it after paying and leaving.Called Ann's in Bon Aire about curtains inflated price? Ann's said there price would be $50 --could be less just need to take them to shop.With this news I called FT ON phone and disputed the price and then FT the conceded that she would match the $50.Why the two prices...the price when I called her out,and the price when I don"t?? It's not like there was only a few dollars difference.

I had a wonderful experience getting sized for my suit, for my upcoming wedding. Trinh was kind,…read moreknowledge, and easy to work with! Highly recommend!

Too expensive and condescending. I brought a top in for alterations and she pushed it aside saying…read morefirst of all it needs to be washed. I told her it was washed and then she quoted a price of $100. Hard pass!

Natalie always does quality work & they are willing to explain the process on some more involved…read moreitems I have brought in. There is a congenial atmosphere in there & I actually enjoy getting things altered. Deborah O.

I gave a Pant for alterations. She did a good job, great value for money. Good interaction. I wish…read morethey are near my home

Got a bridesmaid dress altered here. Straps were altered unevenly. When I picked up the dress, I…read moreasked if I could try it on to make sure it fit correctly. Owner became offended and told me that customers never ask to try their clothes on. There was also a stain that was not there beforehand and she insisted that it was stained when I dropped it off. Honestly I'd probably go somewhere else for alterations.

Earlier this month, I had 5 pairs of pants hemmed. When I tried them on at home (after the…read morealterations), all five pairs of pants were too long and were dragging on the ground. I wore them with the exact shoes they were measured with and I did not wash or wear any of the pants. I brought all five pants back in the store and spoke with the owner directly, telling her that all five pants were too long and they were dragging on the ground. I asked if I could try them on and show her. She said that if the pants were too long, then it must be because I wanted them to be long. I said, "No, you have hemmed many of my pants and you know I do not like them that long." I asked again if I could try them on and show her. She said "No, it doesn't matter. I don't make mistakes. YOU must be the problem." She refused to even look at the pants, so I left. BEWARE! I have taken my alterations to Shockoe Bottom Cleaners with a total of ~15 pairs of pants to be hemmed over the past 18 months. I chose them because they are close to work. I have never had a problem with them prior to this week - they are usually very nice, as I am a regular. I feel a true measure of a store's integrity is how they view customer service and if/how they try to please their customer. I am a regular (they know me by face) and they still refused to treat me with respect. It is a shame because now they have lost me as a customer. (I cannot speak on behalf of their dry cleaning services, although they seem reliable.)