Do better sales team. Spring 2026. 1. Customer service lacking at the table. 2. Non-negotiable subscription fee for lo-jack, that they don't tell you about until they bring out the sales worksheet! RED FLAG. Made an appointment to test drive a newer used 2025 Honda minivan, gorgeous vehicle. Test drive went mostly well. So close to closing the deal. Would have loved that vehicle to drive. 1st red flag. Pointed out the rear air vent was broken (the horizontal vanes did not move together when manipulated) and the sales guy went in the back and said "naw, it's good and works".... It was broken and after asking he look it twice more and showing him he finally agreed it was broken. 2nd red flag. One key fob, tell the sales guy we "need" two for our family and he says that we don't need two... The stranger knows what my family needs?... Sales manager won't budge on a 2nd key. 3rd red flag. Mandatory subscription/ service /fee---- out comes the sales worksheet and tons of hidden items they tack on. One was removed and he didn't even tell me what it was, so clearly now I want to know what you were selling me. One was mandatory and they would not take it off. They put LoJack on the cars and it's not negotiable. NO thanks. 4th red flag. I talk with my spouse outside a few times about whatever I need to as husband and wife, and the sales guy has the bolts to tell us at the table that we should just not hide things from him and to talk with him more at the table. Crazy, crazy, my kid. Do better sales team. My business and money went elsewhere. read more

Joey and Jerdan (NOT the right way to spell that) were just great. Once it was established that I simply couldn't afford my first car choice we just moved on with no pressure and no embarrassment. The selection of good cars is so great we found one I could afford AND love. I thank the guys at Sanford Imports and I would surly recommend doing business with them. read more

10/4/25 Went there twice to look at a car.... 10:15 AM Friday and 9:50 AM Saturday morning. Walked around both time for over 15 minutes.... clearly visible. Bunch of what I assume are salesmen standing out front shooting the breeze. No one ever came over and asked to help me. read more

Terrible experience; the sales person went on tirade about the EV used credit. Maybe he was mad his life's ambitions turned into being a used car salesman? Not sure but I would recommend seeking a used auto privately from marketplace opposed to purchasing from this joint. At least then if your car is broken and tagged, you already know the seller is of no help. read more

I bought my 2022 RAM 1500 warlock from Acknowledged. Please find the revised text below: On January 1, 2024, I searched for a Nissan Titan and another truck on car.com and another site. The Nissan had low mileage, but during the test drive, I noticed scratches and damages on the upholstery, and the bottom of the truck door seemed rusted. I decided to look for another truck within the same budget. This led me to purchase a 2022 RAM 1500 Warlock from Sanford Imports. I informed them that the price listed was only if I would get a loan from Sanford Imports, and I didn't feel comfortable with their options, so I decided to stick with the loan I already had. There was no pressure to get the loan from Sanford Imports. During the test drive, I noticed the vehicle needed an oil change, and I was informed that the oil change had already happened. The car would also have a LoJack. The experience would have been different if I hadn't done the research on the vehicle and loan amount. On January 2, 2024, I picked someone up from the airport and got a light and messages saying that the electronic braking system needed service while driving on cruise control. I called Sanford Imports, and they advised me to visit the local dealership as the car had an under-warranty factory. Following that, I called the RAM dealership. On January 6, 2024, I waited at the RAM dealership for three hours and left. On January 8, 2024, after calling the dealership several times, I informed them that there were issues with the wiring of my truck, and the technician had problems. I was glad that the vehicle was under warranty. On January 11, 2024, the service representative informed me that replacing my alternator could be why the Service Electronic Braking System and Service Antilock Braking messages appeared. The representative said that every time they tried to drive the truck, it would lose power. On January 13, 2024, I was informed that the oil change was not completed during my vehicle test drive, and the wiring within the vehicle was misrouted, which led to the check engine light. The recall that I had to come in for led to my alternator replacement. The technicians also cleaned the sensors as they were filled with sand. All the work completed on my vehicle was under warranty and related to the recall, so I only had to pay a minimal fee for the inspection of the vehicle. At this point, my car has been at the dealership longer than the actual ownership of the vehicle. I'm not disappointed, and I'm glad I was able to solve these minor problems early before my battery was drained or I was in an area where I couldn't get service or get rescued. read more

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Decent customer service but A TON of non negotiable markups on vehicle sales. (I.e. they embed a service for them to track your vehicle and they don't let you opt out of it, even if you don't use the service - they charge for an extra "warranty" and charge a fee for credit report monitoring). Make sure you check these excessive fees. The dealership fee is also $800. Cars are listed a minimum $3,000 less than what you'll have to pay. read more

I have to admit, when I first saw the Yelp reviews for this dealership, I was terrified. They had a car I was so excited about, but this Yelp page scared me. THANKFULLY, I checked out the Google reviews too. This was by far the best car buying experience we have ever had. Andrew was truly so amazing and friendly. The prices were great but it is worth noting they require a $998 add-on which includes some warranties and a future $500 credit if you buy from them again. I can assure you, we will buy from them the next time we need a car. So in my opinion, I don't mind paying that extra fee. I can see other reviews mention this in their poor review, but this was mentioned to us really early in the process. Andrew made it very clear about this add-on before we even stepped foot in the finance office. He also made it crystal clear that this dealership does not negotiate, or work with other lenders. I can see how some people may not like that, if they are trying to get a much lower price. For us, it was pleasant because we knew there wasn't going to be any back and forth. PLUS the price was already great, so why cause any discomfort for anyone? The process was easy, clear, and smooth. I would HIGHLY recommend this dealership over and over again. The finance portion was explained so thoroughly and all my questions were answered. When we bought my husband's truck (from a chain dealership) we definitely felt manipulated into the payments. I never felt this way at Sanford Imports. I'm so happy with my purchase. Don't listen to this unhappy Yelpers...they are just mad they couldn't rip off a dealership. read more

Sanford Imports - Car Buyers Near Me - Sanford, North Carolina

Worked with this dealership for a month on the same vehicle, test drove a few times, was finally ready to commit, thankfully I took the car and got it checked out by my own mechanic.. I was going to buy a lemon.. transmission was barley holding on, looked like there service department tried to cover it up, my mechanic took me out to the garage and showed me everything.. leaking oil.. not to mention when they gave me the vehicle to take to my mechanic it was on E so I paid to fill it up, and no reimbursement was offered. Would not trust them, the vehicle I was looking to buy is also still for sale on the lot and online.. read more

Very similar situation as those who have already posted "1" star reviews here on Yelp and the BBB website. The difference is I ran as fast as I could run from this establisment because of all the red flags! The biggest on top of many was we went in with 50% down payment and pre-approved loan from Bank of America. It seemed like a no brainer until they said "NO" we don't do business with BOA and you'll need to use one of our lenders?!? Of course their lenders were much higher than our BOA loan. Their reasoning was that BOA would not cash the check once issued to them. They insisted it had happened before. They continued their non-sense even with BOA Loan officer on the phone who begged to differ. They sure are drinking a lot of KOOL Aid at this establishment! I'm thinking Sanford Imports will be out of business before BOA! The only thing BOA requested was a copy of the original title front and back and the invoice. Manager straight up said he could not produce that because Corp. held the title and "would not" send a copy of the title to anyone. Very suspect! Sanford Imports must be paying the BBB a boat load of money for the membership when they have 100% "1" star ratings! And look at the steller 2.5 star reviews here on Yelp. Yikes! Do your homework folks! You have been warned!! read more

I would give zero stars if that was an option! They like to sale cars to single moms that they know are pieces of garbage and then they refuse to make it right! Do not recommend this place to anyone ever read more

Please avoid this place. At face value it seems that they have great cars for sale at a good price. But they force you to buy a tracing device and a worthless paint and interior warranty that they won't honor and is basically worthless. Just another used car lot selling auction cars and trying to tack on fees to get you to over pay. I say again AVOID THIS DEALER it's a collection of scammers trying to scam people!!! read more

This company claims you need warranty and gap insurance witch you don't l.You can get gap insurance threw your own Insurance. Don't get warranty through them they won't fix it. This company is a scam stay far away from them also their financial person will lie to your face run away and buy somewhere else read more

Went to buy a used car with cash but was told that the price would be HIGHER if I did so. Using dealer financing would save me $1500. I walked out. It seemed so un-American! read more

It really is a shame that the car business is what it is. An industry that is vampire like in nature who is run by the bottom of the barrel. Once in a great blue you meet some great down to earth people who know how to provide solutions instead of making things difficult. Unfortunately for the most part that is just not the case with this industry. Take this dealer and take Brittany. I inquire about a vehicle. They tell me they are non negotiable and I laughed. Car dealers that are non negotiable are a joke. They have the poor misconception that if they are advertised at the lowest price in a particular miles radius they are the best lol. I tell this woman that she is incorrect and basically not interested and the non negotiable part is a joke. She then decides to be sarcastic and assume that has to be the case cause I am in Florida and she is in NC. As my grandmother used to tell me when you assume you only make an ass out of you and me. I then proceeded to explain I have been shopping wide due to the 4Runner market here in Florida where inventory is low and overprice due to high doc fees etc and I am met with are you sure you don't want to come here. How about are you sure you won't negotiate price. Look people it comes down to this. Educate yourself. These dealers get these cars in on trades. They made all their money back and more. Dealers that have these restrictions are just trying to back you in a corner cauae they think you don't know anything and won't go anywhere else. Which can be true. But they assumed this with the wrong customer. F these vampires. Go elsewhere read more

This place is the whole used-car song and dance type place. They give you the run around and take a really long time tryin to wear you out, then they "force" you to buy a lo-jack for $1500 after you are to the paperwork stage. "We have NEVER taken this fee off." But, if you stand up and say you are leaving, they actually will - at least they did for me. Total scam. Just buy from Carvana; at least you know the final cost of the car and don't have to deal with the salesman's lies. read more

I drove 150 miles to the dealership from Charlotte to work with Tyler and it was well worth the drive. He took the pain out of negotiating and closing a deal. I cannot possibly recommend them highly enough. read more

So my mom bought a car here. They make you buy a low jack for 1500.00. She's older and never told me this. I would have told her to walk away. And then they put decals on the back of your car and a license plate frame with their Co. Sad. Not good. read more

Sanford Imports - I'm getting it off. This sucks. - Car Buyers Near Me - Sanford, North Carolina

Buyer beware! They advertise a lower price online but when you get there, they charge extra fees for services I didn't want. They claim it's standard business. Luckily that has been made illegal to do now. I canceled my extended warranty and have been unable to reach anyone at Stanford Import or Hanna Auto about the refund. I've left multiple messages for weeks. When trying to get my windshield wiper sensor fixed they claimed it's not covered in the 1 year warranty that they make you pay for with their extra fees at signing. Even though it's an electrical issue. I'd be very cautious about the bait and switch tactics used here. read more

Yes, the car was at a decent price but the add ons & bs took it beyond a decent price to an overpriced car. Doc fees of &799? You have to buy their tracking device that is over $300....I do not want a tracking device. The salesman was rude...did not introduce himself (I had to introduce myself and ask his name before I found out it Joey) but wanted our drivers license before he would even go get the car. I said no, bring the car, we will look at it & if it is what we want I would give him everyting. He was argumentavie and said he dealt with us at another agency....I said no and he answer was he could guarantee it! I have NEVER been in a dealereship here in NC before I went there. Asked what it would cost out the door and he gave me a figure...when he ran the numbers it was over $1000 more! He just shrugged his shoulders. When I said to take the tracking device off he said "we won't be reaching an agreement, you are wasting my time!" All in all a very negative experience. His loss, my gain...I bought a car 2 hours later at another dealership that treated me with respect! read more

Their device (Kahu 3) tracks your data and violates your privacy. They installed a device (Kahu 3 by Spireon) for $1499 that tracks my location without my consent. Kahu 3 can track your vehicle location and all data related to your vehicle. Such data can be used to find: - where you live - where your kids go to school - where you go to work - where you shop - where you go for vacation - And much more I was never told that it was tracking my location until I read Kahu 3 TOS. Once I called, they kept denying Kahu 3 is tracking my location and Spireon (Kahu 3's manufacturer) has the ability to use my location data in any shape or form. But, on the Kahu 3 terms of service (https://renewals.kahuapp.com/terms-conditions) it clearly states in Section 2: "Spireon, Inc. ("Company") is hereby permitted to collect, maintain, and use any...information about your driving behavior, including the operation, location, mileage or features of Your vehicle". I asked them to remove and refund my $1499. The management kept stalling for a week and asked for time to discuss with upper management. They immediately became defensive and rejected my request to have Kahu 3 removed when I pushed to understand why it was never verbally mentioned that it was tracking my location collecting data. I was gaslighted that I was misinformed regarding Kahu 3 tracking my location. I work in the software industry, I know exactly how GPS location tracking works and how it is collected. Either they are lying about what they are selling or they do not understand what they are selling. I do not know which is worse. But clearly, as stated in Kahu TOS, the device is collecting my location. I have asked to receive a copy of all the contracts I signed, but none of them show that they are installing a device on my car that tracks my location. I will be getting Kahu 3 removed to protect my family's privacy, but won't ever be buying from Sandford Imports if they don't reach back, refund, and remove the device themselves. read more

Found suv, test drive and made an offer. A little back and forth but came to an agreement. Then I had a family emergency. I asked if I could give them a non-refundable deposit to hold it until I could return the following week. Was told no. A little annoyed, with my mother being in the hospital 2 1/2 hours away. Made arrangements to get there a few days later. Called to make sure everything we had discussed and agreed-upon was correct. Everything seemed normal... Fed out paperwork, looked over the car, etc. Until the sales guy said Mr.... I need to see you outside by the car, please. He was weirdly walking around the car as if he was looking for something. He then told me "he just found out " that the car had been "structurally modified" from how it was made at the original manufacturer.But could not/would not tell me what it was. The manager was really unapologetic and said it was just a miscommunication. They knew exactly what they were doing. And wasted, precious time I could've had with my sick mother! Buyer beware read more

I went to Sanford Imports I had seen a Chevy Tahoe and I was truly interested in purchasing it. I had did all my research online and did a pre screening for the payments. Long story short they tell me that the payment program was wrong I was financing 18,494.00 for 60 months with a monthly payment of 451.00 we go in and they tell me they can't honor that because of the program and tried to set me up with a payment of $581.00 for 72 months on a $18,491 finance. I would have paid $41,832.00 for a car that was only 18,494. They are very unprofessional and con artist. Don't waste your time or money with this place if I could have given them zero stars I would have never seen a place that tries to take advantage of people like this dealership. There was so many red flags with place I feel they should be reported to the BBB and not allowed to do business any more. Don't Waste Your Time With Them!!!!! read more

Look elsewhere. Got forced into a 1K 'warranty' that is essentially worthless. Kid was super excited about the truck but ZERO ability to pass on the 'warranty' and the vehicle, due to mileage, isn't covered by the 12 month, 12K miles anyway! The finance guy was a complete jack wagon because we didn't want a warranty or anything else he was pushing. If not for the kids, wife and I would have walked away even after driving 2.5 hrs one way to see the truck. read more

Bought a 2020 Ford F150 less than 2 years ago, and it already needs a complete engine overhaul. 13k is the quote I received. The vehicle was only 2 years old when I purchased it. I have driven it less than 18,000 miles in the last 2 years. I have had problems since the day I drove it off. I was sold a lemon. I notified the dealership, and they couldn't care less. They rudely told me it is what it is, and I'm on my own. Then, the guy basically hung up on me. In addition we had to pay almost $2000 for this ridiculous random tracking device that they require on all their vehicles. They don't tell you about it and when I saw it on the receipt I asked about it. I told them we didn't need a tracking device and they said in order to purchase a car from them we were REQUIRED to get this tracking device and app that we have never used to this day. If something like this is required, they should just increase the price of all their vehicles. They don't. They just try to slip it past you. They are completely dishonest. DO NOT BUY FROM THIS PLACE. read more

Called about a vehicle they had listed. The advertised price was only valid if you financed with their finance company. Then, when I agreed to finance with them a portion of the car, I found out there was a $998 fee for some type of treatment to the interior and exterior of the car that was non-negotiable because they had already applied the treatment. I feel like that is false advertising because that was NOT included in the advertised price. I decided against purchasing their vehicle and went with another dealership. When it feels shady from the beginning, you should just walk away. read more

I got a decent deal on the Land Rover and for my trade in. My problem is that they are not upfront with information. After signing all the paperwork the finance manager did not give me the invoice to take home. It would have been nice to view it before getting the vehicle. They decided to bring the vehicle to me so I asked for a copy of the invoice before they dropped it off, they did not give me a copy until they showed up at my house. Before delivery, I looked at all the reviews, I called the sales rep and asked him if I was charged for Kahu and he said NO! I looked at the invoice and I was charged for Hannah for $998 that includes lo jack. I called the Finance manager and he said he told me about it when tellig me about the warranty. He NEVER mentioned Lo Jack or an extra fee of $998. He only told me what the $4100 extended warranty covers. I don't like that they lied. If it was something that was mandatory, just tell me that. don't try to hide it. The other thing I didn't like that is said there is a 12 month/ 12,000 mile warranty posted on the photo of the vehicle. But their extended warranty does not apply to this vehicle. Then why post it on the photo of this vehicle?? I feel like this is false advertising. read more

My wife and I received the worst customer service. I made an appointment to see a truck and arrived at the dealership early in the morning. They has sold the truck the night before and never let me know. What is worse is the manager did not care at all. He shrugged his shoulders and said he commuted ti Sanford from Raleigh every day. There was no apology, no attempt to show us another vehicle or anything, I will NEVER give them business and would never recommend them. I bought a truck from a different dealership today. read more

This place sucks. No integrity. Unprofessional. Take your business elsewhere. I dealt with Matt and Anita and they were horrible - didn't really know anything and had to ask questions on everything. Was trying to buy a car long distance. They were very difficult to deal with, would not negotiate at all on price and the kicker was they insisted on charging me $999.00 for a lojack tracking and theft device. They said all the cars left the lot with it - no exceptions. Another reviewer said it is used for people that finance cars so they can repossess. if you stop paying your loan. i was paying cash so there was no financing. These people are morons!!! Place is a rip-off stay away!!! read more

A week later I had to put over $3000 worth of work into the truck I purchased for my son. Sanford Imports does NOT inspect their vehicles like they claim they do. Had they done the proper inspection they would have seen how unsafe this truck actually was. When I contacted the salesman I was told they would reimburse me for the work that needed to be done. A month later.... Still waiting and being ignored! Because of their laziness with inspecting the vehicle my son was in a very dangerous situation that could have ended very badly. I would NEVER recommend this dealership. They are putting vehicles on the road without thorough inspections that could without exaggeration end deadly! read more

Been dealing with this place for a week. Finally decide to do the deal and they go back on their word. 0/10 do not recommend buying a car from them. You'll get ripped. read more

Andrew did amazing! He was very patient with my husband and I. He let us test drive 3 vehicles and go back and forth without pressuring us. Very rare superstar customer experience in today's age! read more

I wish I could leave 0 stars. This was the worst (and weirdest) experience trying to buy a car ever. My husband and I went to test drive a car with the intention of buying it. Everything was fine until they put an itemized list of charges in front of us - which, it's a car dealership, we were expecting - but one of the charges was for Accessories at $599 (!). My husband was like "What's that?" The guy said it was for an aftermarket tracking device in the car. We were like "We don't need that, can you please take it off?" He was like "No. It's in all our cars. Are you saying you don't want our car?" We heard this at least three times, "YOU DON'T WANT OUR CAR??" We were like "Um, no, we want the CAR, we don't want this $600 tracking device." He was like "If you want the car, you have to take this. It's in all our cars. No one has ever said they didn't want it." (I find this VERY hard to believe, especially after the stuff I read about it later.) He called the general manager over who was equally stubborn about us having this damn device. They went on to say it would be illegal for them to remove it. (What??) Then the manager said the most ridiculous thing. He said the owner was Christian and he wouldn't like for us to walk out of the dealership paying less than everyone else. I was like "It's pretty un-Christian of you for ripping us off like this." And then we left. I looked up the tracking device. It's called Kahu and it seeeeeeeems that car dealers install them to track customers who are paying off a car loan, and if the customer stops paying the loan, they track the location of the car and seize it. The company that owns Kahu has another company GoldStar that makes a car tracking device that can deactivate a car so that it is nonfunctioning. However, we were paying in cash so this device didn't seem to apply to us at all. read more

Terrible business. They are all ignorant and very unprofessional. Please don't waste your time trying to conduct business here.

This place is awesome highly recommended when you come looking for a vehicle at a great price has a big selection to choose from and shout out to Matthew (Mat) for helping us on our purchase, awesome guy. read more

I had Mathew help me and he was awesome. Very helpful! It was my first time buying a car and he walked me through the process.

Unintelligent employees that know nothing about the cars they're selling. These guys will also try to rip you off so please don't even try to go there. read more