I live in San Diego, but Sangera Subaru in Bakersfield may be the best dealership in the country. Long story short, on a drive from San Diego to San Francisco, our Outback's transmission failed. A tow truck took the car to Sangera, while we continued to our destination via Amtrak. Working with Amber exclusively over the phone, she ensured our car was looked at as soon as possible, checked for a warranty, and ordered a new transmission immediately. The initial failure happened just before December 24th and I was convinced we wouldn't have the car for a couple weeks after the New Year. But Amber and the team at Sangera were so kind, incredibly speedy, and managed to have the car ready before New Year's Eve even! Given that we live in San Diego, we weren't able to make it up to Bakersfield until the weekend, but Amber assured us that was no problem (even though I know having a car sit in your service department lot for basically two weeks is less than ideal). When we arrived to pick up the car, the Service team went through not only what they did to take out the old transmission and put in the new one, but also walked us through the test drives and safety checks done after the new part was in place. For a dealership I had never worked with before (again, we live in San Diego), I felt like I was a longtime customer and treated with such care and consideration. Thank you thank you a thousand times to the amazing crew at Sangera! Five stars ALLL around on ALLLL the platforms I can give them! read more

Terrible customer service and absolutely no salesmanship. I went in, ready to buy a new car and not only were they unfriendly, unhelpful, and just plain rude, but they also tried to sell me some of the worst lines I've ever heard. "We don't care about cash, that doesn't matter to us."...A salesman who doesn't care about cash? Interesting. "We don't negotiate." Wow, a car dealership that doesn't negotiate? ...again, interesting. They absolutely acted like they didn't care one bit if they got our business or not. They certainly weren't trying to EARN our business, which is what any salesman or sales team SHOULD do, especially on an item that is thousands of dollars. Disgraceful. I wouldn't ever come back here even if I was desperate for a new car and I am certainly going to make sure to steer people away from this place. They were so bad I am even considering not buying a Subaru at all anymore, even though I thought they had my dream car. Learn a lesson in customer service, guys. You're not the only car dealership in the world. And right this moment, you might not need another customer because you're on top, but you will someday and you'll have a lack because you don't know what good customer service is. I interacted with multiple people, too, so I know it's a team issue, not just one person. Sangera, it's time to retrain your team on basic salesmanship and quite frankly, manners. Asap. read more

Three weeks ago, I purchased my first 2019 Subaru Forester through the Sangera Subaru Bakersfield dealership. It has been the MOST UNPLEASANT experience. My BRAND NEW vehicle was delivered with 141 miles already on it, along with a damaged ignition area with visible deep scratches. When I addressed my concern, I was requested to come to the dealership the following day, only to be turned around and told that the Manager - Nick Lightle, was not available to address and/or rectify dealership's error in providing me with a BRAND NEW vehicle with damages and 141 Miles. I finally did manage to meet with Nick Lightle, only to be degraded and dealt with in an unprofessional manner. I found that the staff mentioned at this dealership, lacks integrity, professionalism and business ethics. Please do your research before going to this dealership. Be aware of Nick and his team's (ie: Jaysun), pressurized as well as unethical sales techniques to con first-time buyers like myself, into such raw deals. I still cannot believe that I became victim of such a degrading sales experience from such a reputable brand. Such a SHAME! read more

My boyfriend and I were looking for the perfect Range Rover with good miles and a fair price. We contacted Max for pictures and he provided them quickly without any pressure to buy right away. Once we determined it was a great vehicle we proceeded to work with Max Pierce. The price for the Range Rover was already $800 below Kelley Blue Book and he was still able to knock more saving us more money. We live in Alaska and he was able to ensure that the paperwork, dealing with my bank, and even took care of the Range Rover to ensure it got picked safely and made sure the whole process went smooth. He also kept us posted when steps have been completed. Definitely recommend Max. He provides excellent customer service and definitely goes the extra mile. We have family in LA and Bakersfield area and have recommended them to Max. We are more than appreciative of his help. And will definitely look to purchase our 3rd vehicle from him. YES, with us living in Alaska. Thank you Max! read more

I've always been hesitant to shop for a vehicle locally because the prices didn't seem competitive compared to other dealerships in Southern California. However, I decided to give Sangera Subaru a shot, and I'm so glad I did! I test drove a few cars, found one I absolutely fell in love with, and ended up purchasing a 2024 Subaru Forester! My sales consultant, Faraz Ahmad, was fantastic throughout the entire process. He made sure the buying experience went smoothly, understood my budget, and answered all of my questions and concerns. Most importantly, he never once pressured me into making a decision, which I really appreciated. If you're looking for an stress-free car buying experience, I highly recommend checking out Sangera Subaru and asking for Faraz. He truly went above and beyond to make sure I was comfortable and satisfied with my purchase. read more

I recently had the pleasure of working with Irene Perez for a repair on our Subaru, and I couldn't be more impressed with the service we received. There was a repair needed that was covered under warranty, but it was initially going to take a few days to complete. Understanding our urgent need for the car, Irene went above and beyond to expedite the part and ensured the repair was completed that same day. Throughout the entire process, Irene was incredibly nice, professional, and courteous. Her dedication to providing exceptional customer service made a potentially stressful situation smooth and hassle-free. I am truly grateful for her efforts and highly recommend Irene Perez for any service needs. She exemplifies what outstanding customer service should be. read more

This was my first time buying a new car from a dealership, and it helped that I knew what I wanted. However, I didn't feel confident in the process seeing that I hadn't ever been through it before. So I emailed Sangera to see if I could get a head start on the process. I explained my budget and criteria, and Brandon Row was the guy who helped me. He asked me very straightforward questions (all that important boring financial stuff), gave me a price quote directly after that, and we set up a test drive for the following day. All this was through email at first. When I met him in person, he was truly helpful and jovial. He let my mom and I go for a drive. About two hours later, all of the paper work was signed, and I now have my perfect car! read more

I leased a 2016 Subaru Crosstrek in April with the help of Max Pierce and it was hands down the easiest and best experience I have ever had at a car dealership. Craig was my finance guy and he, too, was knowledgeable, friendly, and helpful. I enjoyed my experience so much that 8 months later, my boyfriend went down and bought a 2016 Subaru WRX with the help of Brandon Row. Again, the an AWESOME experience. We never once felt pressured or on edge trying to wheel and deal for the best possible outcome. Both Max and Brandon were concerned with getting us the best deal that worked for us and we walked away with fantastic cars. After my experience here, I'm not sure I could picture myself buying a car anywhere else! read more

We could not be happier with our experience leasing a Subaru from Sangera Subaru for our daughter. We were very concerned about safety features and probably sounded a little crazy. Max and Damon found exactly what we wanted and very fast! They delivered it just in time for Christmas! I sure have enjoyed driving it! The safety features are AMAZING!!! The only problem now is that I WANT ONE!!! Thank you for such a great experience Damon and Max!! AWESOME! AWESOME! AWESOME!!! Tough sending our kids out there on the roads for the first time. . May God watch over all the new drivers out there..... And all of us old ones too . Thanks again Brandy and Marty Starr read more

We leased our second vehicle from Sangera Saturday afternoon. I had spoken to Brandon the afternoon before. When we arrived he had the car pulled to the front for us to take it for a test drive and a lot of the paperwork ready. As with the first vehicle a couple of years ago this was the very best experience at a car dealer ever. Never before have we ever spent less than a half a day getting a car. This is the place to go. 2 hours tops. Brandon was beyond helpful. He was great to work with. I would recommend him to anyone. I can't say enough about the experience at Sangera. From the initial contact with Brandon to driving away with our new car. Fantastic! read more

The most unspected fun I've ever had buying a new auto. Max Pierce was sangera rep. that helped us, he is the coolest most awesome sales person I know there was not a question or show me that he didn't know. Max was the first to contact me after I was on the internet then called by phone later.Sangera Subaru was the only ONE that had the two cars I liked,the impreza 5 door and the crosstrek I had to see which one fit me best.I'am short and have a very bad back, and they had to have every thing you could put in them. I got the crosstrek I do love it. The service dept is outstanding and FAST. I'll finish with its sure nice to be part of Sangera Subarus family. read more

I do not understand why some employees feel that they are entitled to disrespect or use friendships to be very rude. I had my outback in for some work to get done and I have dealt with such snobby attitude from a service advisor. I was dealing an individual named Irene Perez and worst service I have received. Very poor attitude and after I wanted to speak to a manager she said" well what I say is what goes because the owners daughter is my friend" to top things off, these prices are ridiculous for poor work being performed by these technicians. I just hope that management really looks into the performance of their employees. read more

Customer service was horrible, I'm not sure if it's that everyone is making good money right now selling cars, or if the apathetic attitude is present all the time, but the "Love Promise" that is all over Subaru's corporate website is not at all what I encountered in the slightest. "We're a company that doesn't go back and forth. The numbers are what they are." is what I was told when I expressed financing (with 5k cash down in hand), and just felt very embarrassed and dismissed. I ended up purchasing my 2021 Subaru Crosstrek in San Bernardino and am glad I did. Take the time and go elsewhere. I know going forward I will. read more

I just joined the Sangera Subaru family when I purchased my first new car and I LOVE IT! I had my heart set on buying a Subaru Legacy because it was my first car... Our salesman, Thomas Owens II was very knowledgeable about the products and options as he answered all of my questions. I really appreciated the no-pressure sales, too. I even drove my car right off the lot that night which was AWESOME! Thomas Owens took good care of us and I would highly recommend Sangera Subaru to anyone who is looking for a great car-buying experience that focuses on customer satisfaction. Thank you, Thomas Owens and Sangera Subaru! read more

My husband and I purchased our first new car at Subaru last night. We had a wonderful experience with this company. The dealer who sold us the car was Max Peirce he was amazing, he went above and beyond the make this stressful yet exciting experience perfect. He was very attentive and knowledgeable to where we could understand what we were doing. Max and his team; Valentine Ramirez and Tiffany Williams were outstanding as well they went to extra mile. We are so excited about our car and will definetly recommend Max Peirce of Subaru Bakersfield to people for years to come. Thank you from The McCallum's read more

Our experience with Sangera was the best experience I've ever had buying a car! From working with us to find a vehicle in our budget, to the no-pressure sales atmosphere, to the caring about us and finding the right fit for our needs, to the efficiency of everyone involved in making our car purchase a reality, to the thoroughness in showing us all the features when we picked up our vehicle, Sangera is a WONDERFUL place to do business! A huge shout-out to Brandon and Randy for treating us so well...thank you SO much for a totally pleasant experience! We are thoroughly enjoying our new Impreza :) read more

My husband and I recently bought a 2021 Subaru Ascent from Sangera Subaru. Brandon Row was our salesman and he was awesome every step of the way. We highly recommend Brandon Row if you plan on buying a Subaru from a dealership. He is very kind, patient, and helpful. He answered all of our questions and helped us get to a price that worked for us. I have never spoken to a salesman who was so patient before, there was absolutely no pushiness, but he was also always quick to respond to our questions. Thank you Brandon, we are enjoying our new family car, we have already gone a thousand miles!! read more

After finding the car I was looking for online at Sangera Subaru, I was a bit hesitant to purchase something I wouldn't be able to physically see for myself. It was going to have to be a good relationship and customer service that would seal the deal. Max did an excellent job of communicating and helping me purchase the car I wanted at a great price. Bonus for me was they delivered the car! I really couldn't ask for anything easier. Thanks Max, we love the Impreza! read more

We bought our second Subaru in 2 years. Having dealt with other sellers recently I can honestly give Sangera Subaru 5 stars. See salesman Brandon Row! He's knowledgeable, friendly and works a great deal for you! We sought him out after buying our first car....and again when my son was making his purchase. As long as he's there we will continue to shop here and refer friends and family! read more