Only Mercedes dealer in Bakersfield area and they know it. Feels like they up sale service and parts. Pricey!

This was the worst experience I've had at *any * dealership. As an out of town traveler, they didn't have the courtesy, or class, denoting a Mercedes dealership, to provide a Lyft to a hotel that was literally about 2 miles down the road (as this was an overnight repair). Even the Lyft driver was shocked that I had to order the vehicle myself, as all the other dealerships have the decency to get one for the customer. I don't foresee the need to ever return to that dealership, and if I were to breakdown in Bakersfield again, I'd rather contact another automotive shop. read more

I had a phenomenal experience at Sangera Mercedes-Benz when I bought my car recently. Pedro Orozco is a phenomenal person and salesman. He went the extra mile. He was extremely helpful. He explained all the details. He is an exceptional sales person. Sangera Mercedes really went above and beyond to make sure my experience was great including the finance department. Thank you so much everyone for the amazing experience. Thank you Pedro I wish you success!!!! read more

We have an older Subaru Forester that we purchased used. But we love it and try to take care of it. Subaru contacted us and let us know there was a recall on our airbag so my husband reached out to Nick at Sangera and he was great with him and accommodating with my husband's schedule....then here's where it gets better...we got our car home and my mom went to adjust the AC vent and it wasn't there...it had kinda fallen into the dash...it wasn't like that when we took it in...then I was driving around town and a client said you have a daylight running light out....what!!!! So I call them back again!!! Nick to the rescue...Ana took care of me when I arrived and between the two of them and the great techs we were back on the road all systems fixed...one was a lightbulb that decided it needed to burn out...they fixed it for us...even though they weren't to blame...and the other well we won't place blame because they took great care of us...in this day and age it's hard to find good customer care and I like to blast it when I receive it so here it is...this company is very customer oriented and I will come back. Thank you again Nick and Ana read more

I was traveling through Bakersfield (from out of state) on my way to Sacramento when suddenly my check engine light came on and it started running rough. I called Sangera Bakersfield, and they told me to bring it in immediately, which I did. Turns out I had a bad cylinder, which is major (12-hour job), and could not finish my trip. However, I HAD to be in Sacramento that night, but my car could not be repaired until 48 hours later. My service advisor, Jarred, brought in the service manager, Bill Smith, who was amazingly friendly and a problem solver. He went ABOVE & BEYOND to get me a loaner and also arranged to have someone meet me more than halfway (to Sacramento) to swap out cars. I don't know of any other dealership that would have done that! I bought my Mercedes in N. CA, but I will consider buying my next one from Sangera Bankersfield becasue of this experience. Jarred and Bill - Thank you so much for eleviating huge stress during my travels. You don't get customer service like that anymore, but you do at Sangera Mercedes! read more

One star for the service adviser who really care but has limitations as per the instructions given . I was there for my car key not working fully and it was not locking the doors. I was quoted a price for check up with the statement that the coast will go towards repair . I bought the key last September which means it was under warranty period. So they told me there is water on your key so that is why it is not working but then why 2/3 functions were working ? I paid for the new key under the impression that this is the final bill but I was so wrong and they added another 179 dollar for the dignostic . Really how much money you want from your customers ? Why not help your long time customer who bought a new key last September paying over 400 dollars ? Why not at least try to get the key replaced or make it clear that you will have to pay more despite being told that the diagnostic cost will go towards repairs ? I am really very disappointed and I know it is not going to change a bit in their business principles. But I am not going there any more I am so glad I bought Lexsus instead of Mercedes. Really disappointed. The service adviser is one of the best I have seen at many places & feel bad she has to go through unhappy customers like me everyday . read more

Made appointment and brought vehicle in for routine service and a wash. Nice clean waiting area with snacks, coffee, and WiFi. Got some work done while waiting. The time they took to do service was exactly as quoted. read more

Thank you to an amazing salesperson Jennifer Peoples for making my dream a reality. I knew what I wanted and she made it happen. She is friendly, knowledgable and listens to what you want and need. You can tell she really enjoys her work and making people happy! Thank you also to Paula for the emails that brought me to the dealership, all of your knowledge and patience each time a new issue arose to work through the challenges of my trade in, and your teamwork with Jennifer and I. Paula is a great salesperson as well !!! read more

Sangera Automotive Group - My new ride...gotta love candy apple red! Thanks Jennifer, Bobby, Paula, Tiffany and PJ - all the wonderful people at Sangera Mercedes!!! - Auto Repair Near Me - Bakersfield, California

Do not take your car there for service, at least if it is a Volvo! Took out Volvo there for a tire rotation and upon picking up our car and driving away a loud humming noise was coming from the front tires. I took the car back to Sangera and asked why the car`s tires were humming. They said the tires had cupping. I asked why they didn`t tell me about this at all and why they just let me drive off with the tires that way. They were also going to charge me for the rotation after I told them to rotate the tires back to their original position. They gave me a quote for new tires and told me the quote was for the EXACT same tires I currently had on the car. When I asked to see the quote the tires were general tires and not the ones I currently had on my car. Flat out lied to me about that! Stay away from this place for all of your maintenance needs or be prepared to be lied to. read more

We bought our Subaru from Sangera in Dec. This dealership made our car buying experience superb & enjoyable! Our salesman "MAX' was great and gave us first-rate service. All we can say is "GO THERE if you're looking to buy a car" read more

We had another great experience at Sangera Mercedes Benz, this is our second Benz in a row from Sangera and Mr. Campbell. My wife and I were treated like family members. I highly recommend seeing Campbell, he is very knowledgeable and loves Mercedes Benz cars. Joel is a great manager and will make you happy. From the showroom to the service department, you will love Sangera Mercedes Benz dealership. The entire staff is friendly and great to talk with. Update May 27th 2018 we bought our 3rd Mercedes Benz at SAG; Campbell and Joel made this happen for Us again, smooth and easy. Very satisfied, like always. read more

The worst service ive had from anyone ive taken my car to. The service advisor Irene looked to be having a bad day and no help at all. quoted me a very high price for my vehicle but assured me that I had a warranty so that was just the cost for repair if the warranty didn't cover. She never mentioned the I would have to pay a diagnostic fee or $189 for each item looked at. I explained that usually a diagnostic is to check everything in relation to the issue and since it was electrical that system should be covered but nope. I then spoke with the service manager Brian who also said that the fees were correct and since the warranty only covered 1 item because the others weren't made by Subaru. I told her a regular customer wouldn't know where each component is made and that a warranty for a vehicle is just that, a warranty for the vehicle to be repaired. After a bit of back and fourth he said he could only give me a 20% discount because I'm not a everyday customer which I explained I haven't had any issues with my vehicle, why would I pay to go in? I told him ive bought two vehicles from them and was getting ready to trade in for a 3rd. He said well that's all he can do since I wasn't an everyday customer. I had to pay $400 from my repair with warranty which was for the diagnostics and the $100 deductible, makes absolutely no sense. It's like buying a warranty for the tv and the warranty not covering the screen because that tv company didn't make it. Please don't ever do business with them and if you do make sure to get what the warranty will cover in writing because that is so crooked to do business like that, especially from a so called supervisor with no people skills. read more

During a time when so many other dealers are marking up their cars significantly over MSRP, Sangera did not. This was one of the easiest, fastest car buying experiences ever. Professional, friendly, and no BS. Thank you Paula for making this an easy transaction! read more

Great service and easily to work with. Paula went the extra mile to get a deal made and I couldn't be happier. Thanks Paula!!!

Work was completed competently and quickly after the mechanic arrived who is licensed to do the work. We had no appointment so there was a wait. The inside is not aesthetically pleasing and the parking lot is close for larger vehicles but navigable. The service personnel were cordial and clear on work needed and the pricing. Altogether, if I had to choose between pretty decor or competent, cordial service - I'll use them again. read more

Best MB team! Got my car serviced and new tires. Thanks Maria and everyone at Sangera!

I'm a fellow customer of Sangera Automotive group! Needed some parts for my Mercedes in a hurry and Vincent in the parts department was quick and precise on getting them to me. Gave me awesome customer service precise prices and fast delivery time. The parts came in and per in 100% brand new condition with no miss packaging and no issues with quality. Thank you Vincent from the Sangera Mercedes Parts Department! read more

So here is another updated service work done with Sangera Volvo. Two weekends ago, as usual, we drove to San Gabriel saturday morning. I drove the 2007 Volvo V70R. As we go up the grapevine, I notice the car lacks power. We get to San Gabriel eventually. I also notice the gas consumption is much higher. I driven this car to San Gabriel often enough to know. The mpg calculator shows 25.5 while in the past it should have been 28.5-29.0 mpg. We left on sunday afternoon. I then notice the temperature gauge is not functioning. The drive home was uneventful, no traffic. I could still feel the lack of power and lower than normal mpg. We get home and the mpg for the whole trip was 24.5, it should be about 28.5. I took my car to my regular mechanic to have him diagnose what the possible problem might be. He checked the car temperature and it showed the proper temperature at 190F. My mechanic thinks the computer in the car is sensing the engine to be cold. He then tells me to take it to Sangera since he does not have the proper instrument / tools to diagnose the issue. When I got home I did further research on different Volvo forums and found out more than likely this is a software update issue. I made an appointment this morning to have the work done. I also brought with me a $100 discount voucher for service or repair work. I explained to the service rep the issue and also advised what I have read on the internet on the possible issue. I got quoted $114.00 and I told them I was going to wait for the car. After 45 minutes, the service rep comes out and tells me the software indeed needs an upgrade to fix the issue. She also said the service was now going to be $197.00. I approxed for the work to be done thinking with the discount voucher, this was going to cost me $97.00. Wrong! I was wrong. When it was time to pay, I brought out the coupon. The cashier calls the service rep and she scolded me that I should have informed her prior to work being done. I told her I did not know this was the protocol, I just looked at the coupon to make sure it was valid. She leaves and tells me she has to discuss this with her manager. She comes back to let me know the best she can do is $40 discount since I did not advise of the coupon prior to work done. Well, Sangera Volvo - the only time I will reluctantly take my car again to you is when there is a factory recall. I will try and use Rusnak Volvo instead. read more

I took my 2006 Volvo S60 R in to have the springs and sways changed. What should have taken 4-8 hours to do... ended up taken them 4 days to figure out. I also noticed the first night I received the car back that the headlights were facing down. Being that the "R' model has a 4C system that tends to effect the headlight motor if unplugged with power, I knew I had to take it back in to have the headlights recalibrated. I took it in the next day to have Sangera fix the problem. The Shop tech took it in and then came out and tried to BS me saying it was the Fuel Pump Modulator affecting the headlights. He didn't say the FPM, but he popped the trunk and pointed to it, thinking I wouldn't know what it was. It took them another day to resolve the headlight calibrations. Few days later, after the springs settled in, I noticed a grinding noise coming from the front right strut tower. Took it in and had the Sangera techs take a look at it. When they couldn't figure out the problem, I end up taking the car to the dealership in Irvine. The Volvo dealership in Irvine said it was a messed up bearing from when the shop did the spring / sway bar replacement. I returned to Sangera only to hear how the Service manager voided the work done on the car because I went to Irvine, to have them diagnose the problem. I went to the Irvine location because it was across the street from Volvo of North America's Corporate office and the Irvine location gets a lot of help out of that office. I've since found the South Bay Volvo and Irvine locations to be best for Warranty work and Zen Volvo in North Hollywood to be a great private shop. I haven't tried another shop in Bakersfield, but I defiantly won't be going to Sangera ever again. Terrible shop knowledge. read more

Great job Phil Turley. Probably the best experience I've had when purchasing a car. Extremely knowledgable, but even more impressive and genuinely evident was Turley's respect and pride for his career, and the Mercedes Benz Auto Company. His calm, no pressure yet confident sales representing was a reassurance that I was buying the right car. read more

This review is for the Subaru service department. I don't recommend this place for service because they are on the pricier side and will try to add on any service they can. They tried to replace something that did not need fixing. I used my scanner and did not find the code. 20k miles later part needing "replacement" still ok. read more

I had a great experience working with Paula and Sam at Sangera Auto Group purchasing my 2016 Ram 2500. Process went smooth and no hard sell... thanks guys! read more

Sangera Automotive Group - Auto Repair Near Me - Bakersfield, California

Jennifer Peoples (internet sales) found me the exact Subaru I wanted when other dealerships either a) couldn't, or b) were dishonest. There was a lot of communication via email to confirm specs, ETA, etc., and everything was very straightforward. She offered to ship it to me, but I wanted to pick it up and drive it home :) When I went to get the car, I was in and out of the dealership within 2 hours. It was detailed and waiting when I got there. Very honest sales crew here. Highly recommended! read more

These guys are horrible. Bought a Volvo from them with all these promises and then just a few months later they drop the Volvo name and can no longer assist me in anyway. I would imagine they new before I purchased the car that they were going to drop the line but failed to disclose that information. Pretty shoddy!!! Now they say I need to drive to Fresno for an oil change. Will be looking into their liability in this case. Seems like they should owe everyone they have fooled over the last few years!!!! read more

I had a great experience purchasing a new 2017 Mercedes Benz SUV from this dealership. Phil Turley is very knowledgeable but does not overwhelm customers with information. The first thing he did was determine what I liked and didn't like about my former C-class sedan. He was able to recommend some options for my consideration in upgrading my vehicle. I appreciate his patience and no-pressure attitude he displayed as we test drove several different models. Thank you Phil and Joel for helping me find the perfect vehicle that has exactly what I was looking for. The customer service at this location is also exceptional. I was greeted with friendly smiles by every staff member. From completing the paperwork to receiving the orientation on the new cool features, they make customers feel comfortable. read more

Sangera Automotive Group - Auto Repair Near Me - Bakersfield, California

If I could give negative stars, I honestly would. After being a supportive brand ambassador and have purchased over 6 Mercedes from Sangera, I am appalled by recent events that have left me with an unfavorable impression and experience. I will no longer support, service, nor purchase my vehicles from this group. I invite you to contact me regarding my experience. Regardless, I would advise you to support another vendor or dealership. read more

I kept my car for 2 months w/o driving it, because I waited for the new CLA.On 6/9/14 I was on my way to pick-up the car, when I got there they changed the amount of money I have to put down.They said $4,500 $635 monthly payments. When I'm ready to get the vihicle, they want $5,800. I didn't get the car, and I was late for my flight in Chicago. I slept at the airport in Chicago, because I missed my connecting flight. Originally I was denied in this dealer. I came back and the guy named Surinder didn't believe me that I got approved in Foothill Ranch and Thousands Oaks. I brought my Mercedes-Benz, and he still saying dealers in LA usually let customer have the car even though they're not approved. Not true!! I believe that Sangera is weak when it comes to communicating in the Mercedes-Benz Financial Personell.How I got approved in other dealers and was DENIED in Bakersfield? Btw I was approved to get an M4 originally I was DENIED to get 428i. I have to do trade in to get it.Without trade in I can only get 3 series. I went in LA I got approved for any car.It seems to me that LA is the best place to go and buy car.ONLY if you're wanting new car.I got my Mercedes-Benz just $750 from Thousands Oaks. The 4matic in Sangera that I was crazy about causing me to got stranded in Chicago (I almost got in jail for refusing to give the homeless people blanket that they provide at the airport.I was freezing to death.My luggage was checked in.I have to wake up at 3am while I didn't got any sleep. The airport was still closed). Is worth $42,000 $470 monthly payments lease for 36 $,2,000 down whereas in Sangera Mercedes-Benz Bakersfield California I have to put down $5,800 and $635 monthly payments 36 months lease.l Okay whoever reads this please do the math. Also, if you got denied in Bakersfield to get your favorite car, message me and be my friend. I will show where to get it.In Sangera Mercedes-Benz Bakersfield California you will sweat in blood and still not get any new car.They ARE WEAK when it comes to dealing with financial services of Mercedes-Benz. They are STRONG when it comes to INSULTING some customers (I'm not saying ALL customers.I said SOME customers).I wonder how many customers who got denied in this specific Mercedes-Benz car dealer? ? Which they could have gotten one if they go out of town.I live local, but to be able to get nicer car, I have to go in LA or OC.I will never go in this place to buy my car.Why? I know I will be denied.No courtesy to let you know that they're doing their best to get you approve.I even beg to put $15,000 down to get approved. Yet I'm still denied.Then I went to Thousands Oaks, California Los Angeles County I got Mercedes-Benz, my down payment was $750.Thank you Sangera Mercedes-Benz in Bakersfield, California United States Of America for saving me $14,250 DOLLARS! ! It did helped for you to DENIED me.It saves me thousands of dollars. BTW $15,000 is a lot of money whereas for PORCHE 911 $999 monthly payments $5,000 down.Why put $15,000 on Mercedes-Benz if can get Porche 911 for $5,000 down.Thank you for wasting my time.Thank you for missing my flight to Chicago. Thank you for causing me to be miserable in Chicago and almost got arrested for a piece of blanket. read more

Sangera Automotive Group - This was the text message with Surinder.His floor manager tried to ripped me off. - Auto Repair Near Me - Bakersfield, California

Excellent service and pleasant friendly staff. Love my car and the amount of attention I get when I come in. Thanks Jennifer Peoples read more

Sangera Automotive Group - Auto Repair Near Me - Bakersfield, California

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Very friendly personnel! Everybody was Very vey nice to me... But... The service done on my Subaru was far from good Rotated all tires and replace one of those, but they didn't balanced or aligned the tires afterwards My car is pulling to whatever side and is not stable... After calling them so they could fix my car.. They told me I had to pay $137 for the alignment... Whatever I completed a very disappointed consumer review and received a called afterwards to schedule an appointment to get the car fixed for free! Why do I have to complain in order for them to do a good job? Very disappointing they would do such a poor service... I'm not servicing my car outside of Colorado again... Probably they don't even know that my car has AWD, for them to do such a crappy job on my tires and mess up the car stability read more

Bought my new Mercedes here. It was one of the easiest car purchases ever. Joel worked for months to get me my exact car of my dreams. Would recommend Joel to anyone wanting a Mercedes. read more

Sangera Automotive Group - Thanks Joel! - Auto Repair Near Me - Bakersfield, California

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It's been a pleasure to have worked with the wonderful staff at Sangera Automotive. The vehicle was in great shape and I got the best pricing from them. My experience working with salesman Javier has been nothing short of pleasure and satisfaction. He exuberates great customer service and pays careful attention to details. He goes above and beyond the call of duty. If I ever need to work with someone at a dealership, he would be my go-to guy. Thanks for all that you do. There was no hassle and made me feel comfortable in every step. I'm happily driving my vehicle back to Clovis. 5 stars all the way! read more

I cannot express how pleasant my experience with Jennifer and Sangera MB of Bakersfield was. I went in for my first lease on a semi-impulse jus to see the CLS in person. I was greeted by Jennifer, who very enthusiastically showed me around the lot. She was very knowledgeable and allowed me to ask as many questions as I needed to. I was NEVER pressured into anything. She even offered to let me test drive the AMD GT-4 Door, which I was semi-considering, but I did not want to damage such a beautiful car :), so she took me around the block. Afterwards, we spoke some more (about an hour total time) and I left to think about my options. I wanted to get rid of my current car. She told me where to go to get my current car appraised, which I appreciated greatly. I ended up taking her advice. I came back a week later, ready to lease. They did not have the car that I wanted on the lot, but after I had specced out the car I wanted, Jennifer scoured the MB dealership network to find a car close to what I wanted so that I would not have to wait to have the car built. She found two examples very close to what I wanted and actually cheaper than what I specced in less than 24 hours. :) Jennifer then worked with the awesome Finance Manager to get the lease approved. She even offered to pick the car up herself and drive it back to Bakersfield for me. I cannot applaud Jennifer and Sangera enough. What started as an infatuation with the CLS has become a reality through the hard work and always with a smile of Jennifer. In a word, they are wonderful. read more

Javier Cruz is by far the best salesman we met in our endeavor for a car. We went to various car dealerships in Delano, Los Angeles, Anaheim, Montebello, Torrance,West Covina, and Huntington Beach but no salesman was as great as Javier in Bakersfield. Not to say that the others were bad Javier was hands down the best, he gave us a great deal worked with our budget, and was very understanding and had a great personality. He made our first time buying experience enjoyable and hassle free. We recommend you meet with Javier when you are in the market for a new car. read more

Sangera Automotive Group - Auto Repair Near Me - Bakersfield, California

We have been buying cars from this dealership for so long it's not even funny. We will continue to purchase all of our vehicles from here. We make the mistake of "looking around for a deal" at other dealerships and it's a waste of time, we always end up back at Sangera. The sales dept. and finance dept. are literally the most trustworthy people in the car sales arena. Campbell Cameron is the most efficient and honest sales expert you will ever meet. His heart is in everything he does, and he actually listens to you, like really listens and works his butt off to really truly meet every expectation you as a buyer have. I highly recommend Campbell Cameron to anyone for any reason at Sangera. The ladies in finance are rockstars and genuinely work for you as a buyer no gimmicks no bs, they are one of a kind. We couldn't be happier for the 6th time! read more

I love Sangera's Mercedez Team. I'll always thank Surinder for his professionalism while buying my brand new vehicle in 2013 with the Costco Plan and I've always had a great experience with the service advisors - Bryan and John are personal and are there for any questions! read more

I've always serviced my g wagons there but last couple years things have changed one time leaving the shop my front tire came off completely, talk about safety and on top of that they made me pay for the new wheel!! Recently took my other g wagon and when I got it back my front fender was all scratched talked to the service advisor about it he called me couple of days later telling me they have nothing to do with it, now I rather drive to Fresno or Valencia and get me cars back in one piece. read more

Had the absolute pleasure working with Javier at Mercedes Benz of Bakersfield. He was knowledgeable, friendly and understanding of my needs. He even went the extra mile to find a vehicle that fit exactly what I was looking for. I am absolutely in love with my car and had such a great experience. I highly recommend coming here to get a vehicle and ask for Javier! Thanks again guys! read more

I came here to bring my moms car for service last week and was unpleasantly surprised by the girl at the front desk. She was very rude, had no personality or people skills. She has no business being in a customer service position and you would think a business would want the face of their company to be someone who actually gives a heck about making their customers feel welcome. Apparently not. I didn't catch her name and didn't want to interrupt her- whatever she was doing on her phone seemed more compelling than what was going on around her, and she had wireless headphones on so who was I to interrupt but she had blondish silver hair. So if you see her sitting at the front desk don't even bother with the pleasantries, she's more worried about her phone than providing customer service. Other than that my service advisor John Hoffman was great and all of the other employees I came in contact with were great read more

Just bought a vehicle here this weekend from Surrinder and it was as easy as it gets. We felt we got a good price and it was the fastest service I've ever had buying a vehicle (didn't take all day - we were in and out quickly). Truly was a pleasure - our salesman was very knowledgeable and didn't pretend that he knew more than he did, the finance/paperwork people were helpful but not pushy, and the showroom floor was clean and comfortable. I didn't know used car shopping and buying could be so easy and fun and I never would have thought to look at MB for a truck - good thing it caught our eye from the street! Thank you, Surrinder, for all your help (and I hope I didn't misspell your name, especially since my husband had so much fun saying, "I guess we will have to surrender to Surrinder; he knows what he's doing"). read more

To anyone who is looking for that old time outstanding customer service with a smile and a warm heartfelt handshake Sangera Automotive Group is the place. Every department at this dealership is consistent with friendly customer service. Brian Brown in the service department, the young lady who supplies me with cars when my C300 is being serviced. My salesman was a wonderful man name Jessie who always remembers me and my husband. Jessie is never to busy when I stop by for a car wash to keep me up to date on the latest and greatest new things in the Mercedes World. Even the GM remembers us that says a lot. Due to the EXCELLENT SERVICE we have received when I purchase my next 300 Class when it comes out it will be from Sangera Automotive Group. Can hardly wait until the NEW C-CLASS ARRIVE ! Valarie Taylor read more