Made a simple oil change appointment for 9:45am for today. Came in at 9:35am. Rep told me an hour wait time. Its 11:58am and still waiting. Saw 7 other customers come in after me and leave before me. Noone came to tell me if any issues regarding my wait time. This is poor service. I'd rather drive an hour away to another Subaru to have my oil changed. read more

Bullshit service. Specially, service department never take your car there or rent a car from there because they blame on you. Somebody else hit the car one of my friend has a bad experience than them never buy a car from this dealership. Go to Valencia Subaru. I got my new car over there. Really fucked up service with my experience to if you smart, please don't go to the Subaru. I never in my life going to go back there. read more

Simple service that was going to take 45 minutes turned into a four hour marathon! Lousy service and lousy Dealership!

It's rare to find a dealership that treats you well, respects you as a person, and gives you a decent deal on a car. For that reason, I drove nearly 120 miles to Sangera Subaru. I had been searching for a 2017 WRX in White Pearl, CVT and with eyesight, and they had one. I called and was met with an easy going guy named Thomas Owen. I told him that I was looking for this one, that I had been given a price from another dealership, and wanted to see if they would beat the deal. He did. Thomas was easy to work with, not pushy, not standoffish and all in all helpful. They understood what I was looking for and gave me what I was asking for. What more can I say other than treat as they are, people like you and me, and they will do the same for you. I will definitely take the drive up here again if i'm in the market for another Subaru. Thank you Thomas and PJ for the great experience. read more

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A year after getting my Subaru Outback, we are so happy with our purchase. I highly recommend Brandon Row. He made our experience wonderful and stress free. He was able to give us everything on our wish list and in a timely manner. I know times are harder now with supply, but if anyone can work magic, Brandon can! read more

I bought my car here in 2016 even though I live in Santa Maria because the customer service was exceptional. I've been driving to Bakersfield for all the service for my car for the same reason. I went today for an oil change, new tires and the Starlink update. Knowing I come from out of town, I got a loaner car for free with gas and they were done in three hours which was awesome. I give my heartfelt thanks to the three young ladies who took care of me, answered all my questions and were very caring. Thank you to Talia, Ana, and the lady who got the loaner ready. You always give outstanding service. read more

I always get exceptional service at Sangera. Best dealer or service dept of any Subaru dealer I've ever been to.

What a pleasure it was doing business with the consummate professionals at Sangera Subaru. Adam was an absolute pleasure to work with as well as the finance department. No high pressure overselling here, just down home customer service with a smile. I recommend this top shelf auto dealer without reservations. Truly a wonderful experience in purchasing such a big ticket item. Definitely worth the two and a half hour drive to finalize the deal with the exceptional staff here. Thank you for all you do and I'm certain we'll see one another again with our next Subaru read more

Sangera Subaru - 2021 Subaru Crosstrek Limited - Auto Repair Near Me - Bakersfield, California

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I drive a lot for work and I've visited many Subaru Service centers from California to Texas and this location is the best in the country hands down! Sangera Subaru has always gone the extra mile for me and my car for 3 years. My car was recently due for a check up and I had Midas do an inspection a day before I stopped in the shop. Midas gave me a grocery list of things my car needed changed. I visited Sangera Subaru the next day and spoke with Alice. She had a technician run a full inspection on my car and suggested 2 of the 8 repairs the Midas technician suggested. I could have easily dropped a grand at Midas if I didn't price shop. Alice set me up with an appointment, gave me a loaner and kept me posted on the repair timeline. If you want the best service in town without being price gauged definitely give Subaru Sangera a try. read more

Excellent customer service. I visited on Friday for a basic service on my Subaru Outback They had set up seating outside as well as inside. I chose outside ( in a comfy patio with umbrella set up) & not only did my service advisor (Stephen) go over and beyond to keep me informed as well as make me feel comfortable during my wait, multiple Subaru staff came by to offer water, face masks, checking in to see if I was doing ok. Service was Highly recommend Sangara Subaru for servicing. read more

This review is for the service department. I was visiting my parents and had a short window to have my car serviced. The service department squeezed me in for a cvt flush, front and rear differential services. Not only was it done in a couple hours but the final cost came in lower than the original. I'm most impressed by the friendliness and professionalism from the employees. Esmeralda and Steve were the two associates I worked closest with, hats off to both of them for being thorough and welcoming. Every employee I came across had a positive attitude, and asked if I needed anything. For this reason I'd suggest this place for any Subaru maintenance. read more

What a waste of time. They have a car that the wife wants that's been sitting on the lot for 2+ months and they won't even match the price with a car in my area that is better except for the color. I was even going to finance through them which would have given them a kickback from the finance company. Glad they are making enough money that they can turn away business. If this is how they respond to me trying to give them money imagine how they respond when they make a mistake during service. I ended up getting a CPO for almost $4k less than they were willing to go. Your loss, guys. read more

This review is for the service department. My back side window was smashed and I called Sangera to ask how much to be replaced. They said $286 plus tax. So, I made the appointment to have it replaced with the total being just over $300. I asked verbally and via email to please make sure it's tinted to match the other windows. When the car was picked up for me (I was out of town), not only was it not tinted, but they charged an additional $217 for labor without telling me about this additional cost. So, they charged me over $500 for a small window, did not tint it and did not even bother to remove the glass pieces. I'll be getting a new car next month and will be buying it somewhere else thanks to this crappy service. read more

So I bought my car here and I couldn't have been happier with how I was treated by the sales staff they were amazing and helpful I was treated as a priority and the time I spent at the dealership was less than 2 hours for the purchase. The reasons I am only giving them 2 stars is because when I scheduled my first oil change with them I picked the first appointment of the day at 8 am, thinking this would make its faster and easier. I was very wrong, I showed up at 750 and the gates were still locked. Someone finally unlocked them at 805 then i went to the service center and was the first car there two other vehicles showed up pretty soon after i did. Finally at 815 someone came out to help us, the other cars were helped first so they finally got to me, who's they would call or text when it was ready, i came back at 945, after calling and texting my service advisor and getting no response, thinking it would be close to done but no. I was told it would take another 30 minutes at least and if I wanted the complimentary car wash it would take at least another hour. I decided to wait for it to ready. They finally texted at 1045 to say it was ready, I returned and still had no actual contact with my service provider. The receptionist/ cashier was very nice and apologetic when she rang me up and handed me my keys. I am very disappointed with the service department and probably will not return. read more

Greatest Subaru dealership for sure!!! They have an amazing selection of cars in a variety of models, colors and trims. I drove over 100 miles to go to this dealership specifically because they had a car that no other dealership in Southern California had. I literally checked every Subaru dealership's website from San Diego going north, thankfully ending at Sangera Subaru in Bakersfield. When I requested more information on the car I received a very prompt email back with all the information I needed and then some. Tylor was my sales person and he is genuinely the sweetest guy. This was my first new car so I had a million concerns and questions but Tylor had the patience and knowledge for every questions and concern. My overall experience at this dealership was amazing! They have great customer service and made my experience of buying my first new car a fantastic memory that will be with me forever! read more

Sangera Subaru - Purchased my very first new car from Sangera Subaru! - Auto Repair Near Me - Bakersfield, California

I have nothing bad to say... I had a great car buying experience. Tylor and Nick did a great job on informing me about all the options on models and packages for each model. I decided on an Impreza. I built my car and had it delivered. It came in sooner than I expected and they were willing to meet with me in the evening to deliver the car to me, even though this meant getting home a little later to their own lives. Craig in finance was delightful and a real crack up. All in all this purchase took me two hours which is less time than any other car purchase I have made. I have yet to service my car but I must say if this is a precursor of what it to come... Then I'm in love with this dealership. Tally one for the satisfied customer. read more

Sangera Subaru - My new Impreza Sport! :) - Auto Repair Near Me - Bakersfield, California

Wish I could give this place a no star, discrimination, bad customer service, and bad updates. I would not recommend anyone buy a car from this location. they said I was approved for a car, made me drive 3 hours to the dealership, only to tell me that they could not sell me a car. Horrible resolving skills, all they did was give me $25 in gas. If anything, all they did was make my credit lower, and most importantly wasted my time. My dad who was with me tried to ask them questions and they refused to answer his questions completely. Not only did they waste my time, but they also wasted my dad's time. Jaysun and his manager helped me and both of them were horrible help, no help at all to be exact. Hope this review helps people wanting to buy a car from this location. I would not recommend anyone to this dealership, they will only waste your time, give you deals they can't give you to begin with, and most of all they will sell you the car their way, not your way. read more

This was my first time ever visiting a dealership to buy a car for myself, so I was a little nervous and hesitant even requesting a quote online, because I've experienced secondhand how AWFUL and pushy car sales people can be. This was NOT my experience at Sangera Subaru. From my first email contact with Max Pierce after requesting an eQuote, all the way through the buying process, I never once felt pressured by anyone at the dealership. Max was truly awesome, and so helpful through the whole process. Tiffany in the finance office was so sweet and a pleasure to talk to (even if she was taking all my money! lol). And Todd did a great job going over all the features in my new Crosstrek. I made this purchase on Wednesday of last week, and I have received just the right amount of follow up, to ensure I am happy with my new car. The dealership really makes you feel welcome to contact them, should there be any kind of problem, or even if you just have questions. The relationship does not end when you drive off the lot! All in all, if you are looking for a Subaru, I definitely recommend the team at Sangera. read more

Sangera Subaru - Auto Repair Near Me - Bakersfield, California

do not stand behind the faulty products they sell. safety may be a concern with their EyeSight equipment they do not care

I cannot speak highly enough of the wonderful people at Sangera Subaru. I was on a cross-country road trip &, at 6am at a campsite in a national park, my Forester's back door stopped latching. Sangera was the closest dealer & even though I didn't have an appointment, they found time to get me in, get the part, & get everything fixed in less than 24 hours. They also gave me a free loaner so I didn't just have to sit around while it was being repaired. Service was friendly, understanding, & kind when I was far from home & didn't know the area at all. Thank you to Sangera Subaru for making a stressful situation a little bit easier. read more

The first day I went to browse and Eric helped me out. He's a good guy. He was very helpful, explained the features of the vehicles well, we ran estimates, and he convinced me to get my first Subaru. When I returned about a week later to actually get the car Stephen helped me out. He was friendly and he got me started on the paperwork. Everything went well and now I'm driving an awesome forester sport. Both Eric and Stephen were cool guys and very helpful. I 100% recommend Sangera Subaru because of my experience there. read more

Ryan M sold a 2021 Outback Touring XT. I would highly recommend him if you are in the market for a vehicle. Later, when I had some important follow up questions about incentive gift cards, he called me back and took care of it. I had my first scheduled maintenance and I am pleased with the service. I didn't have to make an appointment and the whole thing took 1/2 hour. Highly recommend read more

My family has purchased/leased 4 out of 5 Subaru's we've owned from this dealership. In the service side (Ana) adds to why we keep coming back, great customer service and friendly. read more

Just picked my car up after having it worked on. I'm hoping the job done was done well. Stephen Hindus i believe is his name greeted me with terrible customer service. read more

I can not say enough great things about this place! The service dept is just great. We have a 2014 and where a recall problem that we did not know about. The recall was over a year old and they still fixed it no questions asked! This is our 2nd Subaru that we have had, all I can say is I will not get another car other than a Subaru. read more

If you are looking to buy a Subaru go to Sangera Subaru in Bakersfield and ask for Harpal Gill, he is very friendly, helpful, and knowledgeable! He helped me find my perfect car, at a great price, answered all my questions and after the sale he even offered to answer more questions about the my new 2021 Outback as they come up. I was considering other SUV's, and visited other dealerships, but my experience at Sangera Subaru was so great I decided to buy from them. He definitely went above and beyond the call of duty for me, and I would highly recommend for you to ask for him if you are in the market for a Subaru, he will sell you a solid car and brighten your day! read more

My last 2 cars were purchased at Mazda and it was a less than desirable experience leaving me nauseated and feeling ripped off. What a different story at Subaru. Brandon Rowe was pleasant, kind, reasonable and open to negotiation. He was thorough and knew the car inside and out (which is my expectation but not all meet this standard). After the deal was complete, signing the paperwork was a breeze. I was in and out within several hours and I found this to be a much more pleasant experience than past car purchases. I highly recommend Brandon Rowe. read more

I've been to Sangera on three different occasions and have been treated with the utmost professionalism each time. If you have a Subaru, don't take it anywhere else for service. The entire staff knows their stuff! Customer service is unparalleled and the mechanics are top notch. Special shout out to Steve for taking care of me and giving me peace of mind for an upcoming cross country road trip. Simply the best! read more

Bobby Malec was an excellent sales person! Unfortunately, meaning, as soon as the car was purchased, Bobby was gone fishing. From his perspective, the deals done and i wash my hands, see ya! Sangera Subaru, you should be ashamed. read more

Purchased a 2017 Subaru WRX from Javier Cruz. We were given superb service. Everyone was very kind and we left happy customers. If you go to Sangrea, ask for Javier Cruz. read more

Sangera Subaru - Auto Repair Near Me - Bakersfield, California

We bought our Subaru all through online and phone. Sangera negotiated a great deal with us and offered to deliver the vehicle to our house in Santa Barbara. Great customer service! Brandon our sales rep was very responsive and thorough. Thank you Brandon for a great experience! read more

This review is for the Sales Department. Salesman: Max Pierce I live in Mammoth Lakes, CA so I had the added challenge of purchasing a used Suburu via long distance. I did tons of research and had found other cars that I was interested in. One dealer lied about the title of a car saying it had a clear title. I have a friend in the business who can run the VIN on any car and find out more than CarFax shows. The title was not clear on that car! It had been stolen, damaged and had a branded title. So after a few experiences like this I found the 2-yr old Outback at Sangera. I did my research on the car and it's value and was asking for A LOT of money off their asking price. I kid you not, my negotiation with Max took 3 minutes! He didn't put me through the torture of the back and forth dealership nightmare. When I was on the 5-hour drive to Bakersfield the next day I was so afraid something fishy was going on because it was all so easy. But Max stood by the price, had the car ready for me and couldn't have been more kind. He even let me bring my dog into the dealership and charged my cell phone (I forgot my charger). I hope people read my review and go to Sangera so they, too, can have a humane experience purchasing a new/used vehicle. Ask for Max! read more

By far the best car buying experience I have ever had. Not only did they beat all the best prices that I shopped from LA to San Francisco, but they took customer service to a whole new level. Max is the best salesman I have ever had. He answered all of my over picky questions and was able to get me in and out on a Saturday morning in less than 1hr. If you are wondering where to buy your next car... stop looking. Call Max and be happy. I am seriously considering driving out there just to get my oil changes since I had such an awesome experience. read more

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Edit: Called service department to ask about an issue with the outback, eye sight sensor is most likely out. She was very short with me and said it takes half a day for a diagnostic. I saw Subaru pull up twice for the same search, so I will try to post to both. Review for service department: A little strange to drive to the Mercedes-Benz service for a 2015 outback. Appointment was confusing, they give you a name of a service writer who was busy the first and second service. Then they look around because they don't want to really help, since you have an appointment with someone else. Then a different service writer helps, but tells you that you are really with someone else. You get no info, just sign and find the waiting room. Waiting room is 4 stars, coffee, tea, cookies, tvs, old school things called newspapers, magazines and comfy chairs. I didn't see any rooms for kids. The wait, apparently an appointment for a 3k then a 6k service takes over 2:30 hours. They send you a text to update you, but it wasn't correct. With the last text to tell you it is finished and waiting, you have to go find a service writer you never met. Who has no info and gets confused when you ask about Internet coupons. You also can't pay early to speed up the process, even for a routine service. Car was not ready, waited 5 minutes for them to drive it up, 10 min. on the second visit. Car was half washed the first time, dirt on the roof. Washed better the second, but the seats were dirty, I cleaned them at home. Odd review/follow up, both times the service writers called and begged for a 10 star review and that it would reflect on them as an individual. First service follow up call, subaru called to tell me I missed my appointment and asked me to reschedule. This was the day after my 3k oil change, mind you that it was a 2 and a half hour oil change. 2 1/2 stars, picked the 2, because I don't really want to go back. I was hoping that they would do a quick engine area detail like they did at Chevy, but no deal, dusty engine. Sadness, figured the Benz service would have been A+++. I hear that they are opening a new service department for subaru soon, let's hope they can work out the kinks. Trying not to go back here for now, I will just get service at a local lube shop. read more

Persistence and fairness are two words that I have to describe my experience with Max Pierce of Sangera Subaru! I've been talking to four different dealerships up and down the California coast for the car that I was looking for - 1 took 2 weeks to reply, another was too preoccupied with other goings on at his dealership that he couldn't focus on the task at hand (selling ME a vehicle), and one more who just didn't have the inventory. Mr. Pierce did not only deliver on the car but also met my budget and gave me a fair deal on my trade in! I was in and out of the dealership within 1.5 hours which was better than any of my past (10+) experiences with dealerships. Max was very responsive to my questions and knew how to follow up without being pushy! I definitely recommend Mr. Pierce and Sangera Subaru and will not hesitate to come back! read more

We are from San Jose and was traveling at the end of our week long road trip and decided to make a stop at Sangera Subahru since our new car has hit 6300 miles. It was an excellent decision. This place is awesome. Despite not having any appointment, We were immediately greeted by a team- who are very friendly and very supportive, and they are Amy and Dave. It's during lunch hour and no one was rushing our job. They even offered a complimentary car wash for us which was much needed after our road trip to all the national parks. Sorry I did not get the names of everyone who supported us. Dave and team - thank you very much. You all rock!!! read more

Best car buying experience I have EVER had at a dealership and it couldn't have been possible without Brandon Row. Me and my wife were a little nervous on trading in our car but Brandon and the team at Sangera gave us a way better than expected offer. Brandon was quick on answering any question we had and very knowledgeable. We are more than thankful for all the help we received and will definitely be buying from them again. read more

Five stars is not enough for Sangera! My fiancé and I have leased cars from several dealerships in Bakersfield. But none of them treat you like Sangera Subaru does. We purchased a 2018 Crosstrek last year and it was such a quick process. It seemed like we were in and out within such a short time frame compared to other dealerships. Max Pierce was our sales consultant and I highly recommend him. And Stephen Hudis always takes care of us when we bring our car in to be serviced. Friendly, knowledgeable staff. I can honestly say the next time I'm in the market for another car I will not hesitate to go back to Sangera. read more

Sangera Subaru - 2018 Crosstrek - Auto Repair Near Me - Bakersfield, California

This Dealership talks a good game, but fails to deliver. I own a 2020 Subaru Ascent. I got a notice from the Dealer that there was a Federally mandated safety related recall for my vehicle, and that it was important to come in for repairs ASAP. When I came in for my next service they informed me that they did not have the "repair kits" necessary to resolve the recall issue. Months went by until I finally got an Email that the repair kits were in, and please bring the car in ASAP for the recall repairs. Took the car in for the recall repairs, and they essentially blew me off. "No time to make my repairs"; "Just make an appointment a couple of weeks later, when it was convenient for the Dealership!" Really??? Is this representative of the vaunted Subaru Customer Service??? What about Subaru's alleged reputation for attention to "safety matters"??? Non-existent in my case. Subaru as a company, and this Dealership in particular, have totally failed me in resolving their own defect! read more

Service department was great! Took care of me in a reasonable amount of time. Waiting area was clean and had food, beverages, WiFi, and work read more