I'm honestly flabbergasted that this place has such good reviews after my experience with them…read more They initially quoted me over 400 dollars to clean my 225sq foot apartment. After calling and talking to Scott I was given a more reasonable quote. Things seemed good, until it was time to click "accept" and confirm the cleaning. I checked, and they were still charging me over four hundred dollars to do a single cleaning of a 225sq foot apartment (one that isn't very messy, and with no special circumstances that would justify the price). After going back and forth with Scott, he finally admitted that their system didn't let them change the price, but that he would only charge me the amount that he had agreed to by word-of-mouth. I was VERY uncomfortable clicking on something where I was legally agreeing to have them charge me hundreds of extra dollars, with no recourse if they did. I especially worried because if their system was so opaque that they couldn't change the price in one spot, then what's to stop it from doing the same thing and charging me the higher amount, with Scott using the same excuse to say that there was nothing he could do about it. So I told him, flat out, that if they or their computer system charged me the higher amount rather than the lower amount that we had agreed to, then I would give them one-star reviews on review sites online, that I didn't have any desire to actually do this, but that this was the only method that I had to protect myself. Anyway, things seemed good after that. They charged the agreed amounts and did the monthly cleanings for several months. They missed spots every time - sometimes large areas - but Scott had warned me that they weren't going to have time to get it all every time. I got the strong impression that Flower City Cleaning rushes their cleaners - pushing them to be quick rather than thorough. Certainly moreso than other cleaning services that I've used when I lived in other places (their initial quote, before I jumped through a bunch of extra hoops and agreed to a word-of-mouth contract that didn't line up with the contract I was actually signing, was considerably higher than ANY quote I've ever received from a cleaning company - both in terms of companies that I've actually used, and companies that I've just received quotes from). Anyway, then I had my final cleaning. The person was about 25 minutes late (delays happen, and I certainly wouldn't be writing this if that was all that it was). I always go out while they're cleaning, and when I got home I found that in addition to the usual missed spots, they had clogged the toilet with half-dissolved cleaning cloths (something I only discovered when I tried to flush them). They always send an email asking how they did after each cleaning, so I clicked the lowest "very unsatisfied" button, and wrote "the person was more than 20 minutes late from the texted estimate, and then left a bunch of cleaning supplies in the toilet that completely clogged it. If this happens again then I'll leave bad reviews in more spots than just this email." - I honestly feel like I might have gone too far with the threat. I was pretty annoyed at the time. A heads-up would have been really bloody nice though, so that I didn't try to flush it and get like half an inch away from flooding my bathroom. They immediately terminated service. No explanation given beyond what seemed to be a copy-pasted paragraph with a bunch of stuff that seemed so disconnected from the situation that I can only assume means that they copy-paste the same thing every time. Was it because of the two threats to leave bad reviews? - Maybe Scott was just having a bad day and did it as a knee-jerk reaction? I honestly have no clue. I also have no clue how their reviews are so good - did I just get really unlucky and have both their computer system and their people screw up royally on me? Ultimately, all that I can do is move on to another company - hopefully one that takes responsibility for doing the job competently, and owns their mistakes when they make them.

I love this company! The work is always amazing and they do great with our dogs. The texting…read morefeature is fantastic And they are so personable. Thank you flower city cleaning!!! Rachel is so great with our dogs, it is easy having her around and she's so thorough! I recommend this service to friends and family.

This is the worst, most unprofessional cleaning company I have ever encountered. Upon checking, I…read morecouldn't find a legally required general business license in the New York Department of State (NYSDOS) business entity database under this company's name. I hired KK Deep and Standard Cleaning last Thursday (based on one 5 star rating on Yelp) to clean a rental house I have in Rochester as my tenants are scheduled to move in last weekend. The cleaners were done in a bit less than 1.5 hours for a 4bedroom 1.5 bathroom house, which was faster than I had expected but my house was cleaned quite thoroughly by me already except for the kitchen and the full bathroom (which I had told KK) so I thought it was ok. KK sent me a few pictures and all look pretty good and I paid the $250 they asked, although the initial estimate they had given me was $150. Got a text message and a few pictures from my property manager this morning informing me that the house is not clean enough (dirty stove, dirty fridge and dirty shower) to be ready for the tenants. I texted and sent the pictures to KK. The owner did apologize initially for the poor job but told me she had to work all day and had to find somebody else to go to my house, knowing that their poor job had already messed up with the lease. I posted this poor factual review 1and half hour later without hearing back from her. She texted me 2 hours later said her cleaner will go to my house but then texted me a few minutes later that she would not send her cleaners to my house to clean the stove and fridge because I had written a bad review on Yelp. I told her I'd remove the bad review after her cleaners complete cleaning the dirty stove and fridge, but she refused to communicate further and hang up the phone when my property manager tried to call her.

Great cleaning at a great price. I use them monthly now for my house. Great customer service and…read moreresponse time too.

Used deep cleaning service after a kitchen remodel. They did an amazing job. Not a speck of dust…read moreleft in the house. Would recommend to anyone. Absolutely worth it!

Impeccable customer service, attention to detail, and willingness to go above and beyond their…read moreduties.

Quick professional, thorough and very personable. I enjoyed having my home…read moreI think it would be worthwhile to have her in at least once a month. It takes a lot of pressure off.

If you are looking for a dependable and professional cleaner and organizer.... You need to call…read moreMeghan.. I haven't written a review for her in a while, but she continues to amaze me with her attention to detail and thorough job. I now understand why she is so busy and people continue to call her back again and again. She has a pleasant personality and is open to doing extra over and above what is expected. She is completely trustworthy and a real sweetie. Call her if you want a good job as she does. Excellent work.

A+ service! Highly recommend Very thorough and professional. Will definitely keep using this agencyread more

Needed a "move out" cleaning in short notice. They did an amazing job at an extremely reasonable…read morecost. Would definitely recommend!

Once again Nicole slayed!!!! she went above and beyond because she knows how tired and overwhelmed…read moreI've been. seriously feels more like family then just a spectacular house clean! my parents are now using her services too. my boyfriend even noticed all the little things and we all know how that goes! lol we love you Nicole 10/10 again and again!!!

Unprofessional. Doesn't communicate. Hardly oversees crew and what their doing . Just all around…read moremessy company !

The Rochester Premiere crew did an excellent job on my roof. Good price, quality service and…read moreexcellent workmanship. Would recommend to anyone! Thanks!