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    Sans Souci Condominiums

    3.6 (15 reviews)

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    Extremely Disappointed After 3 Great Stays - Avoid Unit 506 at San Souci My husband and I just returned from a two-week anniversary trip, and I'm so disappointed to be writing this review. We've stayed at the San Souci condo complex three times before (each time in a different unit), and we've always had a wonderful experience--clean, modern units with comfortable furniture and no issues. Sadly, this time was a complete disaster, and I feel compelled to warn others. From the moment we walked into Unit 506, we were shocked. The photos online do not accurately represent the condition of this unit. The most immediate concern was the filth. In the primary bathroom, we found human waste still in the toilet, mold lining the tub (both where it meets the wall and the floor), and a moldy shower curtain liner. On the vanity--not the countertop, but the front panel--was a large, dried white splatter of something we really hope was toothpaste (though it didn't look like it). The vanity itself looked like someone had tried to scrape it down with a metal file. It didn't stop there. The floors felt gritty with sand, and the balcony was filthy, despite being on the fifth floor (it wasn't wind-blown sand--it had clearly just not been cleaned). Every air vent was black with dust & ceiling tiles were broken. The furniture was beyond worn--not normal wear and tear, but deep gouges, sharp edges, and a burned spot on one end table where someone had clearly left a hot iron. The couches were so old and uncomfortable that it was difficult to get up from them, and the balcony furniture was flimsy $5 plastic from Walmart. Then there was the washer, which broke on our first attempt to use it--stopped mid-cycle, full of water. We had to wring out soaking wet clothes at 9 p.m., bag them up, and take them to the coin laundry on the ground floor. There's no quarter machine onsite, and the convenience store across the street didn't have quarters, so we had to drive to a laundromat. (Tip: Don't try to get quarters from that same laundromat in the morning--the "onsite Karen" won't let you use their change machine.) The washer was never fixed during our 14-day stay. Four days after reporting it, a repairman came out and confirmed it was beyond repair--he told us this was not the first time he had told management it needed to be replaced. Yet they continued to rent out the unit knowing the washer didn't work! We contacted Pensacola Beach Properties, the management company, several times. They did send two people (Lee and James) at different times to try and clean and assess the issues. We asked repeatedly to be moved to a different unit or fairly compensated. They apologized and claimed to have forwarded our photos and concerns to upper management for a decision. When James came out for a second walk-through (after 10 days of back and forth), he again promised that leadership would be in touch.They never contacted us. Not once. Not during our stay, and not after we checked out on May 24, 2025. We paid close to $4,000 for this stay, and what we got in return was an unhygienic, broken-down, and poorly managed condo. It felt like theft. If you're considering staying at San Souci, I strongly recommend avoiding Unit 506 and seriously reconsidering any property managed by Pensacola Beach Properties. Spend your money elsewhere. We've loved this complex in the past, but this experience was a complete and total disappointment.

    Bay in Pensacola across from condo.
    Lisa P.

    Sans Souci beach rental !! Unit 508 two bedroom, two bath, is absolutely WONDERFUL!!! Great location! Sooooooo convenient to the beach! Clean! Comfortable! Across the street from Peg leg Pete's! Across from Tom Thumb convenience store! It doesn't get any better than this for a vacation rental!!! No need for a car! Clean pool on site with jacuzzi. I love this place!!!!

    Saw this giant cockroach on our last night!
    Jamie L.

    #209 I'll start with the good. -the balcony and view was amazing, it's ocean front and we could see the beach from our balcony and the pool from additional windows. -the condo space was great and perfect for 4 people. It sleeps 8, but might be crowded with 8 adults. -great location, right across from Peg Leg Pete's, a convenience store and the free trolley stops -the shower heads were great The bad -our room was not cleaned. At all. We found hair and sand everywhere. We called upon arrival and they sent a cleaning team right away to address it and brought a $100 gift card for the trouble which was nice. They admitted they received a message from maintenance indicating the room had not been cleaned prior to our arrival yet sent no one to clean it. -all of the furniture was old and damaged - the towel hangers in the bathrooms, the bureau in the spare bedroom, it was missing a cabinet in the kitchen. And the bathroom tub did not drain. -several attempts to have management call us to address the issues went un answered and we're not returned as promised about compensation. -The elevators are old and slow. We heard several people got stuck in them, as did we one time, but finally ti started moving after being stuck for several minutes. We went during peak season and paid over $500 a night and I can safely say this condo is definitely not worth this price, regardless of the great view and condo amenities. If you go off season and pay $200 per say, then it would more adequately equal the condition of the condo. Bottom line is, if you are charging people that much to stay, you should be able to afford to update the amenities inside the condo. They refunded our cleaning fee and that was it. We enjoyed our time in Pensacola and the beach access, and pool was great. But definitely disappointed with the rate we paid versus what we got. It's a shame that the VRBO site we booked through showed 5 stars, which is what we went off of when booking and those reviews were certainly not accurate. Buyer beware.

    Cloudy day on the white sands of Pensacola Beach!

    This was our second stay here on two different occasions & in two different condos. Both times we stayed in a corner unit facing the street; however the balcony's on both over extend the building, so there's an excellent view of the beach & Peg Leg Pete's. Both were updated and very neat & clean. Love that it's a small building. Short elevator ride & easy access to the beach which was not overcrowded. Beautiful pool with three swim lanes & a large hot tub. We highly recommend staying at San Souci!

    Beautiful Pensacola Beach

    San Souci 104. The condo location was wonderful and great big back porch with steps and boardwalk to the beach. The sofa is uninhabitable to sit on much less sleep on. The sofa is sunken in and the cushions slope - needs replacing. The condo in its present state only sleeps 4 NOT 6. The master bedroom horribly smells of cigarette smoke. Overall however, the Queen room was very comfortable, the location wonderful, and we enjoyed our stay. No frills condo. The shopping carts and carts in garage were really convenient for hauling luggage, groceries, and beach stuff to condo. The property management group was lovely to work with. Pensacola Beach Properties.

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    5 years ago

    We love it here! Bring the family every year! The beach is wonderful and not crowded

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    Review Highlights - Sans Souci Condominiums

    Both times we stayed in a corner unit facing the street; however the balcony's on both over extend the building, so there's an excellent view of the beach & Peg Leg Pete's.

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    Emerald Isle Resort - Workers outside on the balcony and outside the windows on the left. Unable to use balcony M-F 8-5

    Emerald Isle Resort

    (18 reviews)

    BED Bugs in 806!!!! We had a terrible experience with Southern Vacation Rentals as well. The condo…read moreappeared clean until bed checks. Southern Vacation rentals left us without a place to stay. They could care less that if I hadn't checked we would have taken bed bugs home. I'm still having nightmare!!! All our blankets and beach bags were trashed. We had to pay for a hotel that night. The only solution almost 24 hours later after numerous calls to them was either a refund or put us in a much less rental than we booked months ago. It looked shady! They could have cared less we were 14 hours from home Without a place to stay. We ended up staying in a hotel paying way more for last minute hotel rental.

    We have stayed at Emerald Isle twice. I believe the first time was in unit 604 and it was great…read more The second time was in unit 1201 and it was through a rental agency called Southern Vacation Rentals. We were severely disappointed in 1201 because of Southern Vacation Rentals. We stayed here May of 2025. The review I left on their website, which they did not post, reads as follows: The advertisement of this property was misleading. There was a disclaimer on the booking page about construction and repairs going on at Emerald Isle, but it was unknown the unit we booked would be directly affected. This was not made known to us until the day of arrival via the texting platform. There was no mention of it in any prior emails when booking or notice of check in. Our balcony was completely unusable during the day Monday through Saturday 8am-5pm. Workers blocked our ability to go out on the balcony because they would put a wood stick in the door to jam it from the outside. The balcony railing (which is glass) was tarped off with a material you could not see through. There was no view of the beach when sitting in the chairs on the balcony for the entire duration of our stay. The only way to see the beach was to be standing by the railing itself. Furthermore, I was getting changed into my bathing suit when the workers made it up to our unit on the scaffolding and I had to duck because I was naked. There was no privacy in the master bedroom or main living area. In the master, I could close the curtains for privacy, but again that blocked any view of the ocean/beach that we had. There was no way to create privacy when in the living room because workers were right outside the windows and balcony that could not be closed off. Southern Vacation Rentals did nothing to make our trip more pleasant due to the poor disclosure and disruptions. It is sad we were not made aware, and Southern chose to do nothing to make it right. I would recommend others not stay here until repairs are done or until the booking person is aware of what they truly are getting. Southern acted slyly and unconcerned with the quality of our stay.

    Palmilla by Carter Haston

    Palmilla by Carter Haston

    (6 reviews)

    As others have mentioned, their customer service is absolutely terrible. Sure, the property is…read moreclean and beautiful (it even smells good), but they don't take residents' concerns seriously or address problems in a timely manner. They prefer to spend their time planning "Fiesta Night" and "Wine Down Wednesday" instead of responding to emails and addressing real problems residents are having. The internet was out for SIX DAYS which is completely unacceptable and as others have mentioned they did not treat this as an urgent matter, and for someone who works from home, internet connection is absolutely imperative, and fixing it is an EMERGENCY. Now after reading these reviews I see we aren't even able to pay for another internet company, which is rich, considering that in one year of living here there have been at least 3 major outages lasting 24 + hours. I had another incident 6 months back in which there was a leak and they refused to hire a plumber for at least a week. Finding the leak, breaking down the wall and kitchen, repairing everything and airing out the moisture took A MONTH. It was absolutely ridiculous and disruptive to my work. After many strongly worded emails and daily appearances to their office requesting mold testing, they agreed to it. The apartment smelled horrible, and I was sick the entire time this was going on and I was fairly convinced mold had started to grow. *ALLEGEDLY* there was no mold per the company that tested. After the fact, they tried to give me a "credit" that didn't even cover the amenity fee. I was completely appalled. I thought this was a one off, but after this internet incident and seeing as how other residents are just as disgruntled as I am it validates what I have experienced here. We pay too much money to rent here for these easily-solvable problems to go ignored. Problems are only addressed when residents pester them on a daily basis. I do want to say one positive thing and that is that the maintenance team (two men) are absolutely wonderful and do their best to address issues, the issue is that the management team chooses to not send them out when there are problems and impairs them from doing their job. For instance, as soon as they came to see about the leak, they said they needed a plumber and management refused to provide them a contact for a plumber that could address the issue until we kept pressing for the leak to be addressed. Rent here only if you don't work from home and want to live in an adult dorm type of situation.

    I have lived here for about a year now and Palmilla has been an amazing experience all around. The…read moremanagement team and the maintenance guys have been a true pleasure to work with and interact with around the property. The pool, gym, and other outdoor amenities are always in great order and create a special, fun environment for all of us to hang out. Whenever there were small issues to address with my apartment, Sean and the maintenance team were all over it. They always addressed any issues I had within a quick timing window and always ensured I was happy with the work. Not to mention, their entire team is friendly, professional, and extremely fun to be around. Totally recommend living here! A clean, modern, and lively place to live in the heart of downtown Pensacola. Can not recommend it any higher!!!

    Ocean Breeze West - OBW is tiny, compared to those high-rise monstrosities!  And look, no neighbors!

    Ocean Breeze West

    (3 reviews)

    Ocean Breeze West 104 is a great vacation spot. It has comfortable beds. Some restaurants within…read morewalking distance. This first floor units provides easy access to the beach. We love it here.

    MY FAVORITE ON THE GULF COAST!…read more What the Ocean Breeze West IS NOT: Not Cool / Hip Not a High-Rise Monstrosity Not Crowded No drink bar No games No concierge No room service No front desk No bell hops Nothing like the hotels WHAT IT IS: Your own HOME ON THE BEACH! Directly on the beach! Large Balcony with table & 6 chairs. Bedroom also accesses balcony. Private parking directly on property. Small, simple swimming pool. It's not big -less than 50 units. Not close to the hotel chains. My condo: 2 Bedroom, 2 Full Bath, Dining Room/Living Room, Full Kitchen with all the utensils, plates, pots, etc, & laundry room. Now with keyless entry (no fooling with holding a key in my swim trunks!) & other extras Honestly, I wanted to keep this secret to myself. This is our 4th time staying in the same room here. I'll never stay in a hotel again! Perdido Key is a beautiful, QUIET beach close to the FL/AL state line. The water is clear & the sand is white like sugar! This property is very secluded -not among the hotel strips. Walmart, Target, Starbucks, etc is 7 miles away towards Pensacola. All the fun stuff in Orange Beach is 8 miles away. What I DON'T LIKE: *Check In at 4PM & Check Out at 9AM! *Extra Fees Tip: 1. Pay extra & get early check in! 2. Stock up on drinks & groceries at the Publix down the street & NEVER LEAVE! Hope this helps

    Beach Colony Condos - Beach access

    Beach Colony Condos

    (1 review)

    **I stayed a second time in Unit C305 and loved it! They are the only unit that I am aware of with…read moreinternet connection and the decor is modern and clean. The washer and dryer are front loading and the view is gorgeous!**Located directly in front of the state park, which is a nice, quiet change from the hustle and bustle of the "beach side". It is located on the main beach drag, Perdido Beach, and has beach access right across the street. I prefer this to an over-sized condo with too many children and people in general. As I said, it is located directly in front of the state park, which offers a beautiful view that is less seen in the area. A small alligator as well as many types of turtles live in the water out back. We also saw a deer wading through the water one afternoon. The back porch of our condo offered a perfect view of the sun setting. They also have a very clean pool complete with a very clean bathroom. They have a pretty gazebo in the back that offers a better view of the wildlife. There were people fishing from it as well. Romar lakes is centrally located in Orange Beach and is within biking (and walking) distance from Wal Mart, Winn Dixie, and Publix. It is also close to many different types of restaurants including sushi, italian, seafood, steak, mexican, chinese, and anything else you can think of. Chinese and multiple pizza places, including local ones, deliver. The condos are spacious with a nice layout and large porch. It's very quiet and the locals are very nice. I highly recommend these. I will be returning.

    From the owner: Contact us for vacation condo rentals at Beach Colony and our other complexes along the Alabama and…read moreFlorida gulf coast.

    Sans Souci Condominiums - condominiums - Updated June 2026

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