Since moving to Santa Cruz, Spokesman is my go-to bike shop! Sales and Service are outstanding!read more

I'm just furious. I bought a $2500 e-bike from them a few months ago, went to change out the…read morepedals, and I find the RH pedal won't come off no matter how long of a wrench I use. Yes, I know it is RH threads, I've been changing pedals since before 1975. They effectively made my bike unrideable.

Absolutely worth the drive over the hill! ‍…read more Driving to Bicycle Trip in Santa Cruz was 100% worth it! After a terrible experience buying my first e-bike at a shop in Santa Clara, walking into Bicycle Trip was such a breath of fresh air. From the moment we arrived, the staff was friendly, welcoming, attentive, and incredibly knowledgeable. They helped us find the perfect e-bike and an electric bike rack , and we felt supported every step of the way. We were so impressed that we even came back to purchase a lock because we completely trusted their recommendations. Their customer rewards points program is another huge bonus--it's a fantastic way to save money! If you're looking for exceptional customer service, honest advice, and a team that genuinely cares about their customers, I can't recommend Bicycle Trip in Santa Cruz enough! We'll definitely be back!

Hi Aaron, thank you for reaching out personally and for acknowledging what happened. I appreciate…read morethe apology and your offer to make things right. Unfortunately, because I needed my bike and had already waited for my scheduled appointment, I had to take it to another bike shop the same day I picked it up from your shop. They were able to take it in right away, complete what I needed, and get me back on the road. My disappointment really wasn't about the software update itself--it was about making an appointment, dropping my bike off as scheduled, and then finding out two days later that it hadn't even been looked at. I had made the appointment specifically so this wouldn't happen. I do appreciate you taking the time to respond and acknowledge the mistake. I hope this experience helps prevent something similar from happening to another customer. I value good customer service, and unfortunately, this experience fell short of that. Thank you again for reaching out.

I had such a great experience at this bike shop! Such amazing customer service, and the bike repair…read moreguys really know what they are doing. They have given me excellent advice and saved me a ton of money. Super honest, highly recommended!

this might be good to know Colon some bike shops will not take any electric bikes such as getting…read moreshot a BS a.k.a. another bike shop. Totally understandable but a center has a slightly better plan and that they will accept bikes that are electric just you have to take the battery out of it before you leave it with them. Too many problems with lithium ion batteries, exploding you know? We live in a very mountain bike, happy town here and one of the places that will fix your bike after you wreck it by bombing down Wilder through postboxes and Engleman's loop is a center cycling. They are often backlogged because people wreck the ride and drop them off here. In my experience as of summer 2025 it was about a 10 day wait to get the bike back but my repairs for damaged brakes was under $100 and that seemed reasonable. We also have a sister store over near Ni Marks, which is another great bicycling area the demonstration Forest.

Impeccable service and value. Great attention to detail, friendly staff that are knowledgeable,…read morelocal family run business vibes. Our family loves our ebike long hauler which has replaced the car for many local trips. Thanks!

Great service, fast and fairly priced. Thanks Anthony for fixing my flat tire in under 20 minutes…read more I bought my Giselle Medeo at the shop 2 years ago.

Fantastic customer service. I should have called to double check they had an item I was looking…read morefor. It wasn't on their inventory sheet but they actually searched high and low to double check and in the end found what I needed. I appreciate their friendly help and recommend them.

It's a great Bike Shop if you plan on working on your bike immediately after you have them work on…read moreit. Terrible customer service and mechanics. I've had them working on my bike a handful of times here and I end up having to fix they work they are incapable of completing almost every time. Ever since their mechanic Connor left this place become an absolute letdown. Way too much attitude coming from their lead mechanic. I don't know what their deal is, but it's not worth your time. I highly suggest you go to Speed Shop in Aptos or Bicycle Trip on Soquel.

Want a mountain bike that rides like a Cadillac?…read more And I don't mean like a big boat I mean like a smooth well tuned machine. The bikes cost a pretty penny, but once you ride it you realize why. I'm a life long believer in their products would never change to anyone else after riding theirs. Their main headquarters is fun just to see the birthplace of the greatest bike in the US, but not tons to do there but still worth payinga visit if you're a fan of Santa Cruz bikes. I'll give you all sorts of fun stickers and they have great merch there..

Since having 4 Santa Cuz bikes over the years, it's pretty cool to visit their huge showroom. You…read morecan demo bikes around the store property and down to the trails. Customer service, extremely friendly and super knowledgeable. You pay a hefty price for the bikes and it's clear they're capable to fix anything.

Walked in and was helped immediately. Every employee was very friendly. Great experience.read more

A very handsome and well mannered young man assisted me with selecting a new pair of glasses for an…read moreupcoming trip. I found the options to be quality and priced appropriately. The young man also answered all my questions regarding supplemental nutrition I needed to purchase for my trip as well. The store was clean and the staff were friendly. Thank you Scotts Valley Cycle Sport!

My classic Schwinn beach cruiser needed some love after spending a couple of years in the garage…read more Called around, and this place was open on a Monday and offered to do an inspection same day. When I arrived, they helped me unload my bike, which required some tetris-ing to get out the backseat of my compact SUV. Was a bit intimidated when I walked in, since most of the bikes were higher end mountain bikes, or e-bikes. However, Jake at the service desk, was extremely professional, likeable, and treated my old girl like she was just as important as the other bikes in the shop. They even helped me load the bike back into my car. Highly recommend them for their excellent customer service, reasonable prices, and product knowledge. Will definitely be back!

I met Cycle Sport bike builder, Nate Escoto, in the lot after a ride, and he told tell me all about…read morethe Specialized Turbo Levo Gen4 . He even invited me on a demo ride with him so that I could try the bike for myself the following weekend. Nate let me ride his personal bike, a gen4 Levo, and it was amazing. Nate knows the bike in epic detail and I'm pretty sold on the Specialized Turbo Levo Gen4 eMTB. Nate is fast and I chased him down some rad trails. If you ever need gear or trail suggestions, make sure to see the crew at Santa Cruz Cycle Sport.