I'll always come to this place even if I can buy batteries somewhere else or cheaper or at target…read morethese guys are always so nice and helpful and friendly. I highly recommend this place and support the folks that run it as they are quite lovely.

Always helpful and they always have the right batteries. They also seem very friendly.read more

I cannot believe the level of poor customer service and sheer rudeness of the woman at the counter…read morethis morning. Sassy, unkind, and unaccomodating. Ma'am if you don't like your job, don't work there. I've been choosing O'Reilly for years BECAUSE they are known to be reliable and helpful. NOT SO this morning. We spent $100 on a battery the day prior for our RV while stopping over for the night. Got it to camp and the battery registered as half full. By morning, our LED lights wouldn't power on. No big deal, right? Just thought we'd bring it back and exchange for one that had power seeing as how its brand new. With an air of complete and utter rudeness, she tested it and said 'our policy is not to return it but charge it for 24 hours before doing anything, and if we don't like it we can wait for a manager.' WOW. I don't mind company policy, in fact I get it, but the way in which it was delivered was so off putting and rude, I am seriously considering never being a repeat customer to O'Reilly's. 100% unnecessary. She even said, 'It was probably just our vehicle, or whatever.' To the manager: you may want to employ those who represent your company well. She definitely does not.

Go to the other location. Employees here on Cerrillos don't want to help customers. At least…read morethe woman at the counter today.

the worker (receipt says Edgar) who helped me quoted 30 minutes and had my phone fixed and working…read morebetter than it has in a while right on time. Grateful for his expertise and good conversation.

They put a battery in my iPhone that did not hold a charge. Cost was $150…read moreRefused to give refund. Rude employees. Absolutely no customer service. They need to train their employees in customer service . Reporting them to the Better Business Bureau. I want a refund.

If it wasn't for Shawn, as well as Sebastian helping me fix the situation that corporate couldn't!…read more I would have never shopped at Best Buy again. Shawn is a manager from an Albuquerque store Just helping out up there and took care of me like I was one of her personal customers. I was fortunate and lucky to have them. Thanks again, Shawn and Sebastian!

I drove past this Best Buy a few times, then. dropped by, initially just to use the bathroom…read moreactually, funnily enough -- they are one of the stores that have one, a rarity nowadays, sadly, but I digress. And then I thought -- why don't I shop here? They seem like they care about their customers. I used to drive to the Apple Store down in ABQ for all my Apple needs but I decided to check things out here and -- I got new Airpods Pro Max -- was cheaper than anywhere else, still wear them, that was maybe 6 months ago. Then I got an iPad for my mom, also got me a great price -- they do price matching too so I got a great price on it. I got the Best Buy Plus membership and card and that saved me a bunch of money as they have cheaper rates for members and cash back so I think I already paid for the price of the membership like 12 years ahead. Then I was looking for a Macbook Pro -- an important purchase -- and Nick helped and was so gracious and helpful in helping me find exactly what I needed at a terrific price. It was the perfect machine and I really appreciated how much time and attention was given to me. Then I also got myself a pair of the new Airpods Pro 4 -- it was also really great because first I thought I didn't need the noise cancellation -- but then after buying I realized that the Airpods with no noise cancellation didn't have Transparency Mode either. And while I rarely use Noise Cancelation, I very much need Transparency! Went and exchanged it the next day -- no problem at all. And also as a Plus Member I get 60 days of returns so it feels good that I can try stuff out and return if it doesn't work out. Every employee I encounter was very helpful and kind. So, yeah I'm customer for life -- it feels good to be able to try things out and deal with pleasant and trustworthy people who are trying to help you -- I bought 4 things here -- and every one of them was an unimaginably good deal that I can't imagine getting anywhere else. And I guess it's in the name -- Best Buy so it all connects. I've had my eye on a new washing machine/dryer next, I know where I'll coming for that. And when my veteran 8 year old TCL TV dies -- which it will probably never do! =) But, yeah, I had a great experience here and with getting great authentic advice, quality products, easy returns, and GREAT prices -- this can't be beat. Plus it's really nice to deal with someone local.

Today I called for information as I was looking for an acryllic stand to place my newly created…read morebook launch flier inside it for display at my local gym, the Santa Fe Spa. My call was answered byvan associate by the name of Michael. By the time I arrived a half hour later with my book lainch flier, I parked right in front of the store, as their was a vacant spot. When I walked in, using a cane, Ibwas immediately recognized by Michael, who ran and retrieved my order of four acrylic stands. While at the register, he was incredibly kind; even going the extra mile to grab my four flyers that were bagged in my passenger seat, whichbwas extraordinary. He then placed one in the stand and showed it to me, as it looked incredible. After I paid for my four stands, he walked me to my parking spot and gave the greatest customer service I've ever received since my heart-,health accident some five year's ago. After we talked a bit, I found out his passion for music, as he's a gifted drummer from Minnesota. I told him of my experience there in Austin, Minnesota; as I pitched a professional baseball game their in a hot, muggy, insect infested summer of 1997. He knew quite well what I was talking about. Michael was an extraordinary employee and all executive management should be aware of how this employee treats your customer's, as he was exquisite, thorough, and extraordinary (to say the least. Im proud to have met a kind, passionate, and professional in my hometown of Santa Fe, where customer service can sometimes be absent in the minds of the local population. Kudos to this gentleman, Michael for providing me with a service standard forvthe ages... A very satisfied and happy first time customer. Rodney Tafoya Santa Fe Resident

Pay attention to the total when you're paying. I was charged nearly four times what the bill should…read morehave been. When I caught the mistake, the clerk blamed me and said I should have used the self serve section instead of going to her. The manager came and sorted it all out and was pleasent and helpful.

These people are GREAT. Fixed me up quick, and went well beyond the"bare minimum" repair HIGHLY…read moreRECOMMENDED

0) Yelp has the wrong address for this business. Should be: 1807 2nd St Suite 100, Santa Fe, NM…read more87505. I suppose they'll change it eventually. 1) I recommend, and commend, them. Took in my 2019 iMac for a free diagnosis. I'm a techie and had an idea what was wrong, but they checked other possibilities, backed up the account on the machine to avoid accidental loss, and spent literally hours pursuing the problem, which turned out to be a hardware failure. 2) They gave me a quote for the repair, but it was too high for my budget. In fact this was going to be a spare Mac, since I just got the new Mac Studio, so I don't really need it and wasn't ready to spend that much. I could understand why the price was high: iMacs from that year aren't made to be repaired. I dislike Apple's closed architecture (literally closed in this case), but that's the way they are. 3) I declined the repair and took the iMac home. No charge, no hard feelings. The people there couldn't have been nicer.

A very friendly and accommodating, small computer service shop, specializing in Apple products. The…read moreoffice is upstairs, in one of the shopping courtyards, just off the central square in Santa Fe. I arrived in Santa Fe without the right cable to charge one of my older Apple devices, and the owner very kindly checked his parts bins at home and brought one in for me. He was very accommodating and communicated very generously to let me know if he had found one. I have no doubt that he can help you with whatever ails your Apple (or other) device while you're in Santa Fe.

Daniel is very knowledgeable. Excellent service and quick turnaround time. Will definitely return…read morefor all our Apple needs! And you have to try the screen cleaning system.... Nothing compares

Made an appointment with Elliot a day in advance because my phone screen went dark. I waited a…read morehalf hour for Elliot who did not show for said appointment, and who had sent me an email an hour before our appointment asking to reschedule. Too bad I didn't have a phone and couldn't get the message. If you're trying to get your phone repaired, and you make an appointment, you've been warned.

I had been in a car accident and had a broken phone. Elliott offered to come to my residence to…read morepick up the phone (which was SO much appreciated) then returned it after repairing (such thoughtful service!!) His price was very reasonable, especially considering that he also activated the temporary phone I had purchased!! WOW. No drama just efficiency and kindness. THANKS ELLIOTT!