This is a top notch optometry office- do not believe the misguided and incorrect bad reviews! I went to see Dr. Shulkin in March of 2020, at the start of the pandemic when he was operating alone in the office. He was kind and friendly and did a very thorough eye exam, then helped me pick out glasses that were just right for me. I always felt that I was safe in his office with the care he took to limit patients inside and clean things after each patient. Just today, I called to see if I could come in on short notice because I had accidentally broken my frames. The office staff has returned, so Melanie took my call and arranged an appointment for the end of the week, but said I could come in today to see what they could do with my broken frames. Shortly after we said goodbye, she called me back to say that there had been a cancellation and I could come in today. Yay! When I came in a bit early for the appointment, she took my glasses right away to see what could be done and said they were still under warranty and ordered a new pair of frames. Sweet!! I had another very thorough exam with Dr. Shulkin, who noted that my eyes had changed a bit in the nearly 2 years since my first visit and I will get a new prescription with the same type of frames, and still have my old lenses and new frames as a back up. Altogether, I want to say that I love this office and the entire staff! They are all extremely kind, helpful and professional. Thank you Santa Rosa Optometry! read more

I waited 45 mins past my appointment time! I then returned to work late. Front staff were also unhelpful.

I've never worn prescription glasses before or had to purchase any ever. This place recommended by my doc. It took 3 weeks for glasses to arrive, the lady at the counter said I would get a discount if I bought a certain pair but when I checked out they told me no discount. Also I paid $160 for my glasses and it came with not box or case or sleeve to put the glasses in. They didn't ask for me to try on the glasses or check the lenses. They just handed me the glasses and said here you go. I had to beg for a sleeve for them to put the glasses in. Horrible place. Definitely not going back or recommending this place to anyone. read more

Great Optometry Center- Melanie gave me the best advice and service on which style would look best on my Ginormous Round Head! Christine in the front and Dr. Shulkin are kind, patient and do incredible work! I will come here from now on for my visual needs. You don't know there's a difference until you go to the best place! The glasses and service were far superior to every other place I've been too. I'm still surprised and thankful! read more

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Terrible customer service!! Very rude and unprofessional. Glasses take forever to arrive

Dr Shulkin is a very good doctor. professional and very easy to talk to. His office staff is absolutely awesome. I highly recommend Santa Rosa Optometry. read more

My mom came in today to pick out her frames. Tia was very friendly & helpful! Great experience.

Called into the office requesting an appt for eye exam. I had seen the Dr. twice before. No one called me back. I went to another optometrist. read more

First time I went to Dr Shulkin i had an eye exam elsewhere but was getting my glasses there. 2nd time i was able to see Dr Shulkin for my eye exam. Very nice man very pleased with him and the office staff. Thank you Dr. Shulkin I cant wait to pick up my glasses hopefully tomorrow and beable to see again! People giving this office a bad rating must all be Karen's! Thank you so much! Angela Ramsay read more

Do not go here. He's a very rude eye doctor. He couldn't even get through an eye exam properly bc he couldn't understand what my mother was asking. English is her second language and he didn't have the patience to answer her questions so he ran away to his office. My mom didn't even get her full exam. He's a terrible doctor and very unfriendly. His bio says he caters to "younger people and senior citizens" yet he didn't have the patience to hear my mom out? She even asked if she can come get me so I can advocate for her and he said "forget it" and walked into his office. Seems like they are prejudice to those who use partnership and don't pay out of pocket. Hope he knows that the energy you put out into this world comes right back to you. Wouldn't be surprised if this place gets shut down soon. Do not send your parents, grandparents or any family members here. DO NOT GO TO HIM. read more

My appointment was set for early August, in the middle of a pandemic and after calling so many other places, I was just thankful to be getting in somewhere. The first appointment went well, about as normal as one would expect. While Dr. Shulkin certainly didn't do anything to make his patients feel comfortable in the office, you can tell he knows his stuff. Personality certainly isn't everything. The office is staffed by an older front desk woman who is extraordinarily disorganized and uses the excuse that "I'm new" during every interaction. (Seriously, I heard the same excuse on four separate occasions.) I interacted with this woman multiple times over the course of four months and every time I spoke with her, she never seemed to be more in the know of how to do her job than the last time and even if she had only just been hired when I first started going there in August, by the time November came around the "I'm new" excuse shouldn't be muttered. "I'm new" only works in your first few weeks. Other than the front desk woman and Dr. Schulkin, there is the woman who helps you pick out your glasses. She presents the most personality out of everyone in the office and is the only one who makes you feel remotely comfortable. However, she failed to explain anything to me and I noticed during a later visit, another customer was having issues as well with their Medi-Cal arrangement due to a lack of communication and explanation on the office's side as well so I know this isn't a one-time thing. When I first sat down with this woman to pick out my glasses, she presented me with the few select options I could choose from that would be covered by Medi-Cal. I picked out a set of frames and had requested for the anti-glare coating to be put on the lens. I have astigmatism in both of my eyes and really struggle with glare and reflection, especially at night. I stressed this fact, especially to Dr. Shulkin and when I was asking whether that was a possibility for my glasses, they both said of course so in my mind, it was handled and I was getting the coating that I need. It was my understanding that this anti-glare coating was on my glasses and going to be on my glasses upon receiving them. When I picked up my glasses 8 weeks later (yes, 8 weeks), I was shocked to find out that there was no anti-glare coating on my glasses. This was just one of the things that the office failed to communicate or explain to me. When a customer expresses that they need something, and the provider expresses that that's not a problem and it will be handled, it's very surprising when the product shows up without the things requested. It's also extremely surprising when you are promised a pair of sunglasses from the office and they never show up. The office had also said the sunglasses would be covered by Medi-Cal and also said would show up with the anti-glare coating. I picked out a set of frames and everything. I called multiple times over the course of four months to check on the status of my sunglasses were because they hadn't shown up. The disorganized desk-woman repeatedly said they're still coming. Obviously, 8 weeks is already too long to wait for frames to show up, but after 4 months with still no sunglasses in sight, I was getting frustrated. By the time November came around, remember I ordered my glasses in August, I decided to show up at the office to speak directly to the employees on the whereabouts of my glasses that they had supposedly ordered months ago. I'm sure you can imagine how surprised I was when the office told me there were no sunglasses en rout for me and there never had been, even though I had been given confirmation on the day of ordering my glasses and several times over the following months that they were on their way. Then I was even more surprised to find out that apparently, you can only have one pair of glasses per two years through Medi-Cal. Why this was explained to me four months after they told me they ordered my second pair of glasses, I have no idea. This office lied to me and told me my glasses were coming for months. They lied to me and told me they were putting the anti-glare coating on both lenses I ordered. They lied to me multiple times and wasted my time and my money. I am now a 19-year-old with glasses that I can barely use due to the incompetence of this office. I can't drive at night at all because there was no anti-glare coating put on my glasses despite me stressing the importance of it. Had they even taken the time to explain that anti-glare coating wasn't covered by my insurance provider, I would've simply paid for the anti-glare out of pocket but they didn't even give me the option so now if I want glasses with anti-glare, I'm going to have to go to another office and buy a whole new pair of glasses that I will have to pay for out of pocket, in addition to paying for the coating out of pocket. Thank you, Dr.Shulkin and associates, for wasting my time and money. read more

Worse ever. I paid $130 deposit for glasses and still haven't received them 5 months later. Finally I have my insurance company dealing with these idiots. The people at Santa Rosa Optometry tell a different lie each time they pick up the phone (which is rare). At this point I just want my deposit back, and to get my glasses anywhere else. These jerkoffs are incompetent, dishonest and have zero ethics. I strongly recommend going anywhere but here to get your glasses. Good luck if you already ordered from them. read more

Dr. Shulkin is so friendly! I called multiple optometrist offices in Santa Rosa, and Dr. Shulkin was the only one that was able to fit me in within the week. I took the appointment, and he did not disappoint! It's a small office with parking in the back, and I love the attention he gives to patient care. Big smiles and very welcoming. He's also clearly very experienced at his profession. 10/10 would recommend. read more

Melanie the "office manager" is a joke and gives your company a bad name. She is rude and very unpleasant to work with. Much much better options just down the road. read more

Dr. Shulkin is a very good optometrist. He has a quiet personality, but he listened to my concerns. His skills are excellent.

I've been going there for over a decade and I can assure that the service I get has always been professional and warming. When me and my family have any appointments, we're received with a warm hello, a smile and most of all! A wonderful "how are you?" The staff goes beyond there expectations to make sure each and every client receives the outmost customer service. Kudos to the ladies who truly care for each and every patient. You rock Dr. Shulkin!! read more

I have never experienced anything like what I have been dealing with here. It took 4 times to get the glasses the right prescription. He told me I'll need trifocals soon but gave me bifocals, I still can't 100% see out of the glasses they gave me. And when I asked about it, they said to take off the glasses to see the section that I can't see out of. I will never go back. read more

The women were wonderful and helpful so I gave a STAR.. but the doctor himself made me so uncomfortable . He never greeted me, walked in and started reading my chart. I finally asked how HE was doing and he acted offended. He was sarcastic through my whole exam and all I wanted to So was leave . I would have if I didn't have to drive o we two hours to get there. I was nervous to ask any questions . When I did he was condescending and rude. Seemed his purpose was to make me feel stupid!? I finally made a comment like "wow, ok,, guess I shouldn't say anything." Then I went Silent until (what I'm guessing) is when he realized his terrible behavior then he sort of tried to be "friendly". It was the worst feeling being there . Thankfully the women working there are super friendly and helpful. I'm reading picking up my glasses when they are Finally done. Hoping I don't have to See the doctor ( or even in hallway). He's rude and sarcastic and has a terrible bedside manner. read more

Don't go here!! This place a scam. They don't answer their phones and when you finally talk to someone to schedule an appointment and go in there you'll never hear from anyone again! Never got my glasses that I was suppose to get. So unprofessional. This place needs to get shut down ASAP read more

If i could give them zero stars i would! I brought my 11yr old son because he was having frequent headaches due to virtual learning. We had our intial appt 3 months ago and he got his pair of glasses a month later. He was so happy to receive them. When we got them we noticed it was the wrong frame so i mentioned that to the receptionist. She changed the frame but didn't look at his prescription obviously i wouldn't know how they would look so i trusted they were his prescription. Anyways we left my son was happy but he mentioned he felt dizzy when wearing them i thought maybe he had to get used to it. Two months ( 3 days ago) i get a call that his glasses are ready to be picked up. I told her he had his glasses already she said don't worry this happens often. I told her well I'm taking him in he's been feeling dizzy and when we picked them up they weren't the right frame. She scheduled me in for the next day at 2. The lady that scheduled me was not there. They use paper charts the receptionist could not find it in the mess they had upfront. When she found it they discovered they had given my son the glasses and she laughed the doctor comes out and takes a look. I asked isn't it bad that he's been wearing them for two months? She said yes he said he should be fine and thank me that i took him in. I am upset i am business manager at dental office down the street i work hard to make sure we deliver the best customer service and quality work to my patients. We triple check our work and call patients the next day and have weekly follow ups. Eye care to me is as important as dentistry. I will NOT be taking my son back and do not recommend you to come in. read more

I booked an appointment a month ago, but when I showed up they had no record of this and they refused to let me reschedule. Given how long their wait list is, and the chance they 'won't remember your appointment,' I strongly recommend seeing some other optometrist. Two thumbs down, would not visit again. read more

I phoned three times over a two-month period, each time I was assured someone would get back to me. Three weeks after my last call, I was finally called back and able to get an appointment to have the prescription for my glasses filled. When I arrived at the appointed time, I was told they were still at lunch and my walker and I were shut outside. When I was allowed inside, I was given a form to fill out, then ignored while three others who arrived after me were taken care of. While the younger receptionist was pleasant, the older one was very rude. If my insurance gave me any other option, I would go elsewhere. read more

Dr. Michael Shulkin offices in Santa Rosa - Customer/Prospects BEWARE!. FYI - Michael Shulkin's office is a "couple family" business that is run unprofessionally in our opinion. We tried to stage a complaint over our family's confidentiality and privacy issues that were breached, an issue we experienced last time we where in. Example: our Daughter was targeted with questions cross examining her regarding here "personal and private life, where she lived and who she lived with, etc". - part of some gossipy process they practice from our experience. . As a result, my Daughter felt very violated from the comments going in to pickup her glasses, including comments that were made after the exchange of questioning.. Even bigger problem - when trying to complain: Dr. Michael Shulkin's office refused to allow us to talk to Dr. himself, including writing a formal professional letter of complaint, as the Dr himself has "no email address and/or no direct number".- just tightly shielded in back by family staff that refused to allow the complaint to be filed. Very poor business practice - buyer beware! Concerned Family. read more

Seems like most people only want to review a place when they've had a negative experience. I felt it important to take the time to talk about this optometry office because of the incredible service I've received since I went in the first time to pick out my glasses. Not only have they been very welcoming each time I've gone in for adjustments, but they remember my name, ask me about my children (with specific questions), and seem to truly care about my customer satisfaction. I cannot recommend them enough. It's a small office with a tiny parking lot in the back--appearances can be deceiving. After going in today for some tune-ups on my frame, I had to not only tell my wife that she needs to go there for her glasses from now on, but I logged on here to make sure I wrote a review. read more

Called about a week ago requesting an appointment because of a recent doctor change. I called in to make an appointment and they said they'd call me back after getting some information. It has been about 6 days and I got no call back so I called again. They said they had some phone issues, which I understand. The problem was the person who picked up the phone. Her name was Christina, the same person from last week. I told her that I called last week and wanted to make an appointment because I had switched doctors and she says to me "why are you calling if you already have a doctor?" Which was incredibly rude. I told her that my old doctor referred me to this office and that's why I called. She told me to call back with my insurance number. Last time I called, she said she needed the last four of my SSN and she could look me up from there. I called a different optometry office and got an appointment in as little as 5 minutes. If the receptionist wasn't so rude then maybe I'd give them a third chance. read more

I have been a patient for many years and I have to say it is always a good fun visit when I go there. Great staff that are knowledgable and friendly. Michael is very good at what he does and puts you at ease with his effortless assessment of your eyes., Alan Powell read more

Michael Shulkin is an excellent and highly skilled optometrist. I've been going to him for 30+ years. His current office staff, however, is rude, nosy, continuisly frowning, and won't let you talk to him if you call in with a question. Dr. Shulkin gets 5 stars; his staff gets a negative 3. read more

I went to Dr Shulkin twice. He and his office continuously violate HIPPA laws,along with the California Optometrist regulations. You are supposed to receive your prescriptions right after the exam. Both times I had a ridiculous time And had to request my prescriptions several times. Sitting in his waiting room I watched his staff tell this man several times that his prescription was on the box. He explained that he was going over seas and they required a prescription. They finally gave in. I have never received my prescriptions after my exams. And this time I had to go to another state to take care of my father. I requested my prescription and was sent my glasses along with the contacts. I then received a bill for the contacts at $50 more plus $15 for shipping. I received this bill one week after. This was not the discussed price. read more

My husband and I like Dr. Shulkin he is amazing at what he does. The problem we have is the three front desk people treat us like crap the old lady seems racist af. My husband is a citizen and treats him like shit because of his accent. Very rude I hope Dr. Shulkin gets better receptionist if not we will never go their again!!! read more

We love Dr. Shulkin both my husband and I go to him and have for over 13 years!! Dr. Shulkin is excellent, so good in fact he found a very serious condition that could have caused blindness that another Eye Doctor had missed completely and said it was the glasses (that she had prescribed) was causing the problem?? Since then Dr. Shulkin is our guy for the eyes!! He really does care about his people and his people care also-if they don't they won't last long there. I have ALWAYS been treated kindly and with much respect and will not go anywhere else-for any reason. He is THE BEST there is in my book!! Laurie S. read more

Dr. Shulkin is the best in the county. He is so friendly, and his staff is great. The gal who helped me with my glasses, should have got her name, was so fun to chat pregnancy with. I have been going to the good doc here since 2000. I encourage anyone who will listen to come. read more

Michael knows what he's doing when it comes to eyes. I've need going to him for 5 years now and he keeps my eyes where I need them. I play baseball so seeing the threads on the ball helps when I am at bat. I couldn't see them before, now I can. read more

Dr shulkin made my son at ease. He was very nervous.. He treated my special needs son with respect. They helped pick out his new glasses and really eased his mind. Thank u for making my son feel at ease. Very professional staff. Thank u again. read more

During my first appointment with Dr. Shulkin in July 2020, he chastised me, questioning my judgment and morality in a condescending manner. Once I let him know why I had not had an eye exam for several years due to financial constraints, he proceeded to see me 6 more times during covid until November of 2020 without ever being able to provide an accurate prescription. I have a pair of glasses with which I cannot see freeway signs and contact lenses that make me so dizzy that everything appears completely askew because he changed my prescription so radically. I have worn lenses for 61 years and his prescription was similar to the one I got when I was 8 years old; he lowered my last prescription from -425 to -300 and added in severe astigmatism which had never been an issue previously. My sense is that he purposely did this because I did not appreciate being talked down to (though I was very friendly on the ensuing 6 appointments). Now, he has accepted insurance payment and I cannot get coverage for another year and a half. BAD experience! read more

I thoroughly had a great experience at this office after trying multiple offices throughout Sonoma County. The office staff are friendly and welcoming and Dr. Shulkin is an amazing eye doctor that you can tell truly cares about his patients. He is patient, professional, friendly and gives you multiple options. I highly recommend Dr. Shulkin if you are looking for a knowledgeable, caring provider. read more

I have been going to dr. Shulkins for years now and absolutely love him and his staff. They know me by name and make me feel very welcomed. I come from Ukiah and it's about an hr. Drive for me and I don't mind because I appreciate dr shucking and his staff. I just got my mom going there as well. And will continue going. read more

Very nice people! And the process was very fast! Though I didn't need really strong glasses, they definitely help me out on the freeway and at night. We found the right lenses for my eyes and a nice set of Ray Ban frames within a short half hour. The office is set up very well and there is a nice library of frames to choose from. Great experience overall! read more

I've been coming to Dr. Shulkin since I was about 7 years old. He's always been friendly and seems to genuinely care about his patients and their families. Very nice man and the office staff is friendly also. read more

Dr. Shulkin is a good, well-experienced optometrist. But his office staff are the worse people I have ever met. We called to have my mom's frames replaced and the staff kept hanging up on me until I blocked my number so they would pick up. This happened twice when I called to see if they had the frame she needed in stock and the details to send them the glasses with the broken frame. After they received our glasses I tracked them down after calling with a blocked number to give them my credit card. Since every time they put me on hold to "check something" my call is drop and I only get the answering machine when I call back. When I finally reached someone they told me the glasses lens weren't cut properly for the frame. Those lens were cut there. So they said they would have to put in elongated screws and the glasses lens will stick out a bit. So we had to give in and pay for a shotty repair of a simple frame replacement. So we get there glasses back in this fabric cover when we had originally sent my mom's glasses in a nice hardcover glasses case. Not sure what they did with her good glasses case, but they charged me about $15 for $3 local postage and did not return our hard glasses case. My mom had been going to Dr. Shulkin for years, but we can't return after this ridiculously unprofessional incident. read more

If I could give a 0 I would. Let's start off by saying when I booked the appointment the reception was beyond rude. I was booking for a 12 year old. I did not have access to her medical card and asked if they could call her doctor and receive a copy and was told no. Finally the appointment comes same thing happens, we need the insurance card. I had called the referring doctor and asked them to fax it but it had not arrived. I let the receptionist know that she said I could call again. I let her know my phone was in and out of service in the building and she didn't offer a phone or anything. I asked her if she could call and get the information because it's always faster when a doctor's office calls another office rather than the patient. She claimed that may be the policy elsewhere but it's the patients responsibility to get all medical records not ours. The doctor did his thing seemed very nice. Didn't explain the prescription and we were sent to pick out glasses. They placed three buckets of glasses on a table and told her this is what her insurance covered. They are how they are none can be altered or color changed. I said you can adjust the sides looser or larger though and she said somewhat. They did not help her with how the glasses should fit or explain anything to her the lady sat there with this dumbfounded look on her face and just watched as I went over everything to check as I've gotten glasses before. She picked out the best option there even though they were still not to her liking. I asked what the prescription was as we weren't told her vision or how bad it was and they were told they don't know how to read it. I asked the front desk to have the doctor call me and was told that the doctor doesn't call patients and he is in with someone else. All in all we called her insurance made a formal complaint cancelled her prescription and will be going to an office where customer service is number one. I would never recommend this place and have already formally complained to the insurance and the referring doctor's office's referral department. HORRIBLE! read more