I've been "seeing" Dr. Walker and Angie for several years now and I keep going back for 3 simple reasons; 1) Dr. Walker is very thorough and attentive to the details with a good knowledge and attitude; 2) I love to b able to support a small and independent business in my community (which I wouldn't do if I wasn't entirely pleased); and 3) Angie! She is so kind to me and always remembers me and we have nice little chats when I am there. read more

Ignore the 1 star reviews. Dr walker and his wife Angie are absolutely amazing. Angie is first generation American and sometimes comes across as more direct but she doesn't have a bad bone in her body and they both have been our families #1 referral for an optometrist in Sonoma county. Highly recommend!! read more

This was absolutely one of the worst experiences of my life! The receptionist was rude and obviously didn't understand English very well. Dr Walker was nice at first but when he filled the prescription from the surgeon who botched my cataract surgery and then wrote a script for glasses that were so off it was bizarre. When I needed to have them redone, Dr Walker tried to get out of it by saying it was not in his policy to redo, I was smart enough to get his policy in writing because I had to pay cash! He was angry that he had to redo the glasses and I brought him a prescription from my ophthalmologist of 25 + years. He said he wanted to check the script with his own exam and he then proceeded to put his prescription in my glasses and not the one I brought him from an ophthalmologist and surgeon who is the best one I have ever had! Dr. Seeley in Santa Rosa ( if you want the nicest staff and smartest doctor, go see him. Don't let the fancy testing and flash of the surgeon who screwed up my vision for life and is an A. H. of the first order ( Dr. Bartlett , read his review) Long story short,Dr Walker wouldn't return my calls after complaining that I couldn't see out of his glasses until I threatened to blast him on Yelp! He told me I was no longer allowing in his office! I'm not kidding! I had to laugh. So now I had to pay second time to get the correct prescription that I had been trying to get filled for 2 months and the ego of these jerks cost me my eyesight and my money! I'm a retired RN and have put up with this crap for years , I should've known better!! read more

The lady who answered was very rude, I tried setting up an appointment and the lady put me on hold for a while. Once she got back on the line she offered me one date. I said let me check my calendar and and she said no you call me when you know you are available, I told her "i know what days I am available I just need to check my calendar" she said "I can't help you now I am with a patient." Talk about no customer service. There are other ways of handling busy situations. Lady I hope you read this. This happened today at 4:55pm read more

Doesn't deserve a one star, the receptionist was rude. She has no experience in being in customer service. They discriminate people if you have Medical. They are horrible and they don't make you feel welcomed even on the phone. I 100% do not recommend this place. read more

I have had all around, excellent experiences with Dr. Walker and Angie! They are the nicest and most caring people you could ever ask for. Dr. Walker is professional and thorough in his examinations. I have purchased 4 pairs of glasses from his office and they have all been of great quality and they get them to you fast. It was less than a week from the examination date. I'm super impressed. My kids thought he was pretty cool. Definitely recommended. read more

Dr Walker is fine, its the lady at the front window who ruined my experience. When choosing a frame she began by "how much money you want to spend?" Never in my entire life did any of my eyeglass purchases with any doctor begin like that. The whole time she was nonstop rude & pushy. Once I threw out a price limit I felt like every frame she showed me was that exact price. The brands of the frames were cheap as dirt, names I've never even heard of. I'm currently in the lobby waiting for my eye prescription so I can go purchase new frames & lenses elsewhere. Dr. Walker thank you for the wonderful eye exam but the front desk help completely sucked & offended me. read more

This review is for the phone receptionist, that answers the phones. I have been having headaches especially after school and reading from farther distances. Its been coming and going. I permanently live in SoCal and got temporarily relocated here for school. Ive been putting this off, for weeks because one, the fires happened and I had to go back home. I tried to make appointment here twice. First time was before i decided to just put it off. The phone receptionist wont give me information on availability unless i give insurance information over the phone. Second, since my health insurance is under my mom, though I have my own card, she was asking information about my mom including last 4 digit of SS number. I called my mom. And she was like here it is but youre not supposed to give it over the phone. So, i just got annoyed and put it off, didnt have school anyways. And ive strayed away from reading. But after this, i tried to make an appointment again today. I just need it done because I have this big headache for days. Even just from sitting in class looking at projector screens or living room watching TV. Other optometrists dont have any openings. And so I was like I'll try again. I called , same lady. She was focused more on MAKING SURE I HAVE INSURANCE AGAIN! EVEN THO I TOLD HER I HAVE IT, its with me. And good thing this time, she didnt ask for any information over the phone. But Instead of asking oh whats wrong, let me see if theres anything available. She said at 3, but make sure to bring insurance and your moms information too. Ugh, so I was having second thoughts since all she cares about is insurance. I mean hello? Why would I call you If i didnt? And if i didnt have insurance, if thats what ur worried about, you can still bill right? Idk if it has been a really big deal for them. But when a patient calls asking for help, you try to see whats wrong first before pounding them over insurance. U havent even done any service‍ I wanted to see this doctor because of positive reviews, but tbh, if i had to deal with this person, i think Id have worse headaches. Im really upset and frustrated. I think this became a rant. My headache is getting worse.. read more

Got my first pair of glasses as did my son from John and Angie. The exam was actually fun and we were both fitted with great looking eyewear which we recently re-ordered after a couple of years. The service was excellent and he even repaired my existing glasses free of charge while I await my new ones. I'll always go here read more

John walker is horrible. He was wrong about prescription, then lied about his refund policy. His prices are through the roof and he was extremely rude. I wouldn't refer my worst enemy here. read more

I have had an awful fear of optometrists since I was a kid. Every time I would go to different doctors they would be so rude and pushy about different things. I had one office in WA I liked but since we live here now I looked through VSP and found this office. I had so much anxiety on the ride here but once we were inside the receptionist was so sweet! She talked to my kids and my husband and got to know us a little bit. Once I was in the exam room everything was quick and easy and Dr Walker was very nice and answered my questions. I told him I can't handle the glaucoma test so he checked my nerves and said everything looked healthy so we wouldn't have to do the test this time. Honestly I feel like if I can build trust like that with a doctor I could probably do the test next time. I've never had a doctor be so nice about it! The receptionist helped me pick out some glasses and she brought me so many in the style I really liked and helped me decide on the best one. The whole time she was talking to my family and I and was really genuine. At the end she could tell I really love flowers from my birds of paradise Hawaiian shirt and she gave me an orchid! I am still in disbelief, I love this office and I'm going to recommend it to anyone who is looking! Thank you so much for the wonderful experience, I have never felt so happy leaving an eye exam! read more

This office was on the list my insurance gave me as a recommendation for may area. I called and it was difficult talking to the person, spoke too quietly, very long pauses like she didn't know what I was saying, and difficult to comprehend, and from that first discussion, I was not told they did not accept my insurance, or was even told what insurance they do accept, even after they handed me the bill for services rendered, next to the sign that says 'no refunds'. I was tricked into paying full price out of pocket. The receptionist very difficult to understand and acted stupid when it came to discussing insurance. She knew what my insurance was. I don't know her game for sure, but I think she was very aware I was being tricked. My old glasses work better for reading than the ones I got here. When I picked out my glasses, there was no display for me to see, she just pulled out one pair in they style I requested. I received zero more options, as she spent entire time talking about herself and her issues instead of making sure I got something I was happy with. AND she NEVER told me her 'service' was NOT covered by my insurance. She scribbled down numbers as he told her what to order. I got no itemization or statement of any kind. Just a final bill. Oh, sure, they can be as sweet as can be, as they played me for a fool. read more

Dr. Walker and Angie were wonderful and helped me get glasses I hesitated getting for years. They were understanding, kind, and very professional. I had no idea which frame to choose, and Angie helped with the type for the lenses and style to fit my face properly. My glasses were ready sooner than expected. When I picked up my glasses, Dr. Walker guided me in what to expect and not, and went over the transition lenses aspect. I was apprehensive at the beginning, but the whole experience with Dr. Walker and Angie went well. I am very pleased. Thank you very much. read more

This is not my first time coming into Dr. John Walker's office. I have been going to him for years. Not only does he address all my questions and concern in every visit, he was also fast and profession. The receptionist could be somewhat better better but I am only reviewing the service and product. The service: Great service and he seems to have a genuine concern when it comes to the well-being of my eyes and all the effect that a bad vision could have on my health and how it could interfere with my daily task. The service was fast, but it did not felt rushed. I was able to ask questions and have them answered in a manner that seems very easy for me to understand despite all the medical jargon. I walked out with satisfaction as well a great feeling of a well placed confidence in Dr. Walker. The product: I got a pair of Shurons from Dr. Walker's office not too long ago and they are still in perfect working shape. I would highly recommend paying just a bit more for a good brand. I remember having Medi-Cal paying for a certain amount for my glasses a couple of years ago, and I though "hey its free why not". Just after 9 months they broke very easily and was I had to pay out of pocket for a new pair. So my recommendation is pay just a little more for the extra sturdiness and your frames will last you a very long time. When I went back for my yearly examinations, Dr. Walker recommended the Shurons to me and I absolutely LOVE it. The contacts they have are just great. They don't dry out my eyes as much as some other contacts that I have used before. I would recommend using Coopervsion since work the best for me. read more

Great service!! The receptionist made sure my son had an appointment within a couple of weeks. Dr. Walker was great and his receptionist was helpful and sweet. They had my sons glasses to us in no time at all!! My mom made an appointment a month or so later and had the same great service!! read more

I've been a patient of Dr Walker for several years. He's a good practitioner and provides excellent service and products - glasses and contacts. read more

The only reason I gave 1 star is because Dr. Walker was amazing! He was so nice to my 10 year old daughter & 11 year old son. He explained things to them so they would understand. He let them know in detail about their prescription. They had a pretty good selection of eyeglasses, most expensive is $250. The receptionist was so UNPROFESSIONAL!! From the moment we walked in she was on her cell phone. The doctor came out to do the exam, after they were done the receptionist took them to the glasses area. Where she was still on the phone and she said her phone down and would talk on the phone while the kids were looking for their glasses. She was very unclear on what my insurance would cover for glasses so the doctor came in and explained it to me. Well we we're picking out glasses more customers came and the doctor actually checked them in. When we came back to pick up our glasses a week later I asked for an itemized receipt which she said she was too busy so I called the next day to get one and she refused to fax it saying it "too blurry" I insisted she fax it and she finally agreed to. I never received it so I called back and she was being very difficult & not wanting to refax it saying that it was the bookkeepers job. I finally relieved my itemized receipt a week later. It is a shame because the doctor was amazing but I would never come back because of this receptionist! read more

First visit here and I am so happy I decided to switch Optometrists! Dr Walker was awesome! Quick and efficient exam ! He tried to get my glasses back quickly to me because my last pair broke. I ended up calling a day after and adding to my RX. So I assumed my glasses would take longer.... I got my glasses back in less than a week!!! (The frames were in stock at the lab so that helped) but man I was so happy to get them back quickly and I LOVE THEM! Highly recommend Dr Walker. Also the receptionist is the sweetest! She helped me with all my questions! If you're thinking about switching, or need a new Eye Dr, check them out! Thank you everyone at Dr Walkers Office! read more

Dr. Walker fixed a problem I was having with contact lenses from another office. One of the contacts kept slipping off to the side, blurring my vision and making it impossible to use them. He examined my eyes and measured their curvature and size. It turned out the contacts from the other place weren't the right size or fit. He prescribed the right ones, which seem to fit great, since they never slip anymore, I can see great, and I seldom even feel them on my eyes. He also got me a great deal on the lenses, including a money back rebate and some extra lenses for free! I couldn't ask for anything more. I also get my glasses at his office, where he has a good selection. I doubt I will go anywhere else as long as he is around. read more

Excellent experience. First time getting glasses here and contacts anywhere. I chose to go here since it was local but now I'll return since it was great service. I can "see" after only my initial exam and follow up pick-up Dr Walker takes his job seriously and is dedicated to his work. When dealing with a body part as precious as my eyes, I feel good about them getting the best care here. Great teaching about how to properly use contacts and how to best take care of them (and my eyes) when using them. Making sure to fit the glasses properly on my face (which has never happened at any of my other eye doctors before) was a nice touch. read more

Hello my name is Jose Garcia, I went to John walker for a eye checkup and for new glasses. I had my glasses for a few days and for some reason they broke (maybe faulty frame) without hesitation I went in and they replaced them for me (took few weeks to arrive) they were really kind and helpful. I'd definitely recommend for anyone who's interested in great service! Thanks both of you for helping me out! read more

I have to admit this guy is pretty fastidious and accurate for hard contact lens. He has been pretty spot on so far. Unfortunately the results of the most recent interactions were a series of miscommunications. Bummed because he seems so practical and whatever. Tips ask about services, co-pays and individual cost before proceeding directly after initial greetings. I was a bit chatty and got side tracked. Bring your own periodical to donate as retirement living is your waiting room option. Patience you may be repeating yourself. I felt like I needed to start making addresses up I had to repeat my address and coverage options etc. so many times. Unfortunately just not memorable enough. Anyway Tis. No eye wear but have scripts and will save up and buy some maybe in a few months. He will be accurate as far as your prescription so that's a good thing. read more