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    Santiago Estates-Vista

    1.7 (3 reviews)
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    Response time

    5 hours

    Response rate

    100%

    Services - Santiago Estates-Vista

    Mobile home parks

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    10 months ago

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    Home Improvements by Tim Allard

    Home Improvements by Tim Allard

    (22 reviews)

    I've had this company out twice now in the last year. The first time was last year to relevel my…read morehome. And just recently to repair my floors/subfloor due to a flood from a broken ice maker. I can't say enough about the professionalism this company projects. From the time they got her to the day they left I trusted them 100%. There was alot involved with the floors but each day when they left, I wasn't left with a mess. I will call them again for any of my mobilehome problems and I hope they will send out Francisco and Daniel. The best workers in the business. Call this Company. You won't be disappointed. Thank You Tom, Francisco and Daniel.

    The follow-up customer service has been disappointing, unfortunately…read more After waiting several months to have leaks in my new awnings addressed, and after experiencing multiple rainfall events that clearly demonstrated the system installed by Home Improvements by Tim Allard is not adequately configured to handle the water load, I contacted the office and sent several text messages to Tom. Unfortunately, the response time for follow-up service has been extremely delayed--measured in months rather than days or weeks. The gutters on the awnings installed by Home Improvements by Tim Allard overflow significantly during normal rainfall. Before purchasing and installing the two 62-foot awnings, I specifically asked whether the system would be capable of handling the expected surface water runoff. I was assured that it would. However, it does not. Eventually, Scott returned to inspect the issue and acknowledged both the overflow problem and the need for an additional downspout. I purchased these awnings with the expectation that they would include a complete and properly designed drainage system capable of performing their intended function. I am now being told that I must pay an additional expense to install the downspouts necessary to make the system function adequately. This is not what I was originally told, and it raises a concerning question: Why would a system be sold and installed if it was not sufficient for the job from the start? I trusted Home Improvements by Tim Allard to provide a complete solution. Instead, the project remains incomplete, and I am left with overflowing gutters--a problem that did not exist with my previous system. I believe this issue should be corrected without additional cost to me, as the current configuration does not meet the expectations that were established at the time of sale. I hope this matter can be resolved promptly and fairly.

    Santiago Estates-Vista - mobileparks - Updated June 2026

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